Page 1 BlackBerry Curve Series BlackBerry Curve 9350/9360/9370 Smartphones User Guide Version: 7.0 To find the latest user guides, visit www.blackberry.com/docs/smartphones.
Page 2 SWD-1735726-0810041221-001...
Page 3: Table Of Contents
Personalize: Top 10......................................Troubleshooting: Top 10....................................Tips and shortcuts......................................Tips: Doing things quickly....................................Tips: Extending battery life....................................Tips: Finding apps....................................... Tips: Freeing and conserving storage space............................... Tips: Updating your software..................................... Tips: Keeping your information safe.................................. Tips: Managing indicators....................................Phone shortcuts......................................... Message shortcuts......................................
Page 4 How to: Media........................................Music..........................................Videos..........................................Video camera........................................Camera..........................................Pictures..........................................Voice notes......................................... Ring tones, sounds, and alerts.................................... How to: Ring tones, sounds, and alerts................................Troubleshooting: Ring tones, sounds, and alerts............................... Browser..........................................How to: Browser......................................... Troubleshooting: Browser....................................Calendar..........................................How to: Calendar........................................ Troubleshooting: Calendar....................................
Page 5 Synchronizing tasks and memos..................................About categories........................................ Categorize a contact, task, or memo.................................. Create a category for contacts, tasks, or memos............................... Turn off the prompt that appears before you delete items..........................Typing..........................................How to: Typing........................................Troubleshooting: Typing..................................... Keyboard..........................................How to: Keyboard.......................................
Page 6 View, submit, or delete a diagnostic report............................... Set a default recipient for diagnostic reports..............................I can't run or submit a diagnostic report................................Find your smartphone model number and version of the BlackBerry Device Software..................Synchronization........................................How to: Synchronization....................................Troubleshooting: Synchronization..................................
Page 7 Calculator........................................... Use the calculator....................................... Convert a measurement..................................... Glossary..........................................Legal notice........................................
Page 8: Quick Help
A BlackBerry® ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World™...
Page 9 When you rotate JPEG and PNG pictures, the pictures are saved automatically in the rotated view. Sort pictures from either newest to oldest, or oldest to newest. This lets you see a slide show in the order that pictures were taken.
Page 10 The Setup application should appear automatically the first time that you turn on your smartphone. 1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon. 2. Click a section to change options or to complete a short series of prompts that help you set the options.
Page 11: Flashing Led
Select an item. Speakerphone Turn on or turn off the speakerphone during a call. Flashing LED The LED on the top of your BlackBerry® smartphone flashes different colors to indicate different statuses. Flashing LED color Description Green You're in a wireless coverage area. You can turn on or turn off this notification.
Page 12: Application Icons
Application icons You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial view of the home screen displays icons for only some of the available applications. To view more application icons on the home screen, click All.
Page 13 Added email address Added work email address Text Messages Instant messaging Instant Messaging folder BBM™ Some applications might appear in this folder including applications that you download. Windows Live™ Messenger for BlackBerry® AOL® Instant Messenger™ Service for BlackBerry® smartphones smartphones Google Talk™...
Page 14 Social Feeds Facebook® for BlackBerry® smartphones Twitter® for BlackBerry® smartphones BlackBerry Device Software update A software update for the BlackBerry® Device A software update for the BlackBerry Device Software is available. Software is being downloaded. A software update for the BlackBerry Device A software update for the BlackBerry Device Software is ready to be installed.
Page 15: Home Screen Icons
Home screen icons These icons are status indicators that appear at the top of the home screen. Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear. New item Update is available in the BlackBerry App World™...
Page 16 Text message Message has been delivered Message has been read Battery power level icons These icons appear at the top of the Home screen and at the top of the screen in some applications. Full battery Battery is charging Low battery Typing icons These icons appear in the upper-right corner of the screen when you type.
Page 17: Phone Icons
Flash is turned on Flash is turned off Automatic flash mode Scene mode Video camera These icons appear at the bottom of the screen in the video camera. You can click these icons. Start recording Pause recording Send video Rename video...
Page 18: Your Home Screen
My display changed, 214 Add a shortcut to your home screen or Favorites panel You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories. 1. Browse to a website, or highlight the item that you want to create a shortcut for.
Page 19: Change Themes
• To move the application icon into an application folder, click Move To Folder. Click an application folder. • To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder. Change where apps that you download appear To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create.
Page 20: Feature Availability
1. On the Home screen, press the key > Options. • To search your BlackBerry® smartphone or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search. • To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.
Page 21 For more information about your plan, contact your wireless service provider. BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use some browser options.
Page 22: How To: Top 10
BlackBerry® Enterprise Server. If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail® or Google Mail™) or a new email address for your smartphone, and do not see this option, contact your administrator or wireless service provider.
Page 23: Copy Contacts From Your Sim Card To Your Contact List
2. Do one of the following: • If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option. • If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option.
Page 24: Send A Text Message
> Find a Location. • To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the information for the point of interest. Highlight the point of interest.
Page 25: Tips: Top 10
Quick Help Lock or unlock your smartphone You can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry® smartphone password, you can also lock your smartphone with a password. Depending on how you or your administrator set your password options, if you don't use your smartphone for a certain period of time, your smartphone might lock with a password automatically.
Page 26 Tips: Managing indicators Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.
Page 27 Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Page 28 Use pop-up menus. Pop-up menus provide common available actions, and appear in the center of the screen. For example, you can use the pop- up menu in a message to file, forward, or reply to the message. To open a pop-up menu, press and hold the trackpad. To select a command, click the trackpad.
Page 29 Tips: Freeing and conserving storage space Try to maintain at least 10 MB of available application storage on your BlackBerry® smartphone. If you find that your smartphone processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email, calendar entries, and media files might help you conserve storage space.
Page 30 Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Page 31: Phone Shortcuts
Click a phone number. Typing shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Insert a period Press the Space key twice. The next letter is capitalized.
Page 32: Media Shortcuts
Press the Left Shift key or Right Shift key and click the trackpad. Media shortcuts Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry®...
Page 33: Personalize: Top 10
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following: • Click a tone. • To use a song that is on your BlackBerry® smartphone or on a media card, click All Music. Find and click a song.
Page 34: Change The Language
• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor.
Page 35: Change The Display Font
When you receive a call or message from the contact, your BlackBerry® smartphone uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile.
Page 36: Troubleshooting: Top 10
Verify that your wireless service plan includes phone or voice services. • If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
Page 37 Verify that your BlackBerry® smartphone is connected to the wireless network. • If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact. •...
Page 38: I Forget My Smartphone Password
Try the following actions: • On the Home screen, click the Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent. • If you have created contact alerts, on the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts >...
Page 39 Many car kits need to discover your smartphone rather than your smartphone discovering the car kit. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Page 40: The Media Player Screen Closes
The media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.
Page 41: Tips And Shortcuts
User Guide Tips and shortcuts Tips and shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Tips: Doing things quickly For full instructions, click the links under Related information at the bottom.
Page 42 User Guide Tips and shortcuts Set your BlackBerry® smartphone to turn on and turn off On the Home screen or in a folder, click the Options icon. Click automatically. Device > Auto On/Off. You can set your smartphone to turn off while you aren't using it for an extended period, like when you sleep.
