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96
Appendices
Appendix D:
Troubleshooting,
continued
General TV Operation
Symptom
Remarks
1.
A fan is running even while the TV is powered
Normal TV operation.
When the TV is off, internal components
off.
continue to draw power and must be cooled by the fan.
2.
The TV remote control does not work.
•
Check that the batteries are installed correctly.
Check that the slide switch is set to TV.
Be no more than 20 feet from the TV when using the remote control.
Program the remote control to operate the TV or other device
(see chapter 5).
3.
TV does not respond to the remote control or
Use the System Reset button.
to front panel control and TV will not power
on or off.
4.
When a device is selected from the Input
•
Make sure the selected device is turned on.
Selection menu, the screen is blue (no signal
=
Begin play of the VCR.
source).
5.
Devices are grayed out in the Input Selec-
tion menu or the Split Screen Input Selection
menu.
6.
You have forgotten your Parental Lock pass code.
7.
Rating restrictions are not working.
8.
On-screen displays appear each time you
change a function.
9.
Cable provider needs information to start
On the remote control, press MENU and then enter the numbers
CableCARD
TM
service.
999 to display the Host ID and CableCARD
TM
ID information.
TV Channels
Symptom
1.
The TV takes several seconds to respond to
channel changes.
2.
You cannot access a channel.
A recording is in progress.
Cancel the recording to select the
device.
Digital channels, IEEE 1394 digital devices, and PCs cannot
display in the Split Screen sub-picture.
See Appendix A, Bypassing the Parental Lock.
Open the Parental Lock menu and:
Verify that the U.S. Ratings or Other Ratings setting is On.
Check the Lock Time/Unlock
Time to check if rating restric-
tions are disabled.
Rating restrictions
apply only to content on ANT 1 and ANT 2,
INPUT 1-3, and IEEE 1394 inputs.
Normal TV operation.
3.
Name options are not available for some
channels.
4.
When ChannelView
TM
list is displayed, infor-
Available information is sent from the broadcaster or cable pro-
mation appears incomplete
vider. No other data is available.
Remarks
•
It is normal for digital channels to take longer to tune in.
Press ENTER after a channel number to avoid delays.
Use a 4-digit number for an over-the-air digital channel.
Use a 6-digit number for digital cable channels if your cable
service is able to recognize 6-digit channel numbers.
Use number keys instead of CH/_/V.
Be sure the channel you want to view is in memory.
See
"Channel Menu" in chapter 4, "TV Menu Settings."
Check that the TV is turned to the correct device or antenna
for that channel by pressing the INPUT button.
Make sure the Parental Lock is off.
If you cannot tune to a virtual digital channel even though
the TV has already memorized digital channels, tune to the
actual channel number used by the broadcaster.
The virtual
channel will then be automatically
added to memory.
Only memorized analog channels can be named.
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