Page 1 BlackBerry Bold Series BlackBerry Bold 9900/9930 Smartphones Version: 7.1...
Page 2 Published: 2012-09-21 SWD-20120921163200038...
Page 3: Table Of Contents
Contents Quick Help ..............................7 Phone ................................8 How to: Phone .............................. 8 Troubleshooting: Phone ..........................27 Voice commands ............................31 How to: Voice commands ........................... 31 Troubleshooting: Voice commands ......................33 Messages ..............................35 How to: Messages application ........................35 Troubleshooting: Messages application ......................
Page 4 Calendar ..............................126 How to: Calendar ............................126 Tips: Calendar ............................135 Troubleshooting: Calendar ........................136 Contacts ..............................138 How to: Contacts ............................138 Troubleshooting: Contacts ........................147 Clock ............................... 149 How to: Clock ............................149 Troubleshooting: Clock ..........................153 Tasks and memos ............................
Page 5 Troubleshooting: Applications ........................195 BlackBerry ID ............................199 How to: BlackBerry ID ..........................199 BlackBerry Device Software ........................201 How to: BlackBerry Device Software ......................201 Troubleshooting: BlackBerry Device Software ................... 203 Bluetooth technology ..........................205 How to: Bluetooth technology ........................205 Troubleshooting: Bluetooth technology .....................
Page 6 Accept, delete or restore a service book ....................271 Set a default recipient for diagnostic reports ..................... 272 Find your smartphone model number and version of the BlackBerry Device Software ........ 272 I can't run or submit a diagnostic report ....................272 Synchronisation ............................
Page 7: Quick Help
User Guide Quick Help Quick Help...
Page 8: Phone
User Guide Phone Phone How to: Phone Phone at a glance Phone icons These icons appear at the top of the Home screen and in the Phone application. Missed call Received call Placed call Voice mail message...
Page 9: Phone Basics
My phone number appears as Unknown in the Phone application, Make a call Do one of the following: • If your BlackBerry smartphone is unlocked, press the key. • If your smartphone is locked and you don't want to unlock it, press the key >...
Page 10: Answer A Second Call
Change your ringtone, notifiers, reminders or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED and vibration in all of the profiles.
Page 11: Place A Call On Hold
Press the X key. Type the extension number. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry smartphone dials the number that's associated with the letter on a conventional phone keypad. • To type a number, press a number key.
Page 12: Emergency Calls
Your BlackBerry smartphone is designed to allow emergency calls even when your smartphone is locked. Depending on your smartphone model and the wireless network that your smartphone is connected to, your smartphone is also designed to allow emergency calls when the SIM card isn't inserted.
Page 13: Adjust The Volume
Volume Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone. • To decrease the volume, press the Volume Down key on the right side of your smartphone. •...
Page 14: Speed Dial
To delete the contact from the Speed Dial Numbers list, click Delete. Call waiting, call forwarding and call blocking Turn on or turn off call waiting Before you begin: To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service.
Page 15: Start Or Stop Forwarding Calls
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry smartphone. You might not be able to change or delete these phone numbers or add new ones.
Page 16: Fixed Dialling And Smart Dialling
To use the blocked calling feature, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this feature might not be supported.
Page 17 Turn on fixed dialling Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
Page 18: Conference Calls
About conference calls You can create two types of conference calls with your BlackBerry smartphone. If your organisation or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartphone or computer.
Page 19: Make A Conference Call
Before you begin: Depending on your wireless service provider or your wireless service plan, this feature might not be supported. If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call.
Page 20: Call Logs
You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it's stored on your BlackBerry smartphone for 30 days. Send a call log From the Home screen, press the key.
Page 21: Multiple Phone Numbers
Press the key > Save. View or hide call logs in the Messages application You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application. From the Home screen, press the key. Press the key >...
Page 22: Phone Options
If your wireless service provider has provided you with a phone number, and your organisation has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers.
Page 23 Change how you answer or end calls with the holster From the Home screen, press the key. Press the key > Options > In-call Settings. • To answer calls automatically when you remove your BlackBerry smartphone from the holster, change the Auto Answer Calls field to Out of Holster.
Page 24: Turn On Hearing Aid Mode
> Save. About hearing aid mode In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry smartphone is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils.
Page 25: Voice Mail
About TTY support When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text that you can read on your TTY device.
Page 26: Check Your Voice Mail
To change how many times your BlackBerry smartphone rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider.
Page 27: Troubleshooting: Phone
If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more information, visit www.blackberry.com/btsc...
Page 28: I Can't Check My Voice Mail
• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off.
Page 29 My phone number appears as Unknown in the Phone application If your BlackBerry smartphone uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the Phone application. 1. On the Home screen or in a folder, click the Options icon.
Page 30: My Headset Makes Calls Instead Of My Smartphone
User Guide Phone My headset makes calls instead of my smartphone If your BlackBerry smartphone is connected to a Bluetooth enabled headset, your smartphone might automatically make calls on the Bluetooth-enabled headset. Try the following actions: • Disconnect the Bluetooth-enabled headset from your smartphone.
Page 31: Voice Commands
User Guide Voice commands Voice commands How to: Voice commands Perform an action using a voice command On the Home screen or in a folder, click the Voice Dialling icon. After the beep, say a voice command. Related information I can't make calls using a voice command, Change the options for voice prompts After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts might read out instructions that appear on the screen.
Page 32: Available Voice Commands
"Check my phone number" If you have multiple phone numbers associated with your BlackBerry smartphone, say this voice command to check your active phone number. "Check signal strength" Say this voice command to check your wireless coverage level.
Page 33: Troubleshooting: Voice Commands
Turn off choice lists for voice commands If your BlackBerry smartphone identifies more than one possible match to a voice command, your smartphone presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your smartphone always selects the best match and dials the phone number automatically.
Page 34 User Guide Voice commands My smartphone doesn't recognise names or numbers in voice commands Try the following actions: • Say the first name and the last name of your contact. • Improve voice recognition of numbers.
Page 35: Messages
Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature.
Page 36: Show Or Hide Messages From The Messages Application
To show text messages, in the Other Message Types section, select the Text Messages check box. Press the key > Save. View or hide call logs in the Messages application You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application. From the Home screen, press the key.
Page 37 Use colour to differentiate work messages from other messages Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. On the home screen or in a folder, click the Options icon.
Page 38 User Guide Messages Set how long your smartphone stores messages On the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Change the Days To Keep Messages field. Press the key > Save. Related information Some messages no longer appear on my smartphone, Open a new message automatically when you remove...
Page 39: Set Up An Email Address
Reconcile email over the wireless network manually If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
Page 40: Compose And Send An Email
• To stop checking spelling, press the key > Cancel Spell Check. Related information I can't check spelling, Save a message Saved messages aren't deleted even if your BlackBerry smartphone is set to delete messages automatically after a certain period of time.
Page 41: Attach A File To An Email
I can't attach a file to a text message, Attach a file to an email Before you begin: To attach a file that is saved on your organisation's network, your email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.
