2Wire Gateway 2701HG Installation Manual
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2Wire Gateway 2701HG Installation Manual

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  • Page 1: User Guide

    2Wire Gateway User Guide For 2701HG...
  • Page 2 Notice to Users ©2008 2Wire, Inc. All rights reserved. This manual in whole or in part, may not be reproduced, translated, or reduced to any machine- readable form without prior written approval. 2WIRE PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR SUCH OTHER INFORMATION, IN NO EVENT SHALL 2WIRE, INC.

  • Page 3: Table Of Contents

    Contents Introduction ........................1 Networking Technology Overview ...................1 System Tab .........................2 Viewing Your System Summary ..................2 Network at a Glance Panel ................3 System Area of the Network at a Glance Panel ..........3 Broadband Link Area of the Network at a Glance Panel .........4 Home Network Area of the Network at a Glance Panel ........4 Enabling Enhanced Services ................5 Web Remote Access ...................5...
  • Page 4 Contents VoIP Network Tab ......................32 Configuring the VoIP Phones ..................32 Firewall Tab ........................35 Firewall Features ......................35 Viewing Your Firewall Summary ..................36 Hosting an Application ....................37 Updating the Application Profile List ..............39 Adding an Application Profile ................39 Allowing all Applications (DMZplus) ................41 Viewing the Firewall Log ....................43 Configuring the Firewall (Advanced) ................45 Enabling Advanced Security ................45...
  • Page 5 Contents Local Network - Address Allocation Page ................78 Firewall - Settings Page ....................79 Hosting an Application ..................80 Creating an Application Profile ................80 Allowing all applications ..................82 Firewall - Detailed Information Page ................83 Pinholes ......................83 NAT Sessions ....................83 Firewall - Advanced Settings Page ..................84 Enabling Security Features ................85 Controlling Inbound and Outbound Traffic ............85 Disabling Attack Detection ................85...

  • Page 6: Introduction

    The 2Wire gateway allows you to create a network with your computers and peripheral devices. Following are just a few of the benefits derived from using the 2Wire gateway to network your home or office. High performance integrated modem. 2Wire’s technology improves DSL performance, especially for homes further away from the local exchange.

  • Page 7: System Tab

    System Tab This chapter describes the 2Wire gateway System features. Note: 2Wire recommends that you use Internet Explorer 5.5 (or higher) or Netscape 6 (or higher). Viewing Your System Summary The System Summary page provides general information and links to your system’s most commonly used features.

  • Page 8: Network At A Glance Panel

    System Area of the Network at a Glance Panel The System area of the Network at a Glance panel displays your 2Wire gateway model name, the version of gateway software that you are using, and the status of your gateway password.

  • Page 9: Broadband Link Area Of The Network At A Glance Panel

    View summary link. Broadband Link Launching the 2Wire Bandwidth Meter The Bandwidth Meter measures the maximum data throughput obtained from 2Wire’s Web site to your system. Because it tests the speed over the Internet, your results may vary, depending on Internet conditions.

  • Page 10: Enabling Enhanced Services

    Web browser. Web Remote Access authenticates and encrypts access between the Web browser and the 2Wire gateway, enabling you to securely access and download important files or manage other enhanced services such as Parental Controls or Firewall Monitor.

  • Page 11: Setting A System Password

    To set your system password: • Open a Web browser and access the gateway user interface by entering http://gateway.2wire.net. • Click the tab. System •...

  • Page 12: Resetting The System Password

    System Tab To disable password protection, deselect the checkbox and click Enable SAVE To safeguard your network against unauthorized users, it is also a good practice to periodically change your password. Resetting the System Password If you forget your password and still cannot remember it after seeing your hint, click the I still can’t remember the password link.

  • Page 13: Changing Your Time Zone Settings

    System Tab Changing Your Time Zone Settings The 2Wire gateway sets the time automatically using time servers on the Internet. It retrieves date/time information in Greenwich Mean Time (GMT). Your local time is set using the Time Zone setting you configured when you set up your system.

  • Page 14: Viewing System Details

    The System Details page provides information about your gateway, any enhanced services you may have, and provides a link that you can use to restart your system. To view the System Details page: • Open a Web browser and access the gateway user interface by entering http://gateway.2wire.net. • Click the tab.

  • Page 15: Broadband Link Tab

    Broadband Link Tab This chapter describes the 2Wire gateway Broadband Link features, and provides detailed instructions on how to customize your broadband settings. Viewing Your Broadband Link Summary The Broadband Link Summary page provides general information about the current status of your broadband link connection and your system configuration.

  • Page 16: Connection Speed

    Broadband Link Tab Connection Speed Connection Speed shows the incoming and outgoing data rates of your DSL connection, measured in kilobits per second (Kbps). Incoming is the speed of data flowing from the Internet to your network; Outgoing is the speed of data flowing from your network to the Internet. Connection Information Connection Information shows the following basic system configuration information: •...

