Lexmark E260dn Service Manual
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Lexmark E260dn Service Manual

Laser printer
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Table of Contents

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See also: Administrator's Manual , Maintenance Manual
• Table of contents
• Start diagnostics
• Safety and notices
• Trademarks
• Index
Lexmark™ E260d, E260dn
Lexmark and Lexmark with diamond design are
trademarks of Lexmark International, Inc., registered
in the United States and/or other countries.
4513-220
4513-230

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Summary of Contents for Lexmark E260dn

  • Page 1 Lexmark™ E260d, E260dn 4513-220 4513-230 • Table of contents • Start diagnostics • Safety and notices • Trademarks • Index Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
  • Page 2 Lexmark, Lexmark with diamond design, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PictureGrade is a trademark of Lexmark International, Inc.

  • Page 3: Table Of Contents

    4512-220, -230 Table of Contents Table of Contents............iii Notices and safety information .
  • Page 4 Controller board connector pin values ..........5-2 Lexmark™ E260d, E260dn...
  • Page 5 4512-220, -230 Preventive maintenance ..............Safety inspection guide .
  • Page 6 4512-220, -230 Lexmark™ E260d, E260dn...

  • Page 7: Notices And Safety Information

    4513-220, -230 Notices and safety information The following laser notice labels may be affixed to this printer. Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.
  • Page 8 7 milliwatt galliumarsenid laser, som arbejder på bølgelængdeområdet 655-675 nanometer. Lasersystemet og printeren er udformet således, at mennesker aldrig udsættes for en laserstråling over Klasse I-niveau ved normal drift, brugervedligeholdelse eller obligatoriske servicebetingelser. viii Lexmark™ E260d, E260dn...
  • Page 9 4513-220, -230 Laserilmoitus Tämä tulostin on sertifioitu Yhdysvalloissa DHHS 21 CFR Subchapter J -standardin mukaiseksi luokan I (1) - lasertuotteeksi ja muualla IEC 60825-1 -standardin mukaiseksi luokan I lasertuotteeksi. Luokan I lasertuotteita ei pidetä haitallisina. Tulostimen sisällä on luokan IIIb (3b) laser, joka on nimellisteholtaan 7 mW:n galliumarsenidilaser ja toimii 655 - 675 nanometrin aallonpituuksilla.
  • Page 10 El sistema làser i la impressora han sigut concebuts de manera que mai hi hagi exposició a la radiació làser per sobre d’un nivell de classe I durant una operació normal, durant les tasques de manteniment d’usuari ni durant els serveis que satisfacin les condicions prescrites. Lexmark™ E260d, E260dn...
  • Page 11 4513-220, -230 Notices and safety information...
  • Page 12 4513-220, -230 Lexmark™ E260d, E260dn...

  • Page 13: Safety Information

    4513-220, -230 Safety information • The safety of this product is based on testing and approvals of the original design and specific components. The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts. • The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others.
  • Page 14 Antes de começar, desligue o produto da tomada eléctrica ou seja cuidadoso caso o produto tenha de estar ligado à corrente eléctrica para realizar a tarefa necessária. Lexmark™ E260d, E260dn...
  • Page 15 4513-220, -230 Informació de Seguretat • La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els components específics. El fabricant no es fa responsable de les qüestions de seguretat si s'utilitzen peces de recanvi no autoritzades. •...

  • Page 16: Preface

    Unplug the product before you begin, or use caution if the product must receive power in order to perform the task. CAUTION This type of caution indicates a hot surface. CAUTION This type of caution indicates a tipping hazard. Lexmark™ E260d, E260dn...

  • Page 17: General Information

    The Lexmark™ E260d and E260dn are monochrome laser printers designed for single users or small workgroups. This book contains information on E260d and E260dn. For information on E360d and E360dn, see the 4513-420,-430 service manual. For information on E460dn and E460dw, see the 4513-630, -63W, -6EW service manual.

  • Page 18: Overview Of The Operator Panel

    Overview of the operator panel The operator panel consists of these items: • LED operator panel • Two buttons: Cancel and Continue • Six lights: Error , Paper Jam , Load Paper , Toner Low , Ready , and Continue Lexmark™ E260d, E260dn...

  • Page 19: Specifications

    4513-220, -230 Specifications Memory 4513-220 4513-230 Item Lexmark E260d Lexmark E260dn Standard memory 32MB 32MB Maximum memory 160MB 160MB Optional memory 128MB ✔ ✔ 256MB 512MB Optional flash memory 64MB 256MB Optional font cards (DBCS) ✔ ✔ Option slots Memory slots...

  • Page 20: Connectivity And Compatibility

    *All models are USB 2.0 Certified devices supporting Hi-Speed data transfer. ¹ Includes the HD photo image format ² Includes support for the following graphics formats: TIFF, TIF, JPG, GIF, PNG, BMP, PCX, AND DCX Lexmark™ E260d, E260dn...

  • Page 21: Media Trays And Supply Capacity

    4513-220, -230 Media trays and supply capacity 4513-220 4513-230 Item Lexmark E260d Lexmark E260dn Available input trays Integrated 250-sheet tray ✔ ✔ 50-sheet MP feeder 1-sheet manual feed slot ✔ ✔ Optional input sources 250-sheet drawer ✔ ✔ ✔ ✔...

  • Page 22: Types Of Print Media

    These values only appear in a source’s list of supported media sizes either when the source is non-size sensing or when the source’s size sensing hardware is deactivated and then the device is power cycled. Lexmark™ E260d, E260dn...

  • Page 23: Tips On Preventing Jams

    4513-220, -230 Tips on preventing jams Paper path Paper path 125.3 Manual feed sensor Upper end feed rolls 59.8 Input sensor 44.9 Transfer roll 112.7 Fuser 21.4 Fuser exit rolls 114.8 Fuser exit sensor Exit rolls 17.0 Exit sensor 211.7 Duplex unit 93.4 Duplex sensor...

  • Page 24: Tools

    Have any exposed adhesive when the flap is in the sealed position • Use only recommended media. Refer to the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com for more information about which media provides optimum results for the current printing environment.

