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Toshiba Personal Computer Qosmio X500 Maintenance Manual TOSHIBA CORPORATION File Number 960-Q08 Qosmio X500 Maintenance Manual (960-Q08)
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The information presented in this manual has been reviewed and validated for accuracy. The included set of instructions and descriptions are accurate for the Qosmio X500 series at the time of this manual's production. However, succeeding computers and manuals are subject to change without notice.
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NOTE: “Note” contains general information that relates to your safe maintenance service. Improper repair of the computer may result in safety hazards. Toshiba requires service technicians and authorized dealers or service providers to ensure the following safety precautions are adhered to strictly.
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The manual is divided into the following parts: Chapter 1 Hardware Overview describes the Qosmio X500 system unit and each FRU. Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve FRU problems. Chapter 3 Test and Diagnostics describes how to perform test and diagnostic operations for maintenance service.
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Text that you are instructed to type in is shown in the boldface type below: DISK COPY A: B: The display Text generated by the computer that appears on its display is presented in the typeface below: Format complete System transferred Qosmio X500 Maintenance Manual (960-Q08)
Optical Drive........................11 Keyboard........................16 TFT Color Display.......................17 1.6.1 LCD Module With CCFL Backlight............17 1.6.2 CCFL Inverter Board ..................19 Power Supply .......................20 Batteries ........................21 1.8.1 Main Battery ....................21 1.8.2 Battery Charging Control................22 1.8.3 RTC battery....................24 AC Adapter ........................25 Qosmio X500 Maintenance Manual (960-Q08)
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Procedure 1 Diagnostic Test Program Execution Check ........24 Procedure 2 Connector Check and Replacement Check........25 Touch pad Troubleshooting ..................26 Procedure 1 Diagnostic Test Program Execution Check ........26 Procedure 2 Connector Check and Replacement Check........27 Qosmio X500 Maintenance Manual (960-Q08)
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Procedure 2 Replacement Check .................39 2.15 Fingerprint Troubleshooting ..................40 Procedure 1 Diagnostic Test Program Execution Check ........40 Procedure 2 Connector Check and Replacement Check........40 2.16 Bluetooth Troubleshooting ..................41 Procedure 1 Connector Check and Replacement Check........41 Qosmio X500 Maintenance Manual (960-Q08)
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How to operate a window .... 3-Error! Bookmark not defined. 3.21.2 How to Stop the Test Program..3-Error! Bookmark not defined. 3.21.3 Test Status Screen ......3-Error! Bookmark not defined. 3.21.4 Test Stop Display................. 3-70 3.21.5 How to enter data ................. 3-70 Qosmio X500 Maintenance Manual (960-Q08)
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4.14 Top Cover assembly ....................4-42 4.15 Touch pad......................... 4-45 4.16 USB Board ....................... 4-48 4.17 B CAS Board ......................4-49 4.18 System Board ......................4-50 4.19 CPU..........................4-54 4.20 LCD unit / FL inverter ..................... 4-57 Qosmio X500 Maintenance Manual (960-Q08)
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4.21 Web Camera module....................4-62 4.22 Speaker Box ......................4-64 4.23 Application for thermal pad and grease on CPU, North Bridge, and VGA Board…………………………………………………………………………..4- Qosmio X500 Maintenance Manual (960-Q08)
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Appendices Appendix A Handling the LCD Module ................A-1 Appendix B Board Layout ....................B-1 Appendix C Pin Assignments.....................C-1 Appendix D Keyboard Scan/Character Codes ..............D-1 Appendix E Key Layout.....................E-1 Appendix F Wiring Diagrams.................... F-1 Qosmio X500 Maintenance Manual (960-Q08)
Keyboard........................16 TFT Color Display.......................17 1.6.1 LCD Module With CCFL Backlight............17 1.6.2 CCFL Inverter Board ................19 Power Supply .......................20 Batteries ........................21 1.8.1 Main Battery...................21 1.8.2 Battery Charging Control ...............22 1.8.3 RTC battery ....................24 AC Adapter ........................25 Qosmio X500 Maintenance Manual (960-Q08)
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Power supply output rating ................20 Table 1-8-1 Battery specifications..................21 Table 1-8-2 Time required for charges of main battery ............22 Table 1-8-3 Data retaining time...................23 Table 1-8-4 Time required for charges of RTC battery............24 Table 1-9-1 AC adapter specifications ................25 Qosmio X500 Maintenance Manual (960-Q08)
Chapter 1 Hardware Overview Features 1.1 Features The Qosmio X500 features are listed below. Microprocessor Microprocessor that is used will be different by the model. It supports processors as follows Intel® Core(TM) i7-720QM processor 1.6GHZ,1.73GHz Additional processor may be introduced ...
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Internal stereo speaker, Internal MIC external monaural microphone connector, stereo headphone connector. Wireless LAN Some computers in this series are equipped with a Wireless LAN card. LAN/MODEM Connectors for LAN and Modem are separately mounted. 1394 One 1394 port is equipped. Qosmio X500 Maintenance Manual (960-Q08)
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XD/MS/MS pro/SD/MMC are supported Bluetooth Some computers in this series offer Bluetooth wireless communication functionality. This module is Version 2.1+EDR. Security Kensington Lock, Fingerprint –Enhanced Lock is also equipped. HDD password HDD security function Qosmio X500 Maintenance Manual (960-Q08)
11. Power Button* 12. Internet Button* 13. CD/ DVD Button* 14. Previous Button* 15. Volume Down Button* 16. Mute Button* 17. Play/Pause Button* 18. Next Button* 19. Volume Up Button* Figure 1-1-1 Front of the computer Qosmio X500 Maintenance Manual (960-Q08)
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The transfer speed of data receiving is 56kbps, of data sending is 33.6kbps and of FAX is 14.4kbps. Actual speed depends on the quality of the line used. Connected to telephone line through RJ11 MOD Bluetooth Bluetooth V2.1+EDR. (BTO) Qosmio X500 Maintenance Manual (960-Q08)
250GB 320GB 400 GB 500GB Speed (RPM) 5,400 Data transfer Rate - To/From Media 363~952 typical - T0/From Host 3Gbps (150MB/s) 3Gbps(150MB/s) bus transfer rate (MB/s) Average random seek time (read) (ms) Power-on-to-ready (sec) 3.5(typ)/9.5(Max) Qosmio X500 Maintenance Manual (960-Q08)
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Storage size (formatted) Speed (RPM) 5,400 Data transfer Rate - To/From Media 875MB/s Max. - T0/From Host 3Gbps bus transfer rate (MB/s) 875MB/s Max. 3Gbps Average random seek time (read) (ms) Power-on-to-ready (sec) 3.5 sec Qosmio X500 Maintenance Manual (960-Q08)
The DVD Super Multi drive is shown in Figure 1-4-1. The dimensions and specifications of the DVD Super Multi drive are described in Table 1-4-2, Table 1-4-3, Table 1-4-4, Table 1- 4-5. Figure 1-4-1 DVD Super Multi drive Qosmio X500 Maintenance Manual (960-Q08)
Figure 1-5-1 is a view of the keyboard for US style Figure 1-5-1 Keyboard for US style Figure 1-5-2 is a view of the keyboard for UK style Figure 1-5-2 Keyboard for UK style See Appendix E for details of the keyboard layout Qosmio X500 Maintenance Manual (960-Q08)
Chapter 1 Hardware Overview 1.6 TFT Color Display The Qosmio X500 Ganel use CCFL to control backlight. 1.6.1 LCD Module with CCFL Backlight Figure 1-6-1 shows a view of the LCD module and Table 1-6-2 lists the specifications. Figure 1-6-1 SAMSUNG LCD Module...
