Avaya 2410 User Manual
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Avaya 2410 User Manual

Digital telephone
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2410 Digital Telephone
User's Guide
Release 5
16-300133
Issue 3
February 2007

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Summary of Contents for Avaya 2410

  • Page 1 2410 Digital Telephone User’s Guide Release 5 16-300133 Issue 3 February 2007...
  • Page 2 • Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent) Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Be aware that there may be a risk of unauthorized intrusions associated Avaya’s standard warranty language as well as information regarding...
  • Page 3 68, but many have been registered with the FCC before the SDoC process commercial environment. This equipment generates, uses, and can was available. A list of all Avaya registered products may be found at: radiate radio frequency energy and, if not installed and used in http://www.part68.org...

  • Page 5: Table Of Contents

    Safety Information ........2410 Telephone Components ........
  • Page 6 ........6 2410 Digital Telephone User’s Guide...

  • Page 7: Overview

    Overview The 2410 Digital Telephone is a multiline digital telephone for use with an Avaya call processing system. The 2410 telephone puts convenient features and capabilities at your fingertips, including: a large display —that allows you to view ● - call appearance/feature button labels...

  • Page 8: Headset Compatibility

    When you install the 2410 telephone, your call processing system recognizes your telephone instantly. If the system manager administers the 2410 telephone properly, you can move the 2410 to another office at your location, and it will work without interruption. There is no need to wait for reprogramming or technical support.

  • Page 9: Safety Information

    - LKA 10 Cord Free Headset (900 MHz RF) Safety Information Your 2410 telephone is manufactured according to industry standards for quality and safety assurance. When you use your telephone, follow recommended safety precautions to reduce the risk of fire, electrical shock, and personal injury. See the 2400 Series Telephone Installation and Safety Instructions that were packaged with your telephone.

  • Page 10: 2410 Telephone Components

    2410 Telephone Components Figure 1 to familiarize yourself with your 2410 telephone screen display, buttons, and programmable features. Figure 1: 2410 Telephone Components Table 1 describes the 2410 telephone components presented in Figure 10 2410 Digital Telephone User’s Guide...
  • Page 11 4) Softkeys — Allow you to perform specific 11) Headset button — Use to activate functions. The functions available and the a headset that is connected to the 2410 corresponding softkey labels change headset jack. The light associated with this according to the screen displayed. To initially button turns on when the headset is active.

  • Page 12: 2410 Telephone User Checklist

    2410 Telephone User Checklist The remainder of this guide contains procedures for using specific screens, features, and keys on the 2410 telephone. The following table directs you to sections explaining specific activities you can perform. Understand call appearance/feature button The Home Screen...

  • Page 13: The Home Screen

    Note: the time and date appear on the screen. This situation occurs after a power outage or when you connect the 2410 telephone to the jack. If an incorrect date and time appear, contact your system manager. If you program your 2410 telephone to log unanswered, incoming calls, the missed calls counter appears below the date and time.

  • Page 14: Navigating In The Home Screen Pages

    Access the Speed Dial screen The SpDial softkey Access the Call Log Summary screen The Log softkey Access the Options screen The Option softkey Access the Label Action screen The Label softkey 14 2410 Digital Telephone User’s Guide...

  • Page 15: Call Appearance And Call Identification Displays

    The 2410 telephone has six call appearance/feature buttons per screen page. Starting with the first button in the upper left corner of the 2410 telephone and going down, the display identifies the buttons in the left column. These buttons are considered call appearance/feature buttons 1 through 3.

  • Page 16: Status Icons

    Status Icons The icons displayed on the call appearance/feature buttons of your 2410 telephone are explained in the following table. These icons replace the functionality of the green LEDs and equivalent flash rates. Status Icons Icon Definition Ringing An incoming call is waiting to be answered.

  • Page 17: Call-Handling Features

    Answer a call When a call arrives at your 2410 telephone, you hear a ringing tone, and a blinking bell icon appears on the associated call appearance. In addition, call identification information appears. Call Appearance and Call Identification Displays on page 15 for more information.

  • Page 18: Make A Call

    ● Speed Dial on page 18. Speed Dial The Speed Dial feature allows you to have the 2410 telephone automatically dial calls to telephone numbers stored in your personal directory. See the procedures in Managing Your Speed Dial List on page 25 to create and maintain your personal 2410 telephone directory.

  • Page 19: Hold

    Call-Handling Features Hold The Hold feature puts a call on hold until you can return to it. To put a call on hold Press To return to the held call Press the call appearance button of the held call. Note: Your system manager might have administered the Unhold feature.

