If There Is A Hard Disk Or Cd-Rom Drive Test Error - HP Vectra VE 6/xxx - 8 Maintenance Manual

4 Troubleshooting Your PC

If There Is a Hard Disk or CD-ROM Drive Test Error

If There Is a Hard Disk or CD-ROM Drive Test Error
Problem
Power-On-Self-Test
displays hard disk or
CD-ROM drive test error
If the drive still does not work
If the drive still does not work
If the drive still does not work
If the problem persists, contact HP Support or your authorized dealer
66
Check
The drive is correctly • Switch the PC OFF then ON.
configured in the PC's
• When the message F2 Setup appears, press the F2 key.
Setup program.
• Check the drive is enabled and the correct type is selected.
Run the PC's diagnostic Refer to page 84.
tools software from
the floppy drive.
• Disconnect the power cord.
The drive cables are
correctly connected.
• Open the PC.
• Check the drive cables are correctly connected (refer to chapter 1 or 2).
• Close the PC then switch it on and check it works.
The drive cable is • Disconnect the power cord.
working.
• Open the PC.
• Replace the drive cable by a known good cable from a similar PC (refer to
• Close the PC then switch it on and check it works.
• Disconnect the power cord.
The drive is working.
• Open the PC.
• Replace the drive by a known good drive from a similar PC (refer to chapter 1
• Close the PC then switch it on and check it works.
• If the drive works, contact HP Support or your authorized dealer for further
Check the system board • Disconnect the power cord.
is working.
• Open the PC.
• Replace the system board by a known good board from a similar PC.
• Close the PC, reconnect the power cord and check that the PC and drive work.
• If the drive works, contact HP Support or your authorized dealer for further
English
chapter 1 or 2).
or 2).
troubleshooting information. Reinstall the drivers from the HP support Web
site.
troubleshooting information.
How