Packard Bell EasyNote TK13BZ Service Manual
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Packard Bell EasyNote TK13BZ Service Manual

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Packard Bell EasyNote TK11BZ/TK13BZ
SERVICEGUIDE

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  • Page 1 Packard Bell EasyNote TK11BZ/TK13BZ SERVICEGUIDE...

  • Page 2: Revision History

    Copyright Copyright © 2010 by Packard Bell Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Packard Bell Incorporated.

  • Page 3: General Information

    General information This service guide provides all technical information relating to the basic configuration for Packard Bell’s global product offering. To better fit local market requirements and enhance product competitiveness, your regional office may have decided to extend the functionality of a machine (such as add-on cards, modems, or extra memory capabilities).

  • Page 5: Table Of Contents

    CHAPTER 1 Hardware Specifications Features ..........1-5 Operating System .
  • Page 6 Hard Disk Drive (AVL components) ....... 1-29 Hard Disk Drive (AVL components) (Continued) ..... 1-30 Super-Multi Drive .
  • Page 7 CHAPTER 3 Machine Maintenance Procedures Introduction ......... 3-5 General Information .
  • Page 8 Fan Installation ........3-35 Heatsink Removal........3-36 Heatsink Installation .
  • Page 9 Screw List ......... . . 6-21 CHAPTER 7 Model Definition and Configuration Packard Bell EasyNote TK11BZ/TK13BZ ....7-3 CHAPTER 8 Test Compatible Components Microsoft®...
  • Page 11 CHAPTER Hardware Specifications...
  • Page 12 Features ..........1-5 Operating System .
  • Page 13 LCD Inverter (not available with this model) ......1-32 Display Supported Resolution (LCD Supported Resolution) ... . 1-33 Display Supported Resolution (GPU Supported Resolution) .

  • Page 15: Features

    Hardware Specifications and Configurations Features The following is a summary of the computer’s many features: Operating System Genuine Windows® 7 Home Premium 64-bit Genuine Windows® 7 Home Basic 64-bit Genuine Windows® 7 Starter Platform AMD E-Series processor E-350 (512 KB / 1 MB L2 cache, 1.60 GHz, DDR3 1066 MHz, 18 W) AMD A50M Fusion™...

  • Page 16: Graphics

    Graphics ATI Radeon™ HD 6310 Graphics with 256 MB of dedicated system memory, supporting Unified Video Decoder 3 (UVD3), OpenCL® 1.1, Open GL 3.1, OpenEXR High Dynamic-Range (HDR) technology, Shader Model 5.0, Microsoft® DirectX® 11 Dual independent display support 16.7 million colors External resolution / refresh rates: VGA port up to 2560 x 1600: 60 Hz HDMI®...

  • Page 17: Dimension And Weight

    48 Wh 4400 mAh 6-cell Li-ion standard battery pack Battery life: 4.5 hours ENERGY STAR® Special Keys and Controls Keyboard 103-/104-/107-key Packard Bell FineTip keyboard with independent standard numeric keypad, international language support Touchpad Multi-gesture touchpad, supporting two-finger scroll, pinch, rotate, flip Media keys...

  • Page 18: Optional Items

    Communication and ISP Microsoft® Silverlight™ Skype™ Windows Live™ Essentials Web links and utilities Packard Bell Accessory Store (Canada, France, Germany, Italy, Mexico, Spain, UK, US only) Packard Bell Identity Card Packard Bell InfoCenter Packard Bell Registration Packard Bell Updater eBay® shortcut 2009 (Belgium, France, Germany, Italy, Netherlands, Spain, Sweden,...

  • Page 19: Environment

    Environment Temperature: Operating: 5°C to 35°C Non-operating: -20°C to 65°C Humidity (non-condensing): Operating: 20% to 80% Non-operating: 20% to 80% Hardware Specifications and Configurations...

  • Page 20: Notebook Tour

    Notebook Tour Top View Figure 1-1. Top View Table 1-1. Top View Icon Item Description Webcam Web camera for video communication (for selected models). Microphone Internal microphone for recording sound. 1-10 Hardware Specifications and Configurations...
  • Page 21 Table 1-1. Top View (Continued) Icon Item Description Display screen Also called Liquid-Crystal Display (LCD), displays computer output. Indicates when the hard disk drive is active. Communication Indicates the computer’s wireless indicator connectivity device status. Power button Turns the computer on and off. Keyboard For entering data into your computer.

  • Page 22: Closed Front View

    Closed Front View Figure 1-2. Closed Front View Table 1-2. Closed Front View Icon Item Description 2-in-1 card reader Accepts Secure Digital (SD), MultiMediaCard (MMC). Note: Push to remove/install the card. Only one card can operate at any given time. 1-12 Hardware Specifications and Configurations...

  • Page 23: Rear View

    Rear View Figure 1-3. Rear View Table 1-3. Rear View Icon Item Description Battery bay Houses the computer’s battery pack. 1-13 Hardware Specifications and Configurations...

  • Page 24: Left View

    Left View Figure 1-4. Left View Table 1-4. Left View Icon Item Description DC-in jack Connects to an AC adapter External display Connects to a display device (VGA) port (e.g. external monitor, LCD projector). Ethernet (RJ-45) port Connects to an Ethernet 10/100/1000-based network.

  • Page 25: Right View

    Right View 3 4 5 Figure 1-5. Right View Table 1-5. Right View Icon Item Description USB 2.0 ports Connect to USB 2.0 devices (e.g. USB mouse, USB camera). Optical drive Internal optical drive; accepts CDs or DVDs. Optical disk access Lights up when the optical drive is active.

  • Page 26: Base View

    Base View Figure 1-6. Base View Table 1-6. Base View Icon Item Description Battery bay Houses the computer's battery pack. Battery release latch Releases the battery for removal. Hard disk bay Houses the computer's hard disk (secured with screws). Memory compartment Houses the computer's main memory.

  • Page 27: Touchpad Basics

    Touchpad Basics Figure 1-7. Touchpad Move your finger across the Touchpad (1) to move the cursor. Press the left (2) and right (3) buttons located beneath the Touchpad to perform selection and execution functions. These two buttons are the equivalent of the left and right buttons on a mouse.

  • Page 28: Using The Keyboard

    Using the Keyboard The computer has a close-to-full-sized keyboard and an embedded numeric keypad, separate cursor, lock, function and special keys. Figure 1-8. Keyboard Lock Keys Lock Keys The keyboard has three lock keys which can be toggled on and off. Table 1-8.

  • Page 29: Windows Keys

    Windows Keys The keyboard has two keys that perform Windows-specific functions. Windows Logo key Application key Table 1-10. Windows Keys Description Windows Logo Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions.

  • Page 30: Hotkeys

    Hotkeys The computer employs hotkeys or key combinations to access most of the computer's controls like screen brightness and volume output. Figure 1-9. Keyboard Hotkeys To activate hotkeys, press and hold the <Fn> key before pressing the other key in the hockey combination.
  • Page 31 Table 1-11. Keyboard Hotkeys (Continued) Hot key Icon Function Description <Fn> + <F10> Forward Performs a forward scan in multimedia applications. <Fn> + <F11> Brightness Down Decreases the screen brightness. <Fn> + <F12> Brightness Up Increases the screen brightness. Social Networking Key Launches a social networking website (user configurable).

  • Page 32: System Block Diagram

    System Block Diagram Figure 1-10. System Block Diagram 1-22 Hardware Specifications and Configurations...

  • Page 33: Specification Tables

    Specification Tables Computer specifications Item Metric Imperial Dimensions Length 26.0 cm 10.23 in Width 35.7 cm 14.05 in Height (front to rear) 3.0 to 3.6 cm 1.16 to 1.43 in Weight (equipped with optical 2.54 kg 5.6 lbs drive, flash drive, and battery) Weight (equipped with optical 2.32 kg 4.78lbs...

  • Page 34: Processor

    System Board Major Chips Item Specification Core logic AMD Hudson M1 uFCBGA-605-ball ATI Mobility Radeon™ HD 6310M APU ATI Mobility Radeon™ HD 6470M GPU Atheros AR8151 for Giga LAN Controller USB 2.0 AMD Hudson M1 USB 3.0 Super I/O controller AMD Hudson M1 Bluetooth Atheros BU12/ Broadcom BCM2070...

  • Page 35: Processor Specifications

    Processor Specifications Item Cores/ Cache Package Voltage Speed Threads Speed Tech Size (GHz) (nm) E-350 1.6 GHz 2 Cores 40 nm 1 MB 0.8-1.25V E-350 1.6 GHz 1 Cores 40 nm 512 KB 0.8-1.25V CPU Fan True Value Table (TJ100-CPU/UMA) CPU Temperature (°C) Fan Speed (RPM) SPL Spec (dBA)

  • Page 36: System Memory

    System Memory Item Specification Memory controller Built in at APU Memory size 512MB,1GB,2GB,4GB DDR3 RAM DIMM socket number Supports memory size per socket 4 GB Supports maximum memory size 8 GB Supports DIMM type Support DDR III 800/1066Mhz SDRAM memory interface design Supports DIMM Speed 800/1066Mhz SDRAM Support DIMM voltage...

