HP 914c - iPAQ Business Messenger Smartphone Product Manual page 65

Following is a list of troubleshooting tips if you experience difficulty while synchronizing your HP iPAQ
and computer. Try the following solutions to troubleshoot any synchronization issues:
●
Check the OS on your computer before you begin synchronizing information between your
HP iPAQ and computer. The synchronization method varies depending on the OS running on
the computer.
If your computer is running Windows XP or an earlier version, synchronization settings are
managed through Microsoft ActiveSync. Microsoft ActiveSync 4.5 is available on the Getting
Started CD. Visit http://www.microsoft.com/windowsmobile
Microsoft ActiveSync.
If your computer is running Windows Vista, synchronization settings are managed through
Windows Mobile Device Center. Visit
Windows Mobile Device Center.
NOTE: HP does not guarantee the accurate functionality of any third party applications with
Windows Vista.
●
If you are running ActiveSync 4.5 or later and personal firewall software on your computer,
please add ActiveSync to the firewall program's exception list.
(Firewall software, such as Sygate Personal Firewall, TrendMicro PC-cillin Internet Security
2005, Norton Personal Firewall, McAfee Personal Firewall, or Zone Alarm Security Suite might
block synchronization.) Refer to the documentation that came with your firewall program to
determine how to add ActiveSync 4.5 or later to the program's exception list. To further
troubleshoot a firewall application and enable ActiveSync 4.5 or later, visit:
http://www.microsoft.com/windowsmobile.
● During the ActiveSync installation, if you inadvertently left the Microsoft Exchange Server
option box checked and are not planning to connect to an Exchange Server, follow these steps:
◦
Connect your HP iPAQ to your computer. Make sure an ActiveSync connection is
established.
◦
On your computer, click Start > All Programs > Microsoft ActiveSync.
◦
Click Tools > Options.
◦
Clear the boxes for the sync items listed under the Server group.
◦
Select the check boxes under the Computer group for those items you want to
synchronize.
●
Disconnect your HP iPAQ from your computer and wait for the ActiveSync message confirming
that your HP iPAQ is no longer connected. Reconnect your HP iPAQ to your computer. Wait to
see if your HP iPAQ connects to your computer.
● On your computer, in ActiveSync application, select File > Connection Settings. Confirm that
USB is selected as a potential connection method.
● Connect your HP iPAQ to a different USB port on your computer.
● Check your mini-USB synchronization cable. Consider using another mini-USB synchronization
cable if one is available to you.
●
Try synchronizing via a Bluetooth connection. Refer to the printed or CD-based documentation
that came with your HP iPAQ for specific instructions.
for more information or to download
http://www.microsoft.com/windowsmobile
Troubleshoot synchronization issues
to download
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