Gateway Profile 6 Reference Manual
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Gateway Profile 6 Reference Manual

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  • Page 1 Gateway Profile 6 REFERENCEGUIDE ®...

  • Page 3: Table Of Contents

    Accessing the online User Guide ..... . 2 Gateway contact information ......3 Microsoft Certificate of Authenticity .
  • Page 4 Chapter 4: Upgrading Your Computer ..33 Preventing static electricity discharge ....34 Opening the case ....... . . 35 Removing the back panel .
  • Page 5 Telephone support ....... 100 Before calling Gateway Customer Care ... . 100 Telephone numbers .
  • Page 6 Contents Training ........103 Chapter 7: Legal Notices .

  • Page 7: Chapter 1: About This Reference

    CHAPTER1 About This Reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information...

  • Page 8: About This Guide

    About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway computer. Some illustrations in this guide may look different than your computer because hardware options and port locations may vary. For all other computer information, see the online User Guide.

  • Page 9: Gateway Contact Information

    Gateway contact information The label on the side of your computer case contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance. Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the side of your computer includes the product key code for your operating system.
  • Page 10 CHAPTER 1: About This Reference...

  • Page 11: Chapter 2: Checking Out Your Computer

    CHAPTER2 Checking Out Your • Front • Back Computer...

  • Page 12: Front

    CHAPTER 2: Checking Out Your Computer Front DVD/CD drive Memory card reader or Power button/ power diskette drive (optional) indicator...
  • Page 13 Memory card reader (optional) Diskette drive (optional) Power button and power indicator www.gateway.com Description Use this drive to listen to audio CDs, install games and programs, watch DVDs, and store large files onto recordable discs (depending on drive type). This drive may be a CD, recordable CD, DVD, or recordable DVD drive.

  • Page 14: Back

    CHAPTER 2: Checking Out Your Computer Back Opening for cables Power connector Component Description Opening for cables Route the cables that are plugged into the side ports through this opening. Power connector Plug the power cord into this connector. Kensington lock slot Attach a cable lock to this slot to prevent unauthorized opening, modification, and theft of your computer.

  • Page 15: Right Side

    Right side Side port cover Display controls Back panel release latch (2) Volume control Headphone jack USB ports Microphone jack...
  • Page 16 CHAPTER 2: Checking Out Your Computer Component Display controls Volume control USB ports Microphone jack Headphone jack Side port cover Back panel release latches Icon Description Press these buttons to adjust the screen image. Press to adjust the volume level of the built-in speakers.

  • Page 17: Side Port Panel

    4-pin port VGA in port Parallel port Serial port USB ports PS/2 mouse port PS/2 keyboard port S/PDIF jack www.gateway.com Headphone/front speaker jack Microphone jack Modem jack (optional) (half-height PCI card slot) Expansion card slots IEEE 1394/FireWire™ 6-pin (powered) port...
  • Page 18 CHAPTER 2: Checking Out Your Computer Component Digital (DVI) video in port Telephone jack (optional) IEEE 1394/FireWire™ 4-pin port (VGA) in port Parallel port Serial port USB ports PS/2 mouse port PS/2 keyboard port S/PDIF optical audio jack Microphone jack (pink plug) Icon Description...
  • Page 19 IEEE 1394/FireWire™ 6-pin port Ethernet (network) jack Center/subwoofer jack (orange plug) www.gateway.com Description If the back of your computer has five audio jacks, this jack is user configurable for one of the following: Headphone: Plug headphones or amplified speakers into this jack (Default).
  • Page 20 CHAPTER 2: Checking Out Your Computer Component Rear speaker jack (black plug) (optional) Audio input (Line in) jack (blue plug) -OR- Side speaker jack Icon Description Plug your rear right and left speakers into this optional jack. For information on configuring this jack, “Configuring the audio jacks”...