Page 43: Tips: Finding Apps
Tips: Freeing and conserving storage space Try to maintain at least 10 MB of available application storage on your BlackBerry® smartphone. If you find that your smartphone processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email, calendar entries, and media files might help you conserve storage space.
Page 44: Tips: Updating Your Software
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Page 45: Tips: Keeping Your Information Safe
Tips: Managing indicators Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content...
Page 46: Phone Shortcuts
Click your smartphone model, and then click the Icons guide. Phone shortcuts Depending on the typing input language that you're using, some shortcuts might not be available. Change your ring tone From the home screen, press the key. Press the key >...
Page 47: Message Shortcuts
Click your phone number at the top of the screen. Click a phone number. Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. In a message Reply to a message...
Page 48: File And Attachment Shortcuts
Move to the previous related message Press K File and attachment shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Search for text in a file or an attachment Press F Move to the last cursor position after closing and reopening a...
Page 49: Typing Shortcuts
User Guide Tips and shortcuts Typing shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Insert a period Press the Space key twice. The next letter is capitalized. Insert an at sign (@) or a period (.) in an email address field Press the Space key.
Page 50: Media Shortcuts
User Guide Tips and shortcuts Media shortcuts Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry®...
Page 51: Browser Shortcuts
Tips and shortcuts Browser shortcuts To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language that you are using, some shortcuts might not be available. Insert a period (.) in the address bar Press the Space key.
Page 52: Calendar Shortcuts
Search for text in a presentation Press F Note: You can change what happens when you type on the home screen. To search for text in a presentation, you must view the presentation in text view or in text and slide view.
Page 53: Map Shortcuts
I can't use a shortcut Try the following actions: • Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language. • If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.
Page 54: Phone
User Guide Phone Phone How to: Phone Phone at a glance Phone icons These icons appear at the top of the Home screen and in the Phone application. Missed call Received call Placed call Voice mail message Phone basics Find your phone number Do one of the following: •...
Page 55: Make A Call
If your wireless service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages.
Page 56: Place A Call On Hold
• Click a tone. • To use a song that is on your BlackBerry® smartphone or on a media card, click All Music. Find and click a song. • To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
Page 57: Emergency Calls
You can purchase an optional headset to use with your BlackBerry® smartphone. If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call.
Page 58: Make An Emergency Call
To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but they can't hear you.
Page 59: Speed Dial
5. If necessary, click a phone number for the contact. To make a call using speed dial, from the Phone application, the home screen, a message, or a message list, press and hold the key that you assigned to the contact.
Page 60 2. Press the key > Options > Call Forwarding. • To forward all calls to a call forwarding number, change the Forward Calls field to Always. Change the Forward All Calls field to a call forwarding number. • To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply, and If Not Reachable fields to a call forwarding number.
Page 61: Fixed Dialing And Smart Dialing
Depending on your wireless service provider and wireless network, this feature might not be supported. About fixed dialing If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers (for example, 911 or 112).
Page 62 With the smart dialing feature, you can set a default country code and area code for phone numbers in the Contacts application so that you don't have to dial a country code and area code each time that you make a call, unless the country code or area code are different from the default codes that you set.
Page 63: Conference Calls
Speak privately with a contact during a conference call You can perform this task only if you make a conference call by calling other contacts and joining the calls together, and not if you create a conference call meeting in the calendar of your smartphone.
Page 64: Call Logs
You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it's stored on your BlackBerry® smartphone for 30 days.
Page 65: Multiple Phone Numbers
• To delete a single call log, highlight a call log. • To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key.
Page 66: Phone Options
Phone If your wireless service provider has set up your smartphone to support more than one phone number, you can make calls and receive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
Page 67: Turn Off The Prompt That Appears Before You Delete Items
• To stop answering calls automatically when you remove your smartphone from the holster, change the Auto Answer Calls field to Never. • To end calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Into Holster.
Page 68: Turn On Hearing Aid Mode
TTY device. If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your smartphone. To get an adapter accessory that Research In Motion® has approved for use with your smartphone, visit www.shopblackberry.com.
Page 69: Voice Mail
Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail.
Page 70: Troubleshooting: Phone
Verify that your wireless service plan includes phone or voice services. • If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
Page 71: I Can't Check My Voice Mail
Check the voice mail for your alternate phone number. • You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator.
Page 72: I Can't Make Calls Using A Voice Command
• Verify that your keyboard is unlocked. • Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.
Page 73: Voice Commands
• To turn on voice prompts, change the Audio Prompts field to Basic Prompts. • To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change the Audio Prompts field to Detailed Prompts.
Page 74: Change The Language For Voice Commands
If your BlackBerry® smartphone identifies more than one possible match to a voice command, your smartphone presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your smartphone always selects the best match and dials the phone number automatically.
Page 75: Troubleshooting: Voice Commands
• Verify that your keyboard is unlocked. • Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.
Page 76: Messages
Send an email 1. On the Home screen, click the Messages icon. 2. Press the key > Compose Email. 3. In the To field, type an email address or a contact name. 4. Type a message. 5. Press the key > Send.
Page 77: Check Spelling
• Press the key > Choose Contact. Click a contact. • Type a phone number that can receive text messages (including the country code and area code). For languages with non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard.
Page 78: Save A Draft Of A Message
Delete. If necessary, delete the message from your message inbox as well. • To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key. Press the key >...
Page 79: Save A Message
To view the display name again, press the key > Show Name. Save a message Saved messages aren't deleted even if your BlackBerry® smartphone is set to delete messages automatically after a certain period of time. On the Home screen, click the Messages icon.
Page 80 > Options > Message Display and Actions. • To hide the new message indicator, clear the Display New Message Indicator checkbox. • To hide the unread message indicator, change the Display Message Count field to None. 3. Press the key >...
Page 81: Email
Attach a file to an email, 79 Attach a file to an email To attach a file that is saved on your organization's network, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 82 Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher in the list.
Page 83 User Guide Messages For information about completing this task for a personal email account that you have on your BlackBerry smartphone (such as Google Mail™ or Windows Live™ Hotmail®), visit www.blackberry.com/docs/smartphones and click the link under Email Setup. 1. On the Home screen, click the Messages icon.
Page 84 3. Highlight an email filter. 4. Press the key. • To change an email filter, click Edit. Change the options for the email filter. Press the key > Save. • To prioritize an email filter, click Move. Click the new location.
Page 85: Synchronizing Email
When you file or delete email messages on your smartphone, these email messages should be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your smartphone.
Page 86: About Synchronization Conflicts
Messages Empty the deleted items folder on your computer from your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon.
Page 87: Viewing And Replying To Email
About flags Depending on the message service that you use, you can add flags to email messages that you receive or send as a reminder to you or the recipients to follow up with the messages. You can use flags of different colors, add follow-up notes, and set due dates so that your BlackBerry®...
Page 88 Add, change, or remove a flag If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry® smartphone and are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task.
Page 89: Mark A Message As Read Or Unread
Storing and filing email About synchronization of email folders You can add, change, or delete email folders in the email application on your computer or in the Messages application on your BlackBerry® smartphone. If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports this feature, changes that you make to email folders are synchronized over the wireless network.