  • Page 17: Connection Details

    Broadband Link Tab Connection Details The View connection details link accesses the Broadband Link Details page, which displays technical information about your broadband connection. Technical support representatives use this information to help troubleshoot problems with your broadband connection. Figure 8. View Broadband Link Details Page The following table shows the information that may be displayed on the Broadband Link Details page.
  • Page 18 Broadband Link Tab Item Description Downstream Rate The speed at which data comes over your broadband connection from the Internet to your network, measured in kilobits per second (kbps). Upstream Rate The speed at which data goes over your broadband connection from your network to the Internet, measured in kilobits per second (kbps).
  • Page 19 Default Gateway Part of the Internet address settings. The default gateway is a device your 2Wire gateway communicates with directly to give you access to the Internet. If you receive your Internet address settings automatically, the subnet mask has been set for you.

  • Page 20: Monitor Internet Connection

    Configuration Server Post The gateway periodically checks the connection between itself and the 2Wire Component Management System. This field informs you that the check has been performed and whether or not it was successful.

  • Page 21: Test Connection Speed

    Web site could be affected by many different factors. If you experience slow performance on a particular Web site, you can use the 2Wire Bandwidth Meter to verify whether this is isolated to that particular Web site, or if it is a more general occurrence.

  • Page 22: Viewing Statistics

    Broadband Link Tab Viewing Statistics The View Broadband Link Statistics page shows statistics associated with the 2Wire gateway broadband link, including cumulative DSL statistics. To access the Broadband Link Statistics page: • Open a Web browser and access the gateway user interface by entering http://gateway.2Wire.net.
  • Page 23 The Data Errors panel displays the following information. Data Error Description ATM Cell Header Errors The number of ATM cell header CRC errors since the 2Wire gateway was last restarted, and the elapsed time since the last cell header error. ATM Loss of Cell Delineation...

  • Page 24: Using Advanced Settings

    ONLY if you are very familiar with DSL and networking technology. To access the Broadband Link Advanced Settings page: • Open a Web browser and access the gateway user interface by entering http://gateway.2Wire.net. • Click the tab. Broadband Link...

  • Page 25: Modifying Dsl And Atm Settings

    Broadband Link Tab • Click the Advanced Settings link under the tab to open the Broadband Link Advanced Settings page. Figure 11. Broadband Link Advanced Settings Page Modifying DSL and ATM Settings By default, the gateway automatically detects which DSL line to use. The DSL and ATM panel allows you to select a DSL line and manually configure your ATM settings.

  • Page 26: Modifying Broadband Connection Settings

    Broadband Link Tab In the ATM/PVC Search field, click the radio button. Enabled Disabled Click SAVE Modifying Broadband Connection Settings The Broadband Connection panel allows you to modify your broadband connection. From the Connection Type drop-down menu, select the connection type: PPPoE, PPPoA, Direct IP (DHCP or Static), or Routed IPoA.

  • Page 27: Modifying The Broadband Dns

    Broadband Link Tab In the Subnet Mask field, enter the subnet mask you want the gateway to use. In the Default Gateway field, enter the default gateway address you want the gateway to use. Click SAVE Modifying the Broadband DNS By default, the gateway automatically obtains the DNS server addresses via DHCP .

  • Page 28: Home Network Tab

    — either a personal computer used by a household member, or a computer that is dedicated to a specific use (such as a Web server that hosts online games). The status of each device is shown in the Local Devices list in your 2Wire gateway user interface.
  • Page 29 Home Network Tab Each device on your home network is represented with a computer icon. If the “show inactive devices” option is enabled, and the device becomes inactive because it is powered off or removed from your network, this icon will display as Inactive. Note: For additional information, refer to “Showing a Device as Inactive”...

  • Page 30: Understanding The Status At A Glance Panel

    Your 2Wire gateway has an integrated wireless access point, which enables you to connect your wireless- enabled computers to your home network. By default, the 2Wire gateway ships with WEP enabled and a preconfigured network name. The default WEP key is located on the bottom of the gateway, next to the serial number.
  • Page 31 Home Network Tab • Click the Wireless Settings link to open the Configure the Wireless Network page. Figure 13. Configure the Wireless Network Page...

  • Page 32: Customizing Security Settings

    You should always enable encryption for wireless communication. When encryption is enabled, you must define an encryption key for the 2Wire gateway’s wireless access point and configure that same key on each wireless client that will use your 2Wire gateway wireless network.

