Acer Nitro AN16-41 Manual

Self-Repair

This chapter highlights the limited self-repair capabilities of the product. Prior performing self-repair, familiarize yourself with the Safety Guidelines and Recommended Equipment sections first as described in the chapter "Disassembly Procedures". Depending on model, the following key components are eligible for self-repair (if applicable);

• Battery pack
• HDD / SSD module
• DIMM module(s)
• WLAN module
• LTE module

If a particular key component is listed and thus would be eligible for self-repair, but is not described in the "Disassembly Procedures" section, then this component is either not present on the respective model, or it is present but embedded on the motherboard and therefore not eligible for self-repair.

NOTE:
Do not attempt to replace other components than those listed above.

NOTE:
For replacement parts, always use only Acer certified components in order to safeguard quality, optimum system performance, stability and reliability of the product.

NOTE:
Any damage to the product that occur during self-repair, or which has occurred as a result of a careless or unsuccessful self-repair attempt, is not covered by the standard product warranty.

Disassembly Procedures

Please refer to the chapter "Disassembly Procedures" for step by step disassembly instructions.

System BIOS & Driver Updates

Visit http://www.acer.com/support to discover the available system BIOS and Drivers for this product. After selecting the desired country/language, either enter the model name or product serial number, or select the product from the list of suggested models in order to get access to product-specific software and documentation.

To update the system BIOS:

• Download the desired system BIOS version from the website
• Unzip the downloaded file to your computer
• Double-click the extracted file in order to initiate the update process
• The update process itself is fully automated and its progress is visualized by means of a progress indicator
• visual notification is shown when the update is complete

NOTE:
Upgrading the system BIOS incorrectly, or intermittence of the system BIOS update process could harm the product.

NOTE:
System BIOS upgrades or downgrades, if not performed by an Acer Service Center or authorized Service Partner, are at own risk.

To update Drivers:
Run Windows Update in order to get the latest drivers from Acer:

• Select the Start button
• Go to Settings > Update & Security > Windows Update
• Available Drivers will automatically be listed on the screen. Press Download to start the download of the respective driver
• Installation of the driver will start automatically once the download is completed

Software Recovery

This product has embedded software recovery tools which can be used to either perform a partial or full software recovery, but also to create a Factory Default recovery media.

For more information about the software recovery options, how to perform a software recovery or creating a Factory Default recovery media, please refer to the chapter "Recovery" which is available in the User Manual of the product.

NOTE:
In the event of not being able to create a Factory Default recovery media, it is possible to obtain a copy of the recovery media through Acer Customer Service (http://www.acer.com/support)

This is not a free of charge service.

Disassembly Procedures

Safety Guidelines

This chapter contains step by step procedures on how to remove and de-install components from the computer. Use the following safety guidelines to ensure your personal safety. Each procedure included in this chapter assumes that you are preparing your computer for recycling and disposal. By performing any of these procedures you acknowledge that any remaining warranty applicable to your computer will be voided. Before you start any of the procedures in this chapter, make sure to read the following safety guidelines and the respective instructions within the chapter.

• Turn off your computer and disconnect all power sources before opening the computer cover or panels.
• To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface at the same time as touching a connector on the back of the computer.
• Take off any metal objects on your arms or fingers such as bracelets, rings or watches and make sure your hands are completely dry. Even if your unit is unplugged, there may still be some remaining electric charge.
• If a component does not come out easily, do not forcefully remove it. Instead, check that you are removing it correctly and that no wires or other parts are in the way.
• When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the cable.

Recommended Equipment

The following equipment are recommended to do the following maintenance procedures:

• Wrist grounding strap and conductive mat
• Philips screwdriver
• Plastic tweezers
• Flat plastic pry
• Torx screwdriver

WEEE Annex VII Component

These components are classified as requiring selective treatment:

• Battery
• SSD Module
• Memory
• WLAN Module
• RTC Battery
• Mainboard
• USB Board
• Touchpad Module
• LCD Hinge & Panel

NOTE: Make sure the system is completely powered off.