  • Page 25: Acronyms

    4513-220, -230 Acronyms Autocompensator Mechanism (or paper feed) Analog-to-digital Converter ASIC Application Specific Integrated Circuit Complete Bill Of Material Development Roll (of print cartridge/photoconductor system) DIMM Dual In-Line Memory Module External Network Adapter Field Replaceable Unit Host Based Printing HVPS High Voltage Power Supply Liquid Crystal Diode Light Emitting Diode...
  • Page 26 4513-220, -230 1-10 Lexmark™ E260d, E260dn...

  • Page 27: Diagnostics Information

    • Information from the operator panel of the printer. – Models E260d and E260dn have an operator panel containing lights and buttons. Warning: Paper clips are commonly used near printers and can become lodged in the paper path. Always check for and remove any debris in the paper path.

  • Page 28: Overview Of The Operator Panel

    If there is a problem in the printer such as a paper jam, then the panel lights indicate the problem. See “Common primary light patterns” on page 2-4 for more information. The printer cycles down into standby mode, and lights solid. Lexmark™ E260d, E260dn...

  • Page 29: Light Patterns And Error Messages

    4513-220, -230 Light patterns and error messages User attendance messages, paper jam errors, and service errors display a light pattern. This may be all the information that is needed. However, if is double-clicked on the panel, a second pattern may appear with more detailed information.

  • Page 30: Common Primary Light Patterns

    Toner cartridge region mismatch Change cartridge invalid refill Missing or defective print cartridge Unsupported print cartridge Photoconductor kit life warning¹ ✷ Programming engine code/ Programming system code Service error² ✷ ✷ ✷ ✷ ✷ ✷ Printer error³ Lexmark™ E260d, E260dn...
  • Page 31 4513-220, -230 Printer Condition Page Paper jam printer error (2xx) ✷ Remove paper from output bin Load media in Tray 1 or Tray 2 Load Media in Multi-purpose Feeder or Manual Feeder ✷ Load Tray 1 for side 2 of manual duplex printing ¹...
  • Page 32 • Programming Flash and Replace Photoconductor ✷ ✷ ✷ Resolution reduced/Flushing buffer and Replace Photoconductor Device is printing and Replace ✷ ✷ ✷ Photoconductor Waiting and Replace ✷ Photoconductor Not Ready and Replace ✷ Photoconductor ✷ ✷ Replace Photoconductor IR Lexmark™ E260d, E260dn...

  • Page 33: Primary Codes

    4513-220, -230 Primary codes Ready/Power Saver Meaning • The printer is ready to receive and process data. • The printer is in Power Saver mode. Action • Send a print job. • Press Continue to print the menu settings pages for a list of current printer settings. •...

  • Page 34: Hex Trace Ready

    The printer is waiting until a print timeout occurs, or until it receives additional data. Action • Press Continue to print the contents of the print buffer. • Press and release Cancel to cancel the print job. • Press and hold Cancel to reset the printer. Lexmark™ E260d, E260dn...
  • Page 35 4513-220, -230 Flushing buffer/Resolution reduced ✷ ✷ Meaning • The printer is flushing corrupted print data. • The printer is processing data or printing pages, but the resolution of a page in the current print job is reduced from 600 dots per inch (dpi) to 300 dpi to prevent a memory full error. Action •...
  • Page 36 • The printer is resetting to the user default settings. Any active print jobs are canceled. A user default setting remains in effect until it is changed or has restored the factory default settings. Action Wait for the message to clear. 2-10 Lexmark™ E260d, E260dn...

  • Page 37: Toner Low

    4513-220, -230 Invalid engine code/Invalid network code Meaning The engine code and/or the network code has not been programmed or has been programmed but is invalid. Action Download valid engine code to the internal print server. Resolution reduced while canceling job ✷...
  • Page 38 The photoconductor kit is full and must be replaced. The printer will not print any more pages until the photoconductor kit is replaced. Action • Press and release Continue to print a photoconductor kit instruction page. • Replace the photoconductor kit. 2-12 Lexmark™ E260d, E260dn...

  • Page 39: Service Error

    4513-220, -230 Programming engine code/Programming system code Meaning New code is being programmed into the engine or firmware code flash. Action Wait for the message to clear. When the printer has finished programming the code, it performs a soft reset. Service error ✷...
  • Page 40 Load media in Tray 1 or Tray 2 Meaning The printer is out of print media at the indicated source. Action • Load print media into the indicated tray, and press Continue to resume printing. • Press Cancel to reset the printer. 2-14 Lexmark™ E260d, E260dn...
  • Page 41 4513-220, -230 Load media in multi-purpose feeder or manual feeder Meaning The printer prompts to load a single sheet of print media in the multi-purpose feeder or manual feeder. Action • Load print media into the manual feeder. • Press Continue to resume printing.

  • Page 42: Common Secondary Light Patterns

    232: Paper jam ✷ (duplex front) 233: Paper jam (duplex) ✷ ✷ 234: Paper jam ✷ (duplex: location unknown) 241: Paper jam in Tray 1 242: Paper jam in Tray 2 251: Paper jam in the manual feeder 2-16 Lexmark™ E260d, E260dn...
  • Page 43 4513-220, -230 Common light sequences for printer errors When the Error and Continue lights are both on, a printer error has occurred with a secondary code. Press and release Continue twice quickly to display the secondary error code light sequence. The following table shows what these light sequences mean and where to go for help.

  • Page 44: Secondary Error Codes

    Open the rear door, and clear the paper jam. 231: Paper jam (duplex rear) ✷ Meaning The media did not arrive at the duplex sensor, but did leave the printer exit sensor. Action Open the rear door, and clear the paper jam. 2-18 Lexmark™ E260d, E260dn...
  • Page 45 4513-220, -230 233: Paper jam (duplex) ✷ ✷ Meaning A paper jam has occurred in the duplex unit before Action Remove the tray, open the duplex door and clear the paper jam. 234: Paper jam (duplex - unknown location) ✷ Meaning A paper jam has occurred somewhere around the duplex unit before making the manual input sensor.