  • Page 33: Configuring Additional Settings

    Setting up a Private Network By default, the 2Wire gateway uses the 192.168.1.0/255.255.0.0 IP address range. You can select from two additional IP address ranges, or configure the network settings manually. You should manually configure these settings ONLY if you thoroughly understand IP internetworking, because an incorrect configuration can...
  • Page 34 Home Network Tab To set up a private network: • Open a Web browser and access the 2Wire gateway user interface by entering http://gateway.2Wire.net. • Click the tab. Home Network • Click the Advanced Settings link under the tab to open the Edit Advanced Home Network Settings page.

  • Page 35: Setting Up A Public Network

    IP addresses. If you are using the 2Wire Network Support Tool, you can renew the DHCP lease by selecting “Refresh Network Connection” in the Network Support Tool menu.

  • Page 36: Setting Up A Bridge Network

    IP pool is). Click SAVE Showing a Device as Inactive To show a device as Inactive: Open a Web browser and access the 2Wire gateway user interface. Click the tab. Home Network Click the Advanced Settings link under the tab.

  • Page 37: Voip Network Tab

    VoIP Network Tab This chapter describes the 2Wire gateway VoIP Network features, and provides detailed instructions on setting up a VoIP network. Configuring the VoIP Phones To configure VoIP via the gateway user interface, follow these steps. 2wire.gateway.net Access the gateway user interface by opening a web browser and entering http:// Click the Voice Network tab.
  • Page 38 VoIP Network Tab The account is based on username or phone number. To change this setting, from the pull-down menu select Username or Phone Number. To ensure that the settings cannot be changed, in the Password field enter a password. From the Ring Tone pull-down menu, select the tone you wish to associate with the phone.
  • Page 39 VoIP Network Tab In the Phone Name field, select a name to associate with the phone. If you have more than one digital voice line, in the Assign Number field select which phone line you wish to associate with this phone. Click SUBMIT Setup is complete.

  • Page 40: Firewall Tab

    Network Address Translation (NAT). Translates a local network’s IP address to an external address maintained by the 2Wire gateway, effectively “hiding” the existence of a home network to the Internet. The 2Wire gateway then uses this external address to communicate with the Internet on behalf of devices connected to the local network.

  • Page 41: Viewing Your Firewall Summary

    The Firewall Summary page provides summary information and links to the most commonly used security- related features of your system. To access the Firewall Summary page: • Open a Web browser and access the gateway user interface by entering http://gateway.2Wire.net. • Click the tab to open the View Firewall Summary page. Firewall Figure 15.

  • Page 42: Hosting An Application

    Firewall page. Hosting an Application When you host an application on your network for Internet users to access, you must configure the 2Wire gateway firewall to pass through specific application data to a selected computer. To host an application: •...
  • Page 43 Firewall Tab • Click the Firewall Settings link under the tab to open the Edit Firewall Settings page. Figure 17. Edit Firewall Settings Page From the pull-down menu, select the computer that you wish to host the application. Select a computer Click the radio button.

  • Page 44: Updating The Application Profile List

    To create a new application profile: • Open a Web browser and access the gateway user interface by entering http://gateway.2Wire.net. • Click the tab. Firewall •...
  • Page 45 Repeat these steps for each port or range of ports required for the application profile. To edit or delete an application profile: • Open a Web browser and access the 2Wire gateway user interface by entering http://gateway.2Wire.net. • Click the tab.

  • Page 46: Allowing All Applications (Dmzplus)

    Firewall Tab • In the Applications panel, click the link. The Select a Hosted Edit or delete user-defined application Application page opens. Figure 19. Select a Hosted Application Page In the User-Defined Application Profiles panel, highlight the application you wish to edit or delete. To edit the application profile, click .
  • Page 47 Firewall Tab Note: DMZplus can only be configured for one computer on your home network at a time. To configure DMZplus: • Open a Web browser and access the 2Wire gateway user interface by entering http://gateway.2Wire.net. • Click the tab.

  • Page 48: Viewing The Firewall Log

    Restart the computer. Viewing the Firewall Log The 2Wire gateway keeps a log of all firewall-related events that occur. Each log entry contains the date and time the event occurred, the severity level of the event, and details about the event.
  • Page 49 Firewall Tab • Click the Firewall Log link under the tab to open the View Firewall Log page. Figure 21. View Firewall Log Page The following table provides additional information about the log entries. Severity • Info. Informational only—the event does not imply a threat to network security.

  • Page 50: Configuring The Firewall (Advanced)

    These features should be used only if you are thoroughly familiar with firewalls and networking. Enabling Advanced Security Your 2Wire gateway firewall already provides a high level of security. You can configure the firewall to provide advanced security features, including stealth mode, strict UDP , or block pings.

  • Page 51: Stealth Mode

    When in stealth mode, the 2Wire gateway firewall does not return any information in response to network queries; that is, it will appear to the hacker who is trying to access your network that your network does not exist.

