Errors And Troubleshooting - Altigen MaxCommunicator Manual

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P P E N D I X

Errors and Troubleshooting

The following errors may be displayed as login or connectivity errors.
Error Message
MAX Communica-
tion Server connec-
tion limit has been
exceeded.
Cannot connect to
AltiLink. Please check
server name or net-
work connection.
Cannot access voice
mail list while mail
box in use.
Mail service is
unavailable. Please
check with your
administrator.
Please register
AlpInterface.dll
(regsver32 AlpInter-
face.dll).
You have entered an
invalid password.
Please try again.
A
Description
No license was found
OR more than allowed
number of MaxCom-
municator users have
attempted to log on.
You are not connected
to
MAX Communication
.
Server
Mail box is in use by
the AltiGen Voice Mail
System and is tempo-
rarily unavailable.
Voice mail service is
not enabled on MAX
Communication
Server.
MaxCommunicator
uses this dll to commu-
nicate with MAX Com-
munication Server. It
should be registered in
user system.
The password is incor-
rect.
Solution
Maintain the number of Max-
Communicator license keys or
add additional session licens-
ing.
Check the server field (IP
address or DNS name) by:
1. Pinging the network server
address OR
2. Try using the IP address of
MAX Communication Server
using the DNS name in the
server field).
Wait awhile, then try again.
Make sure voice mail service
is started.
Re-register this file. Type in
DOS command window,
regsver32 AlpInterface.dll
Change directory to MaxCom-
municator directory, type
regsver32 AlpInterface.dll
Enter your extension pass-
word.
MaxCommunicator Manual
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