Before Telephoning For Technical Support - HP D5970A - NetServer - LCII User Manual

Appendix D
environments -- is available from Hewlett-Packard, resellers, or consultants at
additional charge. For example, HP offers LAN Support Service, or
Comprehensive Network Support Service with a 7-day, 24-hour option for
network operating systems and multi-vendor hardware. Contact your local HP
office for details.

Before Telephoning for Technical Support

Please consult the documentation provided with your product to assure that the
features of your system are properly configured. Also consult the documentation
provided with any software and accessories installed in your system.
In particular, if you selected the NOS vendor's installation process (manual
installation, rather than HP automated installation), you should have printed out
and read the Network Operating System Installation Instructions. Please review
those instructions before telephoning for support.
If you need to print out the HP Network Operating System Installation
Instructions now, do the following:
1. Restart the system from the HP Navigator CD-ROM.
2. From the HP Navigator Main Menu, select Configuration Assistant and
Installation Assistant.
3. From the Configuration Assistant menu, select Custom.
4. From the Select NOS menu, select your network operating system, and the
version, if necessary.
5. Select No when the Select NOS screen asks, "Would you like to use HP's
automated mode of NOS installation?"
6. Configuration Advisor displays configuration advisories. Read them to see
if any relate to your problem. You can also do the following:
Save the configuration advisories to disk as ASCII file "advisor.txt" to
print out later, as described in Step 9.
View the Tested Products List to verify that all accessories are
compatible with your system.
7. Select Continue to display the Custom Configuration menu.
8. From the Custom Configuration menu, select Show NOS Installation
Instructions.
Service and Support
101