Page 42: Viewing And Replying To Email
User Guide Messages Change the Importance field. Press the key > Save. Viewing and replying to email View saved messages On the Home screen, click the Messages icon. Press the key > View Saved Messages. View an address instead of a display name In a message, press the key >...
Page 43: Delete A Message
User Guide Messages • To change the message, click Edit. Change the message. Press the key > Send. • To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact. Press the key >...
Page 44 Add, change or remove a flag If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry smartphone and are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task.
Page 45 Email filters About email filters You can create email filters to specify which email is forwarded to your BlackBerry smartphone and which remains in the email application on your computer. Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher in the list.
Page 46 Set the importance level of email that the email filter applies Sensitivity Set the sensitivity level of email that the email filter applies Action Set whether email that the email filter applies to is forwarded to your BlackBerry smartphone. If email is...
Page 47 About synchronisation and reconciliation The wireless data synchronisation and wireless email reconciliation features are designed to synchronise organiser data (contacts, calendar entries, tasks and memos) and reconcile email between your BlackBerry smartphone and the email application on your computer over the wireless network.
Page 48 Reconcile email over the wireless network manually If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
Page 49 Delete a message, Stop forwarding email to your smartphone Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. On the Home screen, click the Messages icon.
Page 50: Google Mail
Depending on your wireless service plan or administrator, you can add a Google Mail account (also known as a Gmail account) to your BlackBerry smartphone. Similar to the Google Mail web application that you can use on your computer, related messages are grouped into a single conversation. To help organise your message inbox, you can create and apply your own custom labels, report spam, archive messages and add stars to important email messages.
Page 51 > Delete. Preview more of grouped email messages Before you begin: To display more lines of each email in a group, you must have set your BlackBerry smartphone to group email messages by subject. On the Home screen, click the Messages icon.
Page 52: Text Messages
.jpg, .gif, .wbmp, .midi, .vcf (vCard), .ics (iCalendar), .avi, .mpg or .mov. If you have more than one phone number associated with your BlackBerry smartphone, your smartphone sends text messages using the first phone number that appears in the My Number field in the Phone application.
Page 53: Reply To Or Forward A Text Message
User Guide Messages Attach a media file, contact card, appointment or location to a text message Before you begin: To attach a video, the video must be recorded in MMS mode. When you're composing a text message, press the key > Attach. Click an attachment type.
Page 54: Cell Broadcasting
Turn on cell broadcasting Before you begin: To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.
Page 55 User Guide Messages Stop receiving messages from a cell broadcast channel Before you begin: Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location. On the home screen or in a folder, click the Options icon. Click Device >...
Page 56: Pin Messages
About PIN messages A PIN uniquely identifies BlackBerry smartphones on the wireless network. If you have a contact who uses a BlackBerry smartphone and you know that contact's PIN, you can send them PIN messages. PIN messages are not routed through your email account.
Page 57 If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator appears beside that message on your BlackBerry smartphone. If the recipient's messaging application supports importance levels for messages, the importance level will also be indicated to the recipient.
Page 58 About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organisation's network, you can preview files from your organisation's network and save the files to your smartphone or attach them directly to email messages without downloading them.
Page 59 User Guide Messages • If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key. • If you are downloading a file from a webpage, press the key. Click Download Attachment or Download File. Click the folder that you want to save the file or attachment in.
Page 60: Contact Cards
A contact card (sometimes called avCard or .vcf file) contains information for a specific contact. You can send contact cards as attachments to email messages, PIN messages, text messages or BlackBerry Messenger messages. You can also send contact cards through the Contacts application using Bluetooth or NFC technology.
Page 61: Security Options For Messages
Security options for messages Block incoming messages If your work email account is associated with a BlackBerry Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organisation, from contacts outside of your organisation or both.
Page 62: Reset A Blocked Message Counter
> Save. Reset a blocked message counter If you block messages, the blocked message counter tracks how many messages your BlackBerry smartphone has blocked. You can set the blocked message counter back to zero. On the home screen or in a folder, click the Options icon.
Page 63 About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone.
Page 64 Download the certificate or PGP key used to sign or encrypt a message If a certificate or PGP key isn't included in a received message or isn't already stored in the key store on your BlackBerry smartphone, you can download the certificate or PGP key.
Page 65 User Guide Messages Click the certificate or PGP key. • To import the certificate or PGPkey, click Import Certificate or Import PGP Key. • To import and trust the certificate or PGP key, click Trust Certificate or Trust PGP Key Related information I can't open an attachment in an encrypted message, Attachment indicators in S/MIME and PGP protected messages...
Page 66 Indicator Description Your BlackBerry smartphone verified the digital signature. The BlackBerry Enterprise Server that is associated with your smartphone verified the digital signature. Your smartphone requires more data to verify the digital signature. Your smartphone can't verify the digital signature.
Page 67: Change Options For Downloading Attachments In Encrypted Messages
Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain.
Page 68: Change The Default Message Classification
Sent Items folder. Change the default message classification Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications.
Page 69 You might be prompted to enter your key store password each time a personal certificate or PGP key in your key store is used, such as when you send a signed message or your BlackBerry smartphone decrypts a received message. You can turn off this prompt or set the prompt to appear less often.
Page 70: I Can't Open An Attachment In An Encrypted Message
Attachments in the .pgp file format aren't supported. • If you are using the PGP Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP...
Page 71: Troubleshooting: Messages Application
About IBM Lotus Notes native encrypted messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can send and receive messages on your BlackBerry smartphone using IBM Lotus Notes native encryption. When you send or receive IBM Lotus Notes native encrypted messages, you might be prompted to type your IBM Lotus Notes ID password.
Page 72: Some Messages No Longer Appear On My Smartphone
I'm not receiving messages Try the following actions: • Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. •...
Page 73: Message Inbox
The number of new or unread messages includes saved messages and filed messages. If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer, your smartphone files the message.
Page 74 Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the key >...
Page 75 Try the following actions: • Verify that your email filters are turned on. • Verify that your email filters appear in the order that you want your BlackBerry smartphone to apply them to email messages. Related information Email filters, Troubleshooting: Text messages I can't send text messages Depending on your wireless service plan, this feature might not be supported.
Page 76: I'm Not Receiving Text Messages
Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
Page 77: Files And Attachments
About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organisation's network, you can preview files from your organisation's network and save the files to your smartphone or attach them directly to email messages without downloading them.
Page 78 Save a file or an attachment Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 79 For more information, contact your administrator. When you save a file from your organisation's network to your BlackBerry smartphone, the file is saved in its original format. On the Home screen or in a folder, click the Files icon.
Page 80: Managing Files And Attachments
User Guide Files and attachments Click a folder. Press the key > Paste. Related information Send a file, Managing files and attachments View properties for a file You can view the size, author, publication date and other properties of a file. On the home screen or in a folder, click the Media icon or Files icon.