  • Page 52: Block Ping

    IP address (for example, 105.246.172.72) from the domain name (for example, www.mynetwork.com). If you enable Block Ping, your network will block all ping requests. To block ping: • Open a Web browser and access the 2Wire gateway user interface by entering http://gateway.2Wire.net. • Click the tab.

  • Page 53: Strict Udp Session Control

    Strict UDP instructs the 2Wire gateway to be more restrictive about what packets are allowed to transmit over an established connection from a local network computer to the Internet. In addition to relying on information about the destination (3-tuple), the 2Wire gateway will also use information about the source of the connection (5-tuple).

  • Page 54: Allowing Inbound And Outbound Traffic

    If you configure the firewall to block an Inbound protocol, you may disable support for hosted applications that require that type of protocol. To block an Inbound or Outbound protocol: • Open a Web browser and access the 2Wire gateway user interface by entering http://gateway.2Wire.net. • Click the tab.
  • Page 55 Not a start session packet — drop packet. ICMP destination unreachable — terminate session. To disable attack detection for a specific port: • Open a Web browser and access the 2Wire gateway user interface by entering http://gateway.2Wire.net. • Click the tab.
  • Page 56 Firewall Tab • Click the Advanced Settings link under the tab to open the Edit Advanced Firewall Settings page. Figure 23. Edit Advanced Firewall Settings Page In the Attack Detection panel, deselect the appropriate checkbox. Click SAVE...

  • Page 57: Management And Diagnostic Console

    This chapter describes the 2Wire gateway Management and Diagnostic Console (MDC). The Management and Diagnostic Console provides information about the status of the 2Wire gateway, its broadband network connections, attached home networking devices, system and security information, and a running log of any error conditions.
  • Page 58 DNS Resolve Traffic Shaping Link Manager Detailed Log Note: The link groups that display are dependent on the 2Wire gateway model. For example, DSL Diagnostics will display only if a user has a gateway that connects to the Internet via DSL.

  • Page 59: System Summary Page

    Troubleshooting pages allow you to view detailed logs that maintain a record of all significant 2Wire gateway events, and to perform diagnostic tests. For example, if you are experiencing connection problems you can use the Ping tool on the WAN Tests page to ensure that the 2Wire gateway can “ping” a designated IP address.

  • Page 60: Remote Management Feature

    Advanced - Configure Services • Advanced - Static Routes • Advanced - DNS Resolve • Advanced - Traffic Shaping The following section shows Management and Diagnostic Console pages and describes how to use the information provided to troubleshoot the 2Wire gateway.

  • Page 61: System Summary Page

    Management and Diagnostic Console System Summary Page The System Summary page shows general information about the 2Wire gateway, its configuration, and components. Figure 24. MDC System Summary Page Depending on the service provider and the components installed, the System Summary page includes the...
  • Page 62 Configuration Key Code The key code associated with the current provisioning settings. The value is Unprovisioned if the 2Wire gateway has not yet been provisioned. System Time The day, month, year, and time; or “Retrieving date and time settings from Internet” if not set.

  • Page 63: Broadband Link - Summary Page

    Management and Diagnostic Console Broadband Link - Summary Page The Broadband Link - Summary page allows you to view 2Wire gateway broadband connectivity-related settings, and reset the Broadband Link and ISP Connection. Figure 25. MDC Broadband Link Summary Page The Broadband Link – Summary page includes the following information:...
  • Page 64 PPPoE. IP Address Range The broadband address of the 2Wire gateway. Subnet Mask The subnet mask to be used by the 2Wire gateway on the broadband link. Gateway The IP address of the default gateway (default router) that...
  • Page 65 Management and Diagnostic Console Item Description Primary DNS The IP address of the primary DNS server that the 2Wire gateway is to use for DNS name resolution on the broadband link. Secondary DNS The IP address of the secondary DNS server that the 2Wire gateway is to use for DNS name resolution on the broadband link.

  • Page 66: Broadband Link - Statistics Page

    Management and Diagnostic Console Broadband Link - Statistics Page The Broadband Link - Statistics page shows statistics associated with the 2Wire gateway broadband link. Note: To update the information displayed on this page, click the browser’s Refresh button. Figure 26. MDC Broadband Link Statistics Page The Broadband Link –...
  • Page 67 Management and Diagnostic Console Item Description Current Connection Current Noise Margin. The current downstream and upstream noise margin in dB. Current Attenuation. The current downstream and upstream DSL attenuation in dB. Current Output Power. The current downstream and upstream DSL transmit and receive power in dB. Transmit The cumulative number of cells transmitted, and the number and percentage transmitted in error.

