Scientific Atlanta DPC2203 User Manual
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Scientific Atlanta DPC2203 User Manual

Voip cable modem
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October 2006
DPC2203 and EPC2203 VOIP Cable Modem
User's Guide
In This Document
IMPORTANT SAFETY INFORMATION ................................................................2
FCC Compliance .........................................................................................................7
What's In the Carton? ...............................................................................................10
Front Panel Description ...........................................................................................12
Back Panel Description.............................................................................................14
Where Is the Best Location for My Cable Modem?..............................................16
What Are the System Requirements for Internet Service?..................................17
How Do I Connect My Devices to Use the Internet? ...........................................19
How Do I Configure TCP/IP Protocol?.................................................................21
How Do I Install USB Drivers? ...............................................................................24
How Do I Select and Place Ethernet Network Devices? .....................................27
How Do I Connect Ethernet Network Devices?...................................................28
What Are the Requirements for USB Network Devices? ....................................30
How Do I Select and Place USB Network Devices?.............................................31
How Do I Connect USB Network Devices? ..........................................................32
How Do I Troubleshoot My Internet Service Installation? .................................34
How Do I Use My Modem for Telephone Service? .............................................36
Where Do I Place My Modem for Telephone Service? ........................................37
What Are the Requirements for Telephone Service? ...........................................38
How Do I Install the Modem for Telephone Service?..........................................39
Telephone Service Frequently Asked Questions..................................................42
Having Difficulty? ....................................................................................................44
Tips for Improved Performance .............................................................................46
How Do I Maintain the Battery (Optional Model Only) .....................................47
How Do I Mount the Modem on a Wall? (Optional)...........................................50
Front Panel LED Status Indicator Functions.........................................................53
Notices ........................................................................................................................55

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  • Page 1: Table Of Contents

    October 2006 DPC2203 and EPC2203 VOIP Cable Modem User's Guide In This Document IMPORTANT SAFETY INFORMATION ..............2 FCC Compliance ......................7 What's In the Carton? ....................10 Front Panel Description ...................12 Back Panel Description.....................14 Where Is the Best Location for My Cable Modem?..........16 What Are the System Requirements for Internet Service?........17...

  • Page 2: Important Safety Information

    IMPORTANT SAFETY INFORMATION IMPORTANT SAFETY INFORMATION Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.
  • Page 3 IMPORTANT SAFETY INFORMATION Power Warnings Providing a Power Source A label on this product indicates the correct power source for this product. Operate this product only from an electrical outlet with the voltage and frequency indicated on the product label. If you are uncertain of the type of power supply to your home or business, consult your service provider or your local power company.
  • Page 4 IMPORTANT SAFETY INFORMATION Preventing Power Cord Damage Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where they exit from the apparatus. Arrange all power cords so that pets cannot walk on or disturb the cords. Do not place objects on or lean objects against the cords, which can damage the cords.
  • Page 5 IMPORTANT SAFETY INFORMATION Cleaning This Product WARNING: Avoid electric shock! Unplug this product before cleaning. Clean only with a dry cloth. Before cleaning this product, unplug it from the electrical outlet. Clean this product only with a dry cloth. Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning device (dust remover) to clean this product.
  • Page 6 IMPORTANT SAFETY INFORMATION Obtaining Service for Product Damage For damage that requires service, unplug this product from the AC outlet. Refer all servicing to your service provider or qualified service personnel. Servicing is required when: The apparatus has been damaged in any way A power-supply cord or plug is damaged Liquid has been spilled or objects have fallen into the apparatus The apparatus has been exposed to rain or moisture...

  • Page 7: Fcc Compliance

    Declaration of Conformity This device complies with Part 15 of FCC DPC2203 or EPC2203 Cable Modem with Rules. Operation is subject to the following two Embedded MTA...

  • Page 8: Benefits And Features

    Introduction Welcome to the exciting world of high-speed Internet and high-quality digital telephone service. Your new DPC2203™ or EPC2203™ Voice-over-Internet Protocol (VoIP) Cable Modem is a modem that meets industry standards for high-speed data connectivity along with reliable digital telephone service. With cable modem, your Internet enjoyment, home and business communications, and personal productivity will surely soar.
  • Page 9 FCC Compliance Uses an attractive compact design that allows for vertical, horizontal, or wall- mount placement Allows automatic software upgrades by your service provider Includes one or two optional internal Lithium-Ion cartridge-style batteries for convenient and long-lasting backup power 4012160 Rev B...