  • Page 37: Bios

    BIOS Item Specification BIOS vendor Insyde BIOS Version 1.00 BIOS ROM type MX25L1606EM2I-12G, EN25F16-100HIP, W25Q16BVSSIG BIOS ROM size Features Insyde code base Flash ROM 2 MB Support Acer UI Support multi-boot Suspend to RAM (S3)/Disk (S4) Various hot-keys for system control Support SMBIOS 2.5,PCI2.1.

  • Page 38: Lan Interface

    LAN Interface Item Specification LAN Chipset AR8151 LAN connector type RJ45 LAN connector location JRJ45 at the left side Features Supports 10/100/1000 Keyboard Item Specification Type Acer 2010 AC7T flat keyboard Total number of keypads 103-US/104-UK & 107-JP keys Windows logo key Internal &...

  • Page 39: Hard Disk Drive (Avl Components)

    Hard Disk Drive (AVL components) Item Specification Vendor & HTS545016B9A300 HTS545025B9A300 HTS545032B9A300 Model Name MK1665GSX MK2565GSX MK3265GSX ST9160314AS ST9250315AS ST9320310AS WD1600BPVT-22ZEST0 WD2500BPVT-22ZEST0 WD3200BPVT-22ZEST0 Capacity (GB) Bytes per sector 512, 512, 512, 4096 512, 512, 512, 4096 512, 512, 512, 4096 Data heads 2, 1, 2, 1 2, 2, 2, 1...

  • Page 40: Hard Disk Drive (Avl Components) (Continued)

    Hard Disk Drive (AVL components) (Continued) Item Specification Vendor & HTS545050B9A300 MK6465GSX MK7559GSXP Model Name MK5065GSX WD6400BPVT-22HXZT1 WD7500BPVT-22HXZT1 ST9500325AS WD3200BPVT-22ZEST0 Capacity (GB) Bytes per sector 512, 512, 512, 4096 512, 4096 4096 Data heads 4, 4, 4, 3 Drive Format Disks Spindle speed 5400...

  • Page 41: Super-Multi Drive

    Super-Multi Drive Item Specification Vendor & HLDS Super-Multi Drive DL 8X GT32N LF / SONY Super-Multi Drive DL 8X AD-7585H LF / Panasonic Super-Multi Drive DL 8X Model name UJ890 / PLDS Super-Multi Drive DL 8X DS-8A5SH / HLDS Super-Multi Drive DL 8X GT34N LF / PIONEER Super-Multi Drive DL 8X DVR-TD10RS LF / Panasonic Super-Multi Drive DL 8X UJ8A0 / TSST Super-Multi Drive DL 8X TS-L633F Performance Specification...

  • Page 42: Led 15.6

    LED 15.6” Item Specification Vendor & AUO/B156XW02 V6 (HW:0A) Model name AUO/B156XW02 V2 (HW:4A) Samsung/LTN156AT02-A11 LG/LP156WH2-TLEA CMO/N156B6-L0B CPT/ CLAA156WB11A Screen Diagonal (mm) 394.91 mm Active Area (mm) 344.23 mm x 193.54 mm Display resolution (pixels) 1366 x 3(RGB) x 768 Pixel Pitch (mm) 0.252mm ×...

  • Page 43: Display Supported Resolution (Lcd Supported Resolution)

    Display Supported Resolution (LCD Supported Resolution) Resolution 16 bits 32 bits 800x600p/60Hz 4:3 1024x768p/60Hz 4:3 1280x720/60Hz 16:9 1280x768/60Hz 16:10 1360x768/60Hz 16:9 1366x768/60Hz 16:9 2048x1536:85Hz (AS5253G Only) 2560x1620: 60Hz (AS5253 Only) Graphics Controller Item Specification VGA Chip AMD APU integrated VGA AMD Seymour Supports Supports for DX11, UVD3.0,...
  • Page 44 Bluetooth Interface Item Specifications Chipset Atheros BU12/ Broadcom BCM2070/ Broadcom Data throughput TX 1.2Mbits/sec RX 1.2Mbits/sec Protocol 3.0+HS Interface USB 2.0 Connector type SM06B-XSRK-ETB Supported protocol USB 1.1 Bluetooth Module Item Specifications Controller Atheros BU12/ Broadcom BCM2070/ Broadcom Feature Mini USB module with built-in antenna Bluetooth 3.0 Camera Item...

  • Page 45: Mini Card

    Mini Card Item Specification Number supported Features 1 mini card slot (for WLAN or WLAN/WiMax) 3G Card (not available in this model) Item Specification Features Audio Codec and Amplifier Item Specification Audio Controller Conexant CX20584 Features Two stereo DAC support 16/20/24-bit PCM for two independent playback (multiple streaming) Two stereo ADC supports 16/20/24-bit PCM format for two independent recording...
  • Page 46 Item Specification Resolution Support 16/24bit PCM Compatibility HD audio Interface Sampling rate Sample rate up to 192Khz resolution VSR (Variable Sampling Rate) Internal microphone Internal speaker/quantity Yes/(2W speakers x1) Wireless Module 802.11b/g/n Item Specification Chipset Atheros HB95/ HB97, BCM943225 Data throughput 11~54 Mbps, up to 270 Mbps for Draft-N Protocol 802.11 b+g, Draft-N...

  • Page 47: Battery

    Battery Item Specification Vendor & Model name SANYO AS2010D31 PANASONIC AS10D56 SIMPLO AS10D71/75 SONY AS2010D41 SAMSUNG AS2010D61 PANASONIC AS10D51 Battery Type Li-ion Pack capacity 2200 mAh 2900 mAh Number of battery cell Package configuration 3S2P 4S1P VRAM Item Specification Chipset Seymour Memory size 512MB...

  • Page 48: Ac Adapter

    AC Adapter Item Specification Input rating Maximum input AC current 65w:3.42A at 100V Inrush current 12t at 264V Efficiency Refer to EPA 5.0 System Power Management Item Specification Mech. Off (G3) Al devices in the system are turned off completely. Soft Off (G2/S5) OS initiated shutdown.

  • Page 49: System Led Indicator

    System LED Indicator Item Specification Lock System state Blue color solid on: System on Blue color and amber color off: System off Amber color blinking: S3 state HDD access state Reflects the activities of the HDD or Card reader access Wireless state Amber color if a wireless device is active Power button backlight...
  • Page 50 System Interrupt Specification Hardware IRQ System Function IRQ0 High precision event timer IRQ1 Standard PS/2 Keyboard IRQ2 Cascaded IRQ8 High precision event timer IRQ11 Ethernet controller IRQ12 PS/2 compatible mouse IRQ13 Numeric data processor IRQ14 Primary IDE channel IRQ15 Secondary IDE channel IRQ16 High definition audio controller PCI-E standard root port...
  • Page 51 System IO Address Map I/O address (hex) System function (shipping configuration) 000 - 00F DMA controller no. 1 010 - 01F Unused 020 - 021 Interrupt controller no. 1 022 - 03F Unused 040 - 043 Counter/timer registers Keyboard controller Speaker controller 062 - 063 Unused...
  • Page 52 System I/O Address Specifications I/O address (hex) System function (shipping configuration) DMA2 extend register 4D7 - 4FF Unused C00 - C01 PCI interrupt register PCI error register C50 - C51 Client management register GPM port ISA MISC register CD0 - CD1 Power management 2 register CD4 - CD5 BIOS RAM register...

  • Page 53: System Utilities

    CHAPTER System Utilities...
  • Page 54 BIOS Setup Utility ........2-3 Navigating the BIOS Utility .

  • Page 55: Bios Setup Utility

    System Utilities BIOS Setup Utility This utility is a hardware configuration program built into a computer’s BIOS (Basic Input/Output System). The utility is pre-configured and optimized so most users do not need to run it. If configuration problems occur, the setup utility may need to be run. Refer to Chapter 4, Troubleshooting when a problem arises.

  • Page 56: Bios

    VGA BIOS Version: ATI VERO12.033.000.000.038548 Serial Number: 123456789 Asset Tag Number: Product Name: TK11BZ Manufacturer Name: Packard Bell UUID: 0D53AF99-E945-11DF-A073-1C750832F024 Figure 2-1. BIOS Information Table 2-1 describes the parameters shown in Figure 2-1 Table 2-1. BIOS Information Parameter Description CPU Type...
  • Page 57 Table 2-1. BIOS Information (Continued) Parameter Description VGA BIOS Version VGA (video graphics array) firmware version of system Serial Number Serial number of unit Asset Tag Number Asset tag number of system Product Name Product name of the system Manufacturer Name Manufacturer of system UUID Universally Unique Identifier...

