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This generator is designed to automatically supply electrical power to operate critical loads during a utility power failure. This unit is factory installed in an all-weather metal enclosure and is intended exclusively for outdoor installation. This generator will operate using either vapor withdrawn liquid propane (LP) or natural gas (NG).
NOTE: When properly sized, this generator is suitable for supplying typical residential loads such as Induction Motors (sump pumps, refrigerators, air conditioners, furnaces, etc.), Electronic Components (computer, monitor, TV, etc.), Lighting Loads and Microwaves.
READ THIS MANUAL THOROUGHLY: The operator is responsible for proper and safe use of this equipment. The manufacturer strongly recommends that the operator read and thoroughly understand the instructions and contents of this owner's manual before attempting to use the equipment. If any portion of this publication is not understood, contact the nearest Authorized Service Dealer for starting, operating and servicing procedures.
SAVE THESE INSTRUCTIONS: The manufacturer suggests that this manual and the rules for safe operation be copied and posted near the unit's installation site. Safety should be stressed to all operators and potential operators of this equipment.
SAFETY: Throughout this manual, and on tags and decals affixed to the unit, DANGER, WARNING, CAUTION and NOTE blocks are used to alert personnel to special instructions about a particular operation, function or service that may be hazardous if performed incorrectly or carelessly. Observe them carefully. Their definitions are as follows:
INDICATES A HAZARDOUS SITUATION OR ACTION WHICH, IF NOT AVOIDED, WILL RESULT IN DEATH OR SERIOUS INJURY.
Indicates a hazardous situation or action which, if not avoided, could result in death or serious injury.
Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
NOTE: Notes contain additional information important to an operation or procedure.
Four commonly used safety symbols accompany the DANGER, WARNING and CAUTION blocks. The type of information each indicates is as follows:
This symbol points out important Safety Information that, if not followed, could endanger personal safety and/or property of others.
This symbol points out a potential Explosion Hazard.
This symbol points out a potential Fire Hazard.
This symbol points out a potential Electrical Shock Hazard.
These "Safety Alerts" cannot eliminate the hazards that they signal. Strict compliance with these special instructions, plus common sense are major accident prevention measures.
California Proposition 65
Engine exhaust and some of its constituents are known to the state of California to cause cancer, birth defects, and other reproductive harm.
California Proposition 65
This product contains or emits chemicals known to the state of California to cause cancer, birth defects, and other reproductive harm.
Study these safety rules carefully before operating or servicing this equipment. Become familiar with this Owner's Manual and with the unit. The generator can operate safely, efficiently and reliably only if it is properly installed, operated and maintained. Many accidents are caused by failing to follow simple and fundamental rules or precautions.
The manufacturer cannot anticipate every possible circumstance that might involve a hazard. The warnings in this manual, and on tags and decals affixed to the unit are, therefore, not all-inclusive. If using a procedure, work method or operating technique the manufacturer does not specifically recommend, ensure that it is safe for personnel. Also make sure the procedure, work method or operating technique utilized does not render the generator unsafe.
Despite the safe design of this generator, operating this equipment imprudently, neglecting its maintenance or being careless can cause possible injury or death. Permit only responsible and capable persons to install, operate and maintain this equipment.
Potentially lethal voltages are generated by these machines. Ensure steps are taken to make the machine safe before attempting to work on the generator.
Parts of the generator are rotating and/or hot during operation. Exercise care near a running generator.
The installation of this generator must always comply with applicable codes, standards, laws and regulations.
A running generator gives off DEADLY carbon monoxide, an odorless, colorless, poisonous gas. Breathing carbon monoxide can cause dizziness, throbbing temples, nausea, muscular twitching, headache, vomiting, weakness, sleepiness, inability to think clearly, fainting, unconsciousness or even death.
The control panel for this unit is intended to be operated by qualified service personnel only.
