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Lenovo ThinkServer TS430 Manual

Machine type: 0387, 0388, 0389, 0390, 0391, 0392, 0393 and 0441
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Download this manual See also: Hardware Maintenance Manual, Software User Manual
ThinkServer
Warranty and Support Information
Machine Types: 0387, 0388, 0389, 0390, 0391, 0392, 0393, and 0441

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Summary of Contents for Lenovo ThinkServer TS430

  • Page 1 ThinkServer Warranty and Support Information Machine Types: 0387, 0388, 0389, 0390, 0391, 0392, 0393, and 0441...
  • Page 2 Before using the information and the product it supports, be sure to read and understand the following: • “Safety information” on page iii • Chapter 3 “Lenovo Limited Warranty” on page 11 • Chapter 5 “Notices” on page 25 Second Edition (December 2011) © Copyright Lenovo 2011.

  • Page 3: Table Of Contents

    Calling for service. Worldwide Lenovo Support telephone list . Using other services . Purchasing additional services Lenovo product service information for Taiwan . Chapter 3. Lenovo Limited Warranty . Part 1 - General Terms . Part 2 - Country-specific Terms .
  • Page 4 ThinkServer Warranty and Support Information...

  • Page 5: Safety Information

    Vor Verwendung des Produkts sollten Sie unbedingt die mehrsprachigen Sicherheitsanweisungen auf der Dokumentations-DVD lesen, die im Lieferumfang des Produkts enthalten ist. A termék használata előtt mindenképpen olvassa el és értelmezze a termékhez kapott dokumentációs DVD lemezen található, több nyelven elolvasható biztonsági előírásokat. © Copyright Lenovo 2011...
  • Page 6 Prima di utilizzare il prodotto, accertarsi di leggere e comprendere le informazioni sulla sicurezza multilingue disponibili sul DVD di documentazione fornito con il prodotto. 製品をご使用になる前に、製品に付属の Documentation DVD に収録されてい るマルチリンガルの「安全に正しくご使用いただくために」を読んで理解 してください。 제품을 사용하기 전에 제품과 함께 제공되는 문서 DVD의 다국어 안전 지침 을...
  • Page 7 Antes de utilizar el producto, asegúrese de leer y comprender las instrucciones de seguridad multilingües del DVD de documentación que se proporciona con el producto. Var noga med att läsa säkerhetsinstruktionerna på dokumentations-DVD-skivan som följer med produkten innan du börjar använda produkten. 使用本產品之前，請務必閱讀並瞭解產品隨附的文件...
  • Page 8 ThinkServer Warranty and Support Information...

  • Page 9: Chapter 1. Information Resources

    DVD. Note: Lenovo maintains pages on the World Wide Web where you can get the latest technical information and download documentation or device drivers and updates. Some information in the documents on the documentation DVD might change without notice after the first release of the DVD.
  • Page 10 Serial Advanced Technology Attachment (SATA) software RAID, refer to the server User Guide. Document for trained service personnel only The following document is intended for trained service personnel of Lenovo and is only available in English on the Lenovo Web site at: http://www.lenovo.com/ThinkServerUserGuides...

  • Page 11: Thinkserver Web Site

    • Find the service and support phone numbers for your country or region. • Find a Service Provider located near you. Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at: http://www.lenovo.com/support This Web site is updated with the latest support information such as the following: •...
  • Page 12 ________________________________________ Date of purchase You can register your server by following the instructions at: http://www.lenovo.com/register You will receive the following benefits after registering your server: • Faster service when you call for help • Automatic notification of free software and special promotional offers...

  • Page 13: Chapter 2. Help And Service

    • Engineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available.

  • Page 14: Worldwide Lenovo Support Telephone List

    The warranty does not cover the following: • Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts • Identification of software problem sources • Configuration of the Unified Extensible Firmware Interface (UEFI) Basic Input Output System (BIOS) as part of an installation or upgrade •...
  • Page 15 Country or region Telephone number China 0800-336 (Macau) (Macau S.A.R.) (Cantonese, English, Mandarin) Colombia 1-800-912-3021 (Spanish) Costa Rica 0-800-011-1029 (Spanish) Croatia 0800-0426 Outside Croatia: +385 1 6110095 calls +357-22-841100 Cyprus +420-2-7213-1316 Czech Republic Denmark Warranty service and support: 7010-5150 (Danish) Dominican Republic 1-866-434-2080 (Spanish) Ecuador...
  • Page 16 Netherlands 020-513-3939 (Dutch) New Zealand 0800-733-222 (English) Nicaragua 001-800-220-1830 (Spanish) Norway 8152-1550 (Norwegian) Panama Lenovo Customer Support Center: 001-866-434-2080 (Toll Free) 206-6047 (Spanish) Peru 0-800-50-866 (Spanish) Philippines Local number only: 1800-1601-0033 DID: +603 8315 6858 (English, Filipino) Poland General number: +48 22 878-6999 (Polski)

  • Page 17: Using Other Services

    (English, Vietnamese) Using other services If you travel with a Lenovo notebook computer or relocate your computer to a country where your desktop, notebook, or server machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period.