Page 90 6. Press the key > Save. Note: If you click the Select All menu item, all email, including email that appears in the sent items folder in the email application on your computer, appears on your BlackBerry smartphone. Related information...
Page 91: Email Options
• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor.
Page 92: Change Options For Your Personal Email Account
4. Select the Use Out Of Office Reply check box. 5. In the field that appears, type a reply. 6. If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off. 7. Press the key >...
Page 93 Stop displaying recent contacts in email address fields By default, when you type the first few characters of a contact name or an email address in a To, Cc, or Bcc field, your BlackBerry® smartphone displays the email addresses of recent contacts who are not in your contact list.
Page 94: Google Mail
Apply or remove a Google Mail label You can apply a label or multiple labels to a Google Mail™ message or conversation to help organize your message inbox. If you apply a label to an individual message in a conversation, the label is applied to all of the messages in the conversation.
Page 95 Messages Archive a Google Mail message or conversation If you archive a Google Mail™ message that is part of a conversation, the Archive label is applied to all of the messages in the conversation. 1. On the Home screen, click the Messages icon.
Page 96 • If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry® Internet Service.
Page 97 If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld, email that you delete in the email application on your computer is also deleted from your smartphone.
Page 98 The number of new or unread messages includes saved messages and filed messages. If you have set your BlackBerry® smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer, your smartphone files the message.
Page 99: Text Messages
Depending on the typing input language that you use to type your text messages, your messages might display to your recipients differently than you expect. Depending on your wireless service provider, you might also be able to send and receive the following media files in text messages: .jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov.
Page 100: Composing And Sending Text Messages
• Press the key > Choose Contact. Click a contact. • Type a phone number that can receive text messages (including the country code and area code). For languages with non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard.
Page 101: Viewing And Replying To Text Messages
User Guide Messages If you change the importance level for text messages, a high priority indicator or low priority indicator appears on your BlackBerry® smartphone beside every text message that you send. If the recipient's device model and messaging application supports importance levels for messages, the importance level will also be indicated to the recipient.
Page 102: Store Text Messages On Your Sim Card
3. In the General Text Messaging Options section, select the Show Names check box. 4. If you want to change your display name, beside the Display Name field, type a name. This name appears only in the history of your text messages, and not in messages that you send.
Page 103 4. Click Save. Save a contact card from a message If you receive a contact card in a message, you can save it so that the contact information is added to your contact list. 1. In a message, highlight a contact card.
Page 104: Cell Broadcasting
Set how long your service center attempts to send text messages If you send a text message and it cannot be delivered immediately, your service center tries to send the text message for the number of times that is set in the Retries field. Depending on your wireless service provider, this option might not appear.
Page 105 I can't turn on cell broadcasting, 104 Stop receiving messages from a cell broadcast channel Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location. 1. On the Home screen or in a folder, click the Options icon.
Page 106: I'm Not Receiving Text Messages
Clear the checkbox beside all the languages that your SIM card doesn't support. I can't attach a file to a text message Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show.
Page 107: Pin Messages
User Guide Messages • Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg file, .gif file, or .midi file). • Verify that the file isn't copyright protected. •...
Page 108 Verify that your BlackBerry® smartphone is connected to the wireless network. • If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact. •...
Page 109 If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld, email that you delete in the email application on your computer is also deleted from your smartphone.
Page 110: Attachments
You can use the Files application to view a list of all the files that are saved on your smartphone. You can also rename, move, and delete files on your organization's network from your smartphone.
Page 111 Send a file The type of file that you're trying to send, the email account that you use, and the applications that you have installed on your BlackBerry® smartphone determine the method you can use to send a file. You can select and send multiple picture files at one time.
Page 112: Contact Cards
I can't attach a file to a text message, 104 Save a contact card from a message If you receive a contact card in a message, you can save it so that the contact information is added to your contact list. 1. In a message, highlight a contact card.
Page 113: Security Options For Messages
Block incoming messages If your email account uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both. For more information, contact your administrator.
Page 114 Recipients use their private key to decrypt the message. To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your smartphone uses the email address in your contact list to locate a PGP® key or certificate for the contact.
Page 115 > Continue. Download the certificate used to sign or encrypt a message If a certificate isn't included in a received message or isn't already stored in the key store on your BlackBerry® smartphone, you can download the certificate. 1. In a message, highlight the encryption indicator or a digital signature indicator.
Page 116 > Import Server. View the certificate used to sign or encrypt a message 1. In a message, highlight the encryption status indicator or a digital signature indicator. 2. Press the key > Display Sender's Certificate or Display Encryption Certificate.
Page 117 Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry® device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain.
Page 118 For example, if your default signing and encryption option is set to Sign and you compose a reply to a message that is classified as confidential, the signing and encryption option is set to Sign and Encrypt instead of the default signing and encryption option.
Page 119 Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact that you haven't sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your smartphone tries to use the message classification that was used for the last message.
Page 120: Ibm Lotus Notes Native Encrypted Messages
IBM Lotus Notes ID file using Lotus® iNotes® (previously known as IBM® Lotus® Domino® Web Access). Your computer must be running IBM Lotus Notes 7.0 or later with an email account on an IBM Lotus Domino server 7.0 or later.
Page 121: Pgp Protected Messages
Recipients use their private key to decrypt the message. To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your smartphone uses the email address in your contact list to locate a PGP® key or certificate for the contact.
Page 122 If a PGP® key isn't included in a received message or isn't already stored in the key store on your BlackBerry® smartphone, you can download the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your smartphone might download the sender’s PGP key from the PGP Universal Server automatically.
Page 123 > Display Sender's PGP Key or Display Encryption PGP Key. PGP protected message status Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak. Indicator Description The message is strongly encrypted.
Page 124: Change Options For Downloading Attachments In Encrypted Messages
For example, if your default signing and encryption option is set to Sign and you compose a reply to a message that is classified as confidential, the signing and encryption option is set to Sign and Encrypt instead of the default signing and encryption option.
Page 125: Change The Default Message Classification
If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the classification for a sent message in the Sent Items folder.
Page 126 The message might have been encrypted with an algorithm that isn't supported. • If you are using the PGP® Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® Desktop...
Page 127: Files And Attachments
You can use the Files application to view a list of all the files that are saved on your smartphone. You can also rename, move, and delete files on your organization's network from your smartphone.
Page 128 Send a file The type of file that you're trying to send, the email account that you use, and the applications that you have installed on your BlackBerry® smartphone determine the method you can use to send a file. You can select and send multiple picture files at one time.
Page 129: Managing Files And Attachments
To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. When you save a file from your organization's network to your BlackBerry smartphone, the file is saved in its original format. 1. On the Home screen or in a folder, click the Files icon.
Page 130 Hide a file or folder To view a file or folder after you hide it, you must remember the location of the file or folder. 1. On the Home screen, click the folder that contains the file or folder you want to hide.
Page 131: View Tracked Changes In A Document
• To view all the text in a column, click the column label. Click Fit. • To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of the spreadsheet. Click a size.
