Scientific Atlanta WebSTAR DPX2203 User Manual
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Scientific Atlanta WebSTAR DPX2203 User Manual

Scientific Atlanta WebSTAR DPX2203 User Manual

Scientific-atlanta, inc. voip cable modem user's guide
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Summary of Contents for Scientific Atlanta WebSTAR DPX2203

  • Page 1 WebSTAR™ DPX2203™ and EPX2203™ VoIP Cable Modem User’s Guide...

  • Page 2: Table Of Contents

    Before You Begin Section C Front and Back Panel Components Section D Internet Service Installation Section E Telephone Service Installation Notices FCC Compliance For Information 4004041 Rev B WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Topic See Page...

  • Page 3: Section A

    This section provides important safety instructions that you must read and follow. In this Section This section contains the following topic. IMPORTANT RULES FOR SAFE OPERATION WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Section A Topic See Page...
  • Page 4 Note: The power cord is the mains power supply disconnect device. WARNING: Avoid personal injury and damage to this equipment. An unstable surface may cause this equipment to fall. 4004041 Rev B WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN...
  • Page 5 Do not expose this equipment to rain or moisture. Do not place objects filled with liquid (such as vases) on this equipment. WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Continued Continued on next page...
  • Page 6 If you are unable to insert this plug fully into the outlet, contact an electrician to replace your obsolete outlet. 4004041 Rev B WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Continued Continued on next page...
  • Page 7 Upon completion of any service or repairs to this equipment (cable modem), ask the service technician to perform safety checks to determine that the equipment is in proper operating condition. WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Continued 4004041 Rev B...

  • Page 8: Section B

    This section provides an equipment checklist. In this Section This section contains the following topics. Check Your Equipment 4004041 Rev B WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Section B Before You Begin Topic See Page...
  • Page 9 • Cables and other equipment needed for telephone service must be purchased separately. Contact your cable service provider to inquire about the equipment and cables you need for telephone service. WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 4004041 Rev B...

  • Page 10: Section C

    In this Section This section contains the following topics. WebSTAR Cable Modem Front Panel WebSTAR Cable Modem Back Panel Functions of the Front Panel Lights 4004041 Rev B WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Section C Topic See Page...
  • Page 11 Lost registration on the network and will continue blinking until it registers again • Blinks very slowly (once every 5 seconds) to indicate that Cable Modem Access Protection is enabled WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Continued on next page 4004041 Rev B...
  • Page 12 • Operation without AC power: Most LEDs are disabled if the unit is operating on battery power. In this mode the POWER light (Light 10) blinks to indicate that the unit is operating under battery power but AC power has failed. 4004041 Rev B WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Continued...
  • Page 13 Doing so may cause you to lose any cable modem settings you have selected LINE 1/LINE 2 – RJ-11 telephone ports connect to home telephone wiring to conventional telephones or fax machines WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Continued on next page 4004041 Rev B...
  • Page 14 USB - 12 Mbps USB port connects to the USB port on your PC CABLE IN - F-Connector connects to an active cable signal from your cable service provider 4004041 Rev B WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Continued...
  • Page 15 The PC light is on whenever a PC is connected to the modem, and it blinks to indicate that data is being transferred. If the modem is used to provide telephone service only and is not connected to a PC, the PC light is off. WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Downstream...
  • Page 16 Lights number 1, 2, and 3 (Replace Battery, Battery Low, and AC Power) are part of the optional battery pack and are not affected by the operations of the modem. 4004041 Rev B WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Continued Normal Operations...
  • Page 17 Lights number 1, 2, and 3 (Replace Battery, Battery Low, and AC Power) are part of the optional battery pack and are not affected when network access is denied. WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Continued Network access Denied...

  • Page 18: Section D

    Internet Service: Install the Cable Modem Internet Service: Configure TCP/IP Internet Service: Install USB Drivers Internet Service: Frequently Asked Questions Internet Service: Troubleshooting 4004041 Rev B WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Section D Topic See Page...