  • Page 68: Broadband Link - Detailed Dsl Statistics Page

    Broadband Link - Detailed DSL Statistics Page Note: This link is present only if the 2Wire gateway connects to the Internet via ADSL. The Broadband Link – Detailed DSL Statistics page shows a set of cumulative DSL statistics associated with the 2Wire gateway.
  • Page 69 2Wire gateway was last restarted, and the elapsed time since the last line search initialization. Loss of Signal Failures The number of DSL loss of signal failures since the 2Wire gateway was last restarted, and the elapsed time since the last loss of signal failure.
  • Page 70 Management and Diagnostic Console Item Description Cumulative Sec.w/Severe The number of severely errored seconds since the 2Wire Errors gateway was last restarted, and the elapsed time since the last severely errored second. Corrected Blocks The number of corrected DSL superframes that had data errors detected during reception.

  • Page 71: Broadband Link - Configuration Page

    Management and Diagnostic Console Broadband Link - Configuration Page The Broadband Link – Configuration page allows you to modify specific broadband connection settings. Figure 28. MDC Broadband Link Configuration Page Note: Modifying the settings on this page can impact the ability of computers on the local network to access the broadband connection.

  • Page 72: Modifying Dsl And Atm Settings

    (always-on). If the value is between 1 to 10080 minutes, the PPP session will timeout if the 2Wire gateway does not detect outbound traffic destined for the Internet in the specified time. When the 2Wire gateway detects outbound traffic, the session is reestablished.

  • Page 73: Modifying Hardware Address

    Manually configure your DNS information In the Primary Server field, enter the IP address of the primary DNS server that the 2Wire gateway is to use for DNS name resolution. In the Secondary Server field, enter the IP address of the secondary DNS server that the 2Wire gateway is to use for DNS name resolution.

  • Page 74: Local Network - Status Page

    The Local Network – Status page includes the following information: Item Description Gateway The IP address allocated to the 2Wire gateway. IP Network The IP address used by the network. Subnet Mask The subnet mask allocated to the 2Wire gateway.
  • Page 75 Management and Diagnostic Console Item Description DHCP Timeout The time, in minutes, before the DHCP lease must be renewed. Devices Ethernet The number of Active and Inactive Ethernet devices on the network. Wireless (802.11) The number of Active and Inactive wireless devices on the network.

  • Page 76: Local Network - Statistics Page

    Management and Diagnostic Console Local Network - Statistics Page The Local Network – Statistics page shows information about the interfaces on the local network. Figure 30. MDC Local Network Statistics Page The Local Network – Statistics page includes the following information: Item Description Ethernet...
  • Page 77 Ethernet home network interface, the number of payload bytes received, and the number and percentage of received packets in error. Wireless (this field is present only on wireless 2Wire gateway models) Transmit The cumulative number of frames transmitted over the...

  • Page 78: Local Network - Device List Page

    Management and Diagnostic Console Local Network - Device List Page The Local Network - Device List page displays information about each device in the local network. Figure 31. MDC Local Network Device List Page The following information is displayed. Item Description Identity The name of the device.

  • Page 79: Local Network - Wireless Settings Page

    • Network Name. The name assigned to your wireless network. The default is 2WIREXXX, where XXX represents the last three digits of your 2Wire gateway serial number (for example, 2WIRE954). • Channel. The radio frequency band the access point uses for your wireless network (the default is 6).

  • Page 80: Customizing Security Settings

    You should always enable encryption for wireless communication. When encryption is enabled, you must define an encryption key for the 2Wire gateway’s wireless access point and configure that same key on each wireless client that will use your 2Wire gateway wireless network.

  • Page 81: Local Network - Configuration Page

    Management and Diagnostic Console Local Network - Configuration Page Note: To access this page, your organization must have the Remote Management feature enabled. If the feature is not enabled, an error message will display when you click the link to access this page.

  • Page 82: Public Network Settings

    Router error page displays in the gateway user interface if the gateway detects the presence of a third-party router. If a third-party router is connected to the 2Wire gateway, the network can become unstable because both devices are trying to manage private IPs via NAT.

  • Page 83: Local Network - Address Allocation Page

    Management and Diagnostic Console Local Network - Address Allocation Page Note: To access this page, your organization must have the Remote Management feature enabled. If the feature is not enabled, an error message will display when you click the link to access this page.

  • Page 84: Firewall - Settings Page

    Management and Diagnostic Console Firewall - Settings Page Note: To access this page, your organization must have the Remote Management feature enabled. If the feature is not enabled, an error message will display when you click the link to access this page. The Firewall - Settings page allows you to configure the firewall to pass through specific application data to a selected computer.

  • Page 85: Hosting An Application

    Management and Diagnostic Console Hosting an Application To host an application on the gateway’s network for Internet users to access (such as a Web server), the firewall must be configured to allow users on the Internet to access it. To host an application: From , select a computer from the pull-down menu.
  • Page 86 Management and Diagnostic Console To create an application profile: Click the Add a new user-defined application link. The Edit Application page opens. Figure 36. MDC Firewall Edit Application Page In the Application Name field, enter a name for the application profile. In the Protocol field, click the radio button.