If this generator is used to power electrical load circuits normally powered by a utility power source, it is required by code to install a transfer switch. The transfer switch must effectively isolate the electrical system from the utility distribution system when the generator is operating (NEC 702). Failure to isolate an electrical system by such means will result in damage to the generator and also may result in injury or death to utility power workers due to backfeed of electrical energy.
See Figures 2-1—2-3
The generator may have to run for long periods of time with no operator present to monitor the engine/generator conditions. Therefore, the generator is equipped with a number of systems to automatically shut down the unit to protect it against potentially damaging conditions. Some of these systems are as follows:
The control panel contains a display which alerts the operator when a fault condition occurs. The above list is not all inclusive. For more information about alarms and control panel operation, see Section Operation.
The U.S. Environmental Protection Agency (EPA) requires that this generator comply with exhaust emission standards. This generator is certified to meet the applicable EPA emission levels, and is certified for use as a stationary engine for standby power generation. Any other use may be a violation of federal and/or local laws. To ensure that the engine complies with the applicable emission standards for the duration of the engine's life, it is important to follow the maintenance specifications in the Section 4 Maintenance. This generator is certified to operate on Liquid Propane Vapor fuel or pipeline Natural Gas.
For generators 13kW and greater, the Emission Control System code is EM (Engine Modification). The Emission Control System on this generator consists of the following components:
Model | 8kW | 11kW | 13kW | 14kW | 15kW | 16kW | 17kW | 20kW |
Rated Voltage | 240 | |||||||
Rated Maximum Load Current (Amps) at 240 Volts (LP)* | 33.3 | 45.8 | 54.2 | 58.3 | 62.5 | 66.6 | 70.8 | 83.3 |
Main Circuit Breaker | 35 Amp | 50 Amp | 55 Amp | 60 Amp | 60 Amp | 65 Amp | 65 Amp | 90 Amp |
Phase | 1 | |||||||
Rated AC Frequency | 60 Hz | |||||||
Battery Requirement | Group 26R, 12 Volts and 525 CCA Minimum (Generac Part No. 0H3421S) | |||||||
Weight (unit only in lbs./kilos) | 360/163.3 | 407/184.6 | 435/197.3 | 435/197.3 | 471/213.6 | 471/213.6 | Steel - 471/213.6 Aluminum - 437/198.2 | 451/204.6 |
Enclosure | Steel | Steel | Steel | Steel | Steel | Steel | Steel/Aluminum | Aluminum |
Normal Operating Range | This unit is tested in accordance to UL 2200 standards with an operating temperature of -20º F (-29º C) to 122º F (50º C). For areas where temperatures fall below 32º F (0º C) a cold weather kit is highly recommended. When operated above 77º F (25º C) there may be a decrease in engine power. Please reference the engine specifications section. | |||||||
These generators are rated in accordance with UL 2200, Safety Standard for Stationary Engine Generator Assemblies, and CSA-C22.2 No. 100-04 Standard for Motors and Generators. * Natural Gas ratings will depend on specific fuel Btu/joules content. Typical derates are between 10-20% off the LP gas rating. ** Circuits to be moved must be protected by same size breaker. For example, a 15 amp circuit in the main panel must be a 15 amp circuit in the transfer switch. |
Model | 8kW | 11kW | 13/14/15/16/17kW | 20kW |
Type of Engine | GH-410 | GT-530 | GT-990 | GT-999 |
Number of Cylinders | 1 | 2 | 2 | 2 |
Displacement | 410cc | 530cc | 992cc | 999cc |
Cylinder Block | Aluminum w/Cast Iron Sleeve | |||
Recommended Spark Plug | RC14YC | BPR6HS | RC14YC | RC12YC |
Spark Plug Gap | 0.76mm (0.030") | 0.76mm (0.030") | 1.02mm (0.040") | 0.76mm (0.030") |
Starter | 12 VDC | |||
Oil Capacity Including Filter | Approx. 1.5 Qts./1.4L | Approx. 1.7 Qts./1.6L | Approx. 1.9 Qts/1.8L | Approx. 1.9 Qts/1.8L |
Recommended Oil Filter | Part #070185F | |||
Recommended Air Filter | Part #0E9371A | Part #0E9371A | Part #0J8478 | Part #0J8478 |
Engine power is subject to and limited by such factors as fuel Btu/joules content, ambient temperature and altitude. Engine power decreases about 3.5 percent for each 1,000 feet (304.8 meters) above sea level, and also will decrease about 1 percent for each 6º C (10º F) above 15º C (60º F) ambient temperature. |
The specification sheet for your generator was included in the documentation provided with the unit at the time of purchase. For additional copies, consult your local Authorized Service Dealer for your specific generator model.