Page 81 Hide a file or folder, Open a password-protected .pdf file To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 82 User Guide Files and attachments In a document, press the key > Table of Contents. To move to a specific heading, click a heading. Click Jump. Move around a spreadsheet In a spreadsheet, press the key. • To move to a specific cell, click Go to Cell. Type the cell co-ordinates. Press the key on the keyboard.
Page 83 User Guide Files and attachments • To move to a specific page in a multipage .tif file, click Table of Contents. Click a page. Click View. • To switch pages in a multipage .tif file, click Next Page or Prev Page. Switch presentation views In a presentation, press the key.
Page 84: Troubleshooting: Files
Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the key >...
Page 85: Media
Supported picture file extensions, Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone. • To decrease the volume, press the Volume Down key on the right side of your smartphone.
Page 86: Amplify The Volume Using The Audio Boost Feature
> Save. Improve sound quality for media files Depending on your BlackBerry smartphone model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your smartphone. Do one of the following: •...
Page 87 Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than...
Page 88: Sort Media Files
Click a sorting option. About transferring and synchronising files You can transfer and synchronise files between your BlackBerry smartphone and computer using a USB cable, or you can use Bluetooth technology to send files to or receive files from a Bluetooth enabled device.
Page 89: Receive A Media File Using Bluetooth Technology
Before you begin: To perform this task, you must turn on Bluetooth technology. When a media file is sent to your BlackBerry smartphone using Bluetooth technology, a dialog box appears on the screen. In the Accept connection request dialog box, click Yes.
Page 90 For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/ smartphones and click Smartphones > BlackBerry Smartphones > Supported Media. Related information Supported picture file extensions, Supported picture file extensions Depending on your BlackBerry smartphone model and wireless network, some file extensions might not be supported. • •...
Page 91: Shuffle Or Repeat Songs
Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry smartphone storage space or media card. You create an automatic playlist by specifying criteria for artists, albums or genres of music. The songs that meet all of the criteria are automatically added to the playlist.
Page 92: Rename Or Delete A Playlist
User Guide Media Add the song that is playing to a playlist When playing a song, press the key > Add To Playlist. Click a playlist. Move or delete a song in a playlist On the home screen, click the Media icon > Music icon. Click Playlists.
Page 93: Display Closed Captions In Videos
To keep backlighting off while you play a video, select the Turn Off Auto Backlighting check box. Video camera Depending on your BlackBerry smartphone, the camera or video camera might not be supported or some camera or video camera features might not be available.
Page 94: Record A Video
Media Record a video Before you begin: To perform this task, you might need to have a media card inserted in your BlackBerry smartphone. On the home screen, click the Media icon > Video Camera icon. To start recording, click the icon.
Page 95: Camera At A Glance
If you have a media card inserted in your BlackBerry smartphone, you can change the Store Videos field. Change the Folder field. Press the key > Save. Camera Depending on your BlackBerry smartphone, the camera or video camera might not be supported or some camera or video camera features might not be available. Camera at a glance...
Page 96: Camera Icons
User Guide Media Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Take a picture...
Page 97 User Guide Media To switch between flash settings, click the flash icon at the bottom of the screen. When you close the camera, the flash setting is saved. Change the camera scene mode You can change the scene mode in the camera to optimise the settings for different environments. Descriptions of the scene modes are available on the camera.
Page 98: Reduce Blurriness In The Pictures That You Take
Press the key > Save. Change the location for storing pictures that you take Before you begin: To perform this task you must have a media card inserted in your BlackBerry smartphone. On the Home screen, click the Camera icon.
Page 99 User Guide Media Press the key > Options. Change the Store Pictures field. Press the key > Save. Pictures Related information Transfer files to and from your smartphone, Pictures at a glance Use a picture as your smartphone wallpaper On the home screen, click the Media icon > Pictures icon. Browse to a picture.
Page 100: View Pictures As A Slide Show
I receive an error message after I rotate a picture, Save a picture from a text message or a web page You can save picture files, such as .jpg, .png, .gif or .bmp files, to the BlackBerry smartphone storage space or a media card.
Page 101: Voice Notes
User Guide Media View pictures in list view or thumbnail view On the home screen, click the Media icon > Pictures icon. Click a category. Press the key > View > Thumbnails or List. Organise pictures by date or folder On the home screen, click the Media icon >...
Page 102: Troubleshooting: Media
If your smartphone was previously associated with a BlackBerry Enterprise Server and your administrator hasn't removed IT policy rules from your smartphone, you can use the BlackBerry Desktop Software to remove the IT policy rules. For more information, visit www.blackberry.com/btsc...
Page 103 If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.
Page 104: I Can't Use A Shortcut
My smartphone isn't using the correct ringtone or wallpaper If you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry smartphone or on the media card using your smartphone password and you reset your smartphone, unlock your smartphone.
Page 105: Ringtones, Sounds And Alerts
All Alerts Off profile About ringtones, sounds and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry smartphone alerts you of phone calls, messages, reminders and browser content. Your smartphone has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent and Phone Calls Only.
Page 106 Change your ringtone, notifiers, reminders or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED and vibration in all of the profiles.
Page 107: Add Or Delete A Contact Alert
• To turn off all alerts, including contact alerts, click the icon. When a ring tone, reminder or alert sounds, if available, press the Mute key on the right side of your BlackBerry smartphone. Related information Silence the alarm,...
Page 108: Change Alarm Notification Options
Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low and when you connect or disconnect a USB cable or accessory to or from your smartphone.
Page 109: Troubleshooting: Ringtones, Sounds And Alerts
For calls, the number of times that your BlackBerry smartphone vibrates isn't determined by the number of vibrations that you set in your sound profile, and there's no setting for the number of rings if you don't subscribe to voice mail. Your smartphone vibrates or rings until the caller or the wireless network ends the connection.
Page 110: Browser
User Guide Browser Browser How to: Browser Browser at a glance...
Page 111: Browser Basics
Open, close or switch between tabs With tabbed browsing, you can open multiple webpages on your BlackBerry smartphone at the same time. If you open a link in a message, calendar entry or memo, the link automatically opens in a new tab. The more tabs you have open, the more memory your smartphone uses.
Page 112: View Your Browser History
To move back or forward a webpage, click Back or Forward. • To refresh a webpage, click Refresh. Return to the browser home page Before you begin: To perform this task, you must have a browser home page set on your BlackBerry smartphone.
Page 113: Close The Browser
User Guide Browser On a webpage, press the key. Click Home. Close the browser On a webpage, press the key. Click Close. Playing media files, viewing pictures and downloading files View a full picture on a webpage On a webpage, highlight or pause on a picture. Press the key >...
Page 114: Browser Bookmarks
User Guide Browser Copying and sending web addresses Copy an address for a web page, link or picture Do any of the following: • To copy an address for a web page, press the key > Copy Page Address. • To copy an address for a link, pause on or highlight a link. Press the key >...
Page 115 User Guide Browser Bookmark a webpage On a webpage, press the key > Add to Bookmarks. In the Title field, type a name for the bookmark. In the Folder field, click the folder that you want the bookmark to appear in. Click Add.