Page 132: Troubleshooting: Files
• To view a list of pages in a multipage .tif file, click Table of Contents. • To move to a specific page in a multipage .tif file, click Table of Contents. Click a page. Click View. • To switch pages in a multipage .tif file, click Next Page or Prev Page.
Page 133: A Skipped Content Bar Appears In A Document
If part of a Google Mail™ conversation doesn't appear, press the key > More of Conversation. • If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again. Related information...
Page 134: Media
To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but they can't hear you.
Page 135 > Save. Turn on or turn off audio and video shortcuts By default, your BlackBerry® smartphone uses the Volume and Mute keys as shortcuts to play, pause, and skip audio and video files. 1. On the home screen, click the Media icon.
Page 136 View a hidden file or folder, 128 Change the amount of time before the media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® smartphone.
Page 137 Send a file The type of file that you're trying to send, the email account that you use, and the applications that you have installed on your BlackBerry® smartphone determine the method you can use to send a file. You can select and send multiple picture files at one time.
Page 138: Supported Audio And Video File Formats
To perform this task, you must turn on Bluetooth® technology. When a media file is sent to your BlackBerry® smartphone using Bluetooth technology, a dialog box appears on the screen. 1. In the Accept connection request dialog box, click Yes.
Page 139: Music
2. Do one of the following: • To shuffle and play all of your songs, click Shuffle Songs. • To shuffle all the songs by an artist, or in an album, genre, or playlist, find and highlight one of these categories. Press key > Shuffle.
Page 140: Rename Or Delete A Playlist
If you're trying to save a media file on your media card, delete old media files. • In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures.
Page 141 The media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.
Page 142: Videos
Keep backlighting on when you play a video By default, backlighting is designed to turn off after a period of time to conserve battery power. You can change your media options so that backlighting stays on when you play a video.
Page 143 If you're trying to save a media file on your media card, delete old media files. • In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures.
Page 144: Video Camera
The media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.
Page 145 > Save. Reduce blurriness in the videos that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the video camera when you are recording a video. 1. On the Home screen, click the Media icon > Video Camera icon.
Page 146 The flash dims or turns off If the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash might turn off.
Page 147: Camera
BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.
Page 148: Take A Picture
Take a picture 1. On the Home screen, click the Camera icon. 2. If you have turned on digital zoom, on the trackpad, slide your finger up or down to zoom in or out. 3. Press the Right Convenience key.
Page 149 > Save. Change the review duration of the pictures that you take You can set how long a picture remains on the screen after you take it, or turn off that option so that you can take another picture right away.
Page 150 The flash dims or turns off If the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash might turn off.
Page 151 User Guide Media • In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures. • In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage space than smaller videos.
Page 152: Pictures
Save a picture from a text message or a webpage You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® smartphone storage space or a media card. 1. Open a picture attachment in a text message or highlight a picture on a webpage.
Page 153 2. Press the key > Media Options. • To change the number of seconds between slides in a slide show, change the Slide Show Interval field. • To change the type of slide transition used, change the Slide Show Transition field.
Page 154: Import Pictures To The Pictures Application
Find a picture that you took with the camera Pictures that you take with the camera are saved to the Camera Pictures folder in the Pictures application. If you have filed your pictures in other folders, they'll no longer appear in the Camera Pictures folder.
Page 155 Every time you rotate a picture, your BlackBerry® smartphone automatically tries to save the picture's new direction. You might receive an error message if the picture is copyright protected, over a certain file size, or isn't in a JPG or PNG format. If the picture isn't copyright protected and if you have a third-party image editing application, you might be able to reduce the size of your picture or change the format of your picture to JPG or PNG and then try to rotate the picture again.
Page 156: Voice Notes
If you're trying to save a media file on your media card, delete old media files. • In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures.
Page 157 The media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.
Page 158: Ring Tones, Sounds, And Alerts
Your smartphone has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent, and Phone Calls Only. You can change the tones in any preloaded profile to an audio file that is stored in your smartphone storage space or on a media card, or you can create additional profiles.
Page 159: Add Or Delete A Custom Profile
When you receive a call or message from the contact, your BlackBerry® smartphone uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile.
Page 160: Change Alarm Notification Options
Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry® smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone.
Page 161: Troubleshooting: Ring Tones, Sounds, And Alerts
For calls, the number of times that your BlackBerry® smartphone vibrates isn't determined by the number of vibrations that you set in your sound profile, and there's no setting for the number of rings if you don't subscribe to voice mail. Your smartphone vibrates or rings until the caller or the wireless network ends the connection.
Page 162: Browser
User Guide Browser Browser How to: Browser Browser at a glance...
Page 163: Browser Basics
If you open a link that is in a message, calendar entry, or memo, the link automatically opens in a new tab.
Page 164: Turn On Browser Shortcuts
Search for text in a message, in a file, or on a webpage To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. In a message, in a file, in an attachment, or on a webpage, press the key >...
Page 165 I cannot play a song or video on a web page, 172 Download a file from a webpage You can download multiple files at once. When you download a file, the Downloads screen appears so that you can check the progress of your downloads.
Page 166: Browser Bookmarks
1. On the home screen, click the Browser icon. • To send a web address for a webpage that is in your bookmark folder or browser history, highlight a webpage. • To send a different web address, browse to a webpage.
Page 167: Browser Options
4. Press the key. • To add a bookmark folder, click Add Subfolder. • To rename a bookmark folder, click Rename Folder. Type a new name for the folder. Press the key on the keyboard. • To delete a bookmark folder, click Delete Folder.
Page 168 Add a search engine from a website, 166 Add a search engine from a website You can try adding a search engine if the search engine that you want to use doesn't appear as an option when you are changing your default search engine.
Page 169: Delete Browsing Information
> Options. 3. In the General section, below Prompt Before, do one of the following: • To receive a prompt confirming that you want to close the browser when you have multiple tabs open, select the Closing Tabs on Exit checkbox.
Page 170: Browser Security
> Save. When you visit a website that requests your location, a dialog box appears. If you select the Don't ask again for this website check box, the website and the permissions that you set for it are saved in Geolocation Permissions in your browser options.
Page 171 Browser security options, 168 Add a trusted content server If your email account uses a BlackBerry® Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server.
Page 172: Browser Push
Add Host. In the Host Name field, type the website name. In the Certificate field, select the certificate that is associated with the website. Click OK. • To change a website that is associated with a certificate, in the Default Client Certificates list, highlight an item. Press key > Edit. Change the certificate. Click OK.
Page 173: Troubleshooting: Browser
You can add RSS feeds to your BlackBerry® smartphone so that you receive updates on your favorite blogs and websites. You can add RSS feeds directly from a webpage or by using the Social Feeds application. With the Social Feeds application, you can stay current with your social networks and view your RSS feeds in one location.
Page 174 I receive a prompt to switch networks when I stream a song or video If you receive a prompt to switch networks, you can't stream songs or videos with the Internet connection that you are using. If you switch networks, extra fees might apply. For more information, contact your wireless service provider or administrator.
Page 175: Calendar
BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your media card.
Page 176: Synchronize Organizer Data Over The Wireless Network
If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.
Page 177: Manage Data Synchronization Conflicts
Switch calendar views You can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments, meetings, and free time in a list.