  • Page 10: What's In The Carton

    The carton contains the following items: Optional battery model One DPC2203 or EPC2203 VoIP Cable Modem One AC power adapter with power One Ethernet cable (CAT5/RJ-45)
  • Page 11 What's In the Carton? Notes: You need a cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR, a Digital Home Communications Terminal (DHCT) or a set-top converter, or a TV to the same cable connection as your wireless home gateway.

  • Page 12: Front Panel Description

    Front Panel Description Front Panel Description The front panel of your cable modem provides status LEDs that indicate how well and at what state your cable modem is operating. See Front Panel LED Status Indicator Functions (on page 53) for more information on front-panel LED status indicator functions.
  • Page 13 Front Panel Description Notes: After the cable modem is successfully registered on the network, the POWER (LED 1), DS (LED 2), US (LED 3), and ONLINE (LED 4) LEDs illuminate continuously to indicate that the cable mode is active and fully operational LEDs may behave differently when the cable modem is running on battery power (without AC power-optional model only).

  • Page 14: Back Panel Description

    Back Panel Description Back Panel Description The following illustration shows the description and function of the back panel components on the DPC2203 and EPC2203. Standard model Battery backup model Important! Do not connect your PC to both the Ethernet and USB ports at the same time.
  • Page 15 Back Panel Description REBOOT EMTA – Pressing this switch reboots the EMTA. Pressing this switch for more than three seconds resets the device to factory default values and reboots the EMTA CAUTION: The Reboot EMTA button is for maintenance purposes only. Do not use unless instructed to do so by your service provider.

  • Page 16: Where Is The Best Location For My Cable Modem

    Where Is the Best Location for My Cable Modem? Where Is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your cable modem.

  • Page 17: What Are The System Requirements For Internet Service

    What Are the System Requirements for Internet Service? What Are the System Requirements for Internet Service? To ensure that your cable modem operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements.

  • Page 18: How Do I Set Up My High-Speed Internet Access Account

    How Do I Set Up My High-Speed Internet Access Account? How Do I Set Up My High-Speed Internet Access Account? Before you can use your cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an account with your local service provider.

  • Page 19: How Do I Connect My Devices To Use The Internet

    How Do I Connect My Devices to Use the Internet? How Do I Connect My Devices to Use the Internet? You can use your cable modem to access the Internet, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection among many devices is called networking.
  • Page 20 How Do I Connect My Devices to Use the Internet? Connecting the Modem for High-Speed Data Service WARNING: To avoid personal injury or damage to your equipment, follow these steps in the exact order shown. Power off your PC and unplug it from the power source. Connect your PC to either the ETHERNET port or the USB port using the appropriate data cable.

  • Page 21: How Do I Configure Tcp/Ip Protocol

    How Do I Configure TCP/IP Protocol? How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system. TCP/IP is a communications protocol used to access the Internet. This section contains instructions for configuring TCP/IP on your Internet devices to operate with the cable modem in Microsoft Windows or Macintosh environments.
  • Page 22 How Do I Configure TCP/IP Protocol? Configuring TCP/IP on Windows 2000 Systems Click Start, select Settings, and choose Network and Dial-up Connections. Double-click the Local Area Connection icon in the Network and Dial-up Connections window. Click Properties in the Local Area Connection Status window. Click Internet Protocol (TCP/IP) in the Local Area Connection Properties window, and then click Properties.
  • Page 23 How Do I Configure TCP/IP Protocol? Configuring TCP/IP on Macintosh Systems Click the Apple icon in the upper-left corner of the Finder. Scroll down to Control Panels, and then click TCP/IP. Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the menu, and then click User Mode.

  • Page 24: How Do I Install Usb Drivers

    How Do I Install USB Drivers? How Do I Install USB Drivers? To install USB drivers, your PC must be equipped with a USB network interface and a Microsoft Windows 98SE, ME, 2000, or XP operating system. This section contains instructions for installing the USB drivers for the cable modem.
  • Page 25 How Do I Install USB Drivers? Installing USB Drivers on Windows 2000 Systems Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive of your PC. Wait until the POWER and ONLINE LED status indicators on the front panel of the cable modem illuminate solid green.

  • Page 26: What Are The Requirements For Ethernet Network Devices

    What Are the Requirements for Ethernet Network Devices? How Many Ethernet Network Devices Can I Connect? The Scientific Atlanta cable modem can support several Ethernet network devices using external Ethernet hubs that must be purchased separately. The theoretical maximum number of Ethernet network devices supported by the cable modem is 63.

  • Page 27: How Do I Select And Place Ethernet Network Devices

    How Do I Select and Place Ethernet Network Devices? How Do I Select and Place Ethernet Network Devices? You can use a large variety of Ethernet network devices with your cable modem. These include NIC cards, hubs, bridges, etc. Contact your service provider or consult the documentation for your Ethernet network devices for more information on configuring Ethernet network devices.