  • Page 46: Complex Page

    • Reduce the complexity of the page by reducing the amount of text or graphics on the page and deleting unnecessary download fonts or macros. • Set Page Protect to On in the Local Printer Setup Utility. • Install additional printer memory. 2-20 Lexmark™ E260d, E260dn...

  • Page 47: Insufficient Collation Area

    4513-220, -230 Insufficient collation area Meaning The printer memory does not have the free space necessary to collate the print job. This may happen due to one of these errors: • Memory is full. • A page is too complex to print. •...

  • Page 48: Ppds Font Error

    To avoid this error in the future: • Simplify the print job. Reduce the complexity of the page by reducing the amount of text or graphics on the page and deleting unnecessary downloaded fonts or macros. • Install additional printer memory. 2-22 Lexmark™ E260d, E260dn...

  • Page 49: Memory Full

    4513-220, -230 ENA connection lost ✷ Meaning The printer cannot establish communication with the network. Action Press Continue to clear the code and continue printing. (The previous print job may not print correctly.) Host interface disabled ✷ ✷ Meaning The printer USB or parallel port has been disabled. Action Press Continue to clear the code.

  • Page 50: Invalid Engine Code

    Invalid engine code Meaning The engine code has not been programmed, or the programmed code is not valid. Action Download the valid engine code to the internal print server while this message is still on the panel. 2-24 Lexmark™ E260d, E260dn...

  • Page 51: Invalid Network Code

    The geographic region of the printer does not match the geographic region of the installed toner cartridge. Action Remove the toner cartridge, and install a new toner cartridge that matches the region of the printer. The settings cannot be changed without calling Lexmark for a one-time change. Change toner cartridge/invalid refill ✷...

  • Page 52: Unsupported Toner Cartridge

    • Remove the toner cartridge, and replace it with a supported toner cartridge. • Turn the printer on. Too many options attached Meaning This message indicates that to too many flash options have been attached. Action Press Continue briefly to clear the message. The option will be ignored. 2-26 Lexmark™ E260d, E260dn...

  • Page 53: Install Micr Cartridge

    4513-220, -230 Unsupported flash in slot 1 Meaning The printer detects that a flash memory module is installed in the DIMM dram slot. This error will occur at power on and must be resolved before printing may continue. Action Power off the printer, and remove the unsupported option. Unformatted flash Meaning The printer detects an unformatted flash at power on.

  • Page 54: Service Codes

    Service primary code ✷ Light blinking When this code appears, double-click to reveal the secondary codes. Service primary code Lights Primary code for service errors See service secondary error codes ✷ ✷ ✷ ✷ ✷ ✷ 2-28 Lexmark™ E260d, E260dn...
  • Page 55 4513-220, -230 Service secondary error codes Service secondary codes Lights 90x: Software ✷ 90x: Software ✷ ✷ ✷ 91x: DC motor or transfer roll ✷ ✷ 92x: Fuser or toner sensor ✷ ✷ 93x: Printhead, drive motor ✷ ✷ ✷ 94x: LVPS service error ✷...

  • Page 56: Controller Software

    904: Service engine software error ✷ ✷ 905: Interface violation by paper port device ✷ ✷ ✷ ✷ ✷ ✷ 906: Service engine software error Service watchdog: 90x ✷ ✷ ✷ 901: Timer service slow ✷ ✷ ✷ 2-30 Lexmark™ E260d, E260dn...
  • Page 57 4513-220, -230 Transfer roll or tray 2 Code 914 indicates an error in tray 2 motor. Replace the drawer. Code 917 indicates a problem in the transfer roll circuitry. Check the continuity from the cable connection on the HVPS (high voltage power supply) to the right side of the transfer roll. Service tertiary error codes: transfer roll Lights Service secondary codes: 91x...
  • Page 58 Service tertiary codes: RIP engine communicator or engine card 940: Service RIP to engine communications failure ✷ ✷ ✷ ✷ ✷ 947: Service engine card failure 948: Service engine card failure ✷ ✷ 949: Service engine card failure ✷ ✷ ✷ 2-32 Lexmark™ E260d, E260dn...
  • Page 59 4513-220, -230 NVRAM failure Error codes 950–954 indicate a problem in the NVRAM (nonvolatile random access memory). Replace the operator panel assembly. Codes 955–959 indicate a failed controller board assembly. Replace the controller board. Service tertiary error codes: NVRAM failure Lights ✷...

  • Page 60: Network Error

    ✷ 981: Service paper port communication failure ✷ ✷ 982: Service paper port communication failure ✷ ✷ 983: Service paper port ✷ ✷ ✷ communication failure 984: Service paper port communication failure ✷ ✷ 2-34 Lexmark™ E260d, E260dn...
  • Page 61 4513-220, -230 Device equipment check or device controller board error Indicates a failure with the device’s equipment or controller board. Lights Service secondary codes: 99x Service tertiary codes: device equipment check or device controller board error 990: Service device equipment ✷...

  • Page 62: Messages And Error Codes

    4513-220, -230 Messages and error codes Note: The following message and error codes will be visible only in the print event log in the diagnostic mode for E260d and E260dn. See “Diagnostics mode selections” on page 3-8. The printer operator panel displays light patterns describing the current state of the printer and indicates possible printer problems that must be resolved.
  • Page 63 4513-220, -230 Paper jam error codes (200-series) (Continued) Error Description 200.14 Trailing edge cleared manual feed, but did not successfully debounce the sensor. Potential causes are a small gap or a bouncy manual feed sensor. 200.15 UNRECOVERABLE NO GAP JAM. Engine detected no gap at the manual feeder sensor, attempted to open the gap by stopping the feed rolls, but no trailing edge was ever seen at the input sensor.
  • Page 64 Duplex sensor never broke by the sheet ahead after reversing into the duplex. 232.02 Page in duplex ahead of current reversing page never staged. 233.00 Duplex jam while picking from the device 233.01 Page in duplex never picked. 233.02 Feed error picking from the duplex. 2-38 Lexmark™ E260d, E260dn...
  • Page 65 4513-220, -230 Paper jam error codes (200-series) (Continued) Error Description 233.03 Paper never reached the input sensor, but was detected at the manual feed sensor. 234.01 Duplex sensor covered during warm-up. 235.01 Invalid duplex media 241.00 Paper jam near tray 1. 241.10 Second pick attempt failed from Tray 1 241.12...

