About Paper Jams - NEC 870 - SuperScript B/W Laser Printer Online User's Manual

Chapter 9: Troubleshooting

About Paper Jams

Paper jams may occur in the following three areas.
(The arrows indicate the two paper paths.) Check
for jams in the order listed:
1. The input areas
2. The Toner module area
3. The output areas
Clearing Paper Jams and Wrinkling
When paper jams during a print run, the Error
(red) light on the Operator panel will light up. It
will continue to stay lit until the Top cover of the
printer is opened, the paper jam is cleared, and
the Top cover is re-closed.
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Common causes of paper jams include:
• The paper you loaded is not recommended for
this printer.
• The paper is not loaded correctly in the
cassette. This is a common cause of jams
associated with the paper input. Ensure the
paper is not crooked when loaded into the tray
by "snugging-up" the paper guides on either
sides of the paper. Do not overfill the paper
cassette.
• The paper size you specified does not match
the paper size you loaded in the printer.
• The paper, transparencies, or labels used are
sticking together. Be sure to fan the media
before loading it into the paper tray. See page
86.
• The printer is not on a stable, level surface.
Find a more suitable location for the printer.
• The paper is wrinkled as it comes from going
through the printer the second time as in 2-
sided printing. To prevent this do the
following: after the first pass through the
printer, roll the paper in the opposite direction
of the curl before inserting it back into the
printer.
• Your paper jam occurred in the Fuser area of
the printer. This can happen if the imaging
modules are not installed properly. Remove
both the Toner module and the Photo-