  • Page 21: Chapter 3: Setting Up And Getting Started

    CHAPTER3 Setting Up and Getting • Working safely and comfortably • Preparing power connections • Connecting to a broadband modem or network • Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer •...

  • Page 22: Working Safely And Comfortably

    CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. •...

  • Page 23: Reducing Eye Strain

    • Adjust the back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra back support. www.gateway.com...

  • Page 24: Sitting At Your Computer

    CHAPTER 3: Setting Up and Getting Started Sitting at your computer • Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed position when you type. • Do not slouch forward or lean far back. Sit with your back straight so your knees, hips, and elbows form right angles when you work.

  • Page 25: Connecting To A Broadband Modem Or Network

    PBX telephone lines.) If you want, connect a telephone to the PHONE jack on the modem on the right side of your computer. www.gateway.com on the right side of your computer. To see its “Side port panel” on page on the modem at the right side of your “Side port panel”...

  • Page 26: Starting Your Computer

    CHAPTER 3: Setting Up and Getting Started Starting your computer To start your computer: Connect the power, network, mouse, and keyboard cables to your computer according to the setup poster. Press the power button on the front of your computer. If your computer does not turn on, check the power cable connections.

  • Page 27: Turning Off Your Computer

    Click then click Shut Down. The computer turns off. To completely disconnect all power (such as for servicing internal components), also disconnect the power cord. www.gateway.com (Start), then click (Start), click the arrow next to the lock icon, (power). The...

  • Page 28: Restarting (Rebooting) Your Computer

    CHAPTER 3: Setting Up and Getting Started Restarting (rebooting) your computer If your computer does not respond to keyboard or mouse input, you may need to restart (reboot) your computer. To restart your computer: Click then click Restart. Your computer turns off, then turns on again.

  • Page 29: Using The Keyboard

    Icon Editing buttons Function keys Internet buttons Audio playback buttons Navigation keys www.gateway.com Audio playback buttons Navigation keys Application key Directional keys Description Press these buttons to copy, cut, and paste. Press these keys to start program actions. Each program uses different function keys for different purposes.

  • Page 30: Elite Multimedia Keyboard Features

    CHAPTER 3: Setting Up and Getting Started Feature Icon Indicators Windows keys Application key Directional keys Numeric keypad Elite multimedia keyboard features The keyboard has several different types of keys and buttons. Your keyboard also has status indicators that show which keyboard feature is active.
  • Page 31 Indicators Windows keys Application key Editing buttons Navigation keys Numeric keypad www.gateway.com Description Press this button to activate your computer’s Sleep (power-saving) mode. Press these keys to start program actions. Each program uses different function keys for different purposes. See the program documentation to find out more about the function key actions.

  • Page 32: Using The Mouse

    CHAPTER 3: Setting Up and Getting Started Using the mouse Scroll wheel Left button The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the display moves in the same direction.
  • Page 33 “Customizing Windows” chapter in the online User Guide. For instructions on how to clean the mouse, see www.gateway.com Move the mouse around. If you reach the edge of your mouse pad and need to move the...

  • Page 34: Adjusting The Volume

    CHAPTER 3: Setting Up and Getting Started Adjusting the volume You can adjust volume using the volume control buttons on the right side of your computer or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer.
  • Page 35 To adjust the volume from Windows: Click ) on the taskbar. The volume control Volume slider opens. Click and drag the slider up to increase volume and down to decrease volume. To mute the volume, click click it again.

  • Page 36: Configuring The Audio Jacks

    CHAPTER 3: Setting Up and Getting Started then click Help and Support. Type adjusting volume in the Search Help box, then press E Configuring the audio jacks If the side of your computer has five audio jacks, they are universal jacks. This means that they can be used for more than one purpose.

  • Page 37: Installing A Printer, Scanner, Or Other Device

    Help and Support. Type installing devices in the Search Help box, then press E NTER Parallel and serial port devices are not plug-and-play. See the device documentation for detailed information and installation instructions. www.gateway.com ® ), Universal Serial Bus “Checking Out Your Computer” on page...
  • Page 38 CHAPTER 3: Setting Up and Getting Started...