Page 178: Switch Calendars
Set an alarm in the calendar You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change your regular alarm in the Clock application. Because the alarm tone settings are shared by the alarms in the Calendar and the Clock application, changes to the alarm tone settings will affect the alarms in both applications.
Page 179: Respond To A Meeting Invitation
• If you are the meeting organizer, to select the next time that all meeting participants are available, click Next Available Time. • To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative), press the key >...
Page 180: Calendar Options
• To change the start and end time for days, change the Start Of Day field and End Of Day fields. • To change the day that displays as the first day of the week in Week view, change the First Day Of Week field.
Page 181 3. Click a calendar. • To change the color that is used for appointments from the calendar, change the Appointment Color field. • To set whether the calendar reminds you of appointments, select or clear the Display Reminders check box.
Page 182: Conference Call Meetings
Create a conference call meeting from your smartphone To perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can create a conference call meeting on behalf of another person from your computer.
Page 183: Troubleshooting: Calendar
On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer.
Page 184 Join Now feature or if the meeting organizer didn't enter the conference call information correctly. You might need to change your smart dialing options so that you can enter the conference call using the Join Now option.
Page 185: Contacts
Add a contact Do one of the following: • To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, click New Contact. Type the contact information. Press the key >...
Page 186: Search For A Contact
> Delete. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry® Enterprise Server, you might also be able to search for contacts in your organization's contact list.
Page 187 Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® smartphone, but only one category synchronizes with the task in Lotus Notes.
Page 188: Synchronizing Contacts
When you file or delete email messages on your smartphone, these email messages should be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your smartphone.
Page 189: About Backing Up And Restoring Smartphone Data
BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your media card.
Page 190: Personal Distribution Lists
For example, if your smartphone is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your smartphone. For more information,...
Page 191: Contact List Options
Contact list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click the application icon for an application that prompts you before you delete items.
Page 192: Troubleshooting: Contacts
Contact list field data isn't appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry® smartphone and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 193: Clock
Display a second time zone on the clock You can show two times zones on the clock. For example, if you travel to a different time zone, you can display the time in your current location and the time in your home time zone.
Page 194: Turn On The Alarm
3. On the trackpad, slide your finger up or down to highlight On or Weekdays. 4. Click the trackpad. At the top of the Home screen, a clock indicator appears. To set additional alarms or to set alarms for certain days of the week, you can schedule alarms through the Calendar application. Related information...
Page 195: Turn On Bedside Clock Mode
> Save. Turn on bedside clock mode You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages. 1. On the Home screen or in the Applications folder, click the Clock icon.
Page 196: Troubleshooting: Clock
• If you're in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need to update the time zone data on your BlackBerry® smartphone. To update the time zone data, press key >...
Page 197: Tasks And Memos
> New. Type the task title and fill in the details, such as the due date and recurrence. • To create a task in the Tasks application, click Add Task. Type the task title and fill in the details, such as the due date and recurrence.
Page 198: Hide Completed Tasks
When you file or delete email messages on your smartphone, these email messages should be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your smartphone.
Page 199 BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your media card.
Page 200: About Categories
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® smartphone, but only one category synchronizes with the task in Lotus Notes.
Page 201: Turn Off The Prompt That Appears Before You Delete Items
> Delete. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click the application icon for an application that prompts you before you delete items.
Page 202: Typing
1. Press and hold the key. • To highlight text character by character, on the trackpad, slide your finger left or right. • To highlight text line by line, on the trackpad, slide your finger up or down. 2. Press the...
Page 203: About Typing Input Methods
• To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternate letter that appears on the screen. For example, to type run, you would press the R key once, the U key once, and so on until run appears in the list. You would then highlight run and press the key.
Page 204: Typing Input Methods
• To ignore the suggestions, keep typing. Find more information about typing in other languages You can learn to type in other languages such as Chinese and Thai by reading the Typing Guides that are available online. Visit www.blackberry.com/go/docs and search for the Typing Guide in your language.
Page 205: Word Substitution
About Word Substitution Word Substitution is designed to replace specific text that you type with preloaded Word Substitution entries. If you type text that can be replaced with a Word Substitution entry, the text changes after you press the Space key.
Page 206: Spelling Checker
• To delete the Word Substitution entry, click Delete. Spelling checker You can check spelling if your input language is set to Afrikaans, Arabic, Catalan, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Hungarian, Italian, Norwegian, Portuguese, Russian, Spanish, Swedish, or Turkish.
Page 207: Troubleshooting: Typing
Typing I can't check spelling You can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan, Croatian, Czech, Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, and Turkish.
Page 208 I have no Advanced Style Options If you changed your smartphone typing style to Direct, Advanced Style Options isn't available. If you change your smartphone typing style back to a typing style other than Direct, Advanced Style Options becomes available again.
Page 209: Keyboard
How to: Keyboard Show or hide the keyboard hide bar By default, a bar above the touch screen keyboard allows you to quickly hide the touch screen keyboard. You can change your options to show or hide the bar. 1. On the home screen or in a folder, click the Options icon.
Page 210: Troubleshooting: Keyboard
> Save. Set the trackpad sensitivity You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level. 1. On the Home screen or in a folder, click the Options icon.
Page 211: Language
About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. When you set a typing input language, AutoText and other typing options change to the selected language. For example, you might use your BlackBerry®...
Page 212: Troubleshooting: Language
For more information, contact your wireless service provider or administrator. I can't find a display language on my smartphone You can use the BlackBerry® Desktop Software to add a display language to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop...
Page 213: Screen Display
About organizing application icons Application icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons, they might be hidden. You can make all your application icons visible on the Home screen or in folders by selecting Show All...
Page 214: Move An Application Icon
Screen display You can reorder application icons to change which icons appear first on the Home screen. You can also create and delete folders, change the folder icon style for folders that you create, and move application icons into folders and out of folders.
Page 215: Turn On Flashing Led Notification For Wireless Coverage
About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry® smartphone that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your smartphone. You might also be able to download themes from the BlackBerry App World™.
Page 216: Troubleshooting: Screen Display
The screen turns off When you don't use your BlackBerry® smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.
Page 217: Gps Technology
To avoid these charges, you can turn off location aiding or location data, but it might take longer for your smartphone to get your GPS location. For more information about data service charges, contact your wireless service provider.
Page 218: Troubleshooting: Gps Technology
If you have paired your smartphone with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on. If you are using GPS technology for the first time, wait a short period of time for your smartphone to get your GPS...
Page 219: Maps
Zoom in to or out from a map To zoom in to or out from a map, your BlackBerry® smartphone must be in zoom mode and not pan mode. The mode that your smartphone is in is displayed at the top of the map.
Page 220 > View on Map. View a list of points of interest near a location You can search for points of interest such as businesses or landmarks. For example, you might search for coffee shops near your current location. 1. On the Home screen, click the Maps icon.
Page 221: Get Directions
• To specify a point of interest, such as a business or a landmark, set the Start field to Find Location. In the Find a store, café, etc. field, type the information for the point of interest. Press the key on the keyboard.
Page 222: Set The Gps Receiver That You Use To Track Your Movement
User Guide Maps • To send a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the key. 2. Click Send Location. 3. Click a message type. Copy a location 1.
