Hard Disk, Dvd Or Cd-Rom Test Error - HP Vectra VL600 Supplementary Manual

1 Troubleshooting Your PC
Troubleshooting Help Zone
Hard Disk, CD-ROM, CD-RW or DVD Drive Test Error
Problem Possible cause
Power-On-Self-Test The drive is incorrectly
displays hard disk, DVD or configured in the PC's
CD-ROM drive test error Setup program. Refer to
page 34.
If the problem persists, run DiagTools from the HP Image Creation & Recovery CD-ROM to test your
hard drive, or from your hard drive to test the CD-ROM drive. Refer to page 14.
You may need to update
your PC's Basic Input
Output System (BIOS).
More Advanced Troubleshooting
The drive cables are not
correctly connected.
The drive cable is not
working.
The drive is not working.
The system board is not
working.
You receive a S.M.A.R.T. Defective drive
alert during the Power-On-
Self-Test.
Refer to page 33 for more information on troubleshooting drives. If the problem persists, contact your authorized support
provider
24
To try and fix this...
1 Switch the PC OFF then ON.
2 When the message Press F2 to Enter Setup appears,
press the F2 key. Refer to page 124.
3 Check the drive is enabled and the correct type is selected.
Create a floppy to update your PC's BIOS. Refer to page 41.
1 Disconnect the power cord.
2 Remove the PC's cover. See page 47 (DT) or page 81 (MT).
3 Check the drive's power and data cables are correctly
connected. See page 52 (DT) and page 87 (MT).
4 Close the PC then switch it on and check it works.
1 Disconnect the power cord.
2 Remove the PC's cover. See page 47 (DT) or page 81 (MT).
3 Replace the drive cable by a known working cable from the
same model of PC.
4 Close the PC then switch it on and check it works.
1 Disconnect the power cord.
2 Remove the PC's cover. See page 47 (DT) or page 81 (MT).
3 Replace the drive by a known working drive from the same
model of PC. See page 55 (DT) or page 90 (MT).
4 Close the PC then switch it on and check it works.
1 Disconnect the power cord.
2 Remove the PC's cover. See page 47 (DT) or page 81 (MT).
3 Replace the system board by a known working board from
the same model of PC. See page 70 (DT) or page 107 (MT).
4 Close the PC, reconnect the power cord and check that the
PC and drive work.
5 If the drive works, contact your authorized support provider
for further troubleshooting information.
Important: Carry out an immediate data backup, then contact
your authorized support provider.