Incoming Calls Have No Caller Id Information On Isdn Trunks - Avaya IP Office Maintenance Manual

Maintenance Manual
Incoming Calls have no Caller ID Information on ISDN
Trunks
Issue
No caller ID or name information is displayed for calls coming in on ISDN trunks.
Actions
Caller ID and name information is not necessarily the same. Caller ID is the number designated to be
displayed and name is text information to be displayed. In most regions, both of these features must be
purchased from the Central Office/Network Provider before they become available to users.
I. This feature is only available on IP Office 2.0 and newer. Older IP Office software does not
accept this information from the Central Office/Network Provider.
II. Check with the Central Office/Network Provider that caller ID information is being sent from the
Central Office/Network Provider. In some countries, the caller ID feature must be purchased from
the Central Office/Network Provider before it is activated.
III. Check with the Central Office/Network Provider that Name and Number sending is being sent
from the Central Office/Network Provider. In some countries, this feature must be purchased from
the Central Office/Network Provider before it is activated.
IV. Verify that the trunk type selected is correct based on information from the Central Office/Network
Provider. The trunk type must match the type defined by the Central Office/Network Provider.
PROCEDURE
To check the trunk type setting on the analog trunk:
1. Log onto Manager and open the IP Office configuration.
2. From the Configuration Tree, click Line and double-click the analog trunk in question.
3. Via the Analog tab, check the selection within the Trunk Type field. Make sure it
matches the type defined by the Central Office/Network Provider.
4. Repeat the above steps for all configured analog trunks.
5. If any configuration changes have been made, click OK and then
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to save the changes.