  • Page 20: Transfer

    4. When the called party answers, announce the call. If the line is busy or if there is no answer, press . Then, you can return to the held call by pressing its call appearance button. 5. Press again and hang up to complete the transfer. The “Transfer Completed” message appears. 20 2410 Digital Telephone User’s Guide...

  • Page 21: Conference

    Call-Handling Features Note: Your system manager might have administered the Transfer-on-Hang-up feature. Note: In this case, you can transfer a call by pressing , dialing the number to which the call is to be transferred, and then hanging up. To cancel an attempted transfer, press the original call appearance.

  • Page 22: Getting Messages

    See Stay in Speed Dial Screen on page 52 if you want to set the 2410 to continue to display the Speed Dial screen when you make a call from a speed dial. Figure 4 shows a sample Speed Dial screen.
  • Page 23 The Speed Dial Screen Figure 4: Sample Speed Dial Screen Home Jane Mary Patty Select name to CALL Edit Delete Done MENU From the Speed Dial screen, you can also: add entries ● delete entries ● make changes to saved entries in your personal speed dial list ●...

  • Page 24: Working In The Speed Dial Screen

    The Edit and Delete softkeys are not displayed, though, until you have saved at least one entry in your personal speed dial list. Note: Whenever you are working in the Speed Dial screens, you cannot use the Note: telephone dialpad for dialing. 24 2410 Digital Telephone User’s Guide...

  • Page 25: Managing Your Speed Dial List

    Managing Your Speed Dial List Managing Your Speed Dial List Using the Speed Dial screen, you can store up to 48 speed dial entries in your personal 2410 telephone directory. You can access this screen by pressing the SpDial softkey at the Home screen.

  • Page 26: Quick Access To Speed Dial Entries

    For example, you use the 2 key to enter the characters “a” and “c.” Note: If you are using Russian as the selected screen display language for your Note: telephone, see Entering Cyrillic Characters on page 66. 26 2410 Digital Telephone User’s Guide...

  • Page 27: Dialing Conventions

    Adding Speed Dial Entries You can store up to 48 personal speed dial entries in the 2410 telephone. When the maximum number of entries is stored, you must delete existing entries before the 2410 telephone allows you to enter new entries.

  • Page 28: Editing Speed Dial Entries

    ● 7. Repeat Steps 2 through 6 to add more entries. Editing Speed Dial Entries You can edit information for any of the speed dial entries saved in your personal 2410 telephone directory. To edit stored speed dial entries 1. From the Home screen, press the SpDial softkey.
  • Page 29 Managing Your Speed Dial List 4. Using the dialpad, edit the name for your speed dial entry. You can enter up to 13 characters. By default, the first letter you enter appears in uppercase, and the following characters appear in lowercase. Note: You can use the Case softkey to switch between uppercase and lowercase.

  • Page 30: Deleting Speed Dial Entries

    Deleting Speed Dial Entries You can delete any of the speed dial entries saved in your personal 2410 telephone directory. To delete stored speed dial entries 1. From the Home screen, press the SpDial softkey. The Speed Dial screen appears.

  • Page 31: The Call Log Screens

    The Call Log Screens The 2410 telephone can store up to 48 entries in the Call Log. By default, the 2410 telephone logs all types of calls and displays the number of missed calls below the date and time. See Home Screen on page 13 for more information.
  • Page 32 Whenever you access the Call Log Summary screen to view the missed call Note: information in the call log, the counter resets to 0. To view more information for a specific entry, press the button associated with the entry to access the Call Log Detail screen. 32 2410 Digital Telephone User’s Guide...

  • Page 33: Working In The Call Log Summary Screen

    View calls call you made The Outgo softkey View all entries in the call log. The The More softkey, and then press 2410 telephone displays Answered the All softkey entries, Unanswered entries, and Outgoing entries. Delete all entries in the displayed call...

  • Page 34: Call Log Detail Screen

    For answered calls and outgoing calls, the duration of the call appears in the lower right corner of the screen. If a bridged call is answered by another extension, the duration of the call will appear as --:--:--. 34 2410 Digital Telephone User’s Guide...

  • Page 35: Working In The Call Log Detail Screen

    The Call Log Screens Working in the Call Log Detail Screen Working in the Call Log Detail Screen Press Make a call to the entry displayed The Call softkey View the next call log entry View the previous call log entry Use the index feature to locate a specific Press 0 on the dialpad to move directly to entry quickly...

  • Page 36: Using The Call Log

    You can use this method to make calls directly to extensions. To call outside Note: numbers, go off-hook and dial the required code to access an outside line (for example, “9”). Then, press the Call softkey to make the call. 36 2410 Digital Telephone User’s Guide...