  • Page 58: Main

    Main The Main tab allows the user to set system time and date, enable or disable boot option and enable or disable recovery. Item Specific Help System Time [02:44:56] This is the help for the hour System Date [10/18/2010] field. Valid range is from 0 to Total Memory 8192 MB 23.
  • Page 59 Table 2-2. BIOS Main (Continued) Parameter Description Format/Option D2D Recovery Option to use D2D Recovery function Option: Enabled or Disabled SATA Mode Option to set SATA controller mode Option: AHCI or IDE System Utilities...

  • Page 60: Security

    Security The Security tab shows parameters that safeguard and protect the computer from unauthorized use. Item Specific Help Supervisor Password Is: Clear Install or Change the password User Password Is: Clear and the length of password HDD Password Is: Clear must be greater than one word.

  • Page 61: Setting A Password

    Table 2-3. BIOS Security (Continued) Parameter Description Option Password on Boot Disabled or CAUTION: Enabled If Power-on-Password authentication is enabled, the BIOS password can only be cleared by initiating the Crisis Disk Recovery procedure. Refer to Crisis Disk Recovery. Shows if password is required during system boot NOTE: NOTE: When prompted to enter password, three attempts are allowed before system halts.

  • Page 62: Removing A Password

    Removing a Password Perform the following: 1. Use the  and  keys to highlight Set Supervisor Password and press Enter. The Set Supervisor Password dialog box appears: Figure 2-5. Set Supervisor Password 2. Type current password in Enter Current Password field and press Enter. 3.
  • Page 63 5. Press F10 to save changes and exit BIOS Setup Utility. If the verification is OK, the screen will show as follows. Figure 2-7. Setup Notice The password setting is complete after the user presses Enter. If the password entered does not match the current password, the screen shows the Setup Warning dialog.

  • Page 64: Boot

    Boot The Boot tab allows changes to the order of boot devices used to load the operating system. Bootable devices include the:  USB diskette drives  Onboard hard disk drive  DVD drive in the module bay Use  and  keys to select a device and press F5 or F6 to change the value. Item Specific Help Boot priority order: Use <>...

  • Page 65: Exit

    Exit The Exit tab allows users to save or discard changes and quit the BIOS Setup Utility. Item Specific Help Exit Saving Changes Exit System Setup and save Exit Discarding Changes your changes. Load Setup Defaults Discard Changes Save Changes Figure 2-11.

  • Page 66: Bios Flash Utilities

    BIOS Flash Utilities BIOS Flash memory updates are required for the following conditions:  New versions of system programs  New features or options  Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS Flash ROM. NOTE: NOTE: If a Crisis Recovery Disc is not available, create one before Flash utility is used.

  • Page 67: Dos Flash Utility

    DOS Flash Utility Perform the following to use the DOS Flash Utility: 1. Press F2 during boot to enter Setup Menu. 2. Select Boot Menu to modify boot priority order. Example: If using USB HDD to Update BIOS, move USB HDD to position 1. Item Specific Help Boot priority order: Use <>...
  • Page 68 4. Execute XEWX100.BAT to update BIOS. Flash process begins as shown in Figure 2-13. C:\>zq8_006t Reading file... Flash package mode. Option: /bios /ecbp Please do not remove the AC power! Insyde Flash Utility for InsydeH20 Version 1.3z Initializing Current BIOS Model name : ZQ8 BIOS Model name : ZQ8 Current BIOS version: V0.06t BIOS version: V0.06t...

  • Page 69: Winflash Utility

    WinFlash Utility Perform the following to use the WinFlash Utility: 1. Double-click WinFlash executable. 2. Click OK to begin update. A progress screen is shown. (Figure 2-15) Figure 2-15. InsydeFlash 2-17 System Utilities...

  • Page 70: Remove Hdd/Bios Password Utilities

    Remove HDD/BIOS Password Utilities CAUTION: If Power-on Password authentication is enabled, the BIOS password can only be cleared by initiating the Crisis Disk Recovery procedure. See Crisis Disk Recovery. This section provides details about removing HDD/BIOS passwords. Remove HDD Password as follows: NOTE: NOTE: If the HDD password is incorrectly entered three times, an error is generated.
  • Page 71 4. Execute UnlockHD.exe (Figure 2-19) to create a password unlock code. Use the format <UnlockHD [key code]> with the code noted in the Figure 2-18. Example: UnlockHD 76943488 The command generates a password which can be used for unlocking the HDD. Password: 46548274 Figure 2-19.

  • Page 72: Removing Bios Passwords

    Removing BIOS Passwords (Hardware method) To clear User or Supervisor passwords, open the DIMM door and use a metal instrument to short the R582 point. Figure 2-20. CMOS Jumper (Software method) If wrong supervisor password is entered three times, the message System will halt! is displayed on screen.
  • Page 73 If user is unable to obtain correct password then it must be removed. There are two methods to do this. Method 1: If BIOS menu item Power on Password is set to Enabled, then Crisis Recovery disc must be used. Method 2: If BIOS menu item Power on Password is set to Disabled.

  • Page 74: Cleaning Bios Passwords

    Cleaning BIOS Passwords CAUTION: If Power-on Password authentication is enabled, the BIOS password can only be cleared by initiating the Crisis Disk Recovery procedure. See Crisis Disk Recovery. To clean the User or Supervisor passwords, perform the following steps: 1. At the DOS prompt, enter clnpwd.exe. 2.

  • Page 75: Miscellaneous Tools

    Miscellaneous Tools Using Boot Sequence Selector The Boot Sequence Selector allows the boot order to be changed without accessing the BIOS. To use Boot Sequence Selector, perform the following steps: 1. Enter into DOS. 2. Execute BS.exe to show the usage screen. (Figure 2-24) Figure 2-24.

  • Page 76: Using Dmitools

    The following examples show the commands and the corresponding output information. Read DMI Information from Memory Input: dmitools /r Output: Manufacturer (Type1, Offset04h): Packard Bell Product Name (Type1, Offset05h): xxxxx Serial Number (Type1, Offset07h): 01234567890123456789 UUID String (Type1, Offset08h): xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx Asset Tag (Type3, Offset04h): Acet Asstag...

  • Page 77: Using The Lan Mac Eeprom Utility

    Using the LAN MAC EEPROM Utility Perform the following steps to write MAC (Media Access Control) information to EEPROM: Use the MAC.BAT utility to write the MAC.CFG file to the EEPROM under DOS mode. 1. Use a text editor (Ex: Notepad) to open the MAC.CFG file. See the MAC.CFG contents in Figure 2-25 Figure 2-25.

  • Page 78: Crisis Disk Recovery

    Crisis Disk Recovery 1. Plug in the USB flash disk. 2. Select the Fast Format option and click Start. Then click Next. Figure 2-27. USB Flash Crisis Disk 3. Click Format and then Exit to complete the operation. Figure 2-28. USB Flash Crisis Disk 2-26 System Utilities...
  • Page 79 4. Copy the P5WE6x64.FD file to the USB flash disk root directory. P5WE6x64.fd Figure 2-29. USB Flash Crisis Disk NOTE: NOTE: Do not place any other *.fd files to the USB flash disk root directory. 5. Plug in the USB Flash Disk without AC plug. 6.
  • Page 80 2-28 System Utilities...
  • Page 81 CHAPTER Machine Maintenance Procedures...

  • Page 82: Introduction

    Introduction ......... .3-5 General Information .
  • Page 83 LCD Module Installation.......3-40 DC-IN Cable Removal ....... .3-41 DC Cable Installation .

  • Page 85: General Information

    Machine Maintenance Procedures Introduction This chapter contains general information about the computer, a list of tools needed to do the required maintenance and step by step procedures on how to remove and install components from the computer. General Information The product previews seen in the following procedures may not represent the final product color or configuration.

  • Page 86: Maintenance Flowchart

    Maintenance Flowchart The flowchart in Figure 3-1 shows a graphic representation of the module removal and installation sequences. It shows information on what components may need to be removed and installed during servicing. Battery SD Dummy Card Keyboard ODD Module Base Door DIMM Modules WLAN Module...

  • Page 87: Getting Started

    Getting Started Flowchart Figure 3-1 identifies sections for the removal and install sequence. Follow the order of the sequence to avoid damage to any of the hardware components. Do the following prior to starting any maintenance procedures: 1. Remove power (A) from the system and peripherals. 2.

  • Page 88: Battery Pack Removal

    Battery Pack Removal 1. Put computer on flat surface, battery side up. 2. Push battery lock/unlock latch (A) to unlock position. (Figure 3-3) 3. Push and hold battery release latch (B) to release position. (Figure 3-3) 4. Lift battery pack (C) from battery bay. (Figure 3-3) Figure 3-3.

  • Page 89: Dummy Card Removal

    Dummy Card Removal 1. Push dummy card (A) in to release it from the spring latch. (Figure 3-4) 2. Remove dummy card (A). (Figure 3-4) Figure 3-4. Dummy Card Dummy Card Installation 1. Insert dummy card (A). (Figure 3-4) 2. Push card until spring latch locks. Machine Maintenance Procedures...