  • Page 18: Purchasing Additional Services

    Service availability and service names might vary by country or region. For more information about these services, go to the Lenovo Web site at: http://www.lenovo.com...

  • Page 19: Chapter 3. Lenovo Limited Warranty

    Part 1 - General Terms This Lenovo Limited Warranty applies only to Lenovo hardware products you purchased for your own use and not for resale. This Lenovo Limited Warranty is available in other languages at www.lenovo.com/warranty. What this Warranty Covers...
  • Page 20 How to Obtain Warranty Service If the product does not function as warranted during the warranty period, you may obtain warranty service by contacting Lenovo or a Lenovo approved Service Provider. A list of approved Service Providers and their telephone numbers is available at: www.lenovo.com/support/phone.
  • Page 21 If the Service Provider determines that it is unable to either repair or replace your product, your sole remedy under this Limited Warranty is to return the product to your place of purchase or to Lenovo for a refund of your purchase price. Replacement Products and Parts When warranty service involves the replacement of a product or part, the replaced product or part becomes Lenovo’s property and the replacement product or part...
  • Page 22 • products or parts with an altered identification label or from which the identification label has been removed. Limitation of Liability Lenovo is responsible for loss or damage to your product only while it is in the Service Provider’s possession or in transit, if the Service Provider is responsible for the transportation.

  • Page 23: Part 2 - Country-Specific Terms

    The following is added to the same section in Part 1: Use of Personal Contact Information: Lenovo will not be able to perform our service under this warranty if you refuse to provide your information or do not wish us to transfer your information to our agent or contractor.
  • Page 24 The following replaces the same section in Part 1: Limitation of Liability: Lenovo is responsible for loss or damage to your product only while it is in the Service Provider’s possession or in transit, if the Service Provider is responsible for the transportation.
  • Page 25 The following is added to the same section in Part 1: Use of Personal Information: Lenovo will not be able to perform our service under this warranty if you refuse to provide your information or do not wish us to transfer your information to our agent or contractor.

  • Page 26: Part 3 - Warranty Service Information

    Russia The following is added to Part 1: Product Service Life The product service life is four (4) years from the original date of purchase. Part 3 - Warranty Service Information Country or Region Types of Warranty Machine Type of Purchase Warranty Period Service 0387...
  • Page 27 Under CRU Service, the Service Provider will ship CRUs to you at its cost for installation by you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. CRUs that are easily installed by you are called “Self-service CRUs”. “Optional-service CRUs”...
  • Page 28 Under Mail-In Service, your product will be repaired or exchanged at a designated service center after you deliver it at your risk and expense. After the product has been repaired or exchanged, it will be returned to you at Lenovo’s risk and expense, unless the Service Provider specifies otherwise.

  • Page 29: Suplemento De Garantía Para México

    You may be charged for the replacement product if Lenovo does not receive the failed product within thirty (30) days of your receipt of the replacement product.
  • Page 30 Importado por: Lenovo México S. de R.L. de C.V. Av. Santa Fe 505, Piso 15 Col. Cruz Manca Cuajimalpa, D.F., México C.P. 05349 Tel. (55) 5000 8500 ThinkServer Warranty and Support Information...

  • Page 31: Chapter 4. Customer Replaceable Units (Crus)

    Optional-service CRUs are safe for the customer to remove. Customers are responsible for replacing all Self-service CRUs. Optional-service CRUs can be removed and installed by customers or by a Lenovo service technician during the warranty period. Lenovo desktop computers contain both Self-service and Optional-service CRUs.
  • Page 32 You can find the replacement instructions for the following CRUs in the User Guide for your server. The following table lists the CRU information for machine types: 0387, 0388, 0389, 0390, 0391, 0392, 0393, and 0441. Self-service CRUs Optional-service CRUs Doctor Inside Technology (DIT) module Front system fan (available in some models)

  • Page 33: Chapter 5. Notices

    Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 34: Additional Notice Information

    Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk. Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly.

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