Real time clock (RTC) battery Table 1-8-1 lists the specifications for these two batteries. Table 1-8-1 Battery specifications 1.8.1 Main Battery The main battery is the primary power supply for the computer when the AC adapter is not connected. Qosmio X500 Maintenance Manual (960-Q08)
2. The main battery is removed 3. Main battery or AC adapter voltage is abnormal 4. Charging current is abnormal Data retaining time When turning off the power in being charged fully, the retaining time is as following Table 1-8-3. Qosmio X500 Maintenance Manual (960-Q08)
Chapter 1 Hardware Overview Table 1-8-3 Data retaining time If USB Seep and Charge function is enabled, the computer’s battery will discharge during hibernation or when the computer is turned off. Qosmio X500 Maintenance Manual (960-Q08)
The RTC battery provides the power supply to maintain the date, time, and other system information in memory. Table 1-8-4 lists the Time required for charges of RTC battery and data preservation time. Table 1-8-4 Time required for charges of RTC battery Qosmio X500 Maintenance Manual (960-Q08)
After replacing the LCD, update with the latest EC/KBC. The implement for the Diagnostics procedures is referred to Chapter 3. Also, following implements are necessary: 1. Phillips screwdrivers (For replacement procedures) 2. Implements for debugging port check Toshiba Free-DOS system FD Qosmio X500 Maintenance Manual (960-Q08)
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There are following two types of connections in the figure of board and module connection in and after 2.3 Power Supply Troubleshooting. (1) Cable connection is described in the figure as line. (2) Pin connection is described in the figure as arrow. <e.g.> Connection of modem Qosmio X500 Maintenance Manual (960-Q08)
Before going through the flowchart steps, verify the following: Ask customer to enter the password if a password is registered. Verify with the customer that Toshiba Windows is installed on the hard disk. Non- Windows operating systems can cause the computer to malfunction.
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2 Troubleshooting Procedures Figure 2-1-2 Troubleshooting flowchart (2/2) If the diagnostics program cannot detect an error, the problem may be intermittent. The Test program should be executed several times to isolate the problem. Check the Log Utilities Qosmio X500 Maintenance Manual (960-Q08)
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12. If an error is detected on the fingerprint test, perform the fingerprint Troubleshooting Procedures in Section 2.15. 13. If an error is detected on the Bluetooth test, perform the Bluetooth Troubleshooting Procedures in Section 2.16. Qosmio X500 Maintenance Manual (960-Q08)
The battery level is low while the system power is ON. (even intervals) Blinks orange once The system is driven by only a battery and the battery level (at being switched on) is low. Doesn’t light Any condition other than those above. Qosmio X500 Maintenance Manual (960-Q08)
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Check 2 If the DC IN icon does not light, go to Procedure 3. Check 3 If the battery icon does not light orange or green, go to Procedure 4. NOTE: Use a supplied AC adapter. Qosmio X500 Maintenance Manual (960-Q08)
AC adapter. If the battery pack is still not charged, go to Check 4. Check 4 The battery’s temperature is too high or low. Leave the battery for a while to Qosmio X500 Maintenance Manual (960-Q08)
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If the battery pack is still not charged, go to Check 5. Check 5 Replace the battery pack with a new one. If the battery pack is still not charged, go to Procedure 4. Qosmio X500 Maintenance Manual (960-Q08)
(When driving with battery pack) Check 1 Battery pack may be faulty. Replace it with a new one. If the problem still occurs, perform Check 2. Check 2 System board may be faulty. Replace it with a new one. Qosmio X500 Maintenance Manual (960-Q08)
This section describes how to determine if the system board is malfunctioning or not. Start with Procedure 1 and continue with the other procedures as instructed. The procedures described in this section are: Procedure 1: Message Check Procedure 2: Diagnostic Test Program Execution Check Procedure 3: Replacement Check Qosmio X500 Maintenance Manual (960-Q08)
If you press the F2 key as the message instructs, the SETUP screen appears to set the system configuration. If error message (b) appears often when the power is turned on, replace the RTC battery. Qosmio X500 Maintenance Manual (960-Q08)
If an error is detected during these tests, go to Procedure 3. Procedure 3 Replacement Check System board may be faulty. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures and replace system board with a new one. Qosmio X500 Maintenance Manual (960-Q08)
Procedure 2. Detailed operation is given in Chapter 3, Tests and Diagnostics. If the test program cannot be executed on the computer, go to Procedure 3. Qosmio X500 Maintenance Manual (960-Q08)
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“write enable”. If any other message appears, perform Check 2. Write protected Check 2 Make sure the floppy disk is formatted correctly. If it is, go to Procedure 3. Qosmio X500 Maintenance Manual (960-Q08)
NOTE: When checking the connection, be sure to check it with care for the followings. 1. Cable can not be disconnected from the connector. 2. Cable is connected straight to the connector. 3. Cable is connected all the way seated in the connector. 4. Cable can not be broken. Qosmio X500 Maintenance Manual (960-Q08)
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Connect USB FDD to each port embedded on system board. If it does not work properly, perform Check 4. Check 4 System board may be faulty. Replace it with a new one following the steps in Chapter 4, Replacement Procedures. Qosmio X500 Maintenance Manual (960-Q08)
For the backup, refer to the User’s Manual. Procedure 1 Partition Check Insert the Toshiba Free-DOS system disk and start the computer. Perform the following checks: Input C: and press Enter. If you cannot change to drive C, go to Check 2. If you Check 1 can change to drive C, go to Procedure 2.
2.5” HDD(s) and the connector(s) of system board may be defective (Refer to the steps described in Chapter 4, Replacement Procedures for disassembling.). Insert HDD(s) to the connector(s) firmly. If it is (or they are) firmly connected, go to Procedure 3. Qosmio X500 Maintenance Manual (960-Q08)
Using the Diagnostic Disk, format 2.5” HDD with a format option (physical format). If HDD is formatted, set the 2.5” HDD partition using Free-DOS FDISK command. If you cannot format 2.5” HDD using the Tests and Diagnostic program, go to Procedure 4. Qosmio X500 Maintenance Manual (960-Q08)
Table 2-8. If an error code is not displayed but the problem still occurs, go to Procedure 5. Table 2-5-1 2.5” Hard disk drive error code and status Qosmio X500 Maintenance Manual (960-Q08)
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Chapter 4, Replacement Procedures and check the operation. If the problem still occurs, perform Check 3. Check 3 System board may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. Qosmio X500 Maintenance Manual (960-Q08)
Diagnostic Program. Refer to Chapter 3, Tests and Diagnostics, for more information on how to perform the test program. If an error occurs, go to Procedure 2. If an error does not occur, keyboard is functioning properly. Qosmio X500 Maintenance Manual (960-Q08)
Keyboard may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 3. Check 3 System board may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. Qosmio X500 Maintenance Manual (960-Q08)
Execute the Touch pad test in the Diagnostic Program. Refer to Chapter 3, Tests and Diagnostics, for more information on how to perform the test program. If an error occurs, go to Procedure 2. If an error does not occur, touch pad is functioning properly. Qosmio X500 Maintenance Manual (960-Q08)
Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 3. Check 3 System board may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures Qosmio X500 Maintenance Manual (960-Q08)
Insert the Diagnostics disk in the USB FDD, turn on the computer and run the test. Refer to Chapter 3, Tests and Diagnostics for details. If an error is detected, go to Procedure 3. Qosmio X500 Maintenance Manual (960-Q08)
HV cable. Their cables may be disconnected from system board or FL inverter board. Disassemble the computer following the steps described in Chapter 4, Replacement Procedures. If the connection is loose, reconnect firmly and restart the computer. If the problem still occurs, go to Procedure Qosmio X500 Maintenance Manual (960-Q08)
Chapter 4, Replacement Procedure and test the display again. If the problem still occurs, perform Check 4. Check 4 System board may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedure. Qosmio X500 Maintenance Manual (960-Q08)
Optical disk drive may be faulty. Replace it with a new one following the steps in Chapter 4. If the problem still occurs, perform Check 3. Check 3 System board may be faulty. Replace it with new one following the instructions in Chapter 4. Qosmio X500 Maintenance Manual (960-Q08)
Disassemble the computer following the steps described in Chapter 4 and perform the following checks: Check 1 Make sure the following connections are firmly connected. If any connector is disconnected, connect it firmly and return to Procedure 1. If the problem still occurs, perform Check 2. Qosmio X500 Maintenance Manual (960-Q08)
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Cable between MDC and system board may be faulty. Replace it with a new one following the instructions in Chapter 4. If the problem still occurs, perform Check Check 5 System board may be faulty. Replace it with a new one following the instruction in Chapter 4. Qosmio X500 Maintenance Manual (960-Q08)
LAN cable may be faulty. Replace it with a new one. If the problem still occurs, perform Check 3. Check 3 System board may be faulty. Replace it with a new one following the instruction in Chapter 4. Qosmio X500 Maintenance Manual (960-Q08)
LAN. You will need a second computer that can communicate by wireless LAN. Perform the test following the instructions described in Chapter 3. If the computer passes the test, the function is correctly working. If the computer does not pass the test, perform Procedure 2. Qosmio X500 Maintenance Manual (960-Q08)
Make sure that wireless LAN antenna cables (black and white) are firmly connected to the connectors on Wireless LAN card. If wireless LAN antenna cables are not connected properly, connect them firmly and perform Procedure 1. If the problem still occurs, go to the procedure 3. Qosmio X500 Maintenance Manual (960-Q08)
Wireless LAN card may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. If the problem still occurs, perform Check 3. Check3 System board may be faulty. Replace it with a new one following the instructions in Chapter 4, Replacement Procedures. Qosmio X500 Maintenance Manual (960-Q08)
Connector Check The connection of sound system is shown in the following figure. As the connection may be defective, disassemble the PC and check each connection. If the problem still occurs, go to Procedure 2. Qosmio X500 Maintenance Manual (960-Q08)
Chapter 4. If the problem still occurs, perform Check 6. Check 6 Audio board/System board may be faulty. Replace it with a new one following the instructions in Chapter 4. Qosmio X500 Maintenance Manual (960-Q08)
Fingerprint may be faulty. Replace it with a new one following the steps in Chapter 4. If the problem still occurs, perform Check 4. Check 4 System board may be faulty. Replace it with a new one following the instruction in Chapter 4. Qosmio X500 Maintenance Manual (960-Q08)
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Bluetooth may be faulty. Replace it with a new one following the steps in Chapter 4. If the problem still occurs, perform Check 4. Check 4 System board may be faulty. Replace it with a new one following the instruction in Chapter 4. Qosmio X500 Maintenance Manual (960-Q08)
Test Program for Field. Chapter 3 Diagnostic Programs Qosmio X500 Maintenance Manual (960-Q08)
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How to operate a window ................3-68 3.21.2 How to Stop the Test Program ..............3-68 3.21.3 Test Status Screen ..................3-68 3.21.4 Test Stop Display ..................3-70 3.21.5 How to enter data ..................3-70 Qosmio X500 Maintenance Manual (960-Q08)
A formatted working disk for the floppy disk drive test (all tests) A CD test media (Toshiba Backup CD ROM for the CD-ROM test) The following sections detail the tests contained within the Diagnostic Test Menu. Refer to Sections 3.18, 3.19, 3.20 and, 3.21 for detailed information on the remaining functions of the...
