Snom 870 User Manual

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Page 1 User Manual E N G LI S H...
Page 2 © 2009 snom technology AG snom technology AG Charlottenstr. 68-71 10117 Berlin Germany Tel.: +49 30 398330 Fax: +49 30 39833111 www.snom.com man_snom870_v101_en www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
Page 4 870 Ÿ User Manual Important Information mportant nformation Please read the instructions on phone safety and disposal and on how to set up and use the phone before using the device and also give them to other users to read or inform those users of their contents. Save this manual and do not give the phone to third parties without it.
Page 5 870 Ÿ User Manual Important Information This phone is CE and FCC-certified and meets European and US health, safety, and environmental standards. Unauthorized opening, changing, or modifying the phone will cause the warranty to lapse and may also result in the lapse of the CE and FCC certifications.
Page 6 870 Ÿ User Manual Notational conventions otatioNal coNveNtioNs Throughout this manual, you will see notations like the below-listed. 1. Arrows up/down: Navigation in menus and lists. Geometric arrow symbols in this manual indicate: Press up arrow on navigation key...
Page 7 870 Ÿ User Manual Notational conventions Press the hardkey or tap the icon on the display to open the Settings menu Next, tap the "1 Preferences" button or press the > 1 Preferences number "1" key on the alphanumeric keypad.
Page 8 Use only the power supply included with the phone. hone nstallation anD initialization snom phones are plug-and-play. Once you have connected the hardware and entered the data required by your provider or network administrator, you are good to go.
Page 9: Initialization And Registration
“DC 5V”, and hook up the plug to the wall outlet. 6. If you want to use a headset, connect it to the RJ audio jack labeled If you want to use a wireless headset, connect the snom Wireless Headset Adapter to the connector labeled "EHS".
Page 10 870  User Manual Setting up the Phone You need to obtain the necessary data to register your phone and make phone calls from your VoIP service provider or your network administrator. Required and optional data differ from provider to provider. They may include: a.
Page 11 870  User Manual Setting up the Phone 5. Tap the icon. Your phone was successfully registered if the display shows a bright-green phone symbol with a checkmark on it, followed by the account (phone number) you entered. See "Identities/Accounts" on page 65 for further information on registering identities.
Page 12 Expert help may be required. If your IP telephone system does not support automatic initialization, contact your administrator or see our web page http://wiki.snom.com for manual phone initialization. orreCting the...
Page 13: Navigation Keys
870 Ÿ User Manual Getting to Know Your Phone ettinG to hone This manual describes the functions of the phone with the standard factory settings. If your phone was installed and/or set up by someone else, the standard settings may have been changed. Please check with that person or company if the phone does not react as described in this manual.
Page 14: Phone Directory. See "Directories
870 Ÿ User Manual Getting to Know Your Phone Navigation key, indicated in this manual by geometric arrow symbols. See "Notational conventions" on page 6. • On idle screen: Programmable • Move lists up and down one item/button at a time • I n Settings menu > 1 Preferences > 4 Ringer > tap identity button > press to play ringtones • I n text fields, press to move the cursor to the left one character at a time.
Page 15: Audio Control Keys
870 Ÿ User Manual Getting to Know Your Phone Transfer call (if supported by PBX). See "Attended and Blind Transfer" on page 54 Place call on hold/resume held call. See "Hold" on page 53 Audio control keys Adjust volume of ringer when the phone is idle or ringing...
Page 16 870 Ÿ User Manual Getting to Know Your Phone Characters underneath cursor to change input mode = current input mode numerals nterinG etters umeraLs PeciaL haracters Switch to appropriate input mode, if necessary. When in letter mode, press each respective key one to three (four) times quickly to type the first through third (fourth) letter printed on the key.
Page 17 870 Ÿ User Manual Getting to Know Your Phone The Touchscreen display omPonents Context area Escape label Time/date bar area Info area Context area appearance header tabs Info area Context-sensitive touch buttons In other contexts: Navigation area (arrows, scroll bar)
Page 18 870 Ÿ User Manual Getting to Know Your Phone 3. Scrolling. a. Tap arrow buttons in navigation area - see "Components" on page 17 and "Navigation arrows" on page 33. b. Place a fingertip on the touchscreen and drag it lightly up or down to scroll through lists.
Page 19 870 Ÿ User Manual Getting to Know Your Phone Context area Text ﬁ eld Information: • Symbol • Text Yellow outlines: Touch buttons in context area The context area shows the current activity of the phone and can contain a number of interactive elements as well as information text and symbols.