Page 223: Troubleshooting: Maps
• To view text on maps only in English, change the Map Display Language field to English. • To view text on maps in the language of the location you are viewing, change the Map Display Language field to International.
Page 224 If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.
Page 225: About Multitasking
Calendar application to view your appointments or switch to the Contacts application to look up a contact. While you are playing a song, you might want to switch to the Messages application to reply to a message.
Page 226: View Properties For An Application
To switch to another application, press and hold the key until the application switcher appears. Click an application icon. If the application icon that you want doesn't appear, click the Home icon and navigate to the application icon that you are looking for.
Page 227: Delete An Application
Verify that your smartphone has enough storage space to add or update the app. I deleted an app that I want back If you delete an app that you downloaded, you might be able to restore the app to your BlackBerry® smartphone. Try one of the following: •...
Page 228 Error 102: Java file error • Reset your BlackBerry® smartphone. • If the error message still appears after you reset your smartphone, reload your Error 106: Graphics system error BlackBerry® Device Software. The reload process deletes your smartphone data. Error 205: Security service error...
Page 229 Software. You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the BlackBerry Device Software. During that time, you can't disconnect your BlackBerry smartphone from your computer.
Page 230 5. Do any of the following: • To keep a backup file of your smartphone data and settings, select the Back up your device data checkbox. This backup file is restored to your smartphone after the software reload finishes. If you don't back up your data, your smartphone data, settings, and email messages are deleted from your smartphone when you reload the software.
Page 231: Blackberry Device Software
Your wireless service provider requires you to update the BlackBerry Device Software The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of smartphone data, and the number of applications on your BlackBerry smartphone. You cannot use your smartphone or make emergency calls when the update is in progress.
Page 232: Update The Blackberry Device Software Over The Wireless Network
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Page 233: Delete The Previous Version Of The Blackberry Device Software
Downgrade or return to the previous version of the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task. 1. On the Home screen or in a folder, click the Options icon.
Page 234: Troubleshooting: Blackberry Device Software
Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when there is a greater volume of network traffic.
Page 235: Manage Connections
Manage Connections at a glance Check what wireless networks your smartphone connects to You can check the types of networks your BlackBerry® smartphone can connect to on your smartphone, as well as by visiting www.blackberry.com/go/devices to see feature specifications for your smartphone model. The types of networks listed do not reflect network connections, only the ability of your smartphone model to connect to those networks.
Page 236: Check The Status Of Network Connections And Services
If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, you might need to get a SIM card that is set up for international roaming from your wireless service provider. Your phone number stays the same when you travel internationally.
Page 237: Switch Wireless Networks Manually
• To turn on or turn off data service when roaming, change the While Roaming field. • To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field to Prompt.
Page 238: Add A Wireless Network To The Preferred Wireless Network List
Manage Connections Your smartphone tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list. When you travel, your smartphone scans for the wireless networks on this list first. If no wireless network on the list is available, your smartphone is designed to connect to another available wireless network automatically.
Page 239: Change The Connection Speed For The Wireless Network
Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry® smartphone. For more information about wireless coverage areas, contact your wireless service provider.
Page 240 • If you set a specific speed for wireless network connections, verify that you're in a wireless coverage area that supports the connection speed.
Page 241: Wi-Fi Technology
How to: Wi-Fi technology Check what wireless networks your smartphone connects to You can check the types of networks your BlackBerry® smartphone can connect to on your smartphone, as well as by visiting www.blackberry.com/go/devices to see feature specifications for your smartphone model. The types of networks listed do not reflect network connections, only the ability of your smartphone model to connect to those networks.
Page 242 Your wireless service provider might provide an application for your smartphone that allows you to log in to a hotspot. If you do not have an application on your smartphone, you might have to set up your own account online and log in manually.
Page 243 2. Click Set Up Wi-Fi > Other Ways to Connect. • To use the Wi-Fi Protected Setup button on your router or access point, click Press Button on Router. On your router or access point, press the Wi-Fi Protected Setup button. On your BlackBerry® smartphone, click Start.
Page 244: Prevent Your Smartphone From Connecting To A Saved Wi-Fi Network
Turn on or turn off the prompt that appears for hotspots By default, your BlackBerry® smartphone prompts you if you are within range of a saved Wi-Fi® network that appears to be a hotspot. If you turn off these prompts, you can turn them on again.
Page 245 Password If necessary, type the password that you use to connect to the Wi-Fi network. CA certificate Set the root certificate that your smartphone should use to verify that it's connecting to the correct Wi-Fi network. Client certificate Set the authentication certificate that your smartphone should use to connect to the Wi-Fi network.
Page 246: Uma Connection Settings
About using UMA with a Wi-Fi network UMA (also known as GAN) is designed to improve service and prevent dropped calls in areas of limited or no mobile network coverage by automatically switching between the mobile network and available Wi-Fi® networks. If your wireless service provider supports UMA and you subscribe to this service, you might be able to make calls, visit webpages, and send and receive email messages, PIN messages, and text messages over a Wi-Fi network.
Page 247: Wireless Coverage Indicators
If you have a Wi-Fi® enabled BlackBerry® smartphone and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi® enabled smartphone, you might also need a software token to connect to your organization's network using a Wi-Fi network.
Page 248 • Verify that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are able to connect. If you're connecting to an enterprise Wi-Fi network or a hotspot, talk to your administrator or an employee at the...
Page 249 If you're using the Push Button Setup method, verify that the access point is enabled with Wi-Fi Protected Setup™, and that it has been set to send its profile. Verify that another device isn't also attempting to connect at the same time, and that not more than one access point within range is in this mode.
Page 250: Bluetooth Technology
(a typical range is approximately 10 meters). For best results, keep your BlackBerry smartphone within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry smartphone is on the right side of your body, wear a Bluetooth enabled headset in your right ear.
Page 251: Connect To Or Disconnect From A Paired Bluetooth Enabled Device
Bluetooth enabled device. The passkey is most often a numeric or alphanumeric code. • If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both devices.
Page 252: Receive A Media File Using Bluetooth Technology
Send a file The type of file that you're trying to send, the email account that you use, and the applications that you have installed on your BlackBerry® smartphone determine the method you can use to send a file. You can select and send multiple picture files at one time.
Page 253: Bluetooth Technology Options
Bluetooth technology Rename a paired Bluetooth enabled device 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Highlight a paired Bluetooth® enabled device.
Page 254: Turn Off A Bluetooth Profile
BlackBerry® Enterprise Server. Turn off a Bluetooth profile 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections.
Page 255: Restrict Outgoing Calls
Prevent your smartphone from making contacts available to other Bluetooth enabled devices 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections.
Page 256: Troubleshooting: Bluetooth Technology
For more information about using Bluetooth technology with your car, see the documentation that came with your car kit. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Page 257: I Lose My Connection With A Bluetooth Enabled Car Kit
Many car kits need to discover your smartphone rather than your smartphone discovering the car kit. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
Page 258: I Can't Share Contacts With A Paired Bluetooth Enabled Device
Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled. • Verify that your BlackBerry smartphone is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled device.
