Service Information; Support Information - Motorola MC9090-G Manual

xii MC9090-G RFID Integrator Guide Supplement

Service Information

If an equipment problem occurs, contact the appropriate regional Support Center for contact information. Before
calling, locate the model number and serial number.
Call the Support Center from a phone near the scanning equipment so that the service person can try to talk
through the problem. If the equipment is found to be working properly and the problem is symbol readability, the
Support Center will request samples of bar codes for analysis at our plant.
If the problem cannot be solved over the phone, the equipment may need to be returned for servicing. If that is
necessary, specific directions will be provided.
NOTE Motorola is not responsible for any damages incurred during shipment if the approved shipping container
is not used. Shipping the units improperly can possibly void the warranty.

Support Information

For service information, warranty information or technical assistance contact or call the Support Center. Contact
information is provided on the Motorola contact web site go to: http://www.support.symbol.com.
If the Motorola product was purchased from a Motorola Business Partner, contact that Business Partner for
service.