Page 116: Browser Options
Press the key > Save. Change your default search engine Your default search engine in the browser is also the default search engine that your BlackBerry smartphone uses when you search the Internet using the search icon on the home screen.
Page 117 New Search Engine > Add. If New Search Engine doesn't appear in the menu, the website doesn't support this feature. Set the character encoding for all webpages By default, your BlackBerry smartphone uses the optimal character encoding for a webpage. On the Home screen, click the Browser icon. Press the key >...
Page 118: Delete Browser History
> Clear All > Delete. Delete browsing information Your BlackBerry smartphone saves some information in your browser to improve your browsing experience. You can delete password information, browser history, download history, cookies, content that has been pushed to your smartphone and the browser cache.
Page 119: Browser Security
Browser security About TLS The browser is designed to use TLS or SSL to encrypt data that your BlackBerry smartphone sends or receives over the Internet through the BlackBerry Enterprise Server. Communication between your smartphone and the BlackBerry Enterprise Server is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content...
Page 120 Browser security options If your email account uses a BlackBerry Enterprise Server, you might not be able to change your browser security options. If you change a browser security option, other applications on your BlackBerry smartphone that access a server might be affected.
Page 121: Browser Push
Browser security options, Add a trusted content server If your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server.
Page 122: Rss Feeds
Clear the Enable Push check box. Press the key > Save. RSS feeds For more information about using RSS feeds on your BlackBerry smartphone, on the home screen or in a folder, click the Social Feeds icon. Press the key > Help.
Page 123: Tips: Browser
About RSS feeds You can add RSS feeds to your BlackBerry smartphone so that you receive updates on your favourite blogs and websites. You can add RSS feeds directly from a web page or by using the Social Feeds application. With the Social Feeds application, you can stay current with your social networks and view your RSS feeds in one location.
Page 124 User Guide Browser Stop loading a webpage Press the key. Close the browser Press and hold the key. On a webpage Quickly switch between tabs Press W Zoom in to a webpage Press I Zoom out from a webpage Press O Go to the start page Press G Return to the browser home page...
Page 125: Troubleshooting: Browser
Before, clear the Switching to Carrier Network for Streaming Media check box. I cannot play a song or video on a web page Your BlackBerry smartphone might not support the size or file format of the song or video file. No browser is available on my smartphone Depending on your wireless service plan, this feature might not be supported.
Page 126: Calendar
About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organiser data, fonts, saved searches and browser bookmarks using the BlackBerry Desktop Software.
Page 127: About Synchronisation Conflicts
If you change the same organiser data item on your BlackBerry smartphone and in the email application on your computer, the organiser data on your computer takes precedence over the organiser data on your smartphone.
Page 128: Calendar Basics
To move to the current date, click Go To Today. Schedule a meeting or an appointment Before you begin: To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server that supports this feature. On the Home screen, click the Calendar icon.
Page 129: Set An Alarm In The Calendar
Click a calendar. Meetings Schedule a meeting or an appointment Before you begin: To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server that supports this feature. On the Home screen, click the Calendar icon.
Page 130: Respond To A Meeting Invitation
Check availability of meeting participants Before you begin: To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. You can only check availability of meeting participants in your organisation.
Page 131 > Save. Forward a meeting invitation Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 132: Calendar Options
User Guide Calendar • To email the meeting organiser, click Email Organiser. • To email all meeting participants, including the organiser, click Email All Attendees. Calendar options Change how the calendar is displayed On the Home screen, click the Calendar icon. Press the key >...
Page 133: Conference Call Meetings
About conference calls You can create two types of conference calls with your BlackBerry smartphone. If your organisation or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartphone or computer.
Page 134: Create A Conference Call Meeting From Your Smartphone
For information about creating meetings on behalf of another person, see the documentation for the email application on your computer. You can create a conference call meeting from your computer that your BlackBerry smartphone recognises. When the conference call meeting starts, participants who have a BlackBerry smartphone can enter the conference call meeting with the Join Now option, if their smartphone supports this feature.
Page 135: Tips: Calendar
Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry smartphone. On the Home screen, click the Calendar icon.
Page 136: Troubleshooting: Calendar
I can't enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organiser isn't using a BlackBerry smartphone that supports the Join Now feature or if the meeting organiser didn't enter the conference call information...
Page 137 Dialling. In the To access extensions in all other corporations section, change the Wait For field to the highest value or to My Response if your BlackBerry smartphone is connected to a CDMA network. Try entering the conference call with the Join Now option again.
Page 138: Contacts
User Guide Contacts Contacts How to: Contacts Contact basics Add a contact Do one of the following: • To add a contact using the Contacts application, on the home screen, click the Contacts icon. At the top of the screen, click New Contact.
Page 139: Change Or Delete A Contact
Change the contact information. Press the key > Save. • To change a contact using information on your BlackBerry smartphone, such as information in an email or a calendar entry, highlight the information you want to add to a contact. Press the key >...
Page 140: Change Or Delete A Sim Card Contact
> Delete All. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organisation's contact list.
Page 141: About Categories
Category names are not case sensitive. More than one category can apply to a contact, task or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronises...
Page 142: Synchronising Contacts
If wireless data synchronisation isn't available on your smartphone or if you have turned off this feature, you can use the BlackBerry Desktop Software to synchronise your organiser data. For more information, see the Help in the BlackBerry Desktop Software.
Page 143: About Backing Up And Restoring Smartphone Data
If you change the same organiser data item on your BlackBerry smartphone and in the email application on your computer, the organiser data on your computer takes precedence over the organiser data on your smartphone.
Page 144: Personal Distribution Lists
You can use personal distribution lists when you send email messages, PIN messages or text messages. Personal distribution lists that you create on your BlackBerry smartphone do not appear in the email application on your computer. On the Home screen, click the Contacts icon.
Page 145: Multiple Contact Lists
About multiple contact lists If your BlackBerry smartphone is associated with multiple email accounts, you might have contacts from each email account on your smartphone. For example, if your smartphone is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your smartphone.
Page 146: Change The Display Options For Contacts
User Guide Contacts Press the key > Save. Change the display options for contacts You can change how your contacts appear in all applications, including the phone, message list, contact list and calendar. On the home screen or in a folder, click the Options icon. Click Typing and Input >...
Page 147: Troubleshooting: Contacts
SIM card phone book to your wireless service provider's contact backup server. When you insert a new SIM card in your BlackBerry smartphone, you can choose to replace or merge that SIM card's phone book with the contacts that you have backed up on your wireless service provider's contact backup server.
Page 148 The contact pictures in applications (for example, in the contacts application), might change if you set more than one application on your BlackBerry smartphone to replace contact pictures. Depending on how often or how many of your contact pictures are being replaced by other applications, you might experience increased data charges.
Page 149: Clock
Change the time or date. Click OK. Do any of the following: • To receive a prompt when your BlackBerry smartphone detects a new time zone, change the Auto Update Time Zone field to Prompt. • To have your smartphone update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field to On.
