Troubleshooting - Avaya 2410 End User Manual

coverage
dial
intercept/ time-out
recall dial
reorder
ringback
Problem
A feature does not work as noted in the
book.
There is no dial tone.
The telephone does not ring.
The lights do not go on next to the
buttons.
cancellation has been accepted.
One short burst of tone; indicates your call will be sent to another
extension to be answered by a covering user.
A continuous tone; indicates dialing can begin.
An alternating high and low tone; indicates a dialing error, a denial of
the service requested, or a failure to dial within a preset interval
(usually 10 seconds) after lifting the handset or dialing the previous
digit.
Three short bursts of tone followed by a steady dial tone; indicates the
feature request has been accepted and dialing can begin.
A fast busy tone repeated 120 times a minute; indicates all trunks are
busy.
A low-pitched tone repeated 15 times a minute; indicates the number
dialed is being rung.

Troubleshooting

Solution
1. Reread the procedure and try again.
2. For many features you must lift the handset before you can
use the feature.
3. Check with your system manager to be sure this feature is
administered on your telephone.
1. Check with your system manager to be sure your telephone
is administered correctly.
2. Make sure the handset and line cords at your telephone are
securely connected at both ends.
3. Find a working telephone of the same type as your own.
Unplug this telephone from its modular wall jack. Plug your
telephone into that jack and check if it gets dial tone.
4. If your telephone still does not work, plug the working
telephone (of the same type) into your modular wall jack. If
the working telephone has dial tone, your own telephone is
faulty. See your system manager.
1. Set the ringer volume to a higher level.
2. Place a test call from another extension to your extension.
3. Check the line cord to make certain that it is securely
connected at both ends.
4. If there is still a problem, see your system manager.
1. Check the line cord to make certain that it is securely
connected at both ends.
2. If there is still a problem, see your system manager.
2410 Digital Telephone End User Guide | 20 | P a g e