Troubleshooting Flowchart; Figure 178. Troubleshooting Flowchart - HP Color LaserJet 9500 Service Manual

Troubleshooting flowchart

Figure 178.

Troubleshooting flowchart

* 8 bin-mailbox results might vary depending on the operation mode. The recommended
operation mode to perform this test is "mailbox".
198 Troubleshooting
Before performing any
hands-on hardware
intervention, complete the
troubleshooting process.
Environment
Make sure that the circuit
is a 15-amp (110 V)
dedicated circuit.
Power-on
Verify the power-on
sequence and perform
an engine test.
Display status
Check if the device is Ready or
offline, or if PowerSave is on,
and check the LED status.
Paper-handling devices
Use the paper-handling
service mode tool.
Configuration page
Print a configuration page to verify
the latest firmware version and
printer or MFP and device
information.
Event log page
Print or display an
event log page to evaluate
error messages.
*Verification
Run a paper-path test, print
from all sources, and print to
all destinations.
Communication
Perform a print job from the
host system, and test from an
interface or environment.
ENWW