Page 20 870 Ÿ User Manual Getting to Know Your Phone 2. Information symbols and text: a. Symbols (incoming call ringing, outgoing call ringing, etc.) b. Text (phone number calling/being called, duration counter, etc.). If the caller is listed in your directory, the screen will also show his/her phone type (e.g., office, home, mobile), first and last name, title, organization,...
Page 21: Favorites
870 Ÿ User Manual Getting to Know Your Phone Dle sCreen home sCreen Default setting: Springboard. Tap one of the icons to enter the function, open the menu, or initiate the action it represents. Alert Missed Outgoing calls Call lists...
Page 22 870 Ÿ User Manual Getting to Know Your Phone irectories Phone directory, remote directories (LDAP and contacts list), favorites: See "Directories" on page 35. all lists 1. Tap the respective icon to open the list of missed , received...
Page 23: Settings Menu
870 Ÿ User Manual Getting to Know Your Phone Active identity, currently selected as the identity for outgoing calls. Active identity. Can be called, can be selected for outgoing calls. Inactive or unregistered identity. Cannot be called from external phones or selected for external calls.
Page 24 870 Ÿ User Manual Getting to Know Your Phone Tap the icon to turn DND on and off. Works like the hard key - see page 14. DND is off: DND is on: all moniToring Screen showing calls monitored on another extension within network for call pickup when not answered, etc.
Page 25 Getting to Know Your Phone hone address Tap to show the phone's IP address and the web address of snom's help pages. For more information on how to open the phone's web interface, see "The Phone’s Web Interface" on page 26.
Page 26 870 Ÿ User Manual Getting to Know Your Phone ettings menu tree Identity Preferences Call Features Network Maintenance Language Call Forward Outgoing Identity IP Setting System Info Timezone Forward all Reregister Webserver User Mode Tone Scheme Edit Reboot Forward on busy...
Page 27 870 Ÿ User Manual Getting to Know Your Phone ’ hone nterfaCe to look up the phone‘s IP address. Open the web browser of your PC and type http:// followed by the IP address, for example http://192.168.9.14. The web interface will open with the Security page...
Page 28: How The Web Interface Works
870 Ÿ User Manual Getting to Know Your Phone How the Web Interface Works The vertical menu on the left side of the window is always the same, no matter which window happens to be open at the time. Available menu items depend on whether the phone is running in user or administrator mode.
Page 29: Web Interface
870 Ÿ User Manual Getting to Know Your Phone Dministrator Phone The "Identity" and "Network" menus are inaccessible in user mode. Default password for administrator mode: 0000 (4x zero). Web interface Some windows, like Preferences shown here, are available in user mode while many are not.
Page 30 22 and "Identities/Accounts" on page 65. Settings menu - see page 23 Help - tap to show phone's IP address and web address of snom's Wiki help pages Time. Tap to show "clockface" and full date. Setting date/time format: See "Date"...
Page 31: 2009 Snom Technology Ag Man_Snom870_V101_En
870 Ÿ User Manual Display Icons, Buttons, and Indications Date (day) and day of the week, indicated by a bold-face dot at the top of the "calendar page" (from left to right: Mon - Sat; on Sunday the dot on the right turns yellow).
Page 32 870 Ÿ User Manual Display Icons, Buttons, and Indications ontext area These are the buttons underneath the context area (outlined in yellow). In directories: Tap to show details buttons, tap again to enter edit mode. In call lists: Tap to show call details. Tap again to show caller details.
Page 33 870 Ÿ User Manual Display Icons, Buttons, and Indications Conversation is being recorded. Tap icon to stop recording. Put call on hold Transfer current call Turn on casing loudspeaker Turn off casing loudspeaker Expand list of time zones to show all entries...
Page 34: Display Symbols
870 Ÿ User Manual Display Icons, Buttons, and Indications Display symbols Outgoing call ringing Call in progress Incoming call ringing If the called/calling number is in one of the directories or on the contacts list with a URL to a photograph or symbol, the default symbols are replaced by the photograph or symbol.
Page 35 870 Ÿ User Manual Directories ireCtories hone ireCtory internal Phone book The phone directory can hold 1000 entries. Entries can be added and edited on the phone and on the web interface. Any changes you make on the web interface will not take effect until you click on "Save".