Base Cover Removal

1. Remove eleven (11) screws from the base cover (Figure 1-3).
   
   Figure 1-3. Base Cover Removal

2. Carefully pry up the base cover starting from the bottom left and right sides to release the latches (Figure 1-4).
   
   Figure 1-4. Base Cover Removal

3. Continue releasing the remaining latches on all sides of the system (Figure 1-5)
   
   Figure 1-5. Base Cover Removal

4. Grasp and remove the base cover from the system (Figure 1-6).
   
   Figure 1-6. Base Cover Removal

Battery Pack Removal

Prerequisite:
Base Cover Removal

1. Find the battery pack (A) on the top assembly (Figure 1-7).
2. Detach the mylar tape (B) from the battery and mainboard (Figure 1-7).
   
   Figure 1-7. Battery Pack Removal

3. Detach the acetate tape (C) from the battery and mainboard (Figure 1-8).
   
   Figure 1-8. Battery Pack Removal

4. Disconnect the battery cable from the mainboard connector (D) (Figure 1-9)
   
   Figure 1-9. Battery Pack Removal

5. Lift the battery pack to release it from the compartment studs (highlighted with the green lines) (Figure 1-10). Then remove the battery pack.
   
   Figure 1-10. Battery Pack Removal

Follow local regulations for battery disposal.

6. Remove one (1) screw securing the battery holder (E) (Figure 1-11).
   
   Figure 1-11. Battery Pack Removal

7. Lift the battery holder to release it from the guide pins/compartment stud (highlighted with the green circles/lines) (Figure 1-12).
   
   Figure 1-12. Battery Pack Removal

SSD Module Removal

Prerequisite:
Battery Pack Removal

1. Locate the SSD module on the top assembly (Figure 1-13).
   
   Figure 1-13. SSD Module Location
2. Remove one (1) screw securing the SSD assembly in place (Figure 1-14).
   
   Figure 1-14. SSD Module Removal

3. Disconnect the SSD assembly from the mainboard connector (A) (Figure 1-15).
   
   Figure 1-15. SSD Module Removal

4. By holding the upper edge of the copper foil with mylar (B), unfold and detach it from the SSD module as shown in Figure 1-16 and Figure 1-17 but DO NOT remove yet!
   
   Figure 1-16. SSD Module Removal
   
   Figure 1-17. SSD Module Removal

5. Detach the SSD module from the adhesive graphite strip (marked with yellow dashed line) as shown in Figure 1-18.
   
   Figure 1-18. SSD Module Removal

DIMM (Dual In-line Memory Module) Removal

Prerequisite:
Battery Pack Removal

1. Find the DIMM assembly (A) in the system (Figure 1-19).
2. Push the DIMM assembly clips (B) outwards (Figure 1-19).
   
   Figure 1-19. DIMM Module Removal

3. Remove the DIMM assembly from the mainboard connector (C) (Figure 1-20).
   
   Figure 1-20. DIMM Module Removal

WLAN Module Removal

Prerequisite:
Battery Pack Removal

1. Find the WLAN module (A) on the top assembly (Figure 1-23).
   
   Figure 1-23. WLAN Module Location
2. Disconnect the WLAN antenna cables from the WLAN module connectors (B) (Figure 1-24).
3. Remove one (1) screw securing the WLAN module in place (Figure 1-24).
   
   Figure 1-24. WLAN Module Removal

4. Remove the WLAN module from the mainboard connector (C) (Figure 1-25).
   
   Figure 1-25. WLAN Module Removal

Mainboard Removal

Prerequisite:
Ensure that the SSD module, DIMM module, and WLAN module have been disassembled prior removing the mainboard.

1. Detach the acetate tape (A) from the heatsink (Figure 1-27).
   
   Figure 1-27. Mainboard Removal

2. Disconnect the speaker cable from the mainboard connector (B) (Figure 1-28).
3. Disconnect the touchpad FFC from the mainboard connector (C) (Figure 1-28).
4. Disconnect the keyboard backlight FFC from the mainboard connector (D) (Figure 1-28).
5. Disconnect the keyboard FFC from the mainboard connector (E) (Figure 1-28).
6. Disconnect the USB board FPC (F) from the mainboard and USB board connectors. Then remove the USB board FPC (Figure 1-28).
7. Disconnect the eDP cable from the mainboard connector (G) and detach the cable from the heatsink (Figure 1-28).
8. Disconnect the USB board power cable (H) from the mainboard connector (Figure 1-28).
9. Disconnect the TURBO key board FFC from the mainboard connector (I) (Figure 1-28)

FFCs (Flexible Flat Circuit) and FPCs (Flexible Printed Circuit) can be damaged if removed while the mainboard connectors are locked.