  • Page 19: Internet Service: Before You Begin

    • Airflow around the cable modem should not be restricted. • Read this user’s guide thoroughly before installing the cable modem. WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Serial Number T10710 4004041 Rev B...

  • Page 20: Internet Service: System Requirements

    System Requirements for a USB Connection • A PC with a Microsoft Windows 98, 98SE, ME, 2000, or XP operating system • A master USB port installed on your PC 4004041 Rev B WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide...

  • Page 21: Internet Service: Install The Cable Modem

    MENU GUIDE INFO POWER CHñ BYPASS Note: Professional installation may be available. Contact your local cable service provider for further assistance. WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Power Supply Cable Splitter Power Supply Cables Home Telephone Wiring...
  • Page 22 • To configure the TCP/IP protocol for Ethernet, go to Configure TCP/IP, next in this guide. • To install the USB Drivers for USB, go to Install USB Drivers, later in this guide. 4004041 Rev B WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Continued...

  • Page 23: Internet Service: Configure Tcp/Ip

    Click the Gateway tab and verify that these fields are empty. If they are not empty, highlight and delete all information from the fields. WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Continued on next page 4004041 Rev B...
  • Page 24 IP address on your PC. • If you cannot access the Internet, contact your cable service provider for further assistance. 4004041 Rev B WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Continued Continued on next page...
  • Page 25 Connection icon. The Local Area Connection window opens. Follow steps 3 through 6 of the previous procedure, Microsoft Windows 2000, in this section. WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Continued Continued on next page 4004041 Rev B...
  • Page 26 TCP/IP settings are correct. If your computer still does not have a Hardware Address, contact your authorized Apple dealer or Apple technical support center for further assistance. 4004041 Rev B WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Continued...

  • Page 27: Internet Service: Install Usb Drivers

    The USB drivers are now installed on your PC and your cable modem is ready for use. Note: If you cannot access the Internet, contact your cable service provider for further assistance. WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Continued on next page 4004041 Rev B...
  • Page 28 Result: The USB drivers are installed on your PC and your cable modem is ready for use. Note: If you cannot access the Internet, contact your cable service provider for further assistance. 4004041 Rev B WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Continued Continued on next page...
  • Page 29 Result: The USB drivers are installed on your PC and your cable modem is ready for use. Note: If you cannot access the Internet, contact your cable service provider for further assistance. WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Continued 4004041 Rev B...

  • Page 30: Internet Service: Frequently Asked Questions

    Ethernet hub that you can purchase at your local PC or office supply retailer. Another user at your location can simultaneously connect to the USB port on the cable modem. Contact your cable service provider for further assistance. 4004041 Rev B WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide...

  • Page 31: Internet Service: Troubleshooting

    IP address on your PC. • Your USB interface may be malfunctioning. Refer to the troubleshooting information in your USB documentation. WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Continued on next page 4004041 Rev B...

  • Page 32: Rev B Webstar Dpx2203 Or Epx2203 Voip Cable Modem User's Guide

    If the cable modem now functions properly, the cable signal splitter may be defective and may need to be replaced. 4004041 Rev B WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Continued...