Page 36 870 Ÿ User Manual Directories • Entry with several associated phone numbers: Master record Subentry 1. Master record. Same data on master record and on all subentries 2. Data can be different for master and each subentry. If no entries...
Page 37 870 Ÿ User Manual Directories Assign Ringtones The phone has 10 built-in ringtones. It is also possible to download a custom melody. laying ringtones back 1. On the phone: 1 Preferences > 4 Ringer. The identities are shown on the display.
Page 38 870 Ÿ User Manual Directories b. In other cases, you will see a succession of screens with touch buttons. Example: Group: favorites > group > contact type. Tap button to select and go to next screen. If you wish to add the entry to your "Favorites", tap the "Yes"...
Page 39 870 Ÿ User Manual Directories you wish to edit information associated with that number. 5. Tap to show details buttons on screen. Tap the button of the detail to be edited. a. In some cases, a succession of text fields will open. Edit the data, if...
Page 40 870 Ÿ User Manual Directories 4. Slide your finger from the entry button to the merge button without lifting it off the touchscreen. Another directory screen opens. 5. Navigate to the entry the subentry is to be associated with and tap the button to merge the two entries.
Page 41 870 Ÿ User Manual Directories 2. Navigate to the entry. 3. Tap arrow button of entry to be deleted. a. If a name has more than one phone number associated with it, tap the name button if you wish to delete the entire group. b. If you wish to delete an associated number, tap the number button. 4. Tap to delete . Adding/Editing Entry on Web Interface Click on Directory in the menu on the left side.
Page 42 870 Ÿ User Manual Directories when the phone is in a call or in DND mode. • Calls from entries on the "Deny" list will not ring on the phone, the caller will always receive a busy signal. 4. Outgoing Identity: The drop-down list shows all identities configured on the phone. If you select one of the identities for one of the numbers listed in the phone book, all calls to that number initiated from the phone book will show that identity on the callee’s phone.
Page 43 870 Ÿ User Manual Directories diting an Entry Click on to display current information in the text fields of "Add or Edit Entry". Two additional buttons, "Add Sub" and "Change", are now available. 1. Editing text fields. a. If single entry, click on in the entry's line. b. If there is more than one number associated with a name: • Click on in name's line if you wish to edit the master record. • Click on in a phone number's line if you wish to edit subentry data. c. Make changes as necessary and click on "Change". 2. Adding additional phone number (subentry) for a name. a. Jane Doe's entry has only one phone number, her mobile phone number. In this example Jane Doe's home phone number will be added to the directory. • Click on in Jane Doe's line. The data is shown in "Add or Edit" area. © 2009 snom technology AG man_snom870_v101_en www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
Page 44 870 Ÿ User Manual Directories • In the text field of "Name", delete "mobile" and type "home". • In the text field of "Number", delete the mobile number and enter the home phone number. • If you wish, select a contact type and an outgoing identity from drop-down lists.
Page 45 870 Ÿ User Manual Directories • Enter the new type of phone in text field of "Name", for example "mobile Japan". • Enter the phone number in the text field of "Number". • If you wish, select a contact type and an outgoing identity from drop-down lists. • Click on "Add Sub". c. The directory now contains Jane Doe's home phone number and John Doe's Japanese mobile phone number. eleting entry on web interface • Click on in the line of the master record to delete the name and all associated phone numbers. © 2009 snom technology AG man_snom870_v101_en www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
Page 46: Dialing From Phone Directory
870 Ÿ User Manual Directories • Click on in the line of a phone number subentry to delete that subentry, but keeping the master record and the other subentries. Dialing from phone directory To dial, click on in the line of the phone number. Deleting whole directory Deletes entire directory irretrievably! Importing/Exporting Directory See our Wiki at http://wiki.snom.com/Web_Interface/V7/Directory. xtErnal dirEctoriEs Provided by your network, your VoIP provider, or another external source. Tap to open.
Page 47: Selecting Identity For Current Outgoing Call
870 Ÿ User Manual Using the Phone sing the hone This section describes the functions of the phone with the factory default settings. If your phone was installed and/or set up by someone else, the default settings may have been changed. Please check with that person or company if the phone does not react as described here.
Page 48: Using Auto Dial
870 Ÿ User Manual Using the Phone 2. Enter number and tap context area or press peakerphone Enter number and press peakerphone hanDSet heaDSet 1. Use dialing method for handset or headset. 2. Tap to add speakerphone. Tap to turn off speakerphone.