  • Page 90: Keyboard Removal

    Keyboard Removal Prerequisite: Battery Pack Removal 1. Release seven (7) latches from the keyboard. (Figure 3-5) Figure 3-5. Keyboard Latches 2. Turn the keyboard over so that the keys are face down on the palm rest (C). (Figure 3-6) 3. Disconnect keyboard FPC (A) from mainboard connector (B). (Figure 3-6) Figure 3-6.

  • Page 91: Keyboard Installation

    CAUTION: Keyboard FPC (Flexible Printed Circuit) can be damaged if removed while mainboard connector is locked. Keyboard Installation 1. Put the keyboard face down on the palm rest (C). (Figure 3-6) 2. Connect keyboard FPC (A) to mainboard connector (B). (Figure 3-6) 3.

  • Page 92: Odd (Optical Disk Drive) Module Removal

    ODD (Optical Disk Drive) Module Removal Prerequisite: Battery Pack Removal 1. Remove one (1) screw (A) from lower cover. (Figure 3-7) Figure 3-7. ODD Module in Lower Cover 2. Remove ODD module (B) from ODD bay. (Figure 3-7) 3. Remove two (2) screws (C) from ODD module. (Figure 3-8) 4.

  • Page 93: Odd Module Installation

    ODD Module Installation 1. Install ODD bezel (E) on ODD module.(Figure 3-8) 2. Install ODD bracket (D) on ODD module and secure two (2) screws (C). (Figure 3-8) 3. Insert ODD module (B) into ODD module bay. (Figure 3-7) 4. Install and secure screw (A) to lower cover. (Figure 3-7) 5.

  • Page 94: Base Door Removal

    Base Door Removal Prerequisite: Battery Pack Removal 1. Locate base door (B) on lower cover. (Figure 3-9) 2. Remove two (2) screws (A). (Figure 3-9) 3. Remove door from lower cover. Figure 3-9. Base Door Base Door Installation 1. Insert door flanges into slots (B) on lower cover. (Figure 3-9) 2.

  • Page 95: Dimm (Dual In-Line Memory Module) Module Removal

    DIMM (Dual In-line Memory Module) Module Removal Prerequisite: Base Door Removal 1. Find DIMM (D) in the component bay. (Figure 3-10) Figure 3-10. Component Location 2. Push DIMM clips (A) outwards. (Figure 3-11) Figure 3-11. DIMM Modules 3-15 Machine Maintenance Procedures...

  • Page 96: Dimm Module Installation

    3. Disconnect DIMM out of mainboard connector (B). (Figure 3-11) 4. Repeat steps 2 and 3 for remaining modules. DIMM Module Installation 1. Connect DIMM into mainboard connector (B). (Figure 3-11) 2. Push down on DIMM until module clips (A) lock in position. (Figure 3-11) 3.

  • Page 97: Wlan (Wireless Local Area Network) Board Removal

    WLAN (Wireless Local Area Network) Board Removal Prerequisite: Base Door Removal 1. Find WLAN board (B) in the component bay. (Figure 3-10) 2. Disconnect main (B) and auxiliary (A) antenna cables from WLAN board. (Figure 3-12) Figure 3-12. WLAN Board 3.

  • Page 98: Rtc Battery Removal

    RTC Battery Removal Prerequisite: Base Door Removal 1. Find RTC (Real Time Clock) battery (C) on mainboard. (Figure 3-10) 2. Using plastic tweezers, push the RTC battery in using the gap in the mainboard connector (A) to release the battery. (Figure 3-13) Figure 3-13.

  • Page 99: Hdd (Hard Disk Drive) Module Removal

    HDD (Hard Disk Drive) Module Removal Prerequisite: Base Door Removal 1. Find HDD module (A) in component bay. (Figure 3-14) 2. Remove one (1) screw (A). (Figure 3-14) Figure 3-14. HDD Module 3. Slide HDD module away from the mainboard connector (B) to disconnect it. (Figure 3-14) 4.

  • Page 100: Hdd Module Installation

    HDD Module Installation 1. Put HDD brackets onto HDD module. (Figure 3-15) 2. Install four (4) screws (C) to secure HDD brackets (D) to HDD module. (Figure 3-15) 3. Put HDD module into component bay. (Figure 3-14) 4. Slide the HDD module towards the mainboard connector (B) to secure it. (Figure 3-14) 5.

  • Page 101: Upper Cover Removal

    Upper Cover Removal Prerequisite: HDD (Hard Disk Drive) Module Removal . (Figure 3-16) Remove fourteen (14) securing screws from the lower cover Figure 3-16. Lower Cover Screw Location . (Figure 3-17) Remove eight (8) securing screws (A) from the upper cover Figure 3-17.
  • Page 102 Grasp the lower cover by the ODD bay (B) and lift the upper cover up to release the latches securing Figure 3-18) it to the lower cover. ( Figure 3-18. Lower Cover Removal Figure 3-19) Continue lifting along the edges of the upper cover to release the latches. ( Figure 3-19.

  • Page 103: Upper Cover Installation

    Upper Cover Installation (Figure 3-19) Align and install upper cover onto the lower cover. 2. Press down on the edges of the upper cover to secure the latches. (Figure 3-17) Install and secure eight (8) screws (A) to upper cover. (Figure 3-16) Install and secure fourteen (14)screws to the lower cover.

  • Page 104: Speaker Removal

    Speaker Removal Prerequisite: Upper Cover Removal 1. Find speaker (A) on upper cover. (Figure 3-20) Figure 3-20. Upper Cover Component Location 2. Remove speaker cable (B) from cable guides (C). (Figure 3-21) 3. Remove two (2) screws (D) from upper cover. (Figure 3-21) Figure 3-21.

  • Page 105: Speaker Installation

    Speaker Installation 1. Install speaker (A) on upper cover. (Figure 3-20) 2. Install and secure two (2) screws (D). (Figure 3-21) 3. Install speaker cable (B) into cable guides (C). (Figure 3-21) 4. Install upper cover. Size Quantity Screw Type M2.5*3.0 3-25 Machine Maintenance Procedures...

  • Page 106: Power Board Removal

    Power Board Removal Prerequisite: Upper Cover Removal 1. Find power board (B) on upper cover. (Figure 3-20) 2. Remove power board FFC (Flat Flex Cable) (A) from upper cover. (Figure 3-22) 3. Remove one (1) screw (B). (Figure 3-22) Figure 3-22. Power Board 4.

  • Page 107: Touchpad Removal

    Touchpad Removal Prerequisite: Upper Cover Removal 1. Find touchpad (C) on upper cover. (Figure 3-20) 2. Remove touchpad FFC (A) from touchpad. (Figure 3-23) 3. Disconnect and remove touchpad FFC (A) from touchpad connector (B). (Figure 3-23) Figure 3-23. Touchpad 4.

  • Page 108: Usb Board Removal

    USB Board Removal Prerequisite: Upper Cover Removal 1. Find USB (Universal Serial Bus) board (A) on lower cover. (Figure 3-24) Figure 3-24. Component Location 2. Remove adhesive tape securing the USB board FFC. (Figure 3-25) 3. Disconnect USB board FFC (A) from module connector (B). (Figure 3-25) 4.

  • Page 109: Usb Board Installation

    USB Board Installation 1. Install USB board (F) on lower cover. (Figure 3-24) 2. Install and secure screw (D) to lower cover. (Figure 3-25) 3. Connect USB board FFC (A) to module connector (B). (Figure 3-25) 4. Connect USB board FFC (A) to mainboard connector (C). (Figure 3-25) 5.

  • Page 110: Odd Board Removal

    ODD Board Removal Prerequisite: Upper Cover Removal 1. Find ODD board (C) on lower cover. (Figure 3-24) 2. Disconnect ODD board FFC from mainboard connector (A). (Figure 3-26) Figure 3-26. ODD Board 3. Remove screw (B) from lower cover. (Figure 3-26) 4.

  • Page 111: Bluetooth Board Removal

    Bluetooth Board Removal Prerequisite: Upper Cover Removal 1. Find Bluetooth board (B) on upper cover. (Figure 3-24) 2. Disconnect Bluetooth cable (B) from Bluetooth board connector (A). (Figure 3-27) Figure 3-27. Bluetooth Module 3. Remove the Bluetooth board from the lower cover. (Figure 3-27) Bluetooth Board Installation 1.

  • Page 112: Mainboard Removal

    Mainboard Removal Prerequisite: ODD Board Removal Bluetooth Board Removal USB Board Removal 1. Find mainboard (A) on lower cover. (Figure 3-28) Figure 3-28. Mainboard Location 2. Remove Bluetooth cable (B) from cable guides. (Figure 3-28) 3. Disconnect LVDS cable from mainboard connector (C). (Figure 3-28) 4.
  • Page 113 7. To avoid damage, put a nonabrasive, protective cover over the LCD panel. (Figure 3-29) Figure 3-29. Mainboard 8. Lift the mainboard from the lower cover and turn it over onto the LCD panel. (Figure 3-30) CAUTION: Do not remove the mainboard completely. The DC-IN cable is still connected to the mainboard.

