HP iPAQ rx4200 - Mobile Media Companion Product Information Manual page 20

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Synchronization has been established between your HP iPAQ and
personal computer but connection is dropped. (The green icon on your
personal computer stops spinning and grays out.)
●
Firewall or other network protection software message box is displayed
for ActiveSync to access the network or Internet.
If you experience difficulty while synchronizing your HP iPAQ and personal
computer, try the following solutions to troubleshoot any synchronization
issues:
●
Confirm that you are running ActiveSync on your personal computer with
a supported operating system (OS).
●
To get more information about the supported OS versions, visit:
www.microsoft.com/windowsmobile.
●
The latest version of ActiveSync is at: www.microsoft.com/
windowsmobile/downloads.
●
If you are running ActiveSync 4.1 or later and personal firewall software
on your personal computer, please add ActiveSync to the firewall
program's exception list.
(Firewall software, such as Sygate Personal Firewall, TrendMicro PC-
cillin Internet Security, Norton Personal Firewall, McAfee Personal
Firewall, or Zone Alarm Security Suite may block synchronization.) Refer
to the documentation that came with your firewall program to determine
how to add ActiveSync 4.1 or later to the program's exception list. To
further troubleshoot a firewall application and enable ActiveSync 4.1 or
later, visit: www.microsoft.com/windowsmobile/help/activesync.
●
During the ActiveSync installation, if you inadvertently left the Microsoft
Exchange Server option box checked and are not planning to connect to
an Exchange server, follow these steps:
●
Connect your HP iPAQ to your personal computer. Be sure an
ActiveSync connection is established.
●
On your personal computer, click Start > All Programs > Microsoft
ActiveSync.
14 HP iPAQ Product Information Guide ENWW