Page 49: Emergency Numbers
Call Completion Depends on availability in your network. On snom phones call completion means that when a called number is busy or not available, the phone will call you back as soon as the dialed number is unbusy or available again. The factory default setting is "off".
Page 50 870 Ÿ User Manual Using the Phone to activate call completion. You can now dial another number, receive calls, or hang up the handset to return to the idle screen. Call completion will not interfere with the normal operation of your phone. When the number called is no longer busy or unavailable, your phone will ask whether to dial or not.
Page 51 870 Ÿ User Manual Using the Phone Number Guessing (Auto Completion) The default setting is "on". Turning it off: See "Number Guessing" on page 73 . When you dial and have typed the minimum number of digits, the phone offers numbers containing the typed string from its call lists and from the directory for selection.
Page 52 870 Ÿ User Manual Using the Phone sing speakerphone handset headset 1. Accept the call with the handset or the headset. 2. Tap to add speakerphone. Tap to turn off speakerphone. Automatically The default is "off". Changing the setting: See "Automatic acceptance of incoming calls"...
Page 53 870 Ÿ User Manual Using the Phone ctive Alls Mute/unmute and volume control: See "Mute Key" on page 14 and "Volume Keys" on page 14. Hold 1. Press to put current call on hold or drag-and-drop call from context area into info area.
Page 54: Call Waiting
870 Ÿ User Manual Using the Phone 4. Drag-and-drop the call from the context are into the info area to remove a participant from the conference. Press to put all participants on hold. Attended and Blind Transfer When you have a call on the line, there are two ways to transfer the call to a third party.
Page 55 870 Ÿ User Manual Using the Phone Changing the setting (visual only, ringer only, turn call waiting off): See "Call waiting" on page 72. • Reject the call: Tap the red button. Button turns yellow. Drag it onto the button. The caller hears the "busy“ signal. • Reject the call and place caller on DENY list (see "Contact Types" on page 35): This is not a standard setting;...
Page 56: Rejecting Anonymous Calls
870 Ÿ User Manual Using the Phone This is not a factory setting. Changing the setting: Advanced > Behavior > Deny all feature > "On". ediRect blind tRansfeR > type the phone number you want to transfer the call to into the text field >...
Page 57: Turning On Call Forwarding
870 Ÿ User Manual Using the Phone Making/changing settings on the phone Setting phone numbers: See the following table. Tapping the text field or pressing after typing the number saves the setting and returns the display to the previous screen.
Page 58: Turning Off Call Forwarding
870  User Manual Using the Phone 2 Target when 2 Target when 2 Target when Forwarding Forwarding Forwarding Type phone number phone number phone number text ﬁ eld or press text ﬁ eld or press text ﬁ eld or press...
Page 59 Programmable virtual funCtion keys The snom 870 has 15 virtual function keys. On the phone they are called "virtual keys" or "v.keys". The numbers in the upper right corner correspond to the numbers on the phone's web interface > Function keys , P1 - P15 (P = programmable).
Page 60 1. The text in the upper left corner of the phone's v.key indicates the type of functionality mapped onto the key. The factory default is "line". Incoming and outgoing calls will use any available line unless you enter a phone line under "Number". If you do, all calls arriving on that line will go to that key. To make calls using that line, tap the virtual key and enter the number to be dialed in the text field. 2. The text or number in the main section is the text you entered on the web interface in the text field under "Short Text". If the text field is empty, it is the number entered under "Number". 3. Settings. a. Context. Select "Active" or one of the configured identities from the drop-down list. "Active" means the identity selected as the outgoing identity at any one time. b. Type. Select the type of functionality from the drop-down list. See © 2009 snom technology AG man_snom870_v101_en www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...
Page 61 870 Ÿ User Manual Configuring the Function Keys snom's WIKI for more information. If you select "Key Event", click on "Save" to open the drop-down list with the available key events under "Number". c. Number. Enter the phone number or value for the function or, if key event, select item from drop-down list.
Page 62 870 Ÿ User Manual Configuring the Function Keys 1. Phone's web interface > Function Keys. 2. Under "Type", select "Extension" from the drop-down list of P12. 3. Under "Number", enter the extension/phone number whose calls you wish to pick up. In our example it is extension 151.
Page 63 870 Ÿ User Manual Configuring the Function Keys Mapping speed dial number onto virtual function key Example: Dialing Aunt Jane's phone number by tapping virtual key 14 (P14). 1. Under "Type", select "Speed" from the drop-down list of P14.