  • Page 87: Allowing All Applications

    Management and Diagnostic Console From the Application Type pull-down menu, select the application type: None (Default), File Transfer Protocol (FTP), Microsoft Games, H.323-based Internet telephony, IRC (Internet relay chat) server, or PPTP virtual private network server. Click the button. Add Definition Repeat the previous step for each port or range of ports required for the application profile.

  • Page 88: Firewall - Detailed Information Page

    Management and Diagnostic Console Firewall - Detailed Information Page Note: To access this page, your organization must have the Remote Management feature enabled. If the feature is not enabled, an error message will display when you click the link to access this page.

  • Page 89: Firewall - Advanced Settings Page

    Management and Diagnostic Console Firewall - Advanced Settings Page Note: To access this page, your organization must have the Remote Management feature enabled. If the feature is not enabled, an error message will display when you click the link to access this page.

  • Page 90: Enabling Security Features

    Disabling Attack Detection By default, the 2Wire gateway firewall rules block the attack types listed in the Attack Detection pane. Some hosted applications require that the user open specific ports (for example, TCP or UDP) to allow outside users to access their network.

  • Page 91: Voice - Configure Server Page

    Management and Diagnostic Console Voice - Configure Server Page Note: This link is present only if the 2Wire gateway is VoIP-enabled. The Voice - Configure Server page allows you to set up your VoIP server, and is used primarily for test purposes.
  • Page 92 Management and Diagnostic Console The Edit VoIP Settings panel displays the current SIP settings, and allows you to edit the settings. The following table describes the fields. Server IP Address Corresponds to the SIP proxy address. Port Corresponds to the SIP proxy destination port. Number of Lines Displays the number of lines allowed on the gateway.

  • Page 93: Troubleshooting - Dsl Diagnostics Page

    Management and Diagnostic Console Troubleshooting - DSL Diagnostics Page The Troubleshooting - DSL Diagnostics page displays data associated with the 2Wire gateway’s DSL link. Figure 40. MDC Troubleshooting DSL Diagnostics Page Analyzing General Information The General Information pane shows diagnostic information for the current DSL connection (or connection attempt).
  • Page 94 Management and Diagnostic Console Item Description Value Comment Downstream The measurement (in kbps) of Varies by service Atten. at 300kHz the decrease in downstream provider. signal strength. Uncancelled Echo Measure (in dB) of the Appropriate values Suspicious - check uncancelled echo relative to usually range phone filters and alarm the background noise on the...

  • Page 95: Reviewing Training History

    Management and Diagnostic Console Item Description Value Comment Impulse noise Measurement of how much protection impulse noise can be mitigated. Dependent on the current line configuration. Delay of latency Measurement of how much path delay is introduced. Dependent on the current line configuration.
  • Page 96 Management and Diagnostic Console Item Description Upstream Rate The new user data rate (in kbps) for the connection. Maximum rate achievable at the time of the initial connection based on the line quality (specifically, the uncapped rate). Noise margin (in dB) at the start of the connection. Attn Measured attenuation (in dB) of the line.

  • Page 97: Reviewing Bitloading

    Management and Diagnostic Console Reviewing Bitloading The Bitloading pane shows the bits loaded per tone for the upstream (tones 6 to 31) and downstream (tones 32 to 255) spectrum. A single hex-digit for each tone shows the numeric values (0 to F) in addition to the bar-graph depiction.

  • Page 98: Troubleshooting - Event Log Page

    Management and Diagnostic Console Troubleshooting - Event Log Page The Troubleshooting – Event Log page displays all security related events for the broadband and local network. Log information is stored in an 8 KB buffer. When the buffer is full, the oldest items are purged from the log.
  • Page 99 Warning indicates an unexpected condition that does not affect the 2Wire gateway’s ability to operate (for example, a network problem or the 2Wire gateway is not configured properly). For events that involve the transfer of packets, the following additional information is displayed.

  • Page 100: Troubleshooting - Network Tests Page

    Figure 42. MDC Troubleshooting Network Tests Page The Ping test allows you to ensure that the 2Wire gateway can send data packets to (ping) a remote host. The Traceroute test traces the number of times a data packet sent from the 2Wire gateway is routed before...
  • Page 101 To perform a ping or traceroute test: From the drop-down menu, select Ping or Traceroute. In the Host field, enter the URL of the host location to which you wish the 2Wire gateway to send the ping or traceroute. In the Test field, enter the number of times you want the ping to occur (the maximum is 25) or the number of hops you want traceroute to trace.

