Troubleshooting - Mitsubishi Electric CP-D2E User Manual

Troubleshooting

Troubleshooting
Before asking for repairs, check the printer using the following checklist. If the problem still occurs, contact
your dealer.
Problem
The power does not
turn on.
The ribbon
cartridge cannot be
removed.
Printing a picture
from a digital
camera does not
start soon.
Printing does not
start.
EN-34
Cause / status
The AC adapter is not connected.
The power turns off during printing.
The printer takes a long time to open
a TIFF file.
The size of a JPEG file is large.
No ribbon cartridge is set in the
printer.
No paper in the paper-cassette.
Paper is jammed in the paper ejection
area.
The printer driver is not correctly
installed on the PC.
Indicators lights or blinks.
Solution
Connect the AC adapter.
Push the ribbon cartridge until it
clicks. Turn on the printer again,
and wait until the operation
sound stops.
The loading time varies
depending on the image size.
Wait until loading is complete.
Set a ribbon cartridge.
Load paper into the paper-
cassette.
Remove the jammed paper.
Install or re-install the printer
driver on the PC correctly.
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