  • Page 37: Saving A Call Log Entry To Your Speed Dial List

    Using the Call Log Saving a Call Log Entry to Your Speed Dial List CAUTION: If your Avaya call processing system is set for Japanese (Katakana) and you CAUTION: have selected Russian as the screen display language for your telephone, there will be a font incompatibility in the following situations: - when you use a speed dial containing Russian Cyrillic.

  • Page 38: Deleting A Call Log Entry

    More softkey, and then press the All softkey. The entries for the selected call type appear. 3. Press the Delete softkey. The Confirm Delete All screen appear. 4. Press the Erase softkey. The entries are deleted from the Call Log. 38 2410 Digital Telephone User’s Guide...

  • Page 39: The Label Action Screen

    The Label Action Screen The Label Action Screen The Label Action screen, which is accessed by pressing the Label softkey at the Home screen, allows you to: customize the labels for the call appearance/feature buttons programmed on the call ● processing system view the system labels for the call appearance/feature buttons programmed on the call ●...

  • Page 40: Working In The Label Action Screen

    Note: Whenever you change the labels of call appearance/feature buttons in the Label Note: Select screen, you cannot use the telephone dialpad for dialing. 40 2410 Digital Telephone User’s Guide...

  • Page 41: Managing Your Call Appearance/Feature Button Labels

    Note: 4. Press the feature button on the 2410 telephone that corresponds to the label you want to edit. The Label Edit screen appears. The New Label field displays the current customized label (if any), and the System Label field displays the system label.

  • Page 42: Viewing The System Labels

    1. From the Home screen, press the Label softkey. The Label Action screen appears. 2. Press the Inspect softkey. The Label Inspect screen appears. This screen displays the system labels for the 2410 telephone. 3. Use to scroll through the Label Inspect screen pages on the 2410 telephone.

  • Page 43: Restoring The System Labels

    Managing Your Call Appearance/Feature Button Labels Restoring the System Labels You can delete the custom labels you created for the call appearance/feature buttons and restore the system labels from the call processing system. Note: This procedure restores the system labels for all the call appearances/feature Note: buttons.

  • Page 44: The Options Screen

    ● incoming call instead of showing the Home screen (Show Phone Screen option) whether you want the 2410 to continue to display the Speed Dial screen when you make a ● call from a speed dial (Stay in Speed Dial option) whether you want the 2410 to go off-hook automatically on the speakerphone when you ●...

  • Page 45: Working In The Options Screen

    The AGC feature for the handset, headset, and speakerphone is disabled by default. - Select items such as speed dials to be erased and reset the 2410 telephone to its default settings. - Change the acoustical setting for the speaker. The Standard option should provide acceptable performance in most room environments.

  • Page 46: Selecting Personalized Options

    If you want to return to page 1 of the Home screen without changing the ring pattern, ● press Note: If you go off-hook, receive a call, or lose power during selection, the process is Note: canceled and you must start again. 46 2410 Digital Telephone User’s Guide...

  • Page 47: Visual Ring (Flash Message Lamp)

    The Ring Options option on the Options screen allows you to choose a visual alert for incoming calls. When you enable the Flash Message Lamp option, the telephone rings and the lamp above the 2410 display area flashes when an incoming call arrives. By default, the Flash Message Lamp option is disabled.

  • Page 48: Audible Alerting

    ● Show Phone Screen The Show Phone Screen option on the Ring Options screen allows you to set the 2410 to display the Home screen and the ringing call appearance when you receive an incoming call. However, if you want the 2410 to continue to display the current screen when you receive an incoming call instead of showing the Home screen, you must disable this feature.

  • Page 49: Display Contrast

    Selecting Personalized Options 2. Press the Ring Options feature button. The Ring Options screen appears. 3. Press to scroll to the second Ring Options screen. 4. Press the Show Phone Screen feature button. The underline appears on this line. 5. Press the Yes/No softkey or feature button 4 to indicate whether you want the Show Phone Screen option enabled.

  • Page 50: Call Log Setup

    Call Log Setup The Log Setup option on the Options screen allows you to specify which types of calls you want the 2410 to log. These call types include: Answered (incoming) ● Unanswered (incoming) ● Outgoing ● Bridged ● Note: You can log bridged calls only if your telephone has a bridged call appearance.

  • Page 51: Erase

    Selecting Personalized Options Note: If you press the Save softkey, all entries that do not match the call types you Note: specified are deleted from the call log. Erase The third Options screen allows you to erase some or all of your personalized settings. From this screen, you can erase the following settings: all entries saved in your Speed Dial list ●...