  • Page 102: Troubleshooting - Upgrade History Page

    The Upgrade History page shows the following information. Item Description Model number The 2Wire gateway model number. Hardware version The current 2Wire gateway hardware version. Software version The current 2Wire gateway software version. Upgrade Log The initial software version, and a record of the last 10 upgrades.

  • Page 103: Troubleshooting - Resets Page

    If the feature is not enabled, an error message will display when you click the link to access this page. The Troubleshooting – Resets page allows you to reset various components associated with the 2Wire gateway network. Figure 44. MDC Troubleshooting Resets Page button in the Local Network field clears all devices from the Local Network list.
  • Page 104 Management and Diagnostic Console button in the Broadband Link field allows you to reset the 2Wire gateway broadband link. For Reset 2Wire gateway models with a DSL connection, this means the DSL connection is reset. button in the Gateway field allows you to restart the 2Wire gateway. During 2Wire gateway restart,...

  • Page 105: Advanced - Syslog Settings Page

    Advanced - Syslog Settings Page The Advanced - Syslog Settings page allows users to maintain a history of security events greater than the capacity of the 2Wire gateway by enabling a syslog server. Note: Use of this feature requires a UNIX or Linux computer running a syslog daemon.

  • Page 106: Advanced - Provisioning Info Page

    Management and Diagnostic Console Advanced - Provisioning Info Page The Advanced – Provisioning Info page displays the parameters with which the 2Wire gateway was provisioned. Figure 46. MDC Advanced Provisioning Information Page...
  • Page 107 Management and Diagnostic Console The gateway provisioning parameters are dynamic, and vary depending on the software version that the gateway is running. • Module Configuration. Configuration parameters for modules listed in the Advanced Link Manager States page. The parameters are set by broadband provisioning. •...

  • Page 108: Advanced - Configure Time Services Page

    Figure 47. MDC Advanced Configure Time Services Page During the 2Wire gateway setup process, you specify the time zone in which you are located so that the time and date are automatically displayed in the 2Wire gateway user interface. These time settings are displayed in the Current Time Settings panel, which shows the current date, time, time zone, and whether the time was automatically or manually configured.
  • Page 109 Management and Diagnostic Console To manually set the time and date: Check the checkbox. Enable In the Time field, enter the time in 24-hour HH:MM:SS format (for example, 10:02:11). In the Date field, enter the date in YYYY/MM/DD format (for example, 2006/10/09). From the Time Zone pull-down menu, select the time zone.

  • Page 110: Advanced - Configure Services Page

    If the feature is not enabled, an error message will display when you click the link to access this page. The Advanced – Configure Services page allows you to enable the 2Wire gateway to operate in bridged mode, change the timeout settings for NAT, enable notification messages, enable the SIP ALG, and change the upstream maximum transmission rate.
  • Page 111 IMPORTANT: Bridged mode is intended for testing purposes only, as in WT-062 (ADSL), BER (Bit Rate Error), or industry standard performance tests. When routed mode is disabled, the 2Wire gateway can no longer be managed via CMS, and any DSL connection will require an external PPP connection (via software of third-party hardware).
  • Page 112 255.255.0.0. In the Default gateway and Preferred DNS server fields, enter 172.16.0.1. e. Click If required, reboot the system for the changes to take effect. Attach the computer to the Local Network port of the 2Wire gateway. In the Web browser address bar, enter 172.16.0.1/management. Click Configure Services.

  • Page 113: Changing Timeout Parameters

    The MTU (Maximum Transmission Unit) is the largest size packet or frame, specified in octets (eight-byte bits), that can be sent from a computer to the network. The 2Wire gateway’s MTU varies, depending on the connection type used (for example, PPP or direct IP).

  • Page 114: Advanced - Static Routes

    Management and Diagnostic Console Advanced - Static Routes Note: To access this page, your organization must have the Remote Management feature enabled. If the feature is not enabled, an error message will display when you click the link to access this page. The Advanced - Static Routes page allows you to manually configure static routes that specify the transmission path data must follow between devices on the gateway network.
  • Page 115 Management and Diagnostic Console The Route List shows a list of static routes defined by the user. For each user-defined static route, the following information is displayed: • Subnet IP • Subnet Mask • Gateway • Interface...

  • Page 116: Advanced - Dns Resolve Page

    Management and Diagnostic Console Advanced - DNS Resolve Page Note: To access this page, your organization must have the Remote Management feature enabled. If the feature is not enabled, an error message will display when you click the link to access this page.

  • Page 117: Advanced - Traffic Shaping Page

    If the feature is not enabled, an error message will display when you click the link to access this page. The Advanced - Traffic Shaping page allows users to change the 2Wire gateway’s maximum upstream connection rate. Figure 51. MDC Advanced Traffic Shaping Page Warning: Modifying the gateway’s configuration settings may impede or interrupt the user’s...