Page 150: Change The Clock Face
User Guide Clock Change the clock face You can set a different clock face for the clock, stopwatch and timer. On the Home screen or in the Applications folder, click the Clock icon. Press the key > Options. Change the Clock Face field, Stopwatch Face field or Timer Face field. Press the key >...
Page 151: Silence The Alarm
To turn off the flashing LED notification, select the Disable LED check box. • To turn off the connection to the wireless network, so that your BlackBerry smartphone doesn't receive phone calls or messages, select the Disable Radio check box.
Page 152: Use The Stopwatch
User Guide Clock Use the stopwatch On the Home screen or in the Applications folder, click the Clock icon. Press the key > Stopwatch. Click the start/stop icon. • To record lap times, click the lap icon. • To stop timing, click the start/stop icon again. •...
Page 153: Troubleshooting: Clock
If you're in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need to update the time zone data on your BlackBerry smartphone. To update the time zone data, press key >...
Page 154: Tasks And Memos
User Guide Tasks and memos Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. On the home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. •...
Page 155: Change The Status Of A Task
User Guide Tasks and memos Change the status of a task On the Home screen or in the Applications folder, click the Tasks icon. Highlight a task. Press the key. • To mark the task as complete or in progress, click Mark Completed or Mark in Progress. •...
Page 156: Synchronising Tasks And Memos
If you change the same organiser data item on your BlackBerry smartphone and in the email application on your computer, the organiser data on your computer takes precedence over the organiser data on your smartphone.
Page 157 About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organiser data, fonts, saved searches and browser bookmarks using the BlackBerry Desktop Software.
Page 158: About Categories
Category names are not case sensitive. More than one category can apply to a contact, task or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronises with the task in Lotus Notes.
Page 159: Turn Off The Prompt That Appears Before You Delete Items
User Guide Tasks and memos To delete a category, highlight the category. Press the key > Delete. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos or passwords.
Page 160: Typing
User Guide Typing Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Typing basics Copy and paste at a glance...
Page 161: Typing Input Methods
The typing input method that you use determines how you type. For example, if you're using the predictive input method, your BlackBerry smartphone displays a list of suggested words as you type so that you don't have to type the entire word.
Page 162 > Save. Change your typing style You can change how your BlackBerry smartphone recognises what you type by selecting a typing style. On the home screen or in a folder, click the Options icon. Click Typing and Language > Typing.
Page 163: Set The Trackpad Sensitivity
User Guide Typing Click Typing and Language > Trackpad Sensitivity. Select or clear the Audible Roll check box. Press the key > Save. Set the trackpad sensitivity You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level;...
Page 164: Custom Dictionary
Custom dictionary Add, change or delete a word in the custom dictionary You can add words to the custom dictionary so that your BlackBerry smartphone recognises the word when you check spelling. On the home screen or in a folder, click the Options icon.
Page 165 User Guide Typing Related information Change or delete a word substitution entry, Create a word substitution entry, Undo a word substitution change If the word substitution feature changes a word that you don't want to change, you can undo the change. When you're typing, press the key twice.
Page 166: Spelling Checker
You can change the type and length of words that the spelling checker includes when checking spelling. For example, you might not want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry smartphone to check spelling automatically before you send an email.
Page 167: Troubleshooting: Typing
User Guide Typing • To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the key. • To ignore all instances of the suggested spelling, press the key > Ignore All. •...
Page 168: Keyboard
Assign an application to a convenience key Your BlackBerry smartphone has one or more convenience keys on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key.
Page 169: Turn On Key Tones
User Guide Keyboard Turn on key tones On the Home screen or in a folder, click the Options icon. Click Typing and Language > Keyboard. Select the Key Tone check box. Press the key > Save. Turn trackpad sounds on or off On the Home screen or in a folder, click the Options icon.
Page 170: No Application Opens When I Press A Convenience Key
User Guide Keyboard Press the key > Save. Troubleshooting: Keyboard No application opens when I press a Convenience key Try the following: • If you haven't done so, assign an application to the key. • Verify that you didn't delete the application that you assigned to the key. Related information Assign an application to a convenience key,...
Page 171: Language
When you set a typing input language, Word Substitution and other typing options change to the selected language. Add a language to your smartphone You can use the BlackBerry Desktop Software to add a typing input or display language to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop...
Page 172: Input Languages
Before you begin: In order to change an input or display language, the language must already be installed on your BlackBerry smartphone. If the language you want to use is not installed on your smartphone, you might be able to add it using the BlackBerry Desktop Software.
Page 173: Troubleshooting: Language
I can't find a display language on my smartphone If you can't find a display language on your BlackBerry smartphone, the display language might not be installed. To add a language to your smartphone, you can use the BlackBerry Desktop Software.
Page 174: Screen Display
To change the brightness of the backlight for the screen, change the Backlight Brightness field. • To change the length of time that the backlight stays on when you're not touching your BlackBerry smartphone, change the Backlight Timeout field. •...
Page 175: Organising Applications On The Home Screen
You can also select which panels appear on the Home screen by selecting Manage Panels from the Home screen menu. Show, hide or find an application icon Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry Device Software updates.
Page 176 User Guide Screen display Move an application icon On the Home screen or in an application folder, highlight an application icon. Press the key. • To move the application icon to a different location on the Home screen, click Move. Click the new location. •...
Page 177: Turn On Flashing Led Notification For Wireless Coverage
> Save. Turn on flashing LED notification for wireless coverage You can set the LED indicator to notify you when your BlackBerry smartphone is connected to a wireless network. On the Home screen or in a folder, click the Options icon.
Page 178: Change Themes
Themes About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry smartphone that changes how items such as applications, indicators, words and icons appear. Themes might be preloaded on your smartphone. You might also be able to download themes from the BlackBerry App World.
Page 179: Troubleshooting: Screen Display
The screen turns off When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.
Page 180 User Guide Screen display Set the touch screen sensitivity,...
Page 181: Gps Technology
> Save. Turn on GPS technology Before you begin: Depending on your BlackBerry smartphone model and wireless network, this feature might not be supported. Note: The GPS options that appear on your smartphone might differ slightly from the options that appear in this task.
Page 182: Prevent Others From Tracking Your Location
Set the GPS receiver that you use to track your movement Before you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver. On the home screen or in a folder, click the Options icon.
Page 183: Troubleshooting: Gps Technology
I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors, move close to a window.
Page 184: Compass
You can also use the Compass application with location-based applications, such as the Maps application that might be preloaded on your BlackBerry smartphone, to provide you with information such as driving directions or your position in relation to points of interest. The Compass application is most accurate when you place your smartphone on a flat surface or hold it horizontally.
Page 185 I'm not receiving an accurate reading from the compass Try the following actions: • If the compass doesn't point north, move your BlackBerry smartphone away from metal or magnets. • If "Calibration required" appears at the bottom of the screen, calibrate the compass manually. •...