  • Page 66: Service Error Codes

    Hot roll timed out in trying to reach the final lamp detection temperature. 922.05 Did not roll over to a steady state control in time after the hot roll lamp detection. 922.06 Hot roll did not reach the operating temperature in time (new enhanced control). 2-40 Lexmark™ E260d, E260dn...
  • Page 67 4513-220, -230 Service error codes (9xx) (Continued) Error Description 922.07 Media reached fuser nip, and fuser is under temperature 922.08 Fuser warm-up failure (motor start condition) 922.09 Fuser warm-up failure (compression set) 922.20 Belt fuser failed to reach the preheat temperature for the motor to start during warm-up. 922.21 Belt fuser was under temperature when the media reached the fuser nip.
  • Page 68 937.03 Overspeed detected during speed control Power supply service errors 940.00 LVPS service error 940.01 Line frequency outside allowed range of 45Hz-64Hz 940.02 Line frequency below 43Hz 940.03 No zero cross detected on belt fuser model 2-42 Lexmark™ E260d, E260dn...

  • Page 69: Diagram Of The Printer Menus

    4513-220, -230 Diagram of the printer menus Not all menus or selections will be available on all models or in all situations. These are accessed through the driver. Paper Menu Finishing Menu Utilities Menu Job Menu Paper Source Copies Quick Demo Cancel Job Paper Size Blank Pages...

  • Page 70: Symptom Tables

    Fuser does not cycle. “Fuser service check” on page 2-48. Fuser does not turn on and off. “Fuser service check” on page 2-48. The paper feed picks and tries to feed media. “Paper feed service checks” on page 2-50. 2-44 Lexmark™ E260d, E260dn...

  • Page 71: Printer Symptom Table

    4513-220, -230 Printer symptom table Symptom Action Dead machine (no power). “Dead machine service check” on page 2-48. Fan noisy or fan not working. “Cooling fan service check” on page 2-47. Fuser parts melted. “LVPS/HVPS service check” on page 2-49. Toner not fused to the media.

  • Page 72: Service Checks

    Turn the printer off, and plug the LVPS/HVPS cable into J502 of the controller board. See the wiring diagram at the end of the book which identifies the voltages and grounds for a good controller board. Turn the printer off before plugging or unplugging any connectors. 2-46 Lexmark™ E260d, E260dn...

  • Page 73: Cooling Fan Service Check

    4513-220, -230 Controller board service check (Continued) Action LVPS/HVPS Verify main power to controller board With the printer off, unplug the LPS/HVPS cable at J502 on the controller board. Verify grounds on pins 10, 12, 14, 16 and 18 for both the cable and the controller board. If any of these grounds are incorrect, then check the cable for continuity.

  • Page 74: Dead Machine Service Check

    Measure the resistance across the ends of the thermistor cable. Replace the fuser assembly if the resistance is lower than 1K ohm or shorted. Note: Resistance measures approximately 400K ohms when cool and 1K ohms hot. Fuser 2-48 Lexmark™ E260d, E260dn...

  • Page 75: Lvps/Hvps Service Check

    4513-220, -230 LVPS/HVPS service check Action LVPS portion of board Fuses that open typically indicate a faulty LVPS/HVPS. Disconnect the power cable, and open the LVPS/HVPS enough to test the switch. The switch will show continuity across the conductors with a meter when the switch is on. If the switch is good, then see “Dead machine service check”...

  • Page 76: Operator Panel Service Check

    Media picks during POST and/or continuously Action Remove the tray, lower the ACM pick tires, and then turn on and verify that the rollers do Manual feed clutch not turn during POR. If so, then replace the ACM manual feed clutch. 2-50 Lexmark™ E260d, E260dn...

  • Page 77: Media Picks But Stops Halfway Through The Printer

    4513-220, -230 Media picks but stops halfway through the printer Action Input/duplex sensors Make sure the input sensors are working properly. (under print cartridge assembly) Check for a broken or stuck flag on the input sensors. Clear anything that Input sensor (manual) keeps the flags from rotating freely.

  • Page 78: Parallel Or Usb Port Service Check

    If the internal print test page prints correctly, then the user’s application/printer driver is set up correctly, and the correct bidirectional parallel cable is installed, but the printer still fails to print on command from the host computer, replace the controller board. Check the USB cable for continuity. 2-52 Lexmark™ E260d, E260dn...

  • Page 79: Print Quality Service Checks

    4513-220, -230 Print quality service checks Note: Ensure the cover closes tightly. A gap in the opening may allow light to expose the photoconductor, resulting in a ‘dirty’ print. Extreme environmental conditions, temperatures, and humidity will affect the print quality. Using print quality test pages To help isolate print quality problems, like streaking, print test pages using the print quality test pages.

  • Page 80: Black Page

    If this does not correct the problem, then replace the following FRUs one at a time in the order shown: LVPS/HVPS • LVPS/HVPS board (See “Black page” on page 3-54 for pin values.) Controller board • Controller board 2-54 Lexmark™ E260d, E260dn...

  • Page 81: Variation In Image Density Horizontally Across Page

    4513-220, -230 Partial blank image/white spots (no repeating pattern) Action Toner cartridge (not a Remove the toner cartridge assembly, and gently shake the assembly to evenly distribute FRU) the toner. Check to make sure that the laser light path is not blocked. If the toner cartridge is low, then try a new one.

  • Page 82: Light Print

    None of these voltages can be measured, but the contacts and continuities can be checked. To check the lower voltage, see J502 on the wiring diagram. Replace the LVPS/ HVPS or controller board as necessary. 2-56 Lexmark™ E260d, E260dn...