  • Page 114: Mainboard Installation

    11. Disconnect Bluetooth cable from mainboard connector (G). (Figure 3-28) Figure 3-31. Mainboard Mainboard Installation 1. Connect Bluetooth cable to mainboard connector (G). (Figure 3-31) 2. Put computer with the LCD module flat on the surface. (Figure 3-29) 3. Put a nonabrasive, protective cover over the LCD panel. (Figure 3-29) 4.

  • Page 115: Fan Removal

    Fan Removal Prerequisite: Mainboard Removal 1. Find fan (A) on mainboard. (Figure 3-32) Figure 3-32. Fan Location 2. Disconnect fan cable from mainboard connector (B). (Figure 3-32) 3. Remove adhesive tape (C) securing the fan to the heatsink. (Figure 3-32) 4.

  • Page 116: Heatsink Removal

    Heatsink Removal Prerequisite: Fan Removal 1. Find heatsink (A) on mainboard. (Figure 3-33) 2. Remove four (4) thermal screws (B) from heatsink. (Figure 3-33) 3. Loosen two (2) captive screws (C) from heatsink. (Figure 3-33) Figure 3-33. Thermal Module 4. Remove heatsink from mainboard. Figure 3-34.

  • Page 117: Heatsink Installation

    Heatsink Installation IMPORTANT: Apply suitable thermal grease and make sure all heat pads are in position before replacing module. CAUTION: Thermal grease can damage mainboard. Use caution when applying. The following thermal grease types are approved for use:  Silmore GP50 ...
  • Page 118 Size Quantity Screw Type ICW50 CPU Thermal Screw 3-38 Machine Maintenance Procedures...

  • Page 119: Lcd (Liquid Crystal Display) Module Removal

    LCD (Liquid Crystal Display) Module Removal Prerequisite: Mainboard Removal 1. Remove four (4) screws (A) from LCD hinges. (Figure 3-36) Figure 3-36. LCD Hinge Screws 2. Remove the upper cover from the LCD module. (Figure 3-37) Figure 3-37. LCD Module 3-39 Machine Maintenance Procedures...

  • Page 120: Lcd Module Installation

    CAUTION: Make sure all cables are moved away from the device to avoid damage during removal. LCD Module Installation 1. Align LCD hinges with the hinge guides on the upper cover. (Figure 3-37) 2. Install and secure four (4) screws (A). (Figure 3-36) 3.

  • Page 121: Dc-In Cable Removal

    DC-IN Cable Removal Prerequisite: Mainboard Removal 1. Find DC-IN (Direct Current Input) cable (A) in lower cover. (Figure 3-38) Figure 3-38. DC-IN Cable Location 2. Remove DC-IN cable from cable guides (B). (Figure 3-39) Figure 3-39. DC-IN Cable 3. Remove DC-IN cable from lower cover. (Figure 3-39) 3-41 Machine Maintenance Procedures...

  • Page 122: Dc Cable Installation

    DC Cable Installation 1. Install DC-IN cable to lower cover (A). (Figure 3-38) 2. Install DC-IN cable into cable guides (B). (Figure 3-39) 3. Install mainboard. 3-42 Machine Maintenance Procedures...

  • Page 123: Lcd Bezel Removal

    LCD Bezel Removal Prerequisite: LCD (Liquid Crystal Display) Module Removal 1. Remove two screw caps. (Figure 3-40) 2. Remove two (2) screws (A) from the LCD module. (Figure 3-40) Figure 3-40. LCD Bezel 3. Lift the bottom of the bezel up releasing it from the latches. (Figure 3-41) Figure 3-41.
  • Page 124 4. Continue releasing the latches along the sides of the bezel. (Figure 3-42) Figure 3-42. LCD Bezel 5. Lift the bezel from LCD module. (Figure 3-43) Figure 3-43. LCD Bezel 3-44 Machine Maintenance Procedures...

  • Page 125: Lcd Bezel Installation

    LCD Bezel Installation 1. Put LCD bezel on the LCD module. (Figure 3-40) 2. Press along the edges of the LCD bezel to secure the latches on the LCD module. 3. Install and secure two (2) screws (A) to the LCD bezel. (Figure 3-40) 4.

  • Page 126: Camera Module Removal

    Camera Module Removal Prerequisite: LCD Bezel Removal 1. Find the camera module (A) in the LCD module. (Figure 3-44) Figure 3-44. Camera Module Location 2. Disconnect the camera cable (B) from the camera module connector (C). (Figure 3-45) NOTE: NOTE: Take care not to damage the cable.

  • Page 127: Camera Module Installation

    Camera Module Installation 1. Put camera module (A) on the LCD module. (Figure 3-44) 2. Connect the camera cable (B) to the camera module connector (C). (Figure 3-45) 3. Install LCD bezel. 3-47 Machine Maintenance Procedures...

  • Page 128: Lcd Panel Removal

    LCD Panel Removal Prerequisite: LCD Bezel Removal 1. Remove the four (4) securing screws (A) from the LCD panel (B). (Figure 3-46) Figure 3-46. LCD Panel 2. Remove the LVDS cable (C) from the cable guides. (Figure 3-47) Figure 3-47. LVDS Cable 3.

  • Page 129: Lcd Panel Installation

    LCD Panel Installation 1. Put LCD panel (B) on the LCD cover. (Figure 3-46) 2. Put LVDS cable (C) in the cable guides. (Figure 3-47) 3. Install and secure four (4) screws (A) to the LCD panel. (Figure 3-46) 4. Install LCD bezel. Size Quantity Screw Type...

  • Page 130: Lcd Bracket Removal

    LCD Bracket Removal Prerequisite: LCD Panel Removal 1. Remove the six (6) screws (A). (Figure 3-48) Figure 3-48. LCD Bracket 2. Remove LCD bracket from the LCD panel. LCD Bracket Installation 1. Put LCD bracket on the LCD panel. (Figure 3-48) 2.

  • Page 131: Lvds Cable Removal

    LVDS Cable Removal Prerequisite: LCD Panel Removal Remove LVDS (Low-voltage Differential Signaling) cable (A) from the adhesive on the rear of the LCD panel. (Figure 3-49) Figure 3-49. LVDS Cable 2. Starting from the top, remove the clear mylar tape (B). (Figure 3-50) 3.

  • Page 132: Lvds Cable Installation

    LVDS Cable Installation 1. Put LVDS cable into the LCD panel connector (C) and secure the clear mylar tape (B). (Figure 3-50) 2. Put LVDS cable (A) on the rear of the LCD panel. (Figure 3-49) 3. Install LCD panel to LCD cover. 3-52 Machine Maintenance Procedures...

  • Page 133: Microphone Set Removal

    Microphone Set Removal Prerequisite: LCD Panel Removal 1. Locate microphone set (A) in LCD cover. (Figure 3-51) Figure 3-51. Microphone Set 2. Remove adhesive tape (B) securing the microphone cable. (Figure 3-51) 3. Remove tabs (C) away from microphone set. (Figure 3-51) 4.

  • Page 134: Wlan Antenna Removal

    WLAN Antenna Removal Prerequisite: LCD Panel Removal 1. Remove black (B) and white (A) WLAN antennas. (Figure 3-52) Figure 3-52. WLAN Antenna 2. Lift foil (C) from antenna cables. (Figure 3-52) 3. Remove antenna cables from cable guides. (Figure 3-52) WLAN Antenna Installation 1.

  • Page 135: Troubleshooting

    CHAPTER Troubleshooting...
  • Page 136 Introduction ......... .4-3 General Information .

  • Page 137: Introduction

    Troubleshooting Introduction This chapter contains information about troubleshooting common problems associated with the notebook. General Information The following procedures are a guide for troubleshooting computer problems. The step by step procedures are designed to be performed as described. NOTE: NOTE: The diagnostic tests are intended for Acer products only.

  • Page 138: Power On Issues

    Power On Issues If the system does not power on, perform the following: Figure 4-1. Power On Issue Computer Shuts Down Intermittently If the system powers off at intervals, perform the following. Makes sure the power cable is properly connected to the computer and the electrical outlet. 2.

  • Page 139: No Display Issues

    No Display Issues If the Display does not work, perform the following: Figure 4-2. No Display Issue No POST or Video If the POST or video does not appear, perform the following: 1. Make sure that internal display is selected. Switching between internal and external by pressing Fn+F5.

  • Page 140: Abnormal Video

    6. If the POST or video appears on the external display only, refer to Failure. 7. Disconnect power and all external devices including port replicators or docking stations. Remove any memory cards and CD/DVD discs. 8. Start the computer. If the computer boots correctly, add the devices one by one until the failure point is discovered.