1. You test disk is match this model , ex. disk is 14” but machine is 13” . 2. The M/B EEPROM project type is math your test disk , if not , please use WDMI3.EXE to modify with right LCD size . The following screen displays: TOSHIBA Satellite(Pro) P500 Diagnostics ::Select item Version v1.10 :Escape [ DIAGNOSTICS MENU ] 01.DIAGNOSTIC TEST...
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Test Program for Field. The following menu displays: TOSHIBA Satellite(Pro) P500 Diagnostics ::Select item Version V1.10 :Escape [ DIAGNOSTICS MENU ] 01. DIAGNOSTIC TEST 02. RUNNING TEST 03. DMI INFORMATION [ DIAGNOSTIC TEST MENU ] 04. LOG UTILITIES 05. SYSTEM CONFIGURATION 01.
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Test Program for Field. 4. Select the subtest you want to execute and press Enter. The following menu displays: TOSHIBA Satellite(Pro) P500 Diagnostics : :Select item Version V1.10 :Escape [ DIAGNOSTICS MENU ] [ SYSTEM TEST ] 01. DIAGNOSTIC TEST 02.
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Use the arrow keys to move the cursor to the desired option and press Enter. Table 3-1 in Section 3.3 lists the function of each test on the subtest menu. Table 3-2 in Section 3.15 lists the error codes and error status for each error. Qosmio X500 Maintenance Manual (960-Q08)
Character Set 80* 25 Character Display 320* 200 Graphics Display 640* 200 Graphics Display 640* 480 Graphics Display Display Page “H” Pattern Display Video DAC Register W/R/C Color Graphics Display Color Attributes Display Color Tiling Qosmio X500 Maintenance Manual (960-Q08)
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*Write Disturb Test Checker Board Test Marching Test Working Data Test HIGH RESOLUTION VRAM W/R/C Test DISPLAY TEST 640* 480 Mode Display 800* 600 Mode Display 1024* 768 Mode Display “H” Pattern Display Focus Test (“E” Pattern) Qosmio X500 Maintenance Manual (960-Q08)
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Sequential Read Test Random Read Test Read Specified Address Test 1 point W/R/C Test MEMORY2 All one/zero Test Walking 1/Walking 0 Test(Left) Walking 1/Walking 0 Test(Right) Walking 1/Walking 0 Test(Left /Right) *This test cannot support. Qosmio X500 Maintenance Manual (960-Q08)
: 4000 mAh Device chemistry : LION design voltage : 11100 mV Manufacturer data specification information : 2.1 Manufacture date : 9/13/2005 serial no. : 32009 STATUS : INIT Press [ESC] KEY to exit Qosmio X500 Maintenance Manual (960-Q08)
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This program judges by sampling five kinds of data shown below. No Item Contents Access An access platform is leveling. platform. Test Fixture The Fixture which fixes PC by 90 degree inclination is used. Vibration/shock doesn't take a PCB at the time of T&D inspection. Qosmio X500 Maintenance Manual (960-Q08)
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The display of a test program and the set method of PC are shown below. Display of a Test Program The portion which PC and Test-Fixture contact is green. Set method of PC Upper Judgment If all data is less than ranges, it will be OK. Qosmio X500 Maintenance Manual (960-Q08)
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The display of a test program and the set method of PC are shown below. Display of a Test Program Set method of PC Rear Uppe Judgment If all data is less than ranges, it will be OK. Qosmio X500 Maintenance Manual (960-Q08)
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The display of a test program and the set method of PC are shown below. Display of a Test Program Set method of PC Right Uppe Judgment If all data is less than ranges, it will be OK. Qosmio X500 Maintenance Manual (960-Q08)
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The display of a test program and the set method of PC are shown below. Display of a Test Program Set method of PC Front Uppe Judgment If all data is less than ranges, it will be OK. Qosmio X500 Maintenance Manual (960-Q08)
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A test result is displayed when a test is completed. A display of result is O.K. or NG. And an error flag is returned at the end of a program. OK is 0. NG is 1. Qosmio X500 Maintenance Manual (960-Q08)
Test data = 1H, 2H, 4H, 8H, 10H, through 80000000H. 4. Fixed data test “16 bit write/ 16 bit read” is executed and the new data is compared to the original data. Test data = FFFFFFFFH, 00000000H, 80018001H Qosmio X500 Maintenance Manual (960-Q08)
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Test data = 0000H, 0004H, 0008H, 000CH,...8000H, 8004H, through FFECH Subtest 03 Protected Mode [32MB - MAX] This subtest first writes data patterns and address data from 32MB to the maximum installed memory, reads the new data, and then compares the result Qosmio X500 Maintenance Manual (960-Q08)
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This subtest writes a data pattern (CCAA5533H ) in 4KB from 0 to the maximum installed memory, then waits for a memory refresh cycle (16 ms or more), reads the new data, and compares the result with the original data pattern. Qosmio X500 Maintenance Manual (960-Q08)
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Subtest 05 Stress Test This subtest writes the following 16KB data patterns to the Write/Read Buffer in conventional memory. FFFFFFFFFFFFFFFF0000000000000000 data: 5555555555555555AAAAAAAAAAAAAAAA CCCCCCCCCCCCCCCC3333333333333333 0000000000000000FFFFFFFFFFFFFFFF AAAAAAAAAAAAAAAA5555555555555555 3333333333333333CCCCCCCCCCCCCCCC FFFFFFFFFFFFFFFF0000000000000000 0000000000000000FFFFFFFFFFFFFFFF 5555555555555555AAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAA5555555555555555 CCCCCCCCCCCCCCCC3333333333333333 3333333333333333CCCCCCCCCCCCCCCC Qosmio X500 Maintenance Manual (960-Q08)
This subtest is used for the 105 keyboard and functions the same as Subtest 1. Subtest 03 Pressed Key Display [104 Keyboard] This subtest is used for the 104 keyboard and functions the same as Subtest 1. Qosmio X500 Maintenance Manual (960-Q08)
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, screen will display <PRESS> in right rectangle , the program exit . If left and right button short , screen will display <Left and Right Button maybe short > , the program exit . Qosmio X500 Maintenance Manual (960-Q08)
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Test Program for Field. LEFT PRESS TOUCH_PAD TEST RIGHT PRESS Please Do Not Press the Left and Right Button At The Same Time Qosmio X500 Maintenance Manual (960-Q08)
NEXT LINE SHOWS REVERSE DISPLAY RRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR RRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR NEXT LINE SHOWS BLINKING DISPLAY BBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBB BLUE MAGENTA GREEN CYAN YELLOW WHITE Press [ Enter ] KEY To exit this subtest and return to the Display Test menu: Qosmio X500 Maintenance Manual (960-Q08)
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To exit this subtest and return to the Display Test menu: Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Qosmio X500 Maintenance Manual (960-Q08)
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To exit this subtest and return to the Display Test menu: Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Qosmio X500 Maintenance Manual (960-Q08)
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CYAN MAGENTA WHITE Press ENTER to display the following sixteen colors: black, blue, green, cyan, red, magenta, brown, white, dark gray, light blue, light green, light cyan, light red, light magenta, yellow, and intensified white. Qosmio X500 Maintenance Manual (960-Q08)
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To exit this subtest and return to the Display Test menu: Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Qosmio X500 Maintenance Manual (960-Q08)
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To exit this subtest and return to the Display Test menu: Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Qosmio X500 Maintenance Manual (960-Q08)