  • Page 83: Solving Print Quality Problems

    4513-220, -230 Solving print quality problems Note: Refer to the print defects guide at the end of the manual for repeating defects. Print quality problems Problem Cause/action Light or blurred Light print characters. “Light print” on page 2-56. The toner cartridge may be getting low on toner: •...
  • Page 84 • There may be a software error. Re-initialize the printer by turning it off and back on. • With the printer off, check the printhead beam path. If clear, then check for a printhead error on POR. See “Printhead service check” on page 2-60. • Also, see “Blank page” on page 3-53. 2-58 Lexmark™ E260d, E260dn...
  • Page 85 4513-220, -230 Print quality problems (Continued) Problem Cause/action The printer is on and • Make sure the parallel or USB cable is not damaged and is firmly plugged into the indicates ready, but connector on the back of the printer. nothing prints.

  • Page 86: Printhead Service Check

    PC drum. Transfer roll Replace the transfer roll assembly if the springs or bearings show signs of damage or fatigue. Inspect the transfer roll for signs of wear, damage, or contamination. Replace as necessary. 2-60 Lexmark™ E260d, E260dn...

  • Page 87: Diagnostic Aids

    4513-220, -230 3. Diagnostic aids Accessing service menus There are two different test menus that can be accessed during POR to identify problems with the printer. Configuration Menu 1. Turn off the printer. The Configuration menu group contains a set of menus, settings and operations which are 2.
  • Page 88 4513-220, -230 Configuration Menu printout (sample only; use actual sheet). Note: The light sequences change relative to the option on the printer. Lexmark™ E260d, E260dn...
  • Page 89 4513-220, -230 Diagnostics mode printout sample (sample only; use actual sheet) Note: The light sequences change relative to the options on the printer. Diagnostic aids...

  • Page 90: Configuration Menu Selections

    • One page is gray with graphics, one is black, and one is blank. Reset Photoconductor Return the photoconductor counter to zero. Maintenance Counter The replace photoconductor message should be cleared only when the photoconductor kit has been replaced. Lexmark™ E260d, E260dn...

  • Page 91: Setup

    4513-220, -230 Setup Use the Setup menu to configure how the printer formats the end of a line depending on the computer system being used. Menu item Use setting to Values Demo Mode Put printer into demo mode where internal sheets print with each Deactivate (default) press of Activate...

  • Page 92: Usb

    On—The printer processes raw binary PostScript print jobs from computers using the Macintosh operating system. This setting often causes Windows print jobs to fail. Auto (default)—The printer processes print jobs from computers using either Windows or Macintosh operating systems. Lexmark™ E260d, E260dn...

  • Page 93: Network

    4513-220, -230 Network Use the network menu to change printer settings on jobs sent through a network port (either standard network or network opt <x>). Menu item Use setting to Values NPA Mode Send print jobs to the printer and query printer status information simultaneously.

  • Page 94: Diagnostics Mode Selections

    Configuration ID Allow the printer ID to match the label ID after the controller board is replaced. 000101 (default) 000189 Printer alignment Align a new printhead. See “Printhead assembly mechanical adjustment” on None page 3-9 for more information. Lexmark™ E260d, E260dn...

  • Page 95: Adjustment Procedures

    4513-220, -230 Adjustment procedures Printhead assembly mechanical adjustment Note: The printhead must be aligned electronically. To align the printhead electronically, call the next level of support. A printhead needs to be correctly positioned after it has been removed. Use a pencil to mark the screw locations of the old printhead on the metal frame.
  • Page 96 (See the right side of the figure below.) After obtaining a properly adjusted image on the paper, tighten all three screws. 3-10 Lexmark™ E260d, E260dn...

  • Page 97: Repair Information

    4513-220, -230 4. Repair information Warning: Read the following before handling electronic parts. Handling ESD-sensitive parts Many electronic products use parts that are known to be sensitive to electrostatic discharge (ESD). To prevent damage to ESD-sensitive parts, follow the instructions below in addition to all the usual precautions, such as turning off power before removing logic cards: •...

  • Page 98: Removal Procedures

    Unless otherwise stated, reinstall the parts in reverse order of removal. • When reinstalling a part held with several screws, start all screws before final tightening. • Remove the paper tray and print cartridge before proceeding with a removal. Lexmark™ E260d, E260dn...

  • Page 99: Acm Pick Tire Roller Removal

    4513-220, -230 ACM pick tire roller removal Place the printer on its side. Note: Be careful to not mar the finish of the printer. Open the duplex jam door just far enough to pull out the ACM pick tires. Warning: Open the duplex door only far enough to remove the ACM pick tires. If the door is opened too far, then it can become disengaged and interfere with the paper tray.
  • Page 100 • If the left hub is black, then remove the old right and left tires from the ACM hubs, and replace with the new tires. Do not attempt to remove the hubs. Lexmark™ E260d, E260dn...

  • Page 101: Bezel Removal

    4513-220, -230 Bezel removal Open the front access door. Flex the top of the bezel, and disconnect the latch (A) from the upper front cover. Disconnect the latches (B) from the upper front cover. Remove the bezel. Repair information...

  • Page 102: Controller Board Removal

    Remove the right side cover. See “Right side cover assembly removal” on page 4-51. Remove the three screws (A) from the USB port. Lexmark™ E260d, E260dn...
  • Page 103 4513-220, -230 Disconnect all of the cables from the controller board. Note: A drip guard (B) has been added below the controller board. The drip guard may need to be removed to access to the controller board. Remove the five screws (C) from the controller board. Lift the controller board, and remove.

  • Page 104: Cover Open Sensor

    Remove the right side cover. See “Right side cover assembly removal” on page 4-51. Disconnect the cable (A) from the controller board. Use a #1 Phillips screwdriver to remove the screw (B) holding the sensor. Remove the cover open sensor. Lexmark™ E260d, E260dn...

  • Page 105: Door Mount Removal

    4513-220, -230 Door mount removal Open the front cover. Remove the lower front cover. See “Lower front cover removal” on page 4-25. Remove the left side cover. See “Left side cover removal” on page 4-23 Remove the right side cover. See “Right side cover assembly removal”...
  • Page 106 4513-220, -230 Disconnect the fuser link (C). Remove the three screws (D) from the left side of the printer. Remove the door mounts. 4-10 Lexmark™ E260d, E260dn...