Figure 1-28. Mainboard Removal

10. Remove thirteen (13) screws securing the mainboard in place (Figure 1-29).
    
    Figure 1-29. Mainboard Removal

11. Release the mainboard (J) with the heatsink and fans from the I/O ports slots (marked with green lines) and guides (marked with green circles) on the top assembly (Figure 1-30). Then remove the mainboard.
12. Release the TURBO key board FFC (K) from the mainboard and heatsink (Figure 1-30).
13. Release the eDP cable (L) from the heatsink (Figure 1-30).
    
    Figure 1-30. Mainboard Removal

Figure 1-31. Mainboard

Circuit boards >10 cm² have been highlighted with a yellow rectangle as shown in Figure 1-31. Remove the circuit board and follow local regulations for disposal.

USB Board Removal

Prerequisite:
Mainboard Removal

1. Disconnect the USB power cable from the USB board connector (A) (Figure 1-32).
2. Remove two (2) screws from the USB board (Figure 1-32).
   
   Figure 1-32. USB Board Removal

3. Slightly lift the USB board to release it from the guides (marked with green circles) and then pull backwards to release its connectors from the slots (marked with green lines) on the top assembly. Remove the USB board (Figure 1-33).
   
   Figure 1-33. USB Board Removal

Touchpad Module Removal

Prerequisite:
Mainboard Removal

1. Disconnect the touchpad FFC from the mainboard connector (A) (Figure 1-34).

Touchpad FFC (Flexible Flat Circuit) can be damaged if removed while the mainboard connector is locked.

Figure 1-34. Touchpad Module Removal

2. Gently peel off the conductive fabric with mylar tapes and sponges (B) from the touchpad module (Figure 1-35).
   
   Figure 1-35. Touchpad Module Removal

3. Remove three (3) screws securing the touchpad module in place (Figure 1-36).
   
   Figure 1-36. Touchpad Module Removal

4. Using the screwdriver, push the screw sleeve (C) firmly to release it from the top assembly (Figure 1-37).
5. Slide the touchpad module slightly to disengage it from the bottom latches (D), and then remove the touchpad module (E) from the top assembly (Figure 1-37).
   
   Figure 1-37. Touchpad Module Removal

LCD Module Removal

Prerequisite:
Mainboard Removal

1. Pry upwards to release the DECO bar latches (marked with green circles) and then remove the DECO bar (Figure 1-38).
   
   Figure 1-38. LCD Module Removal

2. Unroute the eDP cable from the cable guides (Figure 1-39).
   
   Figure 1-39. LCD Module Removal
3. Remove six (6) screws securing the LCD hinges in place (Figure 1-40).
   
   Figure 1-40. LCD Module Removal

4. Lift the top assembly to release it from the guides (marked with green circles) and then remove it (Figure 1-41).
   
   Figure 1-41. LCD Module Removal

LCD Bezel Removal

Prerequisite:
LCD Module Removal

1. Pry the LCD bezel from the bottom side to release latches (Figure 1-42).
   
   Figure 1-42. LCD Bezel Removal

2. Continue prying along the other sides of the bezel as shown with red arrows in Figure 1-43.
   
   Figure 1-43. LCD Bezel Removal

3. Pry the latches on all four corners to release the LCD bezel from the LCD cover. Then remove the LCD bezel (Figure 1-44).
   
   Figure 1-44. LCD Bezel Removal

LCD Hinges and Panel Removal

Prerequisite:
LCD Bezel Removal

1. Unroute the eDP cable from the bottom side cable guides (Figure 1-45).
   
   Figure 1-45. LCD Hinges and Panel Removal
2. Remove eight (8) screws from the LCD hinges and two (2) screws from the LCD brackets (Figure 1-46).
   