  • Page 52: Stay In Speed Dial Screen

    Stay in Speed Dial Screen The Stay in Speed Dial option on the Options screen allows you to set the 2410 to continue to display the Speed Dial screen when you make a call from a speed dial. If you make a call from a speed dial when this option is enabled, the 2410 will continue to display the Speed Dial screen instead of automatically exiting to show the Home screen.

  • Page 53: Speaker Auto Off-Hook

    The Speaker Auto Off-Hook option on the Miscellaneous Options screen allows you to set the 2410 to go off-hook on the speakerphone when you make a call from a speed dial or a Call Log entry or using on-hook dialing. By default, the Speaker Auto Off-Hook option is disabled.

  • Page 54: Headset Auto Off-Hook

    The Headset Auto Off-Hook option on the Miscellaneous Options screen allows you to set the 2410 to go off-hook on the headset when you make a call from a speed dial or a Call Log entry or using on-hook dialing. By default, the Headset Auto Off-Hook option is disabled.

  • Page 55: Self Test

    Selecting Personalized Options Self Test The Self Test option, which appears on the Options screen, verifies the operation of the 2410 telephone’s lamps and display components. This screen also provides information regarding the 2410 telephone firmware version and link status.

  • Page 56: Language

    Language When the 2410 telephone is first installed, it is set to display screen text in English. The Language option on the Options screen allows you to choose another language, including: German (Deutsch) ● French (Français) ● Spanish (Español) ●...

  • Page 57: Using Selected Voice Features

    Using Selected Voice Features Using Selected Voice Features The following features are available only if your system manager has administered them as feature buttons on your 2410 telephone or has supplied you with the required feature access codes. Abbreviated Dialing/Automatic Dialing (AD) The Abbreviated Dialing (AD) feature allows you to store selected telephone numbers for quick and easy dialing.

  • Page 58: Call Forwarding All Calls

    The Call Park feature allows you to put a call on hold at your telephone for retrieval at any extension. To park a call at your extension (for retrieval at any extension) when a Call Park button is administered 1. Press the button. Call Park 2. Hang up. 58 2410 Digital Telephone User’s Guide...

  • Page 59: Call Pickup And Directed Call Pickup

    Using Selected Voice Features To park a call at your extension (for retrieval at any extension) when a Call Park button is not administered 1. Press 2. Enter the Call Park feature access code. 3. When you hear confirmation tone, hang up. To retrieve a parked call from another extension 1.

  • Page 60: Leave Word Calling

    Dial the Leave Word Calling cancel code (while off-hook). 2. When you hear dial tone, dial the extension and listen for confirmation tone. Note: If you hear reorder tone, the message is not canceled. Try again. Note: 60 2410 Digital Telephone User’s Guide...

  • Page 61: Send All Calls

    Using Selected Voice Features Send All Calls The Send All Calls feature temporarily sends all your calls to your voice mail system or to another extension in the same system. Priority calls and automatic callbacks are not redirected by the Send All Calls feature. Note: Before you can use this feature, your system manager must provide a coverage Note:...

  • Page 62: Using Display Features

    The Timer feature, which you turn on and off manually, allows you to determine which calls you want to time on an individual basis. Check with your system manager to see if you can use either of these features. 62 2410 Digital Telephone User’s Guide...

  • Page 63: Directory

    Using Display Features To use the Call Timer feature to measure elapsed time on telephone calls 1. Press the button (if administered). Call Timer The Call Timer measures elapsed time automatically on all calls until you turn off the Call Timer feature.

  • Page 64: Inspect

    A priority call from another extension or from an Automatic Callback call you placed. ring-ping A call redirected from your telephone to ◆ (half-ring) another telephone because Send All Calls or Call Forwarding All Calls is active. 64 2410 Digital Telephone User’s Guide...
  • Page 65 Tones and Their Meaning Feedback tones are those which you hear through the handset, headset, or the speaker. Feedback Tones Tones Meaning busy A low-pitched tone repeated 60 times a minute. This tone indicates that the number you dialed is in use. call waiting A ringback tone with lower-pitched signal at ringback...

  • Page 66: Entering Cyrillic Characters

    Number of times you must press a key to obtain the desired character Dialpad А Б В Г Д Е Ж З И Й К Л М Н О П Р С Т У Ф Х Ц Ч Ш Щ Ъ Ы Ь Э Ю Я 66 2410 Digital Telephone User’s Guide...

  • Page 67: Index

    ....speakerphone ... . 2410 telephone components ....Speed Dial .
  • Page 68 ....Stay in Speed Dial option ..... Erase 68 2410 Digital Telephone User’s Guide...
  • Page 69 Index ....Test softkey ..... . . Timer tones .
  • Page 70 Index 70 2410 Digital Telephone User’s Guide...

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