  • Page 107: Duplex Removal

    4513-220, -230 Duplex removal Remove the left side cover. See “Left side cover removal” on page 4-23. Remove the rear door and rear cover. See “Rear door and rear cover removal” on page 4-47. Place the printer on its top. Note: Be careful to not mar the finish of the printer.
  • Page 108 4513-220, -230 Lift the duplex slightly, push to the left, and tilt to clear the right side of the printer. Remove the duplex. 4-12 Lexmark™ E260d, E260dn...

  • Page 109: Duplex/Main Motor Gear Drive Interface Removal

    4513-220, -230 Duplex/main motor gear drive interface removal Remove the left side cover. See “Left side cover removal” on page 4-23. Remove the LVPS/HVPS. See “LVPS/HVPS removal” on page 4-26. Remove the duplex. See “Duplex removal” on page 4-11. Remove the main motor gear drive. See “Main motor gear drive removal”...
  • Page 110 4513-220, -230 Remove the screw (D) from the gear (E). Remove the plastic bushing (F). 4-14 Lexmark™ E260d, E260dn...
  • Page 111 4513-220, -230 Use a screwdriver to pop the retainer clip (G) loose from the gear. Remove the gear (H). 4-15 Repair information...

  • Page 112: Fan Removal

    Remove the right side cover. See “Right side cover assembly removal” on page 4-51. Disconnect the cable (A) from the controller board, and remove the two screws (B) holding the fan to the right side frame. Remove the fan. 4-16 Lexmark™ E260d, E260dn...

  • Page 113: Front Access Door Removal

    4513-220, -230 Front access door removal Remove the operator panel. See “Operator panel removal” on page 4-44. Remove the left side cover. See “Left side cover removal” on page 4-23. Close the front access door. While closing the MPF cover, pull up on the MPF by the steel shaft until the MPF lifts from its hinges. Disconnect the MPF from the lower front cover.
  • Page 114 4513-220, -230 Disconnect the fuser link (A) from the front access door. Disconnect the front access door cable (B), and pull it through the opening to clear the side frame. 4-18 Lexmark™ E260d, E260dn...
  • Page 115 4513-220, -230 Disconnect the front access door from its hinges, and remove. 4-19 Repair information...

  • Page 116: Fuser Removal

    “Rear exit guide assembly with sensor and reversing solenoid removal” on page 4-49. Remove the two screws (A). Partially pull the fuser forward for better access. Push in on the cable connector cover (B), and remove. 4-20 Lexmark™ E260d, E260dn...
  • Page 117 4513-220, -230 Disconnect the AC cable (C). Disconnect the thermistor cable (D). 4-21 Repair information...
  • Page 118 Disconnect the exit sensor cable (E) from the controller board. Remove the fuser. Note: • Be careful to not damage the gears during the fuser installation. • Be sure to reinstall the AC cable during the fuser installation. 4-22 Lexmark™ E260d, E260dn...

  • Page 119: Left Side Cover Removal

    4513-220, -230 Left side cover removal Note: • Leave the front door closed when removing the left side cover. • Make sure that the fuser cables are out of the way when removing the left side cover. Remove the paper tray. Remove the screw (A) from the rear left side of the printer.
  • Page 120 Rotate the cover out, and remove the left side cover. Note: There are two tabs on the top of the left side cover. Do not swing the left side cover open too far, or the tabs will be damaged. 4-24 Lexmark™ E260d, E260dn...

  • Page 121: Lower Front Cover Removal

    4513-220, -230 Lower front cover removal Open the lower front cover. Disconnect the manual feed plate notch (A) from the lower front cover. Disconnect the lower front cover notches (B) from the front of the printer. Remove the lower front cover. 4-25 Repair information...

  • Page 122: Lvps/Hvps Removal

    Place the printer on its top with the rear facing you. Note: Be careful to not mar the finish of the printer. Remove the two screws (A) from the right rear foot assembly. Disconnect the fuser power cable (B). 4-26 Lexmark™ E260d, E260dn...
  • Page 123 4513-220, -230 Remove the four screws (C) from the LVPS/HVPS shield. Lift the LVPS/HVPS, and disconnect the three cables (D). 4-27 Repair information...
  • Page 124 4513-220, -230 Note: Squeeze the clip to remove the cables from their connectors (E). Disconnect the transfer roll cable (F). Lift and remove the LVPS/HVPS. 4-28 Lexmark™ E260d, E260dn...

  • Page 125: Main Motor Gear Drive Removal

    4513-220, -230 Main motor gear drive removal Remove the left side cover. See “Left side cover removal” on page 4-23. Open the front access door, and disconnect the fuser link (A). Place the printer on its right side. Note: Be careful to not mar the finish of the printer. Remove the four screws (B) from the main motor gear drive.
  • Page 126 4513-220, -230 Lift the gear drive, and disconnect the main motor gear drive cable (C). Remove the main motor gear drive. 4-30 Lexmark™ E260d, E260dn...

  • Page 127: Manual Feed Clutch Removal

    4513-220, -230 Manual feed clutch removal Remove the left side cover. See “Left side cover removal” on page 4-23. Open the front access door, and disconnect the fuser link (A). Close the front access door, and place the printer on its right side. Note: Be careful to not mar the finish of the printer.
  • Page 128 “Left side cover removal” on page 4-23. Remove the duplex. See “Duplex removal” on page 4-11. Open the front access door, and place the printer on its right side. Note: Be careful to not mar the finish of the printer. 4-32 Lexmark™ E260d, E260dn...
  • Page 129 4513-220, -230 Remove the two screws (A). Remove the three screws (B) from the left door mount. 4-33 Repair information...
  • Page 130 Install the two screws holding the new solenoid in place, and route the cable (D) behind the MPF clutch (E). • After disconnecting the old solenoid cable, connect the new solenoid cable to J25 on the controller board. 4-34 Lexmark™ E260d, E260dn...

