Errors And Troubleshooting - Altigen MaxAgent Manual

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P P E N D I X

Errors and Troubleshooting

The following errors may be displayed as login or connectivity errors.
Error Message
AltiServ or MAXCS con-
nection limit has been
exceeded.
Cannot connect to
AltiLink. Please check
server name or network
connection.
Cannot access voice mail
list while mail box in use.
Mail service is unavail-
able. Please check with
your administrator.
Please register AlpInter-
face.dll (regsver32
AlpInterface.dll).
You have entered an
invalid password. Please
try again.
Cannot use "IP Extension
integrated with IP Talk."
A
Description
No MaxAgent was found
OR more than allowed
number of MaxAgent
users have attempted to
log on.
You are not connected to
MAX Communication
Server.
Mail box is in use by the
AltiGen Voice Mail Sys-
tem and is temporarily
unavailable.
Voice mail service is not
enabled on MAX Com-
munication Server.
MaxAgent uses this dll to
communicate with MAX
Communication Server. It
should be registered in
user system.
The password is incorrect. Enter your extension password.
You tried to log in with
the IP extension option
without the IP-Talk
License.
Solution
Maintain the number of MaxAgent
license keys or add additional ses-
sion licensing.
Check the server field (IP address
or DNS name) by:
1. Pinging the network server
address OR
2. Try using the IP address of
MAX Communication Server (if
using the DNS name in the server
field).
Wait awhile, then try again.
Make sure voice mail service is
started.
Re-register this file. Type in DOS
command window, regsver32
AlpInterface.dll
Change directory to MaxAgent
directory, type regsver32
AlpInterface.dll
Confirm that your extension is set
up as an IP extension with
dynamic IP address and that an IP-
Talk License has been registered.
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