  • Page 141: Lcd Failure

    LCD Failure If the LCD fails, perform the following: Figure 4-3. LCD Failure Troubleshooting...

  • Page 142: Keyboard Failure

    Keyboard Failure If the Keyboard fails, perform the following: Figure 4-4. Keyboard Failure Troubleshooting...

  • Page 143: Touchpad Failure

    Touchpad Failure If the Touchpad fails, perform the following: Figure 4-5. Touchpad Failure Troubleshooting...

  • Page 144: Internal Speaker Failure

    Internal Speaker Failure If internal Speakers fail, perform the following: Figure 4-6. Internal Speaker Failure Sound Problems Perform the following: Boot the computer.     2. Navigate to Start Control Panel System and Maintenance System Device Manager. Check the Device Manager to determine that: ...
  • Page 145    6. Navigate to Start Control Panel Hardware and Sound Sound. Confirm that Speakers are selected as the default audio device (green check mark). NOTE: NOTE: If Speakers does not show, right-click on the Playback tab and select Show Disabled Devices (clear by default).

  • Page 146: Microphone Failure

    Microphone Failure If internal or external Microphones fail, perform the following: Figure 4-7. Microphone Failure   1. Check that the microphone is enabled. Navigate to Start Control Panel Hardware  and Sound Sound and select the Recording tab. 2. Right click on the Recording tab and select Show Disabled Devices (clear by default).

  • Page 147: Usb Failure

    USB Failure If the USB fails, perform the following: Figure 4-8. USB Failure 4-13 Troubleshooting...

  • Page 148: Wireless Failure

    Wireless Failure If the wireless fails, perform the following: Figure 4-9. Wireless Failure 4-14 Troubleshooting...

  • Page 149: Bluetooth Failure

    Bluetooth Failure If the wireless fails, perform the following: Figure 4-10. Bluetooth Failure 4-15 Troubleshooting...

  • Page 150: Card Reader Failure

    Card Reader Failure If the card reader fails, perform the following: Figure 4-11. Card Reader Failure 4-16 Troubleshooting...

  • Page 151: Thermal Module Failure

    Thermal Module Failure If the thermal module fails, perform the following: Figure 4-12. Thermal Module Failure 4-17 Troubleshooting...

  • Page 152: Cosmetic Failure

    Cosmetic Failure If there are any cosmetic defects, perform the following: Figure 4-13. Cosmetic Failure 4-18 Troubleshooting...

  • Page 153: Other Functions Failure

    Other Functions Failure 1. Check if drives are functioning correctly. 2. Check if external modules are functioning correctly. 3. Change mainboard to check if current one is defective. 4-19 Troubleshooting...

  • Page 154: Intermittent Problems

    Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, perform the following: 1.

  • Page 155: Post Codes

    Post Codes The following are the InsydeH2O™ Functionality POST code tables. The components of the POST code table includes: SEC phase, PEI phase, DXE phase, BDS phase, CSM functions, S3 functions and ACPI functions. Table 4-2. POST Code Range Phase POST Code Range 0x01 - 0x0F 0x70 - 0x9F...
  • Page 156 Table 4-3. SEC Phase POST Code Table Functionality Name (Include\ Phase PostCode Description PostCode.h) SEC_GO_TO_SECSTARTUP Setup BIOS ROM cache SEC_GO_TO_PEICORE Enter Boot Firmware Volume * 3rd party relate functions – Platform dependence. Table 4-4. PEI Phase POST Code Table Functionality Name (Include\ Phase Post Code Description...
  • Page 157 Table 4-4. (Continued)PEI Phase POST Code Table Functionality Name (Include\ Phase Post Code Description PostCode.h) PEI_RECOVERY_START_FLASH Start Flash BIOS with Recovery image PEI_ENTER_DXEIPL Loading BIOS image to RAM PEI_FINDING_DXE_CORE Loading DXE core PEI_GO_TO_DXE_CORE Enter DXE core * 3rd party relate functions – Platform dependence. Table 4-5.
  • Page 158 Table 4-5. (Continued)DXE Phase POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code DXE_RELOCATE_SMBASE Relocate SMM BASE DXE_FIRST_SMI SMI test DXE_VTD_INIT* VTD Initial DXE_BEFORE_CSM16_INIT Legacy BIOS Initialization DXE_AFTER_CSM16_INIT Legacy interrupt function Initialization DXE_LOAD_ACPI_TABLE ACPI Table Initialization DXE_SB_DISPATCH* Setup SB SMM Dispatcher service DXE_SB_IOTRAP_INIT* Setup SB IOTRAP Service DXE_SUBCLASS_DRIVER*...
  • Page 159 Table 4-6. (Continued)BDS Phase POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code BDS_START_IDE_CONTROLLER IDE controller initialization BDS_START_SATA_CONTROLLER SATA controller initialization BDS_START_ISA_ACPI_CONTROLLER SIO controller initialization BDS_START_ISA_BUS ISA BUS driver initialization BDS_START_ISA_FDD Floppy device initialization BDS_START_ISA_SEIRAL Serial device initialization BDS_START_IDE_BUS IDE device initialization BDS_START_AHCI_BUS...
  • Page 160 Table 4-7. S3 Functions POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code S3_RESTORE_MEMORY_CONTROLLER Memory initial for S3 resume S3_INSTALL_S3_MEMORY Get S3 resume required data from memory S3_SWITCH_STACK Start to use memory during S3 resume S3_MEMORY_CALLBACK Set cache for physical memory during S3 resume S3_ENTER_S3_RESUME_PEIM Start to restore system...
  • Page 161 Table 4-9. SMM Functions POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code SMM_IDENTIFY_FLASH_DEVICE SMM 0xA0 Identify Flash device in SMM SMM_SMM_PLATFORM_INIT 0xA2 SMM service initial SMM_ACPI_ENABLE_START 0xA6 OS call ACPI enable function SMM_ACPI_ENABLE_END 0xA7 ACPI enable function complete SMM_S1_SLEEP_CALLBACK 0xA1 Enter S1...
  • Page 162 4-28 Troubleshooting...
  • Page 163 CHAPTER Jumper and Connector Locations...
  • Page 164 Mainboard Jumper and Connector Locations ....5-3 USB Board Jumper and Connector Locations....5-5 Power Board Jumper and Connector Locations ... .5-6 Clearing Password Check and BIOS Recovery .

  • Page 165: Mainboard Jumper And Connector Locations

    Jumper and Connector Locations Mainboard Jumper and Connector Locations Figure 5-1. Mainboard Top Table 5-1. Mainboard Top Item Description Item Description JLVDS1 Connect to LED / CCFL Panel JCR1 Connector of 2 in 1 Card Reader JSPK1 Connect to Right Speaker JLED1 Connect to Power board (with FFC) JSPK2...
  • Page 166 Figure 5-2. Mainboard Bottom Table 5-2. Mainboard Bottom Item Description Item Description PJP2 Connect of Battery JHP1 Connect to external headphone PJP1 DC-IN Jack JBT1 Connect JBT1 to BT (With Cable) JDIMM1 / DDR3 Memory Socket JHDD1 Connect to SATA HDD JDIMM2 JCRT1 Connector of D-Sub...

  • Page 167: Usb Board Jumper And Connector Locations

    USB Board Jumper and Connector Locations Figure 5-3. USB Board Table 5-3. USB Board Item Description JUSB1 / JUSB2 USB connector Connect to mainboard (w/ FFC) Jumper and Connector Locations...

  • Page 168: Power Board Jumper And Connector Locations

    Power Board Jumper and Connector Locations Figure 5-4. Power Board Top Figure 5-5. Power Board Bottom Table 5-4. Power Board Item Description Connect to mainboard (w/ FFC) Jumper and Connector Locations...

  • Page 169: Clearing Password Check And Bios Recovery

    This section provides users with the standard operating procedures of clearing password and BIOS recovery for the Packard Bell EasyNote TK11BZ/TK13BZ. The machine provides one Hardware Open Gap on main board for clearing password check, and one hot key for enabling BIOS Recovery.

  • Page 170: Clear Cmos Jumper

    Clear CMOS Jumper Figure 5-6. CMOS Jumper Table 5-5. CMOS Jumper Item Description R582 Clear CMOS Jumper BIOS Recovery by Crisis Disk BIOS Recovery Boot Block BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization.

  • Page 171: Bios Recovery From Usb Storage

    Steps for BIOS Recovery from USB Storage NOTE: NOTE: Prior to performing the recovery, prepare a Crisis USB key. The Crisis USB key is created by executing the Crisis Disk program on another system with Windows 7 OS. To Create a Crisis USB key, perform the following: 1.
  • Page 172 5-10 Jumper and Connector Locations...
  • Page 173 CHAPTER FRU (Field Replaceable Unit) List...
  • Page 174 Exploded Diagrams ........6-4 FRU List ..........6-6 Screw List .
  • Page 175 FRU (Field Replaceable Unit) List This chapter provides users with a FRU (Field Replaceable Unit) listing in global configurations for the Packard Bell EasyNote TK11BZ/TK13BZ. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization).