  • Page 33: Section E

    Telephone Service: Mount the Battery Pack on a Wall Telephone Service: Install the Cable Modem Telephone Service: Frequently Asked Questions Telephone Service: Troubleshooting WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Section E Topic See Page 4004041 Rev B...
  • Page 34 MAC. The following illustration shows a sample bar code label. MAC Address 4004041 Rev B WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Serial Number T10710 Continued on next page...
  • Page 35 • Airflow around the cable modem should not be restricted. • Read this user’s guide thoroughly before installing the cable modem. WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Continued 4004041 Rev B...
  • Page 36 (300 meters). Use 26-gauge twisted-pair, or larger, telephone wiring. Important: Connection to an existing or a new permanently installed home telephone wiring network must be done by a qualified installer. 4004041 Rev B WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide...
  • Page 37 Remove and discard the packing material between the modem and the battery pack. Carefully but firmly slide the modem to the left, into battery pack. WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Continued on next page 4004041 Rev B...
  • Page 38 REPLACE BATTERY indicator illuminates to indicate that the battery should be replaced soon. Contact your cable system operator to obtain a replacement battery and for disposal instructions. 4004041 Rev B WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Continued Continued on next page...
  • Page 39 You can now use the foot to support the modem vertically, or you can install the modem horizontally. WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Continued Continued on next page...
  • Page 40 Otherwise, you may break the prong on the modem foot. Attach the modem to the battery pack using the procedures described in Installing the Battery Pack, earlier in this section. 4004041 Rev B WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Continued T11068...
  • Page 41 Wood, or Drywall 1/4 in. (0.65 cm) Screw Concrete, Wood, or Drywall 1/4 in. (0.65 cm) Screw WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Mounting Holes T11114 Horizontal Mounting Mounting Mounting Screws Holes T11115 Continued on next page...
  • Page 42 Important: Use the mounting slots labeled “A” on the template for vertical mounting, or use the mounting slots labeled “B” on the template for horizontal mounting. 4004041 Rev B WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Continued Continued on next page...
  • Page 43 Telephone Service: Mount the Battery Pack on a Wall, .25" 6.35 mm 12.7 mm Mounting Slot .25" 6.35 mm 12.7 mm WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Battery Backup Wall Mount Illustration 4" 101.6 mm 1.25" 31.75 mm Mounting Slot .50" .50"...
  • Page 44 Important: Verify that the mounting screws securely support the battery pack and modem before you release the unit. Go to Telephone Service: Install the Cable Modem, next in this chapter. 4004041 Rev B WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Continued...
  • Page 45 To avoid personal injury, follow the steps on page 46 in the exact order shown. CAUTION: To prevent possible damage to equipment, disconnect any other telephone service before connecting your cable modem to the same wires. WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Continued on next page 4004041 Rev B...
  • Page 46 GUIDE INFO POWER CHñ BYPASS Note: Professional installation may be available. Contact your local cable service provider for further assistance. 4004041 Rev B WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Continued Power Supply Cable Splitter Power Supply Cables...
  • Page 47 Note: This process may take several minutes. The Line 1 or the Line 2 front panel light illuminates when the attached device is “off the hook.” WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Continued 4004041 Rev B...
  • Page 48 Internet surfing and other data services do not affect the quality of your telephone calls. If these services are enabled by your cable service provider, you can make telephone calls and surf the net at the same time. 4004041 Rev B WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide...
  • Page 49 If the cable modem now functions properly, the cable signal splitter may be defective and may need to be replaced. WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 4004041 Rev B...

  • Page 50: Notices

    The firmware in this equipment is copyrighted. You may only use the firmware in the equipment in which it is provided. Any reproduction or distribution of this firmware or any portion of it, without express written consent is prohibited. 4004041 Rev B WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide...

  • Page 51: Fcc Compliance

    1) the device may not cause harmful interference, and 2) the device must accept any interference received, including interference that may cause undesired operation. WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide WebSTAR Cable Modem Models DPX2203 and EPX2203 Scientific-Atlanta, Inc.
  • Page 52 FCC information is printed on a label on the bottom of the modem. 4004041 Rev B WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide Continued on next page...
  • Page 53 CAUTION: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide 4004041 Rev B...

  • Page 54: For Information

    For Information If You Need Technical Assistance If you need technical assistance, contact your cable service provider. © 2004 Scientific-Atlanta, Inc. All rights reserved. 4004041 Rev B WebSTAR DPX2203 or EPX2203 VoIP Cable Modem User’s Guide...
  • Page 55 Scientific-Atlanta, Inc. 5030 Sugarloaf Parkway, Box 465447 Lawrenceville, GA 30042 770.236.5000 www.scientificatlanta.com This document includes various trademarks of Scientific-Atlanta, Inc. Please see the Notices section of this document for a list of the Scientific-Atlanta trademarks used in this document. All other trademarks shown are trademarks of their respective owners.

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