  • Page 28: How Do I Connect Ethernet Network Devices

    How Do I Connect Ethernet Network Devices? How Do I Connect Ethernet Network Devices? Connecting Ethernet Devices You must connect your Ethernet devices for use with the cable modem. Professional installation may be available. Contact your local service provider for further assistance.
  • Page 29 How Do I Connect Ethernet Network Devices? Select locations for Ethernet network devices. For more information, see How Do I Select and Place Ethernet Network Devices? (on page 27). Connect the Ethernet port on the cable modem to your PC. Connect additional Ethernet network devices by connecting an Ethernet hub or router to the cable modem.

  • Page 30: What Are The Requirements For Usb Network Devices

    You can connect one PC or other USB device to the USB port on the EMTA. What Are the Wiring Requirements? Scientific Atlanta recommends that you use the USB 1.1 cable provided with your modem. Do I Need to Install USB Drivers on My Computer? To use USB network devices, you must have the correct USB drivers installed on your PC.

  • Page 31: How Do I Select And Place Usb Network Devices

    How Do I Select and Place USB Network Devices? How Do I Select and Place USB Network Devices? You can use a large variety of USB network devices with your cable modem. These include desktop computers, laptop computers, devices with USB ports, and USB adapters.

  • Page 32: How Do I Connect Usb Network Devices

    How Do I Connect USB Network Devices? How Do I Connect USB Network Devices? Connecting USB Devices You must connect your USB devices for use with your cable modem. Professional installation may be available. Contact your local service provider for further assistance.
  • Page 33 How Do I Connect USB Network Devices? Note: Verify that you have installed the USB drivers on your PC before continuing with these instructions. See How Do I Install USB Drivers? (on page 24), for more information on installing the USB drivers. Select locations for USB network devices.

  • Page 34: How Do I Troubleshoot My Internet Service Installation

    How Do I Troubleshoot My Internet Service Installation? How Do I Troubleshoot My Internet Service Installation? How Do I Renew the IP Address on My PC? If your PC cannot access the Internet after the cable modem is online, it is possible that your PC did not renew its IP address.
  • Page 35 How Do I Troubleshoot My Internet Service Installation? Renewing the IP Address on Macintosh Systems Close all open programs. Open your Preferences folder. Drag the tcp/ip preferences file to the Trash. Close all open windows and empty the Trash. Restart your computer. As your computer starts, simultaneously press and hold down the Command (Apple), Option, P, and R keys on your keyboard.

  • Page 36: How Do I Use My Modem For Telephone Service

    How Do I Use My Modem for Telephone Service? How Do I Use My Modem for Telephone Service? Contacting Your Local Service Provider You need to set up a telephone account with your local service provider to use your cable modem for telephone service. When you contact your service provider, verify the following conditions: Does the service to your home support two-way, DOCSIS-compatible cable modem access? If your service provider does not provide two-way service, this...

  • Page 37: Where Do I Place My Modem For Telephone Service

    Where Do I Place My Modem for Telephone Service? Where Do I Place My Modem for Telephone Service? Where Is the Best Location for My Modem? When choosing a location for your modem, consider the following recommendations: Choose a location close to your computer if you will also use the cable modem for high-speed Internet service.

  • Page 38: What Are The Requirements For Telephone Service

    What Are the Requirements for Telephone Service? What Are the Requirements for Telephone Service? This section provides hardware and software requirements for using your cable modem for telephone service. Number of Telephone Devices The RJ-11 telephone-style connectors on the cable modem can each provide telephone service to multiple telephones, fax machines, and analog modems.

  • Page 39: How Do I Install The Modem For Telephone Service

    How Do I Install the Modem for Telephone Service? How Do I Install the Modem for Telephone Service? The cable modem can be used to provide telephone service for one or two telephone lines. This section describes how to connect a single telephone, fax machine, analog telephone modem, or other telephone device to each telephone port on the cable modem.
  • Page 40 How Do I Install the Modem for Telephone Service? Installation Diagram The following diagram illustrates one of the various connection options that are available to you. To install the cable modem for telephone service Connect a telephone, fax machine, or analog modem to each of the appropriate RJ-11 ports on the cable modem.
  • Page 41 How Do I Install the Modem for Telephone Service? Note: Use an optional cable signal splitter to add a TV, a DHCT or set-top converter, or a VCR. Test your telephone service by lifting the receiver of each attached telephone to verify that the dial tone can be heard and that you can make and receive telephone calls.