Page 259: Nfc Technology
Depending on your wireless service provider and the applications you have added to your smartphone, you might be able to use your smartphone as a transit pass, an access pass, or a credit card by tapping the smart tag reader on the back of your smartphone against a smart access point or smart payment terminal, subject to applicable terms and conditions from the particular vendor.
Page 260: Smart Tags
Do one of the following: • To view and save a new smart tag, tap the smart tag reader on the back of your smartphone against a smart tag. Click View. • To view a saved smart tag, in the Applications folder, click the Smart Tags icon. Click a smart tag.
Page 261: Troubleshooting: Nfc Technology
User Guide NFC technology 2. Click a smart tag. 3. Tap the smart tag reader of an NFC-enabled device against the smart tag reader on the back of your BlackBerry® smartphone NFC technology options Play a sound alert when NFC technology makes a connection You can set your BlackBerry®...
Page 262 If you are trying to make a payment transaction using NFC technology and your BlackBerry® smartphone's backlight is off or your smartphone is off, verify that your smartphone is set to allow NFC payment transactions when the backlight is off or the smartphone is off.
Page 263: Smart Accessories
You can change how your BlackBerry® smartphone functions when you connect it to a dock, charger, or charging pod by creating a dock profile to identify the dock or charger in the Smart Accessories application. For example, you might be able to identify a dock as a bedside dock so that when you connect your smartphone, your smartphone's sound profile turns off, and your smartphone's alarm clock turns on.
Page 264: Delete A Saved Dock Profile
4. Change the dock settings. 5. Press the key > Save. Delete a saved dock profile 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Smart Accessories. 3. Highlight a dock profile. 4. Press the...
Page 265: Power And Battery
If you have set your smartphone to turn on and turn off automatically at specific times, on the Home screen or in a folder, click the Power Off icon. If you want your smartphone to stay turned off until you turn it on again, click Full Power Off. If you want your smartphone to turn on again at the specified time or for alarm or calendar reminders, click Turn Off.
Page 266 Set backlighting to remain on for a shorter period of time, and On the Home screen or in a folder, click the Options icon. Click lower its brightness. Display > Screen Display.
Page 267: Storage Space And Media Cards
When you turn off media card support, your BlackBerry® smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card.
Page 268 Restore smartphone data from your media card, 266 Restore smartphone data from your media card If you have backed up your BlackBerry® smartphone data to your media card, you should be able to restore the data to your smartphone. 1. On the home screen, click the Setup icon.
Page 269: About Compression
If you encrypt the files using your smartphone password, you can access the files on your media card in any smartphone that you insert your media card into, as long as you know the password...
Page 270: Tips: Storage Space And Media Cards
3. To encrypt data on your smartphone, in the Device Memory section, select the Encrypt checkbox. 4. To encrypt files that are stored on a media card and on your smartphone, in the Media Card section, select the Encrypt checkbox and do one of the following: •...
Page 271: Troubleshooting: Storage Space And Media Cards
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Page 272 The application storage on my smartphone is low When the application storage available on your BlackBerry® smartphone is low, your smartphone displays a dialog box that lists applications and languages that you don't use frequently. You can delete applications and languages in this list.
Page 273: Search
You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry® smartphone. You can choose to narrrow your search from an app. You can also choose to expand your search to the Internet. 1. On the Home screen, in the upper-right corner, click the search icon.
Page 274: Search For Messages
Search for messages You can search for messages on your BlackBerry® smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry® Internet Service or a BlackBerry®...
Page 275: Do More With Your Message Search Results
• To delete the search results, click Delete Search. • To start a new search, click Search by. CAUTION: If you delete a message from the message search results, the message is also deleted from your message inbox or the email application on your computer.
Page 276: Troubleshooting: Search
> Find Next or Find Next on Page. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry® Enterprise Server, you might also be able to search for contacts in your organization's contact list.
Page 277: Sim Card
> Copy All To Contacts. Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry® smartphone does not copy the SIM card contact.
Page 278: Change Or Delete A Sim Card Contact
In order to perform this task, you will need to sign up for your wireless service provider's contact backup service and you must have backed up your SIM card phone book to your wireless service provider's contact backup server. When you insert a new SIM card in your BlackBerry®...
Page 279: About Sim Card Security
You can protect your SIM card with a PIN code to add another level of security to your BlackBerry® smartphone. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your smartphone. Before you can use your SIM card in another device, you must type the PIN code.
Page 280: Security
If you forget your password, it can't be recovered. If you exceed the number of allowed password attempts, your smartphone deletes all your smartphone data for security reasons and you'll be prompted to set a new password. If your smartphone uses a BlackBerry®...
Page 281 2. Click Security > Password > Change Password. Lock or unlock your smartphone You can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry® smartphone password, you can also lock your smartphone with a password.
Page 282: Password Keeper
CAUTION: If you have turned on encryption, the process for deleting all smartphone data can take up to an hour to complete. You can't stop the process after you start it. If you reset your smartphone, the process restarts after the smartphone restarts.
Page 283 3. Change the Password Attempts field. 4. Press the key > Save. Copy a password 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Highlight a password. 3. Press the key > Copy Username or Copy Password.
Page 284: About File Encryption
If you use a smart card certificate for authentication, depending on the smart card, you might also be able to use one of your smart card certificates to provide two-factor encryption. In order to access the encrypted content, you must provide your smartphone password and also connect your smartphone to your smart card reader.
Page 285: About Encryption Keys
Set encryption strength If encryption of data that is stored on your BlackBerry® smartphone is turned on, you can set the strength of the encryption that your smartphone uses to protect data that you receive when your smartphone is locked.
Page 286: Memory Cleaning
• To prevent your smartphone from deleting sensitive data when your smartphone remains idle for a specified period of time, clear the Clean When Idle checkbox. • To change how long your smartphone waits after you stop using it before it deletes sensitive data, change the Idle Timeout field.
Page 287: Certificate Basics
About certificates A certificate is a digital document that binds the identity and public key of a certificate subject. If your work email account uses a BlackBerry® Enterprise Server that supports this feature, you can download certificates over the wireless network using a certification authority profile that is provided by your administrator.
Page 288 Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi® networks until you install a root certificate on your BlackBerry® smartphone. You can install the root certificate on your computer, and then use the BlackBerry® Desktop Software to synchronize the root certificate between your smartphone and your computer.
Page 289 Certificate properties Property Description Revocation Status This field displays the revocation status of the certificate at a specified date and time. Trust Status This field displays the trust status of the certificate chain. A certificate can be explicitly trusted (the certificate itself is trusted), implicitly trusted (the root certificate in the certificate chain is trusted on your BlackBerry®...
Page 290: Delete A Certificate
> Show All Certificates. Send a certificate When you send a certificate, your BlackBerry® smartphone sends the public key, but doesn't send the corresponding private key. 1. On the Home screen or in a folder, click the Options icon.
Page 291 Change the trust status of a certificate Depending on the types of certificates that your administrator allows, you might not be able to trust some types of certificates. 1. On the Home screen or in a folder, click the Options icon.
Page 292: Certificate Options
• To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain. Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® smartphone. Your smartphone doesn't update the revocation status on the certificate authority or CRL servers.
