Troubleshooting - Whirlpool DP920QWDB3 Use And Care Manual

Troubleshooting
Before calling for assistance please check the chart below for problems you can fix. It could
save you the cost of a service call.
Dishwasher problems
PROBLEM CHECK THE FOLLOWING
Dishwasher does
not run or stops
during a cycle
Is the door tightly closed and securely latched?
Has the cycle been set correctly? See pages 5 and 12.
Has a household fuse or circuit breaker blown or tripped?
If the motor stopped because of an overload, it will automatically
reset itself within a few minutes. If it does not start, call for service.
Is the water supply turned on?
Is the dishwasher wired into a live circuit with the proper voltage?
Dishwasher
runs too long
Cycle times depend on the temperature of the water entering the
dishwasher. Cooler water results in longer cycle times.
Undercounter dishwashers require adequate enclosure for proper
operation. See Installation Instructions for complete information.
Dishwasher
will not fill
Is Overfill Protector stuck in "up" position? Overfill Protector should
move up and down freely. Press down to release. See page 20.
Water remains
in dishwasher
Allow cycle to finish. A small amount of water remaining is normal.
Check the drain air gap (if installed). If it is clogged, follow the
manufacturer's cleaning instructions.
Detergent remains
in covered section
of dispenser
Has the cycle completed?
Is the detergent fresh and dry without lumps? See page 10.
Is the bottom rack in backwards? The rack bumpers must face the
dishwasher door.
Dishes not as dry
as you expected
Grinding, grating,
crunching, or
buzzing sounds
White residue
appears on front
of access panel
Control panel does
not respond when
pads are pressed
Is the rinse agent dispenser empty? Using a rinse agent greatly
improves drying. See page 11.
Do not use AIR DRY option on the next load. See page 13.
Has a hard object entered the POWER CLEAN
TM
module?
The sound should stop when the object is ground up.
Is too much detergent being used? See page 10 for recommended
amounts of detergent.
Some liquid detergents develop excess foam and residue on panel.
Try a different brand to reduce foaming and eliminate buildup.
Is the control panel LOCK OUT feature on? See page 15.
Is the door tightly closed and securely latched?
Dishwasher drains Did you accidentally press the CANCEL/DRAIN pad twice? Press
after turning off CANCEL!DRAIN pad again to stop draining.
indicators
Dishwasher will Is the bottom rack in backwards? The rack bumpers must face the
not close dishwasher door,
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