  • Page 176: Exploded Diagrams

    Exploded Diagrams Figure 6-1. Upper & Lower Cover Exploded Diagram Table 6-1. Upper & Lower Cover Exploded Diagram Description Acer Part No. Description Acer Part No. Upper Cover 60.WVZ02.001 ODD Board 55.WVZ02.003 23.RD502.001 Lower Cover 60.R4F02.002 Heatsink 60.RDS02.001 Lower Logic Door 42.R4F02.001 Mainboard MB.NCY02.001...
  • Page 177 Figure 6-2. LCD Assembly Exploded Diagram Table 6-2. LCD Assembly Exploded Diagram Description Acer Part No. Description Acer Part No. LCD Bezel 60.BQ502.004 LCD Cover 60.BQ502.003 LED Panel LK.15605.010 LVDS w/ Camera 50.R4F02.009 Camera 57.WW102.001 LCD Bracket (R) 33.R4F02.004 LCD Bracket (L) 33.R4F02.004 FRU (Field Replaceable Unit) List...

  • Page 178: Fru List

    FRU List Table 6-3. FRU List Category Description Acer Part No. ADAPTER Adapter DELTA 65W 19V 1.7x5.5x11 Yellow AP.06501.026 ADP-65JH DB A, LV5 LED LF Adapter LITE-ON 65W 19V 1.7x5.5x11 Yellow AP.06503.024 PA-1650-22AC LV5 LED LF Adapter DELTA 65W 19V 1.7x5.5x11 Yellow AP.06501.033 ADP-65VH BA, LV5, Low profile LED LF Adapter LITE-ON 65W 19V 1.7x5.5x11 Yellow...
  • Page 179 Table 6-3. FRU List Category Description Acer Part No. POWER BOARD 55.WVZ02.001 USB BOARD 55.WVZ02.002 ODD BOARD 55.WVZ02.003 LITEON WIRELESS LAN ATHERIS HB97 2X2 NI.23600.073 BGN (HM) WN6603AH FOXCONN WIRELESS LAN ATHEROS HB97 NI.23600.072 2X2 BGN (HM) FOXCONN WIRELSS LAN ATHEROS HB95BG NI.23600.077 (HM) T77H121.10 LITEON WIRELESS LAN BROADCOM 43225...
  • Page 180 Table 6-3. FRU List Category Description Acer Part No. POWER CORD EU 3 PIN 27.TAVV5.002 POWER CORD AUS 3 PIN 27.TAVV5.003 POWER CORD UK 3 PIN 27.TAVV5.004 POWER CORD CHINA 3 PIN 27.TAVV5.005 POWER CORD SWISS 3 PIN 27.TAVV5.006 POWER CORD ITALIAN 3 PIN 27.TAVV5.007 POWER CORD DENMARK 3 PIN 27.TAVV5.008...
  • Page 181 Table 6-3. FRU List Category Description Acer Part No. DVD RW DRIVE ODD SUPER-MULTI DRIVE MODULE 6M.R4G02.003 ODD BRACKET 33.R4F02.002 ODD BEZEL-SM 42.R4F02.002 ODD SONY Super-Multi DRIVE 12.7mm Tray KU.0080E.027 DL 8X AD-7585H LF W/O bezel SATA (HF + Windows 7) ODD PANASONIC Super-Multi DRIVE 12.7mm KU.00807.070 Tray DL 8X UJ890A LF W/O bezel SATA (HF +...
  • Page 182 Table 6-3. FRU List Category Description Acer Part No. HDD WD 2.5" 5400rpm 250GB KH.25008.029 WD2500BPVT-22ZEST0,ML320S-AF, 4K drive SATA 8MB LF F/W:01.01A01 4K drive HDD HGST 2.5" 5400rpm 320GB KH.32007.008 HTS545032B9A300 Panther B SATA LF F/W:C60F Disk imbalance criteria = 0.014g-cm HDD HGST 2.5"...
  • Page 183 Table 6-3. FRU List Category Description Acer Part No. KEYBOARD Keyboard GATEWAY AC7T_G10B AC7T KB.I170G.197 Internal 17 Standard 103KS Black US International Texture Keyboard GATEWAY AC7T_G10B AC7T KB.I170G.181 Internal 17 Standard 103KS Black Greek Texture Keyboard GATEWAY AC7T_G10B AC7T KB.I170G.172 Internal 17 Standard 103KS Black Arabic Texture Keyboard GATEWAY AC7T_G10B AC7T...
  • Page 184 Table 6-3. FRU List Category Description Acer Part No. Keyboard GATEWAY AC7T_G10B AC7T KB.I170G.182 Internal 17 Standard 104KS Black Hungarian Texture Keyboard GATEWAY AC7T_G10B AC7T KB.I170G.187 Internal 17 Standard 104KS Black Norwegian Texture Keyboard GATEWAY AC7T_G10B AC7T KB.I170G.188 Internal 17 Standard 104KS Black Portuguese Texture Keyboard GATEWAY AC7T_G10B AC7T KB.I170G.191...
  • Page 185 Table 6-3. FRU List Category Description Acer Part No. ASSY LED LCD MODULE 15.6"W WXGA 6M.BQ502.003 GLARE W/ANTENNA*2, CCD 1.3M, BLACK - ANTENNA WLAN-MAIN 50.R4F02.005 ANTENNA WLAN-AUX 50.R4F02.006 LED CABLE FOR W/CMOS 50.R4F02.009 LED COVER-BLACK PB 60.BQ502.003 LCD BEZEL FOR W/CMOS PB 60.BQ502.004 LED BRACKET R&L 33.R4F02.004...
  • Page 186 Table 6-3. FRU List Category Description Acer Part No. LED LCD AUO 15.6"W WXGA Glare LK.15605.010 B156XW02 V2 LF 200nit 8ms 500:1 (power saving) LED LCD SAMSUNG 15.6"W WXGA Glare LK.15606.012 LTN156AT02-A11 LF 220nit 8ms 500:1 LED LCD LPL 15.6"W WXGA Glare LK.15608.011 LP156WH2-TLEA LF 220nit 16ms 500:1 (color engine)
  • Page 187 Table 6-3. FRU List Category Description Acer Part No. LED COVER-RED PB 60.BQ702.002 LCD BEZEL FOR W/CMOS PB 60.BQ502.004 LED BRACKET R&L 33.R4F02.004 CAMERA 1.3M 57.WW102.001 LED LCD AUO 15.6"W WXGA Glare LK.15605.010 B156XW02 V2 LF 200nit 8ms 500:1 (power saving) LED LCD SAMSUNG 15.6"W WXGA Glare LK.15606.012...
  • Page 188 Table 6-3. FRU List Category Description Acer Part No. ANTENNA WLAN-MAIN 50.R4F02.005 ANTENNA WLAN-AUX 50.R4F02.006 LED CABLE FOR W/CMOS 50.R4F02.009 LED COVER-BLACK GW 60.WSG02.002 LCD BEZEL FOR W/CMOS GW 60.WSG02.003 LED BRACKET R&L 33.R4F02.004 CAMERA 1.3M 57.WW102.001 6-16 FRU (Field Replaceable Unit) List...
  • Page 189 Table 6-3. FRU List Category Description Acer Part No. LED LCD AUO 15.6"W WXGA Glare LK.15605.010 B156XW02 V2 LF 200nit 8ms 500:1 (power saving) LED LCD SAMSUNG 15.6"W WXGA Glare LK.15606.012 LTN156AT02-A11 LF 220nit 8ms 500:1 LED LCD LPL 15.6"W WXGA Glare LK.15608.011 LP156WH2-TLEA LF 220nit 16ms 500:1 (color engine)
  • Page 190 Table 6-3. FRU List Category Description Acer Part No. LED COVER-RED GW 60.WSX02.002 LCD BEZEL FOR W/CMOS GW 60.WSG02.003 LED BRACKET R&L 33.R4F02.004 CAMERA 1.3M 57.WW102.001 LED LCD AUO 15.6"W WXGA Glare LK.15605.010 B156XW02 V2 LF 200nit 8ms 500:1 (power saving) LED LCD SAMSUNG 15.6"W WXGA Glare LK.15606.012...
  • Page 191 Table 6-3. FRU List Category Description Acer Part No. Mainboard eME644G AMD LF SEMOUR_XT MB.NCY02.001 VRAM 512MB (AS5253G/ENTK11/ENTK13/NV51B) MEMORY Memory SAMSUNG SO-DIMM DDRIII 1333 KN.1GB0B.035 1GB M471B2873FHS-CH9 LF 128*8 46nm Memory KINGSTON SO-DIMM DDRIII 1333 KN.1GB07.004 1GB ACR128X64D3S1333C9 LF 128*8 0.065um Memory UNIFOSA SO-DIMM DDRIII 1333 1GB KN.1GB0H.017...
  • Page 192 Table 6-3. FRU List Category Description Acer Part No. THERMAL MODULE-DIS W/O FAN 60.RDS02.001 23.RD502.001 SPEAKER MIC SET-DIS & UMA FOR AS5336, AS5736Z, 23.R5202.001 ENTK36, ENTK37, NV51M SPEAKER L 23.R4F02.003 MISCELLANEOUS LCD SCREW PAD 47.R4F02.001 6-20 FRU (Field Replaceable Unit) List...