Page 293 4. Press the key > Options. • To download the revocation status of a certificate when you add it to the key store, change the Fetch Status field to Yes. • To add a certificate to the key store without downloading the revocation status, change the Fetch Status field to No.
Page 294: Pgp Keys
About PGP keys If your work email account uses a BlackBerry® Enterprise Server that supports this feature, you can download PGP® keys over the wireless network from a certificate server provided by your administrator. Depending on your organization, enrollment for a certificate might be required and might also occur automatically.
Page 295 This field displays the revocation status of the PGP® key at a specified date and time. Trust Status This field displays the trust status of the PGP key. A PGP key can be explicitly trusted (the PGP key itself is trusted), implicitly trusted (the PGP key is associated with a private key on your BlackBerry®...
Page 296 This field displays the PGP key fingerprint in hexadecimal format. Send a PGP key When you send a PGP® key, your BlackBerry® smartphone sends the public key, but doesn't send the corresponding private key. 1. On the Home screen or in a folder, click the Options icon.
Page 297 > Trust or Distrust. Revoke a PGP key If you revoke a PGP® key, the PGP key is revoked only in the key store on your BlackBerry® smartphone. Your smartphone doesn't update the revocation status on the PGP® Universal Server.
Page 298: Certificate Servers
> Options. • To download the revocation status of a PGP® key when you add it to the key store, change the Fetch Status field to Yes. • To add a PGP key to the key store without downloading the revocation status, change the Fetch Status field to No.
Page 299: Change Connection Information For A Certificate Server
Server Name Type the network address of the server. Base Query Type the base query information for the server using X.509 certificate syntax (for example, o=test.rim.net). Port Type the port number for your organization’s network. The default port number is 389.
Page 300: Delete A Certificate Server
• PGP public keys that you add from a message To access items in the key store, you must enter a key store password. If you exceed the number of allowed password attempts, all your smartphone data is deleted. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Page 301 Turn off automatic backup and restore of key store data By default, items in the key store on your BlackBerry® smartphone are backed up or restored when you back up or restore your smartphone data. For security reasons, if you don't want to back up your private key to your computer or restore your private key from your computer, you can turn off automatic backup and restore of key store data.
Page 302: Change The Refresh Rate For Certificate Revocation Lists
About using a smart card with your smartphone Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry® smartphone, but you can't import private keys. As a result, private key operations such as signing and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on your smartphone.
Page 303: Import A Certificate From A Smart Card
If the password is numeric, a 123 indicator appears beside the password field and you do not have to press the Alt key to type numbers. If the password is alphanumeric, an ABC indicator appears beside the password field.
Page 304 User Guide Security You can turn off smart password entry to reduce the chance that someone might guess your smartphone password or smart card password based on the smart password filter that your smartphone applies to password fields. 1. On the Home screen or in a folder, click the Options icon.
Page 305: Vpn Settings
• If you use a software token to log in to a VPN, the software token must be on your smartphone and the software token information that appears in the VPN profile must be correct.
Page 306: Verify Security Software Manually
> Save. About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your smartphone regenerates periodically and a PIN. For more information about software tokens, contact your administrator.
Page 307 Some third-party applications that you add to your BlackBerry® smartphone might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices.
Page 308: Turn Off A Prompt For A Third-Party Application Connection
4. Press the key > Edit Permissions > Prompt Exceptions. • To allow the application to connect to a specific location or resource without displaying a prompt, click Add Allow. Specify a protocol and, if necessary, the domain. • To prevent the application from connecting to a specific location or resource without displaying a prompt, click Add Deny.
Page 309 Files Set whether third-party applications can access files that you store on your smartphone. For example, you can set whether third-party applications can access files that you transfer to your smartphone using Bluetooth® technology or using the BlackBerry® Desktop Software.
Page 310: Troubleshooting: Security
Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only way you can reset your password without knowing your current password is to delete all your smartphone data. You can do this by exceeding the number of allowed password attempts.
Page 311 Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Page 312: Service Books And Diagnostic Reports
If your work email account uses a BlackBerry® Enterprise Server, you can also receive service books on your smartphone using the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.
Page 313: Set A Default Recipient For Diagnostic Reports
If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient.
Page 314: Synchronization
When you file or delete email messages on your smartphone, these email messages should be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your smartphone.
Page 315 Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.
Page 316 BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your media card.
Page 317: Troubleshooting: Synchronization
Contact list field data isn't appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry® smartphone and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer.
Page 318 User Guide Synchronization Related information About synchronization conflicts, 84 Synchronize organizer data over the wireless network, 174...
Page 319: Accessibility Options
Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry® smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone.
Page 320: Hearing Aid Mode
When you receive a call or message from the contact, your BlackBerry® smartphone uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile.
Page 321: Tty Support
TTY device. If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your smartphone. To get an adapter accessory that Research In Motion® has approved for use with your smartphone, visit www.shopblackberry.com.
Page 322: Typing Accessibility Options
You can't make calls to emergency numbers using voice commands. "Call <contact name> <phone number Say this voice command to call a specific phone number for a contact that is in your type>" contact list. For example, if the contact has a work number and a mobile number, you can say "call <contact name>...
Page 323: Type Text Using The Predictive Input Method
3. For a keyboard, do one of the following: • To turn off all typing assistance, change the Style field to Direct. • To set your smartphone to suggest word predictions as you type, change the Style field to Predictive. 4. Press the...
Page 324: Calculator
Use the calculator On the Home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the BlackBerry® smartphone keyboard. Convert a measurement 1.
Page 325: Glossary
User Guide Glossary Glossary An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services. access point name blind carbon copy BlackBerry MDS BlackBerry® Mobile Data System carbon copy...
Page 326 International Mobile Subscriber Identity Internet Protocol IT policy An IT policy consists of various IT policy rules that control the security features and behavior of BlackBerry smartphones, BlackBerry® PlayBook™ tablets, the BlackBerry® Desktop Software, and the BlackBerry® Web Desktop Manager.
Page 327 A BlackBerry smartphone uses an LDAP-enabled server to search for and download certificates and PGP® keys. light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry smartphone to their computer. mobile country code...
Page 328 A service dialing number (SDN) is a number that is preloaded on your SIM card by your wireless service provider that you can use to access information about your BlackBerry smartphone service, such as the current call forwarding status.
Page 329 User Guide Glossary Transmission Control Protocol Transport Layer Security Triple DES Triple Data Encryption Standard teletype Unlicensed Mobile Access virtual private network wide area network Wireless Application Protocol Wired Equivalent Privacy Wireless Markup Language Wi-Fi Protected Access WTLS Wireless Transport Layer Security...
Page 330: Legal Notice
Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way.
Page 331 You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so. If required you are responsible for acquiring them. You should not install or use Third Party Products and Services until all necessary licenses have been acquired.
Page 332 Desktop Software, and/or BlackBerry® Device Software. The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION.
Page 333 AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. PCRE is a library of functions to support regular expressions whose syntax and semantics are as close as possible to those of the Perl 5 language.
Page 334 User Guide Legal notice This is a Wi-Fi® enabled device subject to restrictions of use in some member states of the European Community. BlackBerry® Curve™ 9370 smartphone model number: RDR61CW This is a Wi-Fi® enabled device subject to restrictions of use in some member states of the European Community.

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