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Press ENTER to display the following 16 colors: black, blue, green, cyan, red, magenta, brown, white, dark gray, light blue, light green, light cyan, light red, light magenta, yellow, and intensified white using 640*480 video resolution. Qosmio X500 Maintenance Manual (960-Q08)
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To exit this subtest and return to the Display Test menu: Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Qosmio X500 Maintenance Manual (960-Q08)
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To exit this subtest and return to the Display Test menu: Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Qosmio X500 Maintenance Manual (960-Q08)
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” displays on the screen and then the screen flickers due will remain blank to the fast screen refresh while the test is executing. Press Ctrl + break to return to the Display Test menu. Qosmio X500 Maintenance Manual (960-Q08)
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To exit this subtest and return to the Display Test menu: Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Qosmio X500 Maintenance Manual (960-Q08)
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640*480 COLOR ATTRIBUTE DISPLAY Press [Enter] Key Pressing Enter executes VRAM mapping test which indicates vertical lines Press Enter to execute the VRAM mapping test which displays a horizontal line at one dot intervals using Mode 12. Qosmio X500 Maintenance Manual (960-Q08)
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Press Enter to execute the VRAM mapping test which displays a vertical line at four dot intervals using Mode 12. Press [Enter] Key Press Enter to display VRAM mapping test using the all dots Mode. Qosmio X500 Maintenance Manual (960-Q08)
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To exit this subtest and return to the Display Test menu: Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Qosmio X500 Maintenance Manual (960-Q08)
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To exit this subtest and return to the Display Test menu: Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Qosmio X500 Maintenance Manual (960-Q08)
Subtest 03 Random Address/Data This subtest writes random data to random addresses on all tracks defined in Subtest 01. The data is then read and compared to the original data. Qosmio X500 Maintenance Manual (960-Q08)
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Read Specified Address This subtest reads data from a specified track and head. The following message displays on the screen to enter the test track number and head number. TRACK NO (00~79) ?? HEAD NO (0~1) ? Qosmio X500 Maintenance Manual (960-Q08)
Forward sequential Reverse sequential Random Subtest 03 Random Address Data This subtest writes random data to 1000 different random addresses on the HDD. This data is then read and compared to the original data. Qosmio X500 Maintenance Manual (960-Q08)
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3.18) to specify the LBA number where the error(s) occurred during Subtest 01. The following message displays on the screen to enter the test sector count. SECTOR COUNT (01~39) ?? START ADDRESS (00000000~MAX Address) ? Qosmio X500 Maintenance Manual (960-Q08)
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This subtest writes specified data to a specified sector count, then reads and compares the result. The following message displays on the screen to enter the test data, sector count. TEST DATA ????(=37b3H) SECTOR COUNT (01~39) ?? START ADDRESS (00000000~Max Address) ? Qosmio X500 Maintenance Manual (960-Q08)
If YES is selected for Test Loop on the Test Parameter menu, the screen above displays and the test is executed again. Press Ctrl + break to return to the Real Time Clock Test menu. Qosmio X500 Maintenance Manual (960-Q08)
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To exit this subtest and return to the Real Time Clock menu: Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Qosmio X500 Maintenance Manual (960-Q08)
(FFH, FEH, FEH, through 02H, 01H, 00H) is written and the new data is read and compared with the original data. The original cache memory content is then restored to the cache memory. Qosmio X500 Maintenance Manual (960-Q08)
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This subtest reads the contents of cache memory and saves it into RAM. The subtest then writes the “working data,” reads the new data and compares the result with the original data. The original cache memory content is then restored to the cache memory. Qosmio X500 Maintenance Manual (960-Q08)
Display Test menu displays. If YES is selected for Test Loop on the Test Parameter menu, the screen displays the colors listed above. Press Ctrl + break to return to the High Resolution Display Test menu. Qosmio X500 Maintenance Manual (960-Q08)
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To exit this subtest and return to the High Resolution Display Test menu: Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Qosmio X500 Maintenance Manual (960-Q08)
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To exit this subtest and return to the High Resolution Display Test menu: Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu Qosmio X500 Maintenance Manual (960-Q08)
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To exit this subtest and return to the High Resolution Display Test menu: Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Qosmio X500 Maintenance Manual (960-Q08)
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To exit this subtest and return to the High Resolution Display Test menu: Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Qosmio X500 Maintenance Manual (960-Q08)
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To exit this subtest and return to the High Resolution Display Test menu: Press Enter if NO was selected for Test Loop on the Test Parameter Menu. Press Ctrl + break if YES was selected for Test Loop on the Test Parameter Menu. Qosmio X500 Maintenance Manual (960-Q08)
Move the highlight bar to the subtest you want to execute and press Enter. NOTE: Use the Toshiba Backup CD-ROM for Subtests 01, 02, and 03. Because CDROM driver issue , the Multimedia function can’t test , this is limitation .
Subtest 03 Walking 1/Walking 0 test (Right) Tee test method is the same as Subtest2. However, the data to be used differs. 80008000800080007FFF7FFF7FFF7FFF 4000400040004000BFFFBFFFBFFFBFFF Subtest 04 Walking 1/Walking 0 test (Left/ Right) Qosmio X500 Maintenance Manual (960-Q08)
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Test Program for Field. Tee test method is the same as Subtest2. However, the data to be used differs. 7FFF7FFF7FFF7FFF8000800080008000 BFFFBFFFBFFFBFFF4000400040004000 DFFFDFFFDFFFDFFF2000200020002000 FFFBFFFBFFFBFFFB0004000400040004 FFFDFFFDFFFDFFFD0002000200020002 FFFEFFFEFFFEFFFE0001000100010001 80008000800080007FFF7FFF7FFF7FFF 4000400040004000BFFFBFFFBFFFBFFF 0004000400040004FFFBFFFBFFFBFFFB 0002000200020002FFFDFFFDFFFDFFFD 0001000100010001FFFEFFFEFFFEFFFE Qosmio X500 Maintenance Manual (960-Q08)
Bad Address Mark Error Record Not Found HDC Not Reset Error Drive Not Initialized DMA Boundary Error Bad Sector Bad Track Error ECC Error ECC Recover Enabled HDC Error Seek Error Time Out Error Drive Not Ready Qosmio X500 Maintenance Manual (960-Q08)
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Cache Memory Protect Mode Error Caching Error Other Error Multimedia Write Error Invalid Drive Drive Not Ready Other Error NOTE: If error status name is Other Error , please reference the Error Code for error information Qosmio X500 Maintenance Manual (960-Q08)
6. All errors which occur during execution of the Running Test are logged in the Log File. 7. This program is executed according to the Count Loop number selected in the Running Test Edit Item, see Section 3.20. To terminate the program, press Ctrl + Break. Qosmio X500 Maintenance Manual (960-Q08)
2. Region Code 3.17.2 Write DMI Information The Write DMI Information program contains the following information for the computer : 1. Manufacture Name ( TOSHIBA ) 2. Product Name ( Satellite XXXXXX ) 3. Part Number ( PSP50X-XXXXXX ) 4. Serial Number ( 12345678W ) 5.