  • Page 118: Advanced - Link Manager States Page

    Management and Diagnostic Console Advanced - Link Manager States Page The Advanced – Link Manager States page is a tree representation of the 2Wire gateway interface stack, and shows the internal state of the 2Wire gateway. Figure 52. MDC Advanced Link Manager States Page The Link Manager States page is used to gather dynamic information on internal networking modules, and is based on the runtime configuration of the 2Wire gateway.
  • Page 119 Management and Diagnostic Console To view information about each node, click the node link. Information displays below the Link Manager States tree, and includes the following: Node Information Description Link status Up. The link is functioning properly. Climbing. The link is attempting to establish a connection. Down.
  • Page 120 Primary broadband PPPoA configuration module. rtatm0 Primary broadband routed ATM configuration module. The nodes that display are dependent on the 2Wire gateway. For example, 2Wire gateways that are not connected to the Internet via ADSL will not display ADSL information.

  • Page 121: Advanced - Detailed Log Page

    Management and Diagnostic Console Advanced - Detailed Log Page The Advanced – Detailed Log page is a debug log facility modeled after syslog, and provides advanced diagnostic capabilities. Figure 53. MDC Advanced Detailed Log Page Note: The Detailed Log retains a persistent (across upgrades and system restarts) record of gateway events.
  • Page 122 Management and Diagnostic Console From the pull-down menus, you can select the level of filtering you want to view (for example, DBG or Filter higher) and the specific gateway component that was affected. Each log displays the following information: • Status level: DBG (debug), INF (informational), NTC (notice), WRN (warning), ERR (error), FTL (fatal), ALR (alarm), or EMR (emergency).
  • Page 123 Management and Diagnostic Console Filter Description dhcpd DHCP server DSL modem and DSL control module dslice DSL hardware Ethernet device ethatm Ethernet to ATM bridge (1483) Firewall gpio GPIO (general purpose input/output) device hostapd Wireless access point daemon hpna HPNA interface httpd HTTP daemon initd...
  • Page 124 Management and Diagnostic Console Filter Description netdev Network device core nodesd Network device status daemon pdump Packet dump (used for debugging) Package management Public Key Infrastructure subsystem Point-to-Point Protocol daemon reset Reset switch driver rpcd RPCD daemon logs for CMS interaction rtatm Routed ATM driver Voice SLIC drivers...

  • Page 125: Glossary

    Internet traffic, such as Web (HTTP) servers, FTP servers, SMTP (e-mail) servers and DNS servers. DNS (Domain Name System). The DNS is the way that Internet domain names (such as www.2wire.com) are located and translated into IP addresses.
  • Page 126 Glossary IP Address. A numeric identifier for your computer. Just as the post office delivers mail to your home address, servers know to deliver data to your computer based on your IP address. IP addresses can be dynamic, meaning that your computer “borrows” the IP address for the necessary timeframe, or they can be fixed, meaning that the number is permanently assigned to your computer.
  • Page 127 Glossary PPPoA (Point-to-Point Protocol over ATM). A specification for connecting multiple computer users on an Ethernet LAN to a remote site through common customer premises equipment (such as a modem). PPPoA combines the Point-to-Point Protocol (PPP), commonly used in dialup connections, with the ATM (Asynchronous Transfer Mode) protocol, which supports multiple users in a LAN.
  • Page 128 Wireless. Transmission of data over radio waves rather than wiring. Wireless channel. The 2Wire gateway supports up to 13 wireless channels (based on country restrictions). For example, the United States and Canada support channels 1 to 11; Europe and Australia support channels 1 to 13.
  • Page 129 Glossary Channel Range Channel 3 2409.5 MHz - 2434.5 MHz Channel 4 2414.5 MHz - 2439.5 MHz Channel 5 2419.5 MHz - 2444.5 MHz Channel 6 2424.5 MHz - 2449.5 MHz Channel 7 2429.5 MHz - 2454.5 MHz Channel 8 2434.5 MHz - 2459.5 MHz Channel 9 2439.5 MHz - 2464.5 MHz...

  • Page 130: Compliance Information

    Compliance Information The 2Wire 2701HG product family has been tested, and is compliant to the following standards: Location Safety EMC (Emissions / Telecommunications Immunity United States UL 60950 FCC Part 15B, 15C TIA 968A Canada CSA-C22.2 ICES-003 (EN55022), IC CS-03...

  • Page 131: Regulatory Information

    Declaration of Conformity Trade Name: 2Wire Responsible Party: 2Wire, Inc. Address: 1704 Automation Parkway San Jose, CA This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 132 Regulatory Information Repair of this equipment should be made only by the 2Wire Service Center or a 2Wire authorized agent.

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