  • Page 193: Screw List

    Screw List Table 6-4. Screw List Category Description Acer Part No. SCREW 2.5D 5L K 5.5D ZK NL + CR3 86.R4F02.001 SCREW 2.45D 8.0L K 5.5D 0.8T ZK NL 86.R4F02.002 SCREW 2.5D 6L K 5.5D NI NL 86.R4F02.003 SCREW 1.98D 3.0L K 4.6D 0.8T ZK NL 86.R4F02.004 SCREW 3.0D 3.0L K 4.9D NI 86.R4F02.005...
  • Page 194 6-22 FRU (Field Replaceable Unit) List...
  • Page 195 CHAPTER Model Definition and Configuration...
  • Page 196 Packard Bell EasyNote TK11BZ/TK13BZ ....7-3...

  • Page 197: Model Definition And Configuration

    Model Definition and Configuration Packard Bell EasyNote TK11BZ/TK13BZ Table 7-1. RO, Description Model Country Acer Part No Description ENTK11BZ-E EMEA Holland LX.BSG02.001 ENTK11BZ-E352G32Mnkk 352G32Mnkk W7HP64BSNL1 UMACkk_3 1*2G/320/6L2.2/2R/CB_bgn_1.3C_ AUk_NL31 EASYNOTE_TK11BZ-002NL ENTK11BZ-E EMEA Russia LX.BSG08.001 ENTK11BZ-E352G50Mnkk 352G50Mnkk W7ST32RUBSRU2 UMACkk_3 1*2G/500_L/6L2.2/2R/CB_GN_1.3C _AUk_RU41 EASYNOTE_TK11-BZ-101RU...
  • Page 198 Table 7-2. CPU, LCD, VGA Chip (Continued) Model Country Acer Part No Chip ENTK11BZ-E Hungary LX.BSG0C.001 AMDE350B NLED15.6WXGAG 353G50Mnkk ENTK11BZ-E Russia LX.BSG01.001 AMDE350B NLED15.6WXGAG 353G50Mnkk ENTK11BZ-E Russia LX.BSG02.002 AMDE350B NLED15.6WXGAG 353G50Mnkk ENTK13BZ-E Holland LX.BSJ02.001 AMDE350B NLED15.6WXGAG 352G32Mnrr Table 7-3. Memory 1, Memory 2, HDD Model Country Acer Part No...
  • Page 199 Table 7-5. Wireless, Bluetooth, NB Chipset Model Country Acer Part No Wireless LAN Bluetooth NB Chipset ENTK11BZ-E Holland LX.BSG02.001 3rd WiFi 2x2 AMD A50M FCH 352G32Mnkk ENTK11BZ-E Russia LX.BSG08.001 3rd WiFi 2x2 AMD A50M FCH 352G50Mnkk ENTK11BZ-E Hungary LX.BSG0C.001 3rd WiFi 2x2 AMD A50M FCH 353G50Mnkk ENTK11BZ-E...
  • Page 200 Model Definition and Configuration...
  • Page 201 CHAPTER Test Compatible Components...

  • Page 202: Microsoft® Windows® 7 Environment Test

    Microsoft® Windows® 7 Environment Test ....8-4...

  • Page 203: Test Compatible Components

    Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the Packard Bell EasyNote TK11BZ/TK13BZ. Compatibility Test Report released by the Acer Mobile System Testing Department.

  • Page 204: Microsoft Windows

    Microsoft Windows 7 Environment Test ® ® Table 8-1. Test Compatible Components Vendor Type Description Part No. Accessory 10001061 TSS Power DVD 10 Software POWER DVD 10, LZ.23800.071 V10.0.2318.52 10001061 TSS Power DVD 9 Software POWER DVD 9, SR.23900.009 V9.0.2723.50 Adapter 10001023 LITE-ON Adapter LITE-ON 65W 19V...
  • Page 205 Table 8-1. Test Compatible Components Vendor Type Description Part No. 60001921 SANYO 6CELL2.2 Battery SANYO AS10D Li-Ion BT.00603.111 3S2P SANYO 6 cell 4400mAh Main COMMON ID:AS10D31 60002162 SIMPLO 6CELL2.2 Battery SIMPLO AS10D Li-Ion BT.00607.125 3S2P PANASONIC 6 cell 4400mAh Main COMMON ID:AS10D71 60002162 SIMPLO 6CELL2.2...
  • Page 206 Table 8-1. Test Compatible Components Vendor Type Description Part No. 60001922 TOSHIBA N250GB5.4KS HDD TOSHIBA 2.5" 5400rpm KH.25004.005 DIGI 250GB MK2565GSX, Capricorn BS, 320G/P SATA 8MB LF F/W:GJ002J 60001922 TOSHIBA N320GB5.4KS HDD TOSHIBA 2.5" 5400rpm KH.32004.004 DIGI 320GB Capricorn BS,MK3265GSX SATA 8MB LF F/W:GJ002J 60001922 TOSHIBA N500GB5.4KS...
  • Page 207 Table 8-1. Test Compatible Components Vendor Type Description Part No. 60002005 HGST SG N250GB5.4KS HDD HGST 2.5" 5400rpm KH.25007.016 250GB HTS545025B9A300 Panther B SATA LF F/W:C60F Disk imbalance criteria = 0.014g-cm 60002005 HGST SG N320GB5.4KS HDD HGST 2.5" 5400rpm KH.32007.008 320GB HTS545032B9A300 Panther B SATA LF F/W:C60F Disk imbalance criteria =...
  • Page 208 Table 8-1. Test Compatible Components Vendor Type Description Part No. Keyboard 60004864 DARFON AC7T_G10B Keyboard GATEWAY KB.I170G.142 AC7T_G10B AC7T Internal 17 Standard Black NONE Y2010 GTW_PB Legend Texture 10017383 Atheros AR8151L Atheros AR8151L NI.22400.048 10001038 CMO NLED15.6WXGAG LED LCD CMO 15.6"W WXGA LK.1560D.010 Glare N156B6-L0B LF 220nit 8ms 650:1...
  • Page 209 Table 8-1. Test Compatible Components Vendor Type Description Part No. 60002045 HYNIX SO2GBIII13 Memory HYNIX SO-DIMM KN.2GB0G.018 DDRIII 1333 2GB HMT325S6BFR8C-H9 LF 256*8 46nm 60002215 SO1GBIII13 Memory SAMSUNG SO-DIMM KN.1GB0B.035 SAMSUNG DDRIII 1333 1GB M471B2873FHS-CH9 LF 128*8 46nm 60002215 SO2GBIII10 Memory NONE SO-DIMM DDRIII KN.2GB00.001 SAMSUNG...
  • Page 210 Table 8-1. Test Compatible Components Vendor Type Description Part No. 10001070 PHILIPS NBDCB4XS ODD PLDS BD COMBO 12.7mm KO.0040F.006 Tray DL 4X DS-6E2SH LF W/O bezel SATA (HF + Win7 + 3D) 10001070 PHILIPS NSM8XS ODD PLDS Super-Multi DRIVE KU.0080F.014 12.7mm Tray DL 8X DS-8A5SH LF+HF W/O bezel SATA With TI + Rohm Solution (HF +...
  • Page 211 Table 8-1. Test Compatible Components Vendor Type Description Part No. 610105 HLDS NSM8XS ODD HLDS Super-Multi DRIVE KU.0080D.055 12.7mm Tray DL 8X GT32N (R5-2) LF W/O bezel SATA with Renesas solution + PCC LD (HF + Windows 7) SB Chipset 9999995 ONE TIME KI.22800.011 VENDER...
  • Page 212 Table 8-1. Test Compatible Components Vendor Type Description Part No. 23707801 3rd WiFi 2x2 BGN Foxconn Wireless LAN Atheros NI.23600.072 FOXCONN TW HB97 2x2 BGN (HM) 23707801 3rd WiFi 2x2 BGN Foxconn Wireless LAN NI.23600.066 FOXCONN TW Broadcomm 43225 2x2 BGN (HM) T77H103.00 23707801 3rd WiFi BG...
  • Page 213 CHAPTER Online Support Information...
  • Page 214 Introduction ......... .9-3...

  • Page 215: Online Support Information

    Online Support Information Introduction This section describes online technical support services available to help users repair their Acer Systems. For distributors, dealers, ASP or TPM, refer the technical queries to a local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
  • Page 216 Online Support Information...

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