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Note : Please Check New DMI Information After System Restart !! V3.2 1. **** Manufacture Name ( TOSHIBA ) - (32) 2. **** Product Name ( Satellite XXXXXX ) - (32) 3. **** Part Number ( PSP50X-XXXXXX ) - (26) 4.
0000001 TIME OUT ERROR Address Error Status Pass Count Subtest Number Read Data Test Name Write Data Error Count Error Name and Detail [[1:Next, 2:Prev, 3:Exit, 4;Clear, 5:FD Log Read, 6:FD Log Write, 7:Log Save]] Qosmio X500 Maintenance Manual (960-Q08)
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The following are the test abbreviations for each Diagnostics Test. Test Name Test Abbreviations System Test Memory Test Keyboard Test Display Test Floppy Disk Test Hard Disk Test Real Time Clock Test Cache Memory Test Height Resolution Display Test Multimedia Test Memory2 Test Qosmio X500 Maintenance Manual (960-Q08)
640 * 480 Graphics Display Display Test Subtest 08 Display Page Floppy Disk Test Subtest 02 Sequential W/R/C Hard Disk Test Subtest 01 Sequential Read Real Time Clock Test Subtest 02 Backup Memory Test Tab: HELP (Key Operation) Qosmio X500 Maintenance Manual (960-Q08)
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7. Select the option and press Enter. 8. Select 03 from the Diagnostics Menu and press Enter to execute the Running Test. NOTE: If press Ctrl+break in the runin process, please press more one any key to exit. Qosmio X500 Maintenance Manual (960-Q08)
Displays the name of the test being executed. Subtest No. Displays the Subtest number in the following format: ffgg ff = Subtest No. gg = Step Number (Will be blank if the test does not have a Step Number.) Qosmio X500 Maintenance Manual (960-Q08)
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Displays test data that has failed to compare during the test while being read during the test. Test Address Displays the Test Address. (The format differs for each test.) Error Status Displays the error status. Error Name Displays the name of the error. Qosmio X500 Maintenance Manual (960-Q08)
Letters which must be entered are always shown in [ ]. Simultaneous entries are displayed by a “+” mark. For example: [a] [Enter] Press the “a” key, then press the [Enter] key. [Ctrl] + [c] Press the [Ctrl] key and the “c” key simultaneously. Qosmio X500 Maintenance Manual (960-Q08)
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Top Cover assembly ....................4-42 4.15 Touch pad......................... 4-45 4.16 USB Board ....................... 4-48 4.17 B CAS Board ......................4-49 4.18 System Board ......................4-50 4.19 CPU..........................4-54 4.20 LCD unit / FL inverter ..................... 4-57 Qosmio X500 Maintenance Manual (960-Q08) 4-ii...
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Remove a wireless LAN card ..............4-32 Figure 4-10-3 Cables layout on motherboard………………………………………..4-33 Figure 4-11-1 Remove a Bluetooth module………………………………………..4-34 Figure 4-12-1 TV Tuner card………………………… …………………………… ….4-35 Figure 4-13-1 Remove the screws (securing display assembly)........4-37 Qosmio X500 Maintenance Manual (960-Q08) 4-iii...
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Removing the securing screws at right side..........4-65 Figure 4-22-3 Removing the Speaker Box ..............4-65 Figure 4-23-1 Intel &AMD Thermal pad on North Bridge………….………………..4-67 Figure 4-23-2 Apply silicon grease on North Bridge ............4-68 Figure 4-22-3 Thermal pad position………………………………………….………..4-68 Qosmio X500 Maintenance Manual (960-Q08) 4-iv...
FRU that is the potential cause of a computer fault, use the chart to determine the order in which FRUs need to be removed. The tilt stand, if it is installed, can be removed without any other FRUs removed. Qosmio X500 Maintenance Manual (960-Q08)
DANGER: 1. In the case of the battery, always use authentic parts or equivalent parts approved by Toshiba. Other batteries may have different specifications that are incompatible with the computer and may result in fire or explosion.
Screw sizes are noted in the text and figures. 9. As all parts have sharp edges and corners, take care not to cut yourself. 10. After replacing an FRU, check that the computer and replaced part operate correctly. Qosmio X500 Maintenance Manual (960-Q08)
Normal pin connectors are used for all other cables. Simply pull out or push in these connectors to disconnect or reconnect. Pressure plate connector Spring connector Qosmio X500 Maintenance Manual (960-Q08)
One Philips screwdriver with type 1 bit (for screws other than above) Tweezers (for lifting screws) ESD mats (lay on work table or floor) An ESD wrist strap and heel grounder Anti-static carpet or flooring Qosmio X500 Maintenance Manual (960-Q08)
Special length screw: Blue G r ip a r e a “Special length screw” means screws whose length is indicated in an integral number to the first decimal places such as 2.5 mm, 2.8 mm and so on. Qosmio X500 Maintenance Manual (960-Q08)
4. Slide and hold the battery release latch (2) to free the battery pack after moving the battery release latch (1) into it unlock position – pick the battery pack out of the computer from fillister. Figure 4-2-1 Remove the battery pack Qosmio X500 Maintenance Manual (960-Q08)
Dispose always the used battery pack in accordance with the laws and ordinances of your local authority. Use only the batteries approved by Toshiba. NOTE: Check visually the battery terminals and clean off any dirt with a dry cloth.
PC card firmly and press the eject button again. Figure 4-3-1 Remove a PC card Installing a PC card The following describes the procedure for inserting a PC card (See Figure 4-3-2). Qosmio X500 Maintenance Manual (960-Q08) 4-10...
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Replacement Procedures 1. Make sure the PC card does not stick out. 2. Insert a PC card and press it until it is securely connected. Figure 4-3-2 Insert a PC card Qosmio X500 Maintenance Manual (960-Q08) 4-11...
FLAT BIND screw 3. Remove the following screws securing the SSD/HDD assembly. M2.53.0B FLAT BIND screw 4. Disconnect the SSD/HDD assembly from the connector on the system board. Turn Figure 4-4-1 the computer upside down Qosmio X500 Maintenance Manual (960-Q08) 4-12...
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Replacement Procedures CAUTION: When a SSD/HDD is installed, they are installed in the position as the following figure. Figure 4-4-2 Remove the SSD/MAIN HDD assembly Qosmio X500 Maintenance Manual (960-Q08) 4-13...
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Replacement Procedures 5. Remove the following screws securing the SSD/HDD holder and remove the SSD/ HDD holder. M3.03.0B FLAT BIND screw Figure 4-4-3 Remove SSD/MAIN HDD Qosmio X500 Maintenance Manual (960-Q08) 4-14...
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2. Insert the SSD/HDD assembly into the SSD/HDD slot and connect it carefully to the SSD/MAIN HDD on the system board. 3. Secure the SSD/HDD assembly with the following screw. M2.53.0B FLAT BIND screw M2.54.0B FLAT BIND screw Qosmio X500 Maintenance Manual (960-Q08) 4-15...
1. Remove MAIN HDD Slot cover and next remove the following screws securing an optical disk drive. M2.53.0B FLAT BIND screw 2. Disconnect an optical disk drive toward the arrow direction from the connector CN26 on the system board. Figure 4-5-1 Remove an optical disk drive Qosmio X500 Maintenance Manual (960-Q08) 4-16...
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2. Insert an optical disk drive assembly into the slot and connect it to the connector CN26 on the system board. 3. Secure the ODD drive with the following screw. M2.5X5.0 Flat BIND screw Qosmio X500 Maintenance Manual (960-Q08) 4-17...
2. Remove the Motherboard and thermal fan. 3. Remove the screws to disconnect the slot in ODD M2.03.0B FLAT BIND screw 4. Remove the slot in ODD bracket from right side and left side. M2.02.0B FLAT BIND screw Qosmio X500 Maintenance Manual (960-Q08) 4-18...
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Replacement Procedures Figure 4-6-1 Remove an optical disk drive Figure 4-6-2 Disconnect the Slot in ODD from Motherboard Qosmio X500 Maintenance Manual (960-Q08) 4-19...
