System Configuration; User Benefits - Panasonic KX-NCV200 Getting Started Manual

1.3. System Configuration

ACD Report Server consists of the following components:
•
KX-TDA100,200,600 + CTI_LINK card
•
KX- NCV200 (ACD Report Server + Voice Processing System)
•
ACD Report Client (PC)
KX-NCV200
(ACD Report Server
+ Voice Mail System)
Telephone Company
Agent-A

1.4. User Benefits

•
Visualization of the number of calls, the percentage of answered calls and agent status
•
Optimization of the number of agents and CO lines
•
Reduce Call Center Management costs
4
PBX
Agent-C
Agent-B
Performance Graphs
LAN
ACD Report Client
ACD Report
ACD Monitor