  • Page 131: Media Acm Asm Feeder Removal

    4513-220, -230 Media ACM ASM feeder removal Remove the left side cover. See “Left side cover removal” on page 4-23. Remove the LVPS/HVPS. See “LVPS/HVPS removal” on page 4-26. Remove the duplex. See “Duplex removal” on page 4-11. Remove the main motor gear drive. See “Main motor gear drive removal”...
  • Page 132 4513-220, -230 Use a screwdriver to pop the inner shaft lock (B) loose. Remove the inner shaft lock (C). 4-36 Lexmark™ E260d, E260dn...
  • Page 133 4513-220, -230 Pull out the auto compensator shaft, and remove the spring (D). Remove the auto compensator shaft. Disconnect the spring (E) from the cylinder. Remove the media ACM ASM feeder. 4-37 Repair information...

  • Page 134: Media Feed Clutch With Cable Removal

    “Main motor gear drive removal” on page 4-29. Remove the duplex. See “Duplex removal” on page 4-11. Disconnect the media feed clutch cable (A) from the controller board. Unroute the cable from the bottom of the printer. 4-38 Lexmark™ E260d, E260dn...
  • Page 135 4513-220, -230 Remove the e-clip (B). Remove the media feed clutch with cable (C). 4-39 Repair information...

  • Page 136: Media Manual Input Sensor Removal

    Note: Be careful to not mar the finish of the printer. Disconnect the sensor cable (A) from J23 (MPFS) on the controller board. Remove the screw (B). Free the cable from its retainers, and pull it through the opening toward the sensor mount. 4-40 Lexmark™ E260d, E260dn...
  • Page 137 4513-220, -230 Re-installation note: • Prop open the duplex door, and insert the hook end of the spring hook through the frame opening (C) from the controller board side. Extend the hook until the sensor connector can be hooked. • Hook the spring hook (D) to the connector (E), and pull it through the opening.
  • Page 138 4513-220, -230 Warning: Check to make sure the duplex paper jam door is in its proper position. If it is not, then the paper tray will become lodged and the printer will need to be replaced. 4-42 Lexmark™ E260d, E260dn...

  • Page 139: Nameplate Removal

    4513-220, -230 Nameplate removal Open the front access door. Remove the three screws (A). Remove the nameplate. 4-43 Repair information...

  • Page 140: Operator Panel Removal

    “Nameplate removal” on page 4-43. Remove the bezel. See “Bezel removal” on page 4-5. Remove the four screws (A) from the display plate. Lift the operator panel cover, and disconnect the operator panel cable (B). Remove the operator panel. 4-44 Lexmark™ E260d, E260dn...

  • Page 141: Paper Input And Duplex Sensor Assembly Removal

    4513-220, -230 Paper input and duplex sensor assembly removal Remove the right side cover. See “Right side cover assembly removal” on page 4-51. Remove the duplex. See “Duplex removal” on page 4-11. Remove the two screws (A) from the sensors. Disconnect the sensor cable (B) from the controller board.

  • Page 142: Printhead Removal

    Note: Use a pencil to mark the screw locations of the printhead on the metal frame. Align the new printhead relative to the location of the old printhead. See “Adjustment procedures” on page 3-9. Remove the printhead. 4-46 Lexmark™ E260d, E260dn...

  • Page 143: Rear Door And Rear Cover Removal

    4513-220, -230 Rear door and rear cover removal Open the rear door. Pull the rear door up at an angle, disconnect the door from the notch (A), and remove. Remove the two screws (B) from the top of the rear cover. 4-47 Repair information...
  • Page 144 4513-220, -230 Tilt the rear cover, and remove. 4-48 Lexmark™ E260d, E260dn...

  • Page 145: Rear Exit Guide Assembly With Sensor And Reversing Solenoid Removal

    4513-220, -230 Rear exit guide assembly with sensor and reversing solenoid removal Remove the top cover. See “Top cover assembly removal” on page 4-53. Remove the rear door and rear cover. See “Rear door and rear cover removal” on page 4-47.
  • Page 146 Remove the solenoid cable (C) through the opening. Remove the narrow media sensor cable (D) through the opening. Remove the rear exit guide assembly. Note: Be careful to not damage the gears during the rear exit guide assembly removal and reinstallation. 4-50 Lexmark™ E260d, E260dn...

  • Page 147: Right Side Cover Assembly Removal

    4513-220, -230 Right side cover assembly removal Note: Leave the front cover closed when removing the right side cover assembly. Remove the one screw (A) from behind the paper tray. Remove the screw (B) from the bottom right side of the printer. 4-51 Repair information...
  • Page 148 4513-220, -230 Press the latches (C). Rotate the right side cover assembly out, and remove. 4-52 Lexmark™ E260d, E260dn...

  • Page 149: Top Cover Assembly Removal

    4513-220, -230 Top cover assembly removal Open the front access door. Remove the left side cover. See “Left side cover removal” on page 4-23. Remove the right side cover. See “Right side cover assembly removal” on page 4-51. Remove the rear door and rear cover. See “Rear door and rear cover removal”...
  • Page 150 Lift the top cover, and remove. Note: • Be sure to lift the top cover assembly from the front to remove. • During reinstallation, be sure the exit guide and the paper bin align correctly. A mismatch can cause paper jams. 4-54 Lexmark™ E260d, E260dn...

  • Page 151: Transfer Roll Removal

    4513-220, -230 Transfer roll removal Note: A flashlight may be required to remove the transfer roll. Open the front access door. At the right side of the transfer roll, squeeze the holder arms (A) with the left hand while lifting. Stop when the holder is unlatched.

  • Page 152: Wear Strip (Tray 1 And 250-Sheet Tray 2) Removal

    Wear strip (tray 1 and 250-sheet tray 2) removal Hold the tray with the bottom up. Use a spring hook to disconnect the strip from the top of the tray. Remove the strip from inside the tray. 4-56 Lexmark™ E260d, E260dn...