  • Page 39: Chapter 4: Upgrading Your Computer

    Upgrading Your Computer • Preventing static electricity discharge • Opening the case • Replacing the processor fan • Installing memory • Replacing the power supply • Replacing the diskette drive • Replacing an optical disc drive • Replacing the memory card reader •...

  • Page 40: Preventing Static Electricity Discharge

    CHAPTER 4: Upgrading Your Computer Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. To prevent risk of electric shock, do not insert any object into the vent holes of the power supply.

  • Page 41: Opening The Case

    Place your computer face-down on a clean, soft, dry surface. (Although the photographs show the computer upright, you should place your computer face-down during servicing to avoid tipping it over.) www.gateway.com “Preventing static electricity...

  • Page 42: Replacing The Back Panel

    CHAPTER 4: Upgrading Your Computer Pull both back panel release latches (one on each side of the case) toward the back of the case, then lift the back panel away from the case. Replacing the back panel To replace the back panel: Slide the tabs on the top of the panel into the slots in the top of the case.

  • Page 43: Replacing The Processor Fan

    “Opening the case” on page Slide the processor fan’s release lever to the left. Swing the top part of the fan away from the computer. Rotate the fan down until it stops. Unplug the fan’s power cable from the system board. www.gateway.com...

  • Page 44: Installing Memory

    CHAPTER 4: Upgrading Your Computer Slide the fan out of the computer. Plug the new fan’s power cable into the system board. Slide the new fan into the computer. Make sure that you line up the posts on the bottom with the guide slots inside the case.
  • Page 45 If you are removing a DIMM from the memory module bank, gently pull the plastic tabs away from the sides of the memory module and remove it. - OR - If you are adding a DIMM to an empty memory module bank, gently pull the plastic tabs away from the sides of the memory module bank.

  • Page 46: Replacing The Power Supply

    CHAPTER 4: Upgrading Your Computer Replacing the power supply To replace the power supply: Remove the back panel by following the instructions in “Opening the case” on page Remove the processor fan by following the instructions “Replacing the processor fan” on page Unplug the power supply from the system board.

  • Page 47: Replacing The Diskette Drive

    “Opening the case” on page Remove the power supply by following the instructions “Replacing the power supply” on page need to unplug the power supply from the system board. Pull the diskette drive release latch out (toward you). www.gateway.com 40. You do not...

  • Page 48: Replacing An Optical Disc Drive

    CHAPTER 4: Upgrading Your Computer Slide the diskette drive out (toward you) until it stops, then unplug the cables from the drive. Return your computer to its upright position, then slide the diskette drive out the front of the computer. Slide the new drive into the computer from the front until the front of the drive is flush with the front of the computer, then slide the drive release lever forward...
  • Page 49 Pull the optical drive release latch out (toward you). Unplug the cables from the optical drive. Return your computer to its upright position, then slide the optical drive out the front of the computer. Slide the new drive into the computer from the front...

  • Page 50: Replacing The Memory Card Reader

    CHAPTER 4: Upgrading Your Computer Replacing the memory card reader To replace the memory card reader: Remove the back panel by following the instructions in “Opening the case” on page Remove the power supply by following the instructions “Replacing the power supply” on page need to unplug the power supply from the system board.

  • Page 51: Replacing The Hard Drive

    “Opening the case” on page Unplug the cables from the hard drive. Push the hard drive release lever to the left, then pull the lever out (toward you) as far as the lever will go. The lever pulls the hard drive out. www.gateway.com...
  • Page 52 CHAPTER 4: Upgrading Your Computer Grasp the hard drive itself, then pull it the rest of the way out of your computer. Make sure the hard drive release lever is still fully extended, then slide the new hard drive all the way into the hard drive bay by pushing on the hard drive itself (not the lever).