Page 186: Maps
> Get Directions. Do one of the following to specify a starting location: • To specify your current location, if your BlackBerry smartphone has an internal GPS receiver or is paired with a ® Bluetooth enabled GPS receiver, set the Start field to My Location.
Page 187 Zoom in to or out from a map To zoom in to or out from a map, your BlackBerry smartphone must be in zoom mode and not pan mode. The mode that your smartphone is in is displayed at the top of the map.
Page 188 To zoom out, on the trackpad, slide your finger down. Pan a map To pan a map, your BlackBerry smartphone must be in pan mode and not zoom mode. The mode that your smartphone is in is displayed at the top of the map.
Page 189 User Guide Maps Change the information for a location in your list of favourites On the Home screen, click the Maps icon. Press the key > Favourites. Highlight a location. Press the key > Edit Favourite. Do any of the following: •...
Page 190: Personalise: Maps
User Guide Maps View a coupon or a Groupon offer If a promotion includes a coupon or a Groupon offer, you can view the offer details on the promotion page. If you have a Groupon account, you can log in from the Maps application. On the Home screen, click the Maps icon.
Page 191: Change The Display Language For Maps
User Guide Maps On a map, press the key > Options. Click Set Global Map Services. Perform any of the following actions: • Change the Default Font Family field. • Change the Minimum Font Size field. Press the key > Save. Change the display language for maps If you change your display language for maps, the display language settings for all other applications do not change.
Page 192: Troubleshooting: Maps
Set the GPS receiver that you use to track your movement Before you begin: To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver. On the home screen or in a folder, click the Options icon.
Page 193: Applications
About multi-tasking Your BlackBerry smartphone supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts application to look up a contact.
Page 194: View Properties For An Application
Close an app so that it is not running in the background To optimise the performance of your BlackBerry smartphone, try to close apps when you are finished with them. To see which applications are running, press and hold the key until the application switcher appears.
Page 195: Troubleshooting: Applications
Verify that your smartphone has enough storage space to add or update the app. I deleted an app that I want back If you delete an app that you downloaded, you might be able to restore the app to your BlackBerry smartphone. Try one of the following:...
Page 196 User Guide Applications • If you downloaded the app from the BlackBerry App World storefront, on the home screen, click the BlackBerry App World icon. Press the key > Help. • If you downloaded the app with the BlackBerry Desktop Software, for more information about restoring apps, see the Help in the BlackBerry Desktop Software.
Page 197 If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reload process deletes your smartphone data. • If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider. Error 203: Application process Reset your smartphone.
Page 198 BlackBerry Desktop Software. You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the BlackBerry Device Software. During that time, you can't disconnect your BlackBerry smartphone from your computer.
Page 199: Blackberry Id
BlackBerry 7. If you previously created a BlackBerry ID, you must use it when you set up your new tablet or smartphone (instead of creating a new BlackBerry ID). You can log in to both a tablet and a smartphone using the same BlackBerry ID.
Page 200: Change Your Blackberry Id Information
You can change your display name, security question and answer and password. You can change your BlackBerry ID information from a computer or on a BlackBerry smartphone running BlackBerry 7. Depending on the app, you can also change your information from inside an app that uses BlackBerry ID.
Page 201: Blackberry Device Software
About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software to access new applications and features or to resolve a technical issue. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of smartphone data and the number of applications on your BlackBerry smartphone.
Page 202 On the home screen or in a folder, click the Options icon. Click Device > Software Updates. • If you recently updated your BlackBerry Device Software, to return to the previous software version, press the key > View Result > Downgrade.
Page 203: Troubleshooting: Blackberry Device Software
Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when there is a greater volume of network traffic.
Page 204 Update your BlackBerry Device Software. • Remove and re-insert the battery. For more information about inserting the battery, see the printed documentation that came with your BlackBerry smartphone, or visit www.blackberry.com/docs/smartphones and see the Start Here guide for your smartphone.
Page 205: Bluetooth Technology
BlackBerry smartphone (a typical range is approximately 10 metres). For best results, keep your BlackBerry smartphone within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry smartphone is on the right side of your body, wear a Bluetooth enabled headset in your right ear.
Page 206 Connect to or disconnect from a paired Bluetooth enabled device Before you begin: To perform this task, Bluetooth technology must be turned on and your BlackBerry smartphone must be paired with the Bluetooth enabled device. Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetooth technology is turned on and the devices are within range.
Page 207 User Guide Bluetooth technology Switch to a paired Bluetooth enabled device during a call Before you begin: To perform this task, you must turn on Bluetooth technology. During a call, press the key > Activate <Bluetooth device>. Related information Turn on or turn off Bluetooth technology, Share contacts with a paired Bluetooth enabled car kit On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon.
Page 208: Send Contact Cards Using Bluetooth Technology
Before you begin: To perform this task, you must turn on Bluetooth technology. To delete a paired Bluetooth enabled device, you must first disconnect your BlackBerry smartphone from the Bluetooth enabled device. On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon.
Page 209: Bluetooth Technology Options
Depending on your BlackBerry smartphone model and wireless network, some profiles might not be supported. Option Description Audio Source (A2DP) This profile allows you to output audio from your BlackBerry smartphone to enabled devices that support stereo audio such as stereo headsets, speakers and car kits. A/V Remote Control...
Page 210: Turn Off A Bluetooth Profile
This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that is running the BlackBerry Desktop Software so that you can send and receive email messages and synchronise your organiser data without using a connection to the wireless network. To use this service, your email account must use a BlackBerry Enterprise Server.
Page 211: Restrict Outgoing Calls
Change the Contacts Transfer field. Press the key > Save. To allow your BlackBerry smartphone to make contacts available to other Bluetooth enabled devices, change the Contacts Transfer field to All. Related information Create a category for contacts, tasks or memos, Restrict outgoing calls On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon.
Page 212: Turn Off The Prompt That Appears When Connecting Or Pairing
Turn off automatic reconnection to Bluetooth enabled devices ® By default, when you turn on your BlackBerry smartphone, your smartphone attempts to connect to the last Bluetooth enabled device that you used. On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon.
Page 213: Troubleshooting: Bluetooth Technology
I can't pair with a Bluetooth enabled device Try the following actions: • Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device. • If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.
Page 214 I can't send or receive files If you're trying to send a file as an attachment, your BlackBerry smartphone must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 215: I Can't Share Contacts With A Paired Bluetooth Enabled
• Move your BlackBerry smartphone to another location in your vehicle or turn your smartphone to face another direction. The location of your BlackBerry smartphone's Bluetooth antenna in relation to your car kit's Bluetooth antenna may affect the Bluetooth connection.
Page 216: Nfc Technology
If your wireless service provider supports NFC technology, you can use NFC technology to quickly and wirelessly exchange information between your BlackBerry smartphone and other NFC-enabled smartphones, smart accessories, NFC-enabled electronic payment terminals and NFC-enabled access points. You can also use NFC technology to save, view, create or change smart tags.
