Appendix1 Troubleshooting - Fujitsu fi-5015C Getting Started

Appendix1
■ Troubleshooting checklist
Symptom
Scanner does not turn on.
Scanning does not start.
Vertical lines appear in the
generated image of the
scanned image.
The generated image shifts
or is distorted.
Quality of generated image
is unsatisfactory.
Multi feed frequently
occurs. (*)
TROUBLESHOOTING
Check this item
Is the main switch turned on?
Have you pushed the power button?
Are the AC cable and AC adapter prop-
erly connected to the scanner?
Is Windows normally started up?
Are the documents loaded correctly on
the ADF paper chute?
Is the ADF closed completely?
Is the USB cable properly connected?
Does the Function Number Display indi-
cates an alarm or an error?
Does the alarm state remain displayed
even after the scanner has been turned
off and back on again?
Is the glass dirty?
Are the documents loaded correctly?
Are the glass or sheet guides (a white
location) clean?
Do the documents satisfy the "Docu-
ment Quality" in the section 2.2.1 of the
fi-5015C Operator's Guide?
Are the documents set properly in the
ADF paper chute?
Is the document stack thicker than 4mm?
Is the Pad ASSY dirty?
Is the Pad ASSY worn out?
fi-5015C Image Scanner Getting Started
Remedy
Turn the main switch on.
Push the power button.
Correctly connect the AC cable and the AC
adapter.
Disconnect the AC cable and the AC adapter from
the scanner, then connect them again.
If this does not restore the power supply, contact
the store where you purchased the scanner or an
authorized FUJITSU scanner service provider.
Push the power button again after completely
starting up Windows.
Load the document correctly on ADF paper chute.
Close the ADF completely.
Correctly connect the cable. (When a USB hub is
used, check the hub's power supply.)
When the Function Number Display indicates an
alarm or an error, refer to the "Chapter 4. TROU-
BLESHOOTING" in the fi-5015C Operator's
Guide for removing the alarm or the error.
Turn off and on the power button.
If this does not eliminate the alarm state, contact
the store where you purchased the scanner or an
authorized FUJITSU scanner service provider.
Clean the glass following the instructions in the
Operator's Guide "3 Maintenance".
Load the documents correctly.
Clean dirty locations.
Scan the document by Flatbed.
Fan the documents before scanning. Correctly
align the document stack and load them on the
ADF paper chute. Refer to Section 2.2.2 of the fi-
5015C Operator's Guide.
Reduce the number of sheets in the document
stack to 4 mm thickness or less.
Clean the Pad ASSY. Refer to the Operator's
Guide "3.2.3 Cleaning the ADF".
Replace the Pad ASSY. Refer to the Operator's
Guide "3.3.3 Replacing the Pad ASSY".
AP-1