  • Page 53: Adding Or Replacing An Expansion Card

    Slide a half-height PCI card into the half-height PCI slot. You can slightly seesaw the card end-to-end to help insert the card, but do not bend the card sideways. www.gateway.com Caution Do not touch the contacts on the bottom part of the expansion...

  • Page 54: Installing A Full-Height Expansion Card

    CHAPTER 4: Upgrading Your Computer Replace the PCI riser card by sliding it back into place. Replace the back panel by following the instructions in “Replacing the back panel” on page Installing a full-height expansion card To install a full-height expansion card: Remove the back panel by following the instructions in “Opening the case”...
  • Page 55 Remove the metal EMI shield next to the slot you are adding a card to. The PCI card slot is the slot furthest from the riser card handle, and the graphics card slot is the slot closest to the handle.

  • Page 56: Replacing The Bios Battery

    CHAPTER 4: Upgrading Your Computer Press the card retention lever down until it clicks into place. Replace the PCI riser card by sliding it back into place. Replace the back panel by following the instructions in “Replacing the back panel” on page Replacing the BIOS battery Warning Danger of explosion if battery is incorrectly replaced.

  • Page 57: Replacing The System Board

    To replace the system board: Remove the back panel by following the instructions in “Opening the case” on page Remove the riser card assembly by following the instructions in on page www.gateway.com Step “Adding or replacing an expansion card” Battery...
  • Page 58 CHAPTER 4: Upgrading Your Computer Remove the processor fan by following the instructions “Replacing the processor fan” on page Loosen the four screws that secure the heat sink to the processor, then remove the heat sink. The screws are captive screws, so they will not fall out of the heat sink. Disconnect the power and data cables from the system board, noting their locations and orientation.
  • Page 59 Remove the seven screws that secure the system board to the case. Slide the system board to the right until it slides free from the case, then remove it completely from the case. Slide the new system board into place, then replace the seven screws you removed previously.
  • Page 60 CHAPTER 4: Upgrading Your Computer...

  • Page 61: Chapter 5: Maintaining Your Computer

    CHAPTER5 Maintaining Your • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer Computer...

  • Page 62: Setting Up A Maintenance Schedule

    CHAPTER 5: Maintaining Your Computer Setting up a maintenance schedule Use the following table to set up a regular maintenance schedule. Maintenance task Check for viruses Run Windows Update Manage hard drive space Clean up hard drives Scan hard drive for errors Defragment hard drive Back up files Clean computer case and...

  • Page 63: Cleaning Your Computer

    • A soft, lint-free cloth • An aerosol can of air that has a narrow, straw-like extension • Cotton swabs • An optical disc drive cleaning kit www.gateway.com...

  • Page 64: Cleaning The Exterior

    CHAPTER 5: Maintaining Your Computer Cleaning the exterior Warning When you shut down your computer, the power turns off, but some electrical current still flows through it. To avoid possible injury from electrical shock, unplug the power cord, modem cable, and network cable from the wall outlets.

  • Page 65: Cleaning The Mouse

    Windows Update scans your computer and provides you with a tailored selection of updates that apply only to the software and hardware on your computer. www.gateway.com...

  • Page 66: Using Bigfix

    CHAPTER 5: Maintaining Your Computer For information on running Windows Update, see “Windows Update” in the online User Guide. Windows Update can also be controlled through the Windows Security Center. For more information, see “Protecting Your Computer” in the online User Guide.

  • Page 67: Managing Hard Drive Space

    Windows provides several utilities you can use to check hard drive space, delete unnecessary files, defragment files, and back up files. Checking hard drive space To check hard drive space: Click window opens. www.gateway.com Shortcut Start Computer right-click drive (Start) then click Computer. The Computer Properties...

  • Page 68: Deleting Unnecessary Files

    CHAPTER 5: Maintaining Your Computer Right-click the drive that you want to check for available file space, then click Properties. Drive space information appears. Deleting unnecessary files Delete unnecessary files, such as temporary files and files in the Recycle Bin, to free hard drive space. To delete unnecessary files: Disk Cleanup Click...