   Figure 1-46. LCD Hinges and Panel Removal

3. Remove the LCD hinges (Figure 1-47).
   
   Figure 1-47. LCD Hinges and Panel Removal

4. Carefully turn the LCD panel over so that the display panel is facing down on a flat surface (Figure 1-48).
5. Detach the mylar tape securing the eDP cable to the LCD panel (Figure 1-48).
   
   Figure 1-48. LCD Hinges and Panel Removal

6. Release the eDP cable latch (Figure 1-49).
   
   Figure 1-49. LCD Hinges and Panel Removal
7. Disconnect the eDP cable from the LCD panel connector (B) (Figure 1-50).
   
   Figure 1-50. LCD Hinges and Panel Removal

8. Pull the double-sided mounting tape (D) underneath the LCD panel (E) towards the upper center of the LCD panel to detach the double-sided mounting tape from the LCD cover. Repeat the same procedure to remove the double-sided mounting tape on another side of the LCD panel (Figure 1-51).
   
   Figure 1-51. LCD Hinges and Panel Removal

Top Assembly Removal

Prerequisite:
Ensure that the USB board, Touchpad module, TURBO key board, LCD module, and Speaker have been disassembled prior removing the top assembly.

NOTE: The keyboard is included as part of the top assembly and can not be disassembled. In the event that the keyboard can no longer be used, replace the entire top assembly.

Figure 1-52. Top Assembly

Electronic Boards Diagrams

Troubleshooting

This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer yourself; contact your dealer or authorized service center for assistance.

Troubleshooting tips

This computer incorporates an advanced design that delivers on-screen error message reports to help you solve problems. If the system reports an error message or an error symptom occurs, see "Error messages" below. If the problem cannot be resolved, contact your dealer.

Error messages

If you receive an error message, note the message and take the corrective action. The following table lists the error messages in the alphabetical order together with the recommended course of action.

Table 1-1. Error Messages

Error Messages	Corrective Action
CMOS battery bad	Contact your dealer or an authorized service center.
CMOS checksum error	Contact your dealer or an authorized service center.
Disk boot failure	Insert a system (bootable) disk, then press Enter to reboot.
Equipment configuration error	Press F2 (during POST) to enter BIOS utility, then press Exit in the BIOS utility to reboot.
Hard disk 0 error	Contact your dealer or an authorized service center.
Hard disk 0 extended type error	Contact your dealer or an authorized service center.
I/O parity error	Contact your dealer or an authorized service center.
Keyboard error or no keyboard connected	Contact your dealer or an authorized service center.
Keyboard interface error	Contact your dealer or an authorized service center.
Memory size mismatch	Press F2 (during POST) to enter BIOS utility, then press Exit in the BIOS utility to reboot.

If you still encounter problems after going through the corrective measures, please contact your dealer or an authorized service center for assistance.

FRU (Field Replaceable Unit) List

Please contact your local service center to find out how to obtain the part or replace your device.

Exploded Diagrams

Figure 1-54. System Exploded Diagram

Table 1-2. System Exploded Diagram

Figure 1-55. LCD Assembly Exploded Diagram

Table 1-3. LCD Assembly Exploded Diagram

No.	Description
1	LCD cover
2	Hinges
3	LCD adhesive tape
4	LCD cable
5	LCD panel
6	Camera
7	Microphone rubbers
8	LCD bezel

Software Update

Updating your software
Please visit http://go.acer.com/?id=17883

Personal Data Removal

Removing your personal data
There are three options to choose from:

• Option 1: Select Start > Settings > Update & Security > Recovery. Under Reset this PC, select Get started. Open Recovery settings.
• Option 2: Restart your PC to get to the sign-in screen, then press and hold down the Shift key while you select the Power icon > Restart in the lower-right corner of the screen. After your computer restarts, select Troubleshoot > Reset this PC.
• Option 3: Select Start , then press and hold down the Shift key while you select the Power icon > Restart to restart your computer into Recovery Mode. After your computer restarts, select Troubleshoot > Reset this PC.

Documents / Resources

References

• Support | Acer United States
• Download Acer Support Drivers and Manuals | Acer United States

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Acer Nitro AN16-41 Manual