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2. Insert an optical disk drive assembly into the slot and connect it to the connector CN26 on the system board and secure it with the following screws. M2.03.0B FLAT BIND screw 3. Secure Motherboard with following screws. M2.56.5B FLAT BIND screw Qosmio X500 Maintenance Manual (960-Q08) 4-20...
FLAT BIND screw 3. Remove the following screws securing the HDD assembly. M2.53.0B FLAT BIND screw 4. Disconnect the HDD assembly from the connector on the system board. Figure 4-7-1 Turn the computer upside down Qosmio X500 Maintenance Manual (960-Q08) 4-21...
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Replacement Procedures CAUTION: When a HDD is installed, they are installed in the position as the following figure. Figure 4-7-2 Remove the SECOND HDD assembly Qosmio X500 Maintenance Manual (960-Q08) 4-22...
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Replacement Procedures 5. Remove the following screws securing the HDD holder and remove the HDD holder. M3.03.0B FLAT BIND screw Figure 4-7-3 Remove the screws and HDD holder Qosmio X500 Maintenance Manual (960-Q08) 4-23...
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2. Insert the HDD assembly into the HDD slot and connect it carefully to the MAIN HDD on the system board. 3. Secure the HDD assembly with the following screw. M2.53.0B FLAT BIND screw M2.54.0B FLAT BIND screw Qosmio X500 Maintenance Manual (960-Q08) 4-24...
(See Figure 4-8-1 to 4-8-2). 1. Loose the screw securing the memory slot cover. M2.54.0B FLAT BIND screw 2. Remove the memory slot cover. 3. Open the left and right latches and remove a memory module. Qosmio X500 Maintenance Manual (960-Q08) 4-25...
3. When the power of the computer is turned on, the computer checks automatically the memory size. Confirm that the new memory is detected correctly. 4. If the memory is not detected, check that it is connected correctly. Socket1 Socket2 Figure 4-8-3 Insert a memory module Qosmio X500 Maintenance Manual (960-Q08) 4-27...
Then, lift up the keyboard cover to remove it. 4. Loose the screw securing KBD Holder. M2.5x3.0B Flat BIND screws 5. Insert your finger into the keyboard slot and keyboard. Then lift up the keyboard to remove it. 6. Disconnect keyboard cable. Qosmio X500 Maintenance Manual (960-Q08) 4-28...
Connect the keyboard flexible cable to the connector on the system board. 2. Slide and set the speaker cover assembly and secure it with the following screw. M2.53.0B FLAT BIND screw 3. Install the keyboard brace by pressing it from the topside. Qosmio X500 Maintenance Manual (960-Q08) 4-30...
2. Disconnect the wireless LAN antenna cable from the connectors on a wireless LAN card 3. Open the left and right latches holding a wireless LAN card and remove a wireless LAN card from the connector on the system board. Figure 4-10-1 Wireless LAN card Qosmio X500 Maintenance Manual (960-Q08) 4-31...
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Replacement Procedures Figure 4-10-2 Remove a wireless LAN card Qosmio X500 Maintenance Manual (960-Q08) 4-32...
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USB cable locate bottom and FM cable locate middle).Stick the tape of cable on the surface. If fail to stick, replace tape with new adhesive tape.(see Figure 4-10-3) Figure 4-10-3 Cables layout on motherboard Qosmio X500 Maintenance Manual (960-Q08) 4-33...
2. Connect the Bluetooth cable to the terminals on a Bluetooth and connect it to the motherboard side. 3. Install the Bluetooth bracket and secure it with following screw. 2.5.0 x 3.0B BIND screw Qosmio X500 Maintenance Manual (960-Q08) 4-34...
2. Disconnect the TV antenna cable from the connectors on a TV tuner card 3. Open the left and right latches holding a TV tuner card and remove a TV tuner card from the connector on the system board. Figure 4-12-1 TV Tuner card Qosmio X500 Maintenance Manual (960-Q08) 4-35...
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2. Connect the TV antenna cable to the terminals on a TV tuner card. 3. Put the TV antenna cable on the right location from the guide(see Figure 4-10-3) 4. Secure TV tuner card with the following screws 2.5.0 x 3.0B BIND screw Qosmio X500 Maintenance Manual (960-Q08) 4-36...
Drive Disk. M2.54.0 FLAT BIND screw M2.53.0 FLAT BIND screw Figure 4-13-1 Remove the screws (securing display assembly) 4. Open the SECOND HDD Door. 5. Remove the screws from the bottom side. 4-37 Qosmio X500 Maintenance Manual (960-Q08)
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6. Disassemble KBD Holder and Keyboard screw (See Figure 4-9-1) M2.5x3.0 Flat BIND screws 7. Remove the screws from the top side and remove the cover. M2.5x6.5 Flat BIND screws M2.5x3.0 Flat BIND screws 4-38 Qosmio X500 Maintenance Manual (960-Q08)
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Figure 4-13-3 Remove the screws (from top side) 8. Disconnect the FFC and cables. 9. Disassembly TOP cover. 10. Pull out the wireless LAN antenna and LCD cables from the guide. Figure 4-13-4 Remove the Wireless Antenna and LCD cable 4-39 Qosmio X500 Maintenance Manual (960-Q08)
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M2.56.5 FLAT BIND screw (Locktight) NOTE: Be sure to apply the locktight to the screws instructed in the figure above. 3. Connect the LCD harness to the connector on the system board. 4-40 Qosmio X500 Maintenance Manual (960-Q08)
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10. Install battery pack, HDD door and Optical Drive Disk with screws M2.54.0 FLAT BIND screw M2.53.0 FLAT BIND screw NOTE: If Fingerprint or Dust left on LCD screen during disassembly and assembly LCD units, please follow Appendix A to clean it. 4-41 Qosmio X500 Maintenance Manual (960-Q08)
FLAT BIND screw Back M2.56.5 FLAT BIND screw Back M2.58.0 FLAT BIND screw Back M2.54.0 FLAT BIND screw Back M2.53.0 FLAT BIND screw Back Figure 4-14-1 Remove the screws (back) 4-42 Qosmio X500 Maintenance Manual (960-Q08)
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Pull up and remove the top cover assembly from the base assembly. M2.5x6.5 Flat BIND screws Figure 4-14-2 Remove the screws (front) and top cover assembly 4. Disconnect the touch pad flat cable/Fingerprint cable from the connector on the system board. 4-43 Qosmio X500 Maintenance Manual (960-Q08)
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M2.56.5 FLAT BIND screw M2.58.0 FLAT BIND screw x6 M2.54.0 FLAT BIND screw M2.53.0 FLAT BIND screw 5. Free the cable from cable-drain when through the antenna cable to PCB hole. 4-44 Qosmio X500 Maintenance Manual (960-Q08)
SUPER THIN HEAD screw 3. Remove the touch pad board and touch pad plate. 4. Peel off and remove the touch pad from the top cover assembly. Figure 4-15-1 Remove the touch FFC and Fingerprint cable 4-45 Qosmio X500 Maintenance Manual (960-Q08)
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Replacement Procedures Figure 4-15-2 Loose the M2.5x3 screw Figure 4-15-3 Remove the touchpad and touchpad board 4-46 Qosmio X500 Maintenance Manual (960-Q08)
M2.53.0 SUPER THIN HEAD screw 4. Stick the insulator on the touch pad plate. 5. Connect the touch pad flat cable to the connector on the touch pad and stick the glass tape on the connector. 4-47 Qosmio X500 Maintenance Manual (960-Q08)
1. Insert the USB board into base case and connect USB board cable, Modem cable 2. Fix the below screws M2.5x6.5 FLAT BIND screw NOTE: Be careful not to catch the cables between top cover assembly and base assembly. 4-48 Qosmio X500 Maintenance Manual (960-Q08)