  • Page 69: Checking The Hard Drive For Errors

    To check the hard drive for errors: Click window opens. Right-click the drive that you want to check for errors, click Properties, then click the Tools tab. www.gateway.com Help For more information about keeping the hard drive free of (Start) then click Computer. The Computer NTER...

  • Page 70: Defragmenting The Hard Drive

    CHAPTER 5: Maintaining Your Computer Click Check Now, then click Start. Your drive is checked for errors. This process may take several minutes. so if you try to check your hard drive for errors, you see a prompt asking you if you want to scan the hard drive later (the next time you restart your computer).

  • Page 71: Backing Up Files

    If you do not have a high-capacity backup device and you want to purchase one, you can visit the Accessories Store at www.gateway.com. www.gateway.com (Start), All Programs, Accessories, System...

  • Page 72: Scheduling Maintenance Tasks

    CHAPTER 5: Maintaining Your Computer To back up files: Click window opens. Right-click the drive that you want to back up, click Properties, then click the Tools tab. Click Backup Now, then click Run a file backup now. Follow the on-screen instructions to select a backup storage location and the files and folders to back up.

  • Page 73: Moving From Your Old Computer

    If your old computer does not use Windows XP or Windows Vista™, you must manually move your data by using a writeable disc, flash drive, external hard drive, or network drive. www.gateway.com (Start), All Programs, Accessories, System Help For more information about scheduling tasks, click Start, then...

  • Page 74: Moving Files And Settings Manually

    CHAPTER 5: Maintaining Your Computer To move files and settings from your old computer: If you want to transfer program settings to your new computer, install those programs on the new computer before running Windows Easy Transfer. Windows Easy Transfer copies only the software’s settings, not the software itself, to the new computer.
  • Page 75 Double-click the My Documents folder. The My Documents window opens and displays many of your saved personal data files. Copy your personal data files to removable media or to another computer on your network. Finding other files Use Windows Find or Search to locate other personal data files.
  • Page 76 CHAPTER 5: Maintaining Your Computer...

  • Page 77: Chapter6 Troubleshooting

    CHAPTER6 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Recovering your system • Telephone support...

  • Page 78: Safety Guidelines

    Make sure that your hard drive is not full. • If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. CHAPTER 6: Troubleshooting “Preventing static electricity discharge” on page...

  • Page 79: Troubleshooting

    Your computer may be experiencing some temporary memory problems. Shut down and restart your computer. • Some music CDs have copy protection software. You may not be able to play these CDs on your computer. www.gateway.com Help For more information about troubleshooting, click Start, then NTER...
  • Page 80 • Clean the disc. For more information, see optical discs” on page • Restart your computer, then enter the BIOS Setup utility by pressing and holding F2 while your computer restarts. Make sure that the IDE controllers are enabled. • Make sure that the drive is configured correctly by following the instructions in the drive documentation.

  • Page 81: Diskette Drive

    Make sure that the diskette you are using is IBM-compatible. • Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. www.gateway.com “Checking the hard drive for errors” 63. If errors are detected and corrected, try...

  • Page 82: Dvd Drives

    You see a “Disk is full” error message • Delete unnecessary files on the diskette. • Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. • Run Error Checking on the diskette. For more information, see on page You see a “Non-system disk”...

  • Page 83: File Management

    Right-click the file you want to restore, then click Restore. The file is restored to the place where it was originally deleted from. If the Recycle Bin was emptied before you try to restore a file, the file cannot be restored. www.gateway.com key, the file HIFT...

  • Page 84: Hard Drive

    Hard drive You see an “Insufficient disk space” error message • Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, “Deleting unnecessary files” on page then click Help and Support. Type file management in the Search Help box, then press E •...

  • Page 85: Internet

    ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties. www.gateway.com Help For more information about troubleshooting Internet NTER...