Page 64 870 Ÿ User Manual Configuring the Function Keys Preprogrammed, variably programmable function keys The factory settings are printed on the casing - see page 14. Mapping another functionality onto one of the keys: 1. Select one from the drop-down list of "Type" and enter the number of type in the text field under "Number".
Page 65 CCounts The phone supports up to twelve accounts or "phone numbers" with one or more providers or within an office or organization network. On snom phones these accounts or phone numbers are called "identities". If your phone is part of an office network, you may need to contact your administrator to configure new or change existing identities, as this can only be done when the phone is running in administrator mode.
Page 66 870 Ÿ User Manual Customizing Phone Settings identity will open; it contains four tabs, with the left one, Login, visible in the front. Enter the information received from your provider or your administrator in the appropriate fields. • The display name is optional and freely selectable. It will be sent to any parties you call unless you hide your identity (see "Hide own Identity"...
Page 67: Contact List
870 Ÿ User Manual Customizing Phone Settings Contact List A contact list must be available on a server. Setting: 1. Identity (1-12) > SIP tab > Contact List > 2. Contact List URI > enter URI in text field.
Page 68: Web Interface Language
870 Ÿ User Manual Customizing Phone Settings 2. Select a language by tapping its button. 3. Tap to return to previous screen, tap to return to idle screen. etting on the Web interfaCe Preferences > General Information > Language > select from drop-down list >...
Page 69 870 Ÿ User Manual Customizing Phone Settings On the Phone > 1 Preferences > 2 Time Zone 2. Navigation. a. Scrolling. to move to beginning of next timezone/ • Tap beginning of preceding timezone. • Tap to move one screen up/down at a time. • Scroll with a fingertip - see "Using the Touchscreen", paragraph 3, on page 18.
Page 70 870 Ÿ User Manual Customizing Phone Settings Time The time setting affects phones and/or firmware versions with a digital clock only. If the phone has a clock face, changing the setting will not affect it. Web interface > Preferences > General Information > 24 Hour Clock The time on the phone’s display will be shown in 24-hour...
Page 71: C All Completion
870 Ÿ User Manual Customizing Phone Settings this function’s target. On the Phone See "Making/changing settings on the phone" on page 57, "Turning on call forwarding" on page 57, and "Turning off call forwarding" on page 54. On the Webpage If your internet telephony provider or your PBX uses codes to turn functions on and off, refer to their manuals for the codes to enter in "On Code"/"Off Code"...
Page 72: C All Waiting
870 Ÿ User Manual Customizing Phone Settings On the phone > 2 Call Features > 2 Outgoing Calls > 3 Call Completion 2. Tap "On" button to save and return to previous screen. On the web interface Open the phone's web interface > Advanced > Behavior > Phone Behavior >...
Page 73 870 Ÿ User Manual Customizing Phone Settings headset or on the loudspeaker: Preferences > Ringtone Defaults > Ringer Device for Headset > drop-down list > "Save". Note: The ringer set for a contact type overrides the ringer for a particular identity;...
Page 74 870 Ÿ User Manual Customizing Phone Settings peed You can use the numbers from 0 to 30 and the special characters # and * to dial without having to enter the complete phone number. Open the phone’s web interface > Speed Dial. Enter one phone number with any required prefixes in the text field for each respective number or special character.
Page 75 1. Open snom’s web page at www.snom.com. 2. Click on Support > Download > Firmware. 3. Click on the phone to be updated. 4. Click on the firmware version currently running on your phone. 5. Click on the firmware version you want to update to.
Page 76 Open snom’s web page at www.snom.com. Click on the Support tab to open the Support window. Click on the link to the contact form. Complete the contact form and add the required attachments in text format before clicking on "Submit".
Page 77 7. Click on the Browse button and place the saved file’s path in the text field to the left of it. 8. Click on "Submit". SIP Trace and PCAP Trace snom Support may need you to do a SIP Trace and/or a PCAP Trace to help them analyze your problem. SiP T erforming a race 1.
Page 78 Name and address of manufacturer: snom technology AG Charlottenstr. 68-71 10117 Berlin Germany snom technology AG assures that the product Type: VoIP phone Model: snom 870 has been tested and found to comply with the requirements of: • Product Standard EN 55022 : 2006 +A1:2007...
Page 79 www.InternetVoipPhone.co.uk | sales@internetvoipphone.co.uk | 0800 088 48 46...

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