The following describes the procedure for installing the B CAS board. 1. Insert the B CAS board into base case and connect B CAS board FFC. 2. Fix the below screws M2.5x3 FLAT BIND screw 4-49 Qosmio X500 Maintenance Manual (960-Q08)
Removing the System Board The following describes the procedure for removing the system board (See Figure 4-18-1 to 4-18-2). 1. Disconnect the power cable from the system board. Power Cable Figure 4-18-1 Disconnect the power cable Qosmio X500 Maintenance Manual (960-Q08)
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USB cable, FM CABLE, MDC CABLE, and TV-F ANTENNA from the connector on the system board. 3. Remove the following screws securing the fan and the system board and remove the system board. M2.56.5 screw M2.56.5 screw Figure 4-18-2 Remove the system board Qosmio X500 Maintenance Manual (960-Q08)
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1. Pull the away the socket of RTC battery and use a clamp to hold RTC battery tightly. Figure 4-18-3 Pull away from the socket of RTC Battery 2. Rotate battery through the way then remove it. Figure 4-18-4 Rotate the RTC Battery Qosmio X500 Maintenance Manual (960-Q08)
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4. Connect the power cable to the connector on the system board Installing RTC battery The following describes the procedure for installing the RTC battery unit (See Figure 4-18-5). 1. Press the force vertically then lock the RTC battery tightly. Figure 4-18-5 Install the RTC battery Qosmio X500 Maintenance Manual (960-Q08)
NOTE: When removing the heat sink holder, be sure to remove the screws in the reverse order of the number marked on the holder. 3. Remove the CPU heat sink. Figure 4-19-1 Remove the CPU heat sink Qosmio X500 Maintenance Manual (960-Q08)
5. Please apply 0.1cc silicon grease (Shinetsu 7762) for each repair. And apply Thermal pad for N-bridge, VGA&V-RAM for each repair NOTE: Apply the silicon grease enough to cover the chip surface using the special applicator. Thermal pad is fixed for each one, no need special applicator. Qosmio X500 Maintenance Manual (960-Q08)
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7. Connect the Heat sink cable to the connector on the system board NOTE: When securing the heat sink holder, be sure to secure the screws in the order of the number marked on the holder. Qosmio X500 Maintenance Manual (960-Q08)
M2.56.5 screw X8 2. Insert your finger between the edge of the display mask and the LCD, and remove the display mask while releasing the latches of display mask. Figure 4-20-1 Remove the display mask Qosmio X500 Maintenance Manual (960-Q08)
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5. Disconnect the HV harnesses from the connectors CN2 on the inverter. 6. Remove the FL inverter while peeling off the double-sided tape. Insulator LCD harness Inverter Double-sided tape HV harness Figure 4-19-2 Remove the inverter Qosmio X500 Maintenance Manual (960-Q08)
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LCD unit. After peeling off the CONDUTIVE tape, disconnect the LCD harness from the connector on the back of the LCD. 9. Remove the LCD unit. LCD HARNESS Figure 4-20-3 Remove the LCD unit Qosmio X500 Maintenance Manual (960-Q08)
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Replacement Procedures 10. Remove the following screws securing the LCD support (LCD unit side) and remove the hinge from the LCD unit. M2.0x2.5 screw Figure 4-20-4 Remove the LCD hinge Qosmio X500 Maintenance Manual (960-Q08)
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7. Secure the display mask with following screws M2.56.5 screw X8 8. Cover screws with Screw MYLAR cover X8 NOTE: When installing the display mask, make sure there is no gap between the display mask and the display cover. Qosmio X500 Maintenance Manual (960-Q08)
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The following describes the procedure for removing the Web Camera module. (See Figure 4-21-1 to 4-21-2). 1. Pull off the connector of Web Camera module. Figure 4-21-1 Remove the connector of Web Camera module 2. Peel off the glue of Web Camera module. Qosmio X500 Maintenance Manual (960-Q08)
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Figure 4-21-2 Peel off the glue of Web Camera module Installing Web Camera module The following describes the procedure for installing the Web Camera module. 1. Pull in the glue of Web Camera Module. 2. Connect the connector of Web Camera module. Qosmio X500 Maintenance Manual (960-Q08)
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The following describes the procedure for removing Speaker Box. (See Figure 4-22-1 to 4-22-3). 1. Remove the following screws securing Speaker Box. M2.52.0 screw x 4 Figure 4-22-1 Removing the securing screws at left side. Qosmio X500 Maintenance Manual (960-Q08)
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Replacement Procedures Figure 4-22-2 Removing the securing screws at right side. 2. Removing the Speaker Box. Figure 4-22-3 Removing the Speaker Box. Qosmio X500 Maintenance Manual (960-Q08)
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Replacement Procedures Installing Speaker Box The following describes the procedure for installing Speaker Box. Installing the Speaker Box. Securing Speaker Box of following screws. M2.52.0 screw x 4 Qosmio X500 Maintenance Manual (960-Q08)
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Figure 4-23-1 Intel &AMD Thermal pad on North Bridge RAW PN TSB PN Vendor Description JXTZ1024010 THERMAL PAD INT NB BS TZ1(JXTZ1024,3A) A000048640 XY0GFCM1000 A000018440 THERMAL GREASE GFC-M1 II. Use grease and Thermal pad on VGA 1. 0.15cc for one repair. Qosmio X500 Maintenance Manual (960-Q08)
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Replacement Procedures Figure 4-23-2 Apply silicon grease for North Bridge 2. Thermal pad and grease used on VGA thermal module. Figure 4-22-3 Thermal pad position Qosmio X500 Maintenance Manual (960-Q08)
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Vendor Description JXTZ1027010 A000048650 THERMAL PAD VGA V-RAM AD(JXTZ1027,3A) JXTZ1026010 A000048660 THERMAL PAD VGA CHOKE AD(JXTZ1026,3A) XY0GFCM1000 A000018440 THERMAL GREASE GFC-M1 NOTE: Thermal pad is fixed for each one, no need special applicator and can re-use. Qosmio X500 Maintenance Manual (960-Q08)
LCD cover before securing the module with screws. Do not force the module into place, because stress can affect its performance. Also, the panel’s polarized surface is easily scarred, so be careful when handling it. A-1 Qosmio X500 Maintenance Manual Maintenance Manual (960-Q08)
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4. If water or other liquid is left on the panel’s surface for a long period, it can change the screen’s tint or stain it. Be sure to quickly wipe off any liquid with cloth or ionic A-2 Qosmio X500 Maintenance Manual Maintenance Manual (960-Q08)
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6. CMOS-LSI circuits are used in the module, so guard against damage from electrostatic discharge. Be sure to wear a wrist or ankle ground when handling the module. A-3 Qosmio X500 Maintenance Manual Maintenance Manual (960-Q08)
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8. Do not store the module at temperatures below specifications. Cold can cause the liquid crystals to freeze, lose their elasticity or otherwise suffer damage. 9. Do not disassemble the LCD module. Disassembly can cause malfunctions. A-4 Qosmio X500 Maintenance Manual Maintenance Manual (960-Q08)