  • Page 153: Wear Strip (550-Sheet Tray 2) Removal

    4513-220, -230 Wear strip (550-sheet tray 2) removal Use a spring hook to disconnect the strip from the top of the tray. Life the strip, and remove. Note: When replacing the strip (for all trays): • Carefully insert the strip from the top of the tray, and push it down through the opening until it snaps into place.
  • Page 154 4513-220, -230 4-58 Lexmark™ E260d, E260dn...

  • Page 155: Locations And Connections

    4513-220, -230 5. Locations and connections Locations Front view Front door release Operator button panel Paper stop Front door Standard output Manual feeder door System board door Standard 250-sheet tray (Tray 1) Rear view Rear door Ethernet Locking port device Printer power port Parallel...

  • Page 156: Controller Board Connector Pin Values

    Controller board connector pin values J12 TH J14 EXIT J11 NRW J10 DPSOL J9 FAN J8 LSU J7 CO J100 DRV HSYN TRAY2 IN/DPX J5 OP PANEL J4 CART J13 TNR MPFS J502 HVPS/LVPS J501 TPS J17 MTR Lexmark™ E260d, E260dn...
  • Page 157 4513-220, -230 Note: See the wiring diagram at back of book. These values were measured with all connections made (plugged) or with only one connector at a time unplugged to expose the pins. Always disconnect and connect with the printer power off. Otherwise, the values below may not match.
  • Page 158 1 V dc 0 V dc Ground 5 V dc 0V dc J502 1, 3, 5, 7, 11, 5V dc LVPS/HVPS 13, 15 5 V dc 24 V dc 17, 19 24 V dc Other 0 V dc Lexmark™ E260d, E260dn...

  • Page 159: Preventive Maintenance

    Damaged, missing, or altered covers, especially in the area of the top cover and the power supply cover • Possible safety exposure from any non-Lexmark attachments Lubrication specifications FRUs are typically lubricated as needed from the factory. If not, then lubricate only when parts are replaced or as needed, not on a scheduled basis.
  • Page 160 4513-220, -230 Lexmark™ E260d, E260dn...

  • Page 161: Parts Catalog

    • PP: (Parts Packet) in the parts description column indicates the part is contained in a parts packet. • Model information used in the parts catalog. Machine type Description and model 4513-220 Lexmark E260d 4513-230 Lexmark E260dn Parts catalog...
  • Page 162 4513-220, -230 Assembly 1: Covers Lexmark™ E260d, E260dn...
  • Page 163 Tray 2 wear strips (550-sheet tray only) 40X5382 Wear strips (250-sheet trays, optional and primary) 40X5381 Primary tray 40X5379 Front door cover 40X5359 Nameplate cover 40X5378 Front access door assembly 40X5374 Left side cover 40X5353 LED bezel cover, E260d 40X5389 LED bezel cover, E260dn Parts catalog...
  • Page 164 4513-220, -230 Assembly 2: Electronics Lexmark™ E260d, E260dn...
  • Page 165 Assembly 2: Electronics Asm- Part Units/ Units/ Description Index number mach 40X5352 LED operator panel assembly, E260d/E260dn 40X5344 Fuser assembly, 115 V 40X5345 Fuser assembly, 230 V 40X5346 Fuser assembly, 100 V 40X5365 Duplex and media sensor assembly 40X5360 Access door open sensor assembly...
  • Page 166 4513-220, -230 Assembly 3: Frame See instruction sheet in the FRU. Lexmark™ E260d, E260dn...
  • Page 167 4513-220, -230 Assembly 3: Frame Asm- Part Units/ Units/ Description Index number mach 3–1 40X5364 Transfer roll, bearings, gear, spring (CBM) 40X5372 Media exit guide assembly (redrive) 40X5397 Front mounts 40X5396 Screws, miscellaneous TP2NCX3X6PF-Ni TP2C-4.0+8PF-Ni M3.0*0.5+6PF-Ni M3.0*0.5+4PF-Ni M3.5*0.6+6P-Ni 40X5380 Complete duplex assembly 40X5453 Media (ACM) drive assembly 40X5451...
  • Page 168 Japanese font card assembly 40X5970 Simplified Chinese font card assembly 40X5971 Traditional Chinese font card assembly 40X5969 Korean font card assembly 40X5937 128 MB SDR DIMM 40X1367 Parallel cable, packaged (3 m) 40X1368 USB cable, packaged (2 m) Lexmark™ E260d, E260dn...
  • Page 169 4513-220, -230 Assembly 5: Power cords Asm- Part Units/ Units/ Description Index number mach 40X0297 Power cord, 1.8M (straight)—USA, Canada 40X0278 Power cord, 6 foot (straight)—Europe and others 40X0288 Power cord, 8 foot (straight)—Argentina 40X0286 Power cord, 8 foot (straight)—United Kingdom 40X0275 Power cord, 6 foot (straight)—Israel 40X0274...
  • Page 170 4513-220, -230 7-10 Lexmark™ E260d, E260dn...

  • Page 171: Index

    4513-220, -230 Index abbreviations Edge to Edge acronyms error messages Auto CR After LF primary light patterns 2-28 2-40 Auto LF After CR service error codes user attendance messages ESD-sensitive parts compatibility configuration ID configuration menu— accessing parts catalog 2-47 navigating menu service check Network...
  • Page 172 2-48 dead machine 2-48 fuser 2-49 LVPS/HVPS 2-49 main motor 2-50 operator panel 2-50 paper feed 2-50 paper jam during POST 2-51 paper never picks 2-51 paper picks but stops 2-50 paper picks during POST Lexmark™ E260d, E260dn...

  • Page 173: Part Number Index

    LED operator panel assembly, E260d/E260dn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -...
  • Page 174 Field relocation package assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Lexmark™ E260d, E260dn...
  • Page 175 E260d/E260dn CN102 TAT201 J100 Toner Patch With printer off, unplug this cable Sensor and turn printer back on. Check values on the cable pins. (1V) J501 (5V) (24V) 21V (24V) 5V (5V) (>0V) 5V 5V (5V) 5V (5V) (>0V) 5V...

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E260d4513-2204513-230

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