  • Page 86: Keyboard

    Connecting to a Web site takes too long Many factors can affect Internet performance: • The condition of the telephone lines in your residence or at your local telephone service • The condition of the Internet computers to which you connect and the number of users accessing those computers •...

  • Page 87: Memory Card Reader

    Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set correctly. www.gateway.com...
  • Page 88 To check the dialing properties: Click Control Panel window opens. Click Hardware and Sound, then click Phone and Modem Options. The Phone and Modem Options dialog box opens. If this is the first time you have accessed this category, the Location Information dialog box opens.
  • Page 89 You cannot connect to the Internet • The ISP may be having technical difficulties. Contact your ISP for technical support. • See if the modem works with a different communications program. The problem may be with just one program.

  • Page 90: Monitor

    Click the Modems tab, click your modem, then click Properties. The Modem Properties dialog box opens. Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics.

  • Page 91: Mouse

    Make sure that the mouse cable is plugged in correctly. • Shut down and restart your computer. • Remove all extension cables and switch boxes. • Try a mouse you know is working to make sure that the mouse port works. www.gateway.com NTER...

  • Page 92: Networks

    The mouse works erratically • If the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. • Clean the mouse by wiping the bottom with a clean, damp cloth.

  • Page 93: Printer

    To make sure that the printer is not set to work offline: Click Control Panel window opens. Click Hardware and Sound, then click the Printers category. The Printers window opens. www.gateway.com (Start), then click Control Panel. The (Start), then click Control Panel. The...

  • Page 94: Sound

    Right-click the printer you want to use. If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to clear the check mark. • Wait until files have been printed before sending additional files to the printer. •...

  • Page 95: Recovering Your System

    Problem-solving may also involve re-installing some or all of the computer’s software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions. Caution To prepare your computer for additional system recovery options, you should create a set of software and driver recovery discs as soon as possible.

  • Page 96: Recovering Pre-Installed Software And Drivers

    You can recover pre-installed software and drivers from a set of recovery discs (you must create the discs) or by using Gateway Recovery Center. Preparing for software and device driver recovery You can usually recover your pre-installed software and drivers from your hard drive.
  • Page 97 To create discs for recovering pre-installed software and drivers: Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Click Applications and drivers external media, then click Next. The What would you like to do? dialog box opens.
  • Page 98 Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. drive, and your Start menu does not contain Gateway Recovery Center as an option, you must recover your software and drivers using software and driver recovery discs you have created. For instructions, “Recovering pre-installed software and drivers using recovery discs”...
  • Page 99 To recover software that was pre-installed, click Programs, then click Application recovery. - OR - To recover device drivers that were pre-installed, click Hardware, then click Device driver recovery. Click the software or driver you want to recover, then...
  • Page 100 Insert a software and driver recovery disc into a CD or DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. The disc’s Gateway Recovery Center starts. To recover pre-installed software, click Application recovery, click the software you want to recover, then click Next.

  • Page 101: Using Microsoft System Restore

    Next. If the software or driver is not shown on the list, and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc. Using Microsoft System Restore Microsoft System Restore periodically takes “snapshots” of your system settings and saves them as restore points.
  • Page 102 To restore using Microsoft System Restore: Click Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens. CHAPTER 6: Troubleshooting (Start), Control Panel, System and...
  • Page 103 Click the restore point you want, click Next, then click Finish. A confirmation message box appears. Click Yes. Your system is restored using the restore point you specified. Manually creating a restore point To manually create a restore point:...

  • Page 104: Recovering Your System To Its Factory Condition

    To delete everything on your hard drive and re-install all factory software: If you can still run Windows: Click Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Click Recovery, then click Next. Your computer restarts. - OR - If you cannot run Windows: Turn on or restart your computer.

  • Page 105: Recovering Your System Using The Windows Dvd

    Press the arrow keys on your keyboard to select Repair Your Computer, then press E Gateway System Recovery starts, and the System Recovery Options dialog box opens. Select a language and keyboard layout, then click Next. Click the User name box to select a Windows user account, click in the Password box and type the user account’s password (if any), then click Next.