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10. If you transport the module, do not use packing material that contains epoxy resin (amine) or silicon glue (alcohol or oxide). These materials can release gas that can damage the panel’s polarization. A-5 Qosmio X500 Maintenance Manual Maintenance Manual (960-Q08)
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Signal name BOARD_DI5 KB_LED_DET# --- KB_LED CN13 Power Board Connectors PIN No. Signal name PIN No. Signal name +5VPCU NBSWON# PWRLED# CN16 Keyboard Connectors PIN No. Signal name PIN No. Signal name K_LED_P MY16 MX17 K_LED_P Qosmio X500 Maintenance Manual (960-Q08)
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PIN No. Signal name PIN No. Signal name USBP11- USBP10- USBP11+ USBP10+ USB_EN#2 USBOC#_10_11 +5VPCU +5VPCU +5VPCU +5VPCU HP_JD Port_B# SPDIF/BEEPGAIN# I MIC1-R MIC1-L CN32 New Card Connectors PIN No. Signal name PIN No. Signal name Qosmio X500 Maintenance Manual (960-Q08)
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+NEW_3VAUX PERST# +NEW_3V +NEW_3V NEW_CLKREQ# CPPE#_ CLK_PCIE_NEW# CLK_PCIE_NEW I PCIE_RXP2 PCIE_RXP2 PCIE_TXN2 PCIE_TXN2 CN27 Blue Tooth Connectors PIN No. Signal name PIN No. Signal name USBP2+ USBP2- WCS_CLK BT_RESET WCS_DAT BT_EN CN45 RTC Battery Connectors Qosmio X500 Maintenance Manual (960-Q08)
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PIN No. Signal name CRT_R1 CRT_G1 CRT_B1 CRTHSYNC CRTVSYNC CRTDCLK CRTTDDAT CN14 FAN Connectors PIN No. Signal name PIN No. Signal name TH_FAN_POWER1 FANSIG1 CN48 Battery Connectors PIN No. Signal name PIN No. Signal name Qosmio X500 Maintenance Manual (960-Q08)
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TEMP_MBAT MBDATA MBCLK CN15 MINI PCI-E Card WLAN Connectors PIN No. Signal name PIN No. Signal name WLAN_WAKE# WCS_DATR WCS_CLKR +1.5V LAD0_PCIE LAD1_PCIE CLK_PCIEI_MINI#_ LAD2_PCIE CLK_PCIEI_MINI LAD3_PCIE LFRAME#_PCIE RF_EN_WLAN PLTRST# PCIE_RXN1 +3V_S5 PCIE_RXP1 +1.5V WL_SMCLK Qosmio X500 Maintenance Manual (960-Q08)
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CL DATA1 MIN +1.5V CL_RST#1_MIN SERIRQ_WLAN CN26 TV Connectors PIN No. Signal name PIN No. Signal name TV-LUMA TV-CHROMA CN33 5 in 1 Card Reader Connectors PIN No. Signal name PIN No. Signal name +3.3V XBCCLK-P3P BCCDET-P3N Qosmio X500 Maintenance Manual (960-Q08)
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Pin Assignment BCIO-P5P BCRST-P3N IVDET-P3P BCPWON-P3P RESET# +3.3V USB D+ USB D- USB D- USB D+ +3.3V +3.3V CPLGP1-P3P TMPTU1-SXP TMPTU2-SXP +3.3V CN31 DDR Connectors Qosmio X500 Maintenance Manual (960-Q08)
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HDMITX1P_ C HDMITX1N_ C HDMITX0P_ C HDMITXON_ C HDMICLK+C HDMICLK-C HDMI DDCCLK C HAMI DDCDATA C DDC5V HDMI HP CN47 ODD Connectors PIN No. Signal name PIN No. Signal name SATA_TXP4 SATA_TXN4 SATA_RXN4 SATA_RXP4 +5V_ODD +5V_ODD Qosmio X500 Maintenance Manual (960-Q08)
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P G_RXN9 40 PEG_TXP9 P G_RXP9 42 GND 44 PEG_TXN8 P G_RXN8 46 PEG_TXP8 P G_RXP8 48 GND 50 PEG_TXN7 P G_RXN7 52 PEG_TXP7 P G_RXP7 54 GND 56 PEG_TXN6 P G_RXN6 58 PEG_TXP6 P G_RXP6 Qosmio X500 Maintenance Manual (960-Q08)
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94 PEG_TXP0 P G_RXP0 96 GND EXT_CRT_DDCCL M M_REFCLKN EXT_CRT_DDCD M M_REFCL 102 GND 1 G D EXT_HDMI_DDCC P TRST# EXT_HDMI_DDCD S SFANON# 108 GND 7 M INON EXT_LVDS_PNLC G XPG 112 EXT_LVDS_PNLD 111 VGA_MBDATA Qosmio X500 Maintenance Manual (960-Q08)
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7 E T_ LVDS_TXU1 EXT_LVDS_TXL# E T_L VDS_TXU# EXT_LVDS_TXL0 144 GND 3 E T_L VDS_TXU0 EXT_LVDS_TXLC EXT_LVDS_TXLC E T_ LVDS_TXUC E T_LVD S_TXUC 152 X 151 GND 154 X 153 X 156 X 155 X Qosmio X500 Maintenance Manual (960-Q08)
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194 GND 193 GND 196 DP_AUX1P 195 EXT_HDMITX0N 198 D P_AUX1N T_HDMITX 200 GND 199 GND CN35 LAN Connectors PIN No. Signal name PIN No Sign al name X-TX0P X-TXO X-TX1P X-TX2P X-TX2N X-TX1N X-TX3P X-TX3N Qosmio X500 Maintenance Manual (960-Q08)
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Conn ectors N No. Signal name N No. Signa l name BUSBP6+ BP6- USBPWR2 CN32 2nd SATA HDD Connecto IN No. Signa l name IN No. nal name A_TXP1 SATA_TXN1 SATA_RXN1 SATA_RXP1 +3.3VSATA +3.3VSATA +3.3VSATA Qosmio X500 Maintenance Manual (960-Q08)
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CN46 SATA HDD Connectors IN No. Signa l name IN No. nal name A_TXP0 SATA_TXN0 SATA_RXN0 SATA_RXP0 +3.3VSATA +3.3VSATA +3.3VSATA CN22 TM A Connecto Signal nam Signal name PCIE _TXP3 PCIE_TXN3 PCIE_RXP3 PCIE_ RXN3 CLK_P CIE_MINI3_TMA CLK_PCIE_MINI3#_TMA Qosmio X500 Maintenance Manual (960-Q08)
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Pin Assignment TMPSPR-GND TMPS PR-SXP CLKDWN# ALERT PLTRST# CLKREQ# +3V_ TMA_VDD _TMA_VDD CN17 Min i Card Connectors Signal name Signal name WAKE# BT_DATA BT_CHCLK +1.5V ---- CLK_PCIE_ INI3# CLK_PCIE_ F_EN_WLAN PLTRST# Qosmio X500 Maintenance Manual (960-Q08)
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Pin Assignment CN6 SPDIF Connectors PIN No. Signal name PIN No. Signal name BOARD_ID2 SPK_L- SPK_L+ SPK_R- SPK_R+ Qosmio X500 Maintenance Manual (960-Q08)
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Appendix. D Appendix D Display Codes Display Codes Table D-1-1 Scan codes (set 1 and set 2) (1/4) Code set 1 Code set 2 Keytop Note Make Break Make Break ‘ ~ 7 & BkSp Qosmio X500 Maintenance Manual (960-Q08)
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Table D-1-2 Scan codes (set 1 and set 2) (2/4) Code set 1 Code set 2 Keytop Note Make Break Make Break Caps Lock ‘ “ Enter Shift (L) No.102 , < . > Shift (R) Qosmio X500 Maintenance Manual (960-Q08)
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Table D-1-3 Scan codes (set 1 and set 2) (3/4) Code set 1 Code set 2 Keytop Note Make Break Make Break Ctrl Alt (L) Space ALT (R) Home PgUp PgDn Qosmio X500 Maintenance Manual (960-Q08)
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5. * This key corresponds to key No. 42 in a 102-key model. 6. * Refer to Table D-6, No. 124 key scan code. 7. * Refer to Table D-7, No. 126 key scan code. Qosmio X500 Maintenance Manual (960-Q08)
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Shift key, scan codes are changed as listed below: With left Shift With right Shift Set 1 E0 AA __________ E0 B6 E0 2A ___________ E0 36 Set 2 E0 F0 12 ________ E0 F0 59 E0 12 ___________ E0 59 Qosmio X500 Maintenance Manual (960-Q08)
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E0 2A E0 5D E0 DD E0 AA E0 12 E0 2F E0 F0 2F E0 F0 12 Table D-1-7 Scan codes with Fn key Code set 1 Code set 2 Keytop Make Break Make Break CTRL LALT ARROW NUMERIC Scrl Qosmio X500 Maintenance Manual (960-Q08)
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Code set 2 Keytop Make Break Make Break (–) Table D-1-9 No.124 key scan code Code set 1 Code set 2 Shift Make Break Make Break Prt Sc Common Ctrl Shift Alt Qosmio X500 Maintenance Manual (960-Q08)
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Display codes Table D-1-10 No.126 key scan code Shift Code set 1 Code set 2 Make Make Pause Common* E1 1D E1 F0 Ctrl* E0 46 7E E0 F0 *: This key generates only make codes. Qosmio X500 Maintenance Manual (960-Q08)
Appendix E Key Layout United Status (US) Keyboard Figure US keyboard United Status (US) Keyboard (Backlight) Figure US keyboard (Backlight) E-1 - Qosmio X500 Maintenance Manual (960-Q08)
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3. United Kingdom (UK) Keyboard Figure UK keyboard 3. United Kingdom (UK) Keyboard (Backlight) Figure UK keyboard (Backlight) E-2 - Qosmio X500 Maintenance Manual (960-Q08)