  • Page 42: Telephone Service Frequently Asked Questions

    Telephone Service Frequently Asked Questions Telephone Service Frequently Asked Questions This section provides answers to frequently asked questions regarding cable modem telephone service. For issues regarding cable modem Internet service, see How Do I Troubleshoot My Internet Service Installation? (on page 34) Frequently Asked Questions Q.
  • Page 43 Telephone Service Frequently Asked Questions Q. Can I surf the Internet and make telephone calls at the same time? A. Absolutely! Telephone service is provided separately from Internet data services. Internet surfing and other data services do not affect the quality of your telephone calls.

  • Page 44: Having Difficulty

    Having Difficulty? Having Difficulty? Frequently Asked Questions Q. What if I don't subscribe to cable TV? A. If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Contact your local cable service provider for complete information on cable services, including high-speed Internet access.

  • Page 45: Common Troubleshooting Issues

    Having Difficulty? Common Troubleshooting Issues I don't understand the front panel status indicators See Front Panel LED Status Indicator Functions, for more detailed information on front panel LED status indicator operation and function. The cable modem does not register an Ethernet connection Verify that your computer has an Ethernet card and that the Ethernet driver software is properly installed.

  • Page 46: Tips For Improved Performance

    Tips for Improved Performance Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the plug to your cable modem AC power is properly inserted into an electrical outlet.

  • Page 47: How Do I Maintain The Battery (Optional Model Only)

    How Do I Maintain the Battery (Optional Model Only) How Do I Maintain the Battery (Optional Model Only) Your modem includes up to two rechargeable Lithium-Ion batteries to provide stand-by operation in the event of an AC power failure. You can replace one or both of the batteries without the use of any tools.
  • Page 48 Location of Batteries (Single Battery Model) The following illustration shows the location of the batteries on the DPC2203/EPC2203 or DPC2100 with one battery. Removing and Replacing the Battery You can remove and replace the battery without disconnecting the AC power source.
  • Page 49 How Do I Maintain the Battery (Optional Model Only) Location of Batteries (Double Battery Model) The following illustration shows the location of the batteries on the DPC2203/EPC2203 with two batteries. Removing and Replacing the Batteries You can remove and replace the batteries without disconnecting the AC power source.

  • Page 50: How Do I Mount The Modem On A Wall? (Optional)

    How Do I Mount the Modem on a Wall? (Optional) How Do I Mount the Modem on a Wall? (Optional) You can mount the cable modem on a wall using two wall anchors, two screws, and the mounting slots located on the unit. The modem can be mounted vertically or horizontally.
  • Page 51 How Do I Mount the Modem on a Wall? (Optional) Mount the modem as shown in the following illustration. 4012160 Rev B...
  • Page 52 How Do I Mount the Modem on a Wall? (Optional) Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the modem. Use the information on this page as a guide for mounting your modem to the wall.

  • Page 53: Front Panel Led Status Indicator Functions

    Front Panel LED Status Indicator Functions Front Panel LED Status Indicator Functions Initial Power Up, Calibration, and Registration (AC Power applied) The following chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel LED status indicators during power up, calibration, and registration on the network when AC power is applied to the cable modem.
  • Page 54 Front Panel LED Status Indicator Functions Normal Operations (AC Power applied) The following chart illustrates the appearance of the LED status indicators on the front panel of the cable modem during normal operations when AC power is applied to the modem. Front Panel LED Status Indicators During Normal Operations Front Panel Normal Operations...

  • Page 55: Notices

    Notices Notices Trademarks Scientific Atlanta is a registered trademark of Scientific-Atlanta, Inc. DPC2203/EPC2203 and SciCare are trademarks of Scientific-Atlanta, Inc. Cisco, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. an d certain other countries.

  • Page 56: Fcc Radiation Exposure Statement

    Notices FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To maintain compliance with the FCC RF exposure guidelines, this equipment should be installed and operated with minimum distance of at least 7.8 in. (20cm) from all persons. 4012160 Rev B...

  • Page 57: For Information

    For Information For Information If You Have Questions If you have technical questions, call SciCare™ Broadband Services for assistance. Follow the menu options to speak with a service engineer. Use the following table to find the center in your area. Region Assistance Centers Telephone and Fax Numbers...
  • Page 58 770.236.5000 5030 Sugarloaf Parkway, Box 465447 www.scientificatlanta.com Lawrenceville, GA 30042 Scientific Atlanta and the Scientific Atlanta logo are registered trademarks of Scientific- Atlanta, Inc. SciCare is a trademark of Scientific-Atlanta, Inc. DPC2203 and EPC2203 are trademarks of Scientific-Atlanta, Inc. Cisco, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc.

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