  • Page 106: Telephone Support

    If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.
  • Page 107 • Have your customer ID, serial number, and order number available, along with a detailed description of your problem, including the exact text of any error messages, and the steps you have taken. • Make sure that your computer is nearby at the time of your call.

  • Page 108: Telephone Numbers

    Telephone numbers Gateway offers a wide range of customer service, Customer Care, and information services. Automated troubleshooting system Service description Use an automated menu system and your telephone keypad to find answers to common problems. Telephone numbers You can access the following services through your telephone...

  • Page 109: Training

    For more how-to information about Windows, click Start, then click Help and Support. Type practice in the Search Help box, then press E Tutoring Answers by Gateway answers to all of your “How do I...” questions on Gateway computers. For more information, go to www.gateway.com/answers. Training...
  • Page 110 CHAPTER 6: Troubleshooting...

  • Page 111: Chapter 7: Legal Notices

    AppendixA • Important safety information • Regulatory compliance statements • Environmental information • Notices Legal Notices...

  • Page 112: Important Safety Information

    Always follow these instructions to help guard against personal injury and damage to your Gateway system. Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.

  • Page 113: Replacement Parts And Accessories

    Care during use Warning Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities. Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord.

  • Page 114: Regulatory Compliance

    Phone: 800-846-2000 Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. This device complies with Part 15 of the FCC Rules. Operation of this device is subject to the...
  • Page 115 IC-compliant modem) The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users’ satisfaction. www.gateway.com...

  • Page 116: External Television Antenna Grounding

    If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges.

  • Page 117: Lightning Protection

    Lightning protection For added protection of any Gateway product during a lightning storm or when it is left unattended or unused for long periods of time, unplug the product from the wall outlet and disconnect the antenna or cable system.

  • Page 118: Environmental Information

    Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

  • Page 119: Macrovision Statement

    Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation.
  • Page 120 Appendix A: Legal Notices...

  • Page 121: Index

    Index AC power connector accessories safety precautions activity indicators See indicators application buttons application key arrow keys audio audio in jack center speaker jack configuring jacks front speaker jack headphone jack line in jack line out jack microphone jack muting rear speaker jack side speaker jack subwoofer jack...
  • Page 122 connections audio in center speaker digital camera digital video camera Ethernet external audio external speakers Firewire front speaker headphone i.Link IEEE 1394 keyboard line in line out microphone modem mouse network parallel power power cord printer PS/2 keyboard PS/2 mouse rear speakers scanner serial...
  • Page 123 Firewire port folders opening fragmentation function keys Gateway contact information hard drive adding backing up files checking for errors checking for free space defragmenting deleting files and folders replacing scanning for errors troubleshooting www.gateway.com...
  • Page 124 function Internet mouse navigation numeric sleep Windows label Microsoft Certificate of Authenticity product LCD panel cleaning troubleshooting lights See indicators line in jack line out jack maintenance backing up files checking for drive errors checking hard drive space cleaning cleaning computer display cleaning computer screen cleaning mouse defragmenting...
  • Page 125 USB port programs closing unresponsive opening PS/2 port www.gateway.com keyboard mouse See memory rebooting computer recordable drive locating removing files and folders resetting computer restarting computer Resume mode right-clicking...
  • Page 126 Technical Support tips before contacting tutorial service telephone support training classroom Gateway Learning Libraries Learn With Gateway transferring files from old computer Index settings from old computer troubleshooting add-in cards automated system cards CD drive...
  • Page 127 USB port volume adjusting adjusting modem controls muting troubleshooting Windows key Windows Product Key Code Windows Update wired Ethernet troubleshooting working safely Zip drive www.gateway.com...
  • Page 128 Index...
  • Page 130 MAN PFL6 HW REF V R0 1/07...

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