Page 217 If necessary, enter your smartphone password or your accessory's PIN. Send a file using BlackBerry Tag You can use BlackBerry Tag to send files such as pictures, songs, videos, documents and voice notes between two NFC -enabled devices. Do one of the following: •...
Page 218: Smart Tags
About smart tags Organisations might add smart tags to items such as posters, flyers or t-shirts. When you tap the back of your BlackBerry smartphone against a smart tag, your smartphone reads the smart tag and saves the smart tag in the Smart Tags application.
Page 219 Align the back of your BlackBerry smartphone with an NFC-enabled device. Change a smart tag You can change smart tags that you have created or smart tags that you have saved on your BlackBerry smartphone. In the Applications folder, click the Smart Tags icon.
Page 220 Copy Bluetooth pairing information to a writeable smart tag Before you begin: To perform this task, your BlackBerry smartphone must already be paired with a Bluetooth enabled device. To make pairing faster between NFC-enabled devices and a Bluetooth enabled device that does not have NFC, you can copy the Bluetooth enabled device's pairing information from your smartphone to a writeable smart tag.
Page 221 Play a sound alert when NFC technology makes a connection You can set your BlackBerry smartphone to play a sound alert when NFC technology connects to a smart accessory, reads a smart tag or exchanges information with an NFC-enabled electronic payment terminal or NFC-enabled access point.
Page 222: Troubleshooting: Nfc Technology
I can't send or receive files If you're trying to send a file as an attachment, your BlackBerry smartphone must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 223 User Guide NFC technology • Verify that the file that you're trying to send is a file that you have added to your smartphone and that the file is not protected by copyright or DRM. • If you're trying to send a file to or receive a file from a specific application, verify that the application is installed on your smartphone.
Page 224: Storage Space And Media Cards
About media cards Depending on your BlackBerry smartphone model, you can insert a microSD media card into your smartphone to take videos and increase the storage space that's available on your smartphone for storing media files such as songs, ring tones, videos or pictures.
Page 225: Insert The Sim Card
To remove the battery door, pull up the bottom of the battery door. Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone. Slide the SIM card into the slot.
Page 226 Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card.
Page 227: Restore Smartphone Data From Your Media Card
Restore smartphone data from your media card, Restore smartphone data from your media card If you have backed up your BlackBerry smartphone data to your media card, you should be able to restore the data to your smartphone. On the Home screen, click the Setup icon.
Page 228: About Compression
Repair files stored on your media card or on your smartphone CAUTION: If you run the repair feature on your BlackBerry smartphone, your smartphone might delete files that have errors from your media card or on your smartphone. On the home screen or in a folder, click the Options icon.
Page 229: About File Encryption
About file encryption File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates, your smartphone password or both.
Page 230: Troubleshooting: Storage Space And Media Cards
My smartphone doesn't recognise my media card Try the following actions: • Verify that your media card is inserted in your BlackBerry smartphone correctly. For more information about inserting a media card into your smartphone, see the printed documentation that came with your smartphone. •...
Page 231 The application storage on my smartphone is low When the application storage available on your BlackBerry smartphone is low, your smartphone displays a dialog box that lists applications and languages that you don't use frequently. You can delete applications and languages in this list.
Page 232: Search
Change what happens when you type on the Home screen, Search for an item using voice enabled search Before you begin: Voice enabled search might not be available in all languages. To complete this task, your BlackBerry smartphone must be connected to the wireless network.
Page 233: Search For Messages
Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature.
Page 234: Message Search Criteria
Message search criteria Field Description Search Messages Specify whether you search for messages that are on your BlackBerry smartphone or for messages that are in an email application on your computer. Name Specify one or more contacts or email addresses that your smartphone should search for in messages.
Page 235: Do More With Your Message Search Results
User Guide Search Field Description Show Change the status of messages that your smartphone should search for. Type Change the type of messages that your smartphone should search for. Do more with your message search results In the search results, highlight a message. Press the key.
Page 236: Troubleshooting: Search
> Find Next or Find Next on Page. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organisation's contact list.
Page 237 User Guide Search Related information Turn on, turn off or check the status of a network connection,...
Page 238: Security
BlackBerry ID After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product or service that supports BlackBerry ID. If you exceed the number of allowed attempts to log in using BlackBerry ID, wait for the security lockout to end before you try to log in again.
Page 239: Set Or Change Your Smartphone Password
My smartphone prompts me to make an emergency call when I type a password, Set or change your smartphone password If you forget your BlackBerry smartphone password, it can't be recovered. You can reset your password without knowing your current password by deleting all your smartphone data.
Page 240: Change When Your Smartphone Locks Automatically With A Password
Depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator. If you set a BlackBerry smartphone password, you can set your smartphone to lock automatically after a certain period of time or when you insert your smartphone into a holster.
Page 241: Parental Controls
Security Delete smartphone data, third-party applications or media card files Before you delete your BlackBerry smartphone data or media card files, consider backing up the data and files so that you have a copy on your computer. CAUTION: If encryption is turned on, the process for deleting all smartphone data can take about one hour to complete.
Page 242: Change Parental Controls
To allow access to Twitter, select the Twitter check box. • To allow picture taking, select the Camera check box. • To allow access to BlackBerry Messenger, select the BlackBerry Messenger check box. Press the key > Options. Press the key >...
Page 243: Password Keeper
User Guide Security Press the key > Save. Enter your four-digit PIN. Click OK. Related information I forgot the PIN for Parental Controls, Password Keeper About the Password Keeper Use the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your passwords with a Password Keeper password.
Page 244 User Guide Security Copy a password On the Home screen or in the Applications folder, click the Password Keeper icon. Highlight a password. Press the key > Copy Username or Copy Password. To clear the clipboard, press the key > Clear Clipboard. Note: Passwords are not encrypted when they are on the clipboard.
Page 245: Turn On Encryption
About encrypting data and files on your smartphone When encryption for data on your BlackBerry smartphone is turned on, your smartphone uses a private key to encrypt data stored on your smartphone, including data that your smartphone receives when it's locked. When you lock your smartphone with a password, a lock indicator appears at the top of the screen when your smartphone has secured your data.
Page 246 Set encryption strength If encryption of data that is stored on your BlackBerry smartphone is turned on, you can set the strength of the encryption that your smartphone uses to protect data that you receive when your smartphone is locked with a password.
Page 247: Sim Card
Security SIM card Depending on your wireless service provider and wireless network, your BlackBerry smartphone might not use a SIM card. Protect your SIM card with a PIN code To get your SIM card PIN code, contact your wireless service provider.
Page 248 On the Home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Memory Cleaning. • To prevent your BlackBerry smartphone from deleting sensitive data when you insert your smartphone in a holster, clear the Clean When Holstered check box. •...
Page 249: About Pgp Keys
About PGP keys If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download PGP keys over the wireless network from a certificate server provided by your administrator. Depending on your organisation, enrolment with the PGP Universal Server might be required and might also occur automatically.
Page 250 If your administrator has provided you with a certification authority profile, you can enrol with the profile to download a certificate to your BlackBerry smartphone. If the certificate is scheduled to expire soon, you can re-enrol to receive an updated certificate.
Page 251 Key. Send or delete a certificate or PGP key When you send a certificate or PGP key, your BlackBerry smartphone sends the public key, but doesn't send the corresponding private key. On the Home screen or in a folder, click the Options icon.
Page 252 Status indicators for certificates and PGP keys Indicator Description The certificate or PGP key has a corresponding private key that is stored on your BlackBerry smartphone or a smart card. The certificate chain or PGP key is trusted and valid, and the revocation status is good.
Page 253 User Guide Security Status indicators for certification authority profiles Indicator Description A valid certificate is associated with the certificate authority profile. A new certificate is being retrieved because the current certificate is scheduled to expire soon. The enrolment request is awaiting approval from the certificate authority. Enrolment with the certificate authority profile is pending because an action from the user is required to continue, or because enrolment is scheduled to occur later.
Page 254 Revoke a certificate or PGP key If you revoke a certificate or PGP key, it is revoked only in the key store on your BlackBerry smartphone. Your smartphone doesn't update the revocation status on the certificate authority, CRL servers or on the PGP Universal Server.
Page 255 Press the key > Save. If you turn off the display name prompt, when you add a certificate or PGP key, your BlackBerry smartphone uses the subject as the name for the certificate or PGP key. Add an email address to a certificate On the Home screen or in a folder, click the Options icon.
Page 256: Certificate Servers
> Save. Clear the PGP data cache The PGP data cache contains cached PGP public keys and the PGP Universal Server policy that your BlackBerry smartphone downloads from the PGP Universal Server. On the home screen or in a folder, click the Options icon.
Page 257: Change Connection Information For A Certificate Server
Authentication Type Specify whether you must log in to the server. Connection Type Specify whether your BlackBerry smartphone uses an SSL connection or a TLS connection to connect to the server. Send connection information for a certificate server On the home screen or in a folder, click the Options icon.
Page 258: Key Store
> Change Key Store Password. Synchronise the key store password with the smartphone password If you synchronise the key store password with your BlackBerry smartphone password, when you change your smartphone password, the key store password changes to match it automatically.
Page 259 Turn off automatic back-up and restore of key store data By default, items in the key store on your BlackBerry smartphone are backed up or restored when you back up or restore your smartphone data. For security reasons, if you don't want to back up your private key to your computer or restore your private key from your computer, you can turn off automatic backup and restore of key store data.
Page 260: Change The Refresh Rate For Certificate Revocation Lists
Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry smartphone, but you can't import private keys. As a result, private key operations such as signing and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on your smartphone.
Page 261: Import A Certificate From A Smart Card
S/MIME-protected messages. Turn on two-factor authentication Before you begin: To perform this task, you must set a password for your BlackBerry smartphone and have the smart card password that you received with your smart card. On the Home screen or in a folder, click the Options icon.
Page 262 Turn off smart password entry Before you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry smartphone. You can turn off smart password entry to reduce the chance that someone might guess your smartphone password or smart card password based on the smart password filter that your smartphone applies to password fields.
Page 263 You must have the smart card password that you received with your smart card. Use a certificate to authenticate your smart card Before you begin: To perform this task, you must be using a smart card and a password to unlock your BlackBerry smartphone.
Page 264: Vpn Settings
About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry smartphone regenerates periodically and a PIN. If you use a software token to log in to a VPN, the software token must be on your smartphone and the software token information that appears in the VPN profile must be correct.
Page 265 About permissions and trust status for third-party applications You or your administrator can set permissions that control how third-party applications on your BlackBerry smartphone interact with the other applications on your smartphone. For example, you can control whether third-party applications can access data or the Internet, make calls or track your location.
Page 266 About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry smartphone might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices.
Page 267 Description Cross Application Communication Specify whether third-party applications can communicate and share data with other applications on your BlackBerry smartphone. Device Settings Specify whether third-party applications can turn on or turn off your smartphone or change smartphone options, such as display options.
Page 268: Troubleshooting: Security
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your...
Page 269 Verify that your organisation permits you to download certificates or PGP keys from an LDAP-enabled server. For more information, contact your administrator. • If you changed the connection type that your BlackBerry smartphone uses to connect to an LDAP-enabled server, try using the default connection type.
Page 270: I Forgot The Pin For Parental Controls
User Guide Security I forgot the PIN for Parental Controls Once a PIN for Parental Controls has been set, it can't be recovered. To set a new PIN, you must delete all smartphone data. Related information Change Parental Controls, Turn off Parental Controls, Delete smartphone data, third-party applications or media card files,...
Page 271: Service Books And Diagnostic Reports
I can't run or submit a diagnostic report, Accept, delete or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry smartphone over the wireless network to add an additional service or application to your smartphone.
Page 272: Set A Default Recipient For Diagnostic Reports
If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient.
Page 273 User Guide Service books and diagnostic reports • If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't submit a diagnostic report to a PIN, try submitting the report to an email address. Related information Run, view, send or delete a diagnostic report,...
Page 274: Synchronisation
Reconcile email over the wireless network manually If you file or delete email messages and the changes aren't reflected on your BlackBerry smartphone or your computer, you can reconcile your email manually. To complete this task, wireless email reconciliation must be turned on.
Page 275: Manage Email Reconciliation Conflicts
Manage email reconciliation conflicts You can set whether the email on your BlackBerry smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs. A conflict occurs when you change the same email on your smartphone and in the email application on your computer.
Page 276: Your Smartphone
About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organiser data, fonts, saved searches and browser bookmarks using the BlackBerry Desktop Software.
Page 277: Troubleshooting: Synchronisation
You can only synchronise the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and synchronise it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 278 Some characters in calendar entries don't appear correctly after synchronisation If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer.
Page 279: Accessibility Options
User Guide Accessibility options Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. On the Home screen, click the Media icon. Press the key >...
Page 280: Audio And Phone Accessibility Options
Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low and when you connect or disconnect a USB cable or accessory to or from your smartphone.
Page 281: Hearing Aid Mode
About TTY support When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text that you can read on your TTY device.
Page 282: Voice Dialling
"Check my phone number" If you have multiple phone numbers associated with your BlackBerry smartphone, say this voice command to check your active phone number. "Check signal strength" Say this voice command to check your wireless coverage level.
Page 283: Typing Accessibility Options
To ignore the suggestions, keep typing. Change your typing style You can change how your BlackBerry smartphone recognises what you type by selecting a typing style. On the home screen or in a folder, click the Options icon. Click Typing and Language > Typing.
Page 284 User Guide Accessibility options • To set your smartphone to suggest word predictions as you type, change the Style field to Predictive. Press the key > Save. Related information I have no Advanced Style Options,...
Page 285: Calculator
User Guide Calculator Calculator Use the calculator On the Home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the smartphone keyboard. Convert a measurement On the Home screen or in the Applications folder, click the Calculator icon.

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