The engine has been fitted with a dual fuel carburetion system. The unit will run on natural gas or LP gas (vapor), but it has been factory set to run on natural gas. The fuel system will be configured for the available fuel source during installation.
Recommended fuels should have a btu content of at least 1,000 Btus per cubic foot (37.26 megjoules per cubic meter) for natural gas, or at least 2,500 Btus per cubic foot (93.15 megajoules per cubic meter) for LP gas (vapor).
NOTE: If converting to LP gas from natural gas, a minimum LP tank size of 250 gallons (946 liters) is recommended. See the Installation Manual for complete procedures and details.
Gaseous fuels such as natural gas and liquid propane gas are highly explosive. Even the slightest spark can ignite such fuels and cause an explosion. No leakage of fuel is permitted. Natural gas, which is lighter than air, tends to collect in high areas. LP gas is heavier than air and tends to settle in low areas
Group 26R, 12V, minimum 525CCA (Generac Part No. 0H3421S).
For proper battery maintenance procedures, see Section Maintenance.
The battery charger is integrated into the control panel module in all models. It operates as a "Smart Charger" which ensures output charging levels are safe and continuously optimized to promote maximum battery life.
For proper oil viscosity, see chart in Figure 4-1: Recommended Oil Based on Temperature.
There are performance enhancing accessories available for air-cooled generators.
Accessory | Description |
Cold Weather Kit | Recommended in areas where temperatures regularly fall below 32º F (0º C). |
Scheduled Maintenance Kit | Includes all pieces necessary to perform maintenance on the generator along with oil recommendations. |
Auxiliary Transfer Switch Lockout | Enables any of the transfer switches to completely lock out one large electrical load by tying into its control system. |
Fascia Skirt Wrap | Standard on all 20kW units. It is available for all other current production air-cooled units. It snaps together to provide a smoothing, contoured look as well as rodent/insect protection. |
Mobile Link | Provides a personalized web portal that displays the generator's status, maintenance schedule, event history and much more. This portal is accessible via computer, tablet or smart phone. Sends emails and/or text notifications the moment there is any change in the generator's status. Notification settings can be customized to what type of alert is sent and how often. For more information, visit www.standbystatus.com. |
Touch-Up Paint Kit | Very important to maintain the look and integrity of the generator enclosure. This kit includes touch-up paint and instructions. |
Contact a Dealer for additional information on accessories.
The control panel on this unit is intended to only be operated by qualified service personnel.
The Control panel interface is located under the lid of the enclosure. Before attempting to lift the lid of the enclosure, verify that both left and right side locks are unlocked. To remove the front cover, lift the cover straight up to disengage the side hooks, then tilt and lift it away from the unit. When closing the unit, ensure that both left and right side locks are securely locked. See Figure 3-1.
The enclosed keys provided with this unit are for service personnel usage only.
For Control Panel Interface, see Figure 3-2.
Button | Description of Operation |
Auto | Selecting this button activates fully automatic system operation. It also allows the unit to automatically start and exercise the engine every seven days with the setting of the exercise timer (see the Setting the Exercise Timer section) |
Off | This button shuts down the engine and also prevents automatic operation of the unit. |
Manual | This button will crank and start the generator. Transfer to standby power will not occur unless there is a utility failure. |
NOTE: Damage caused by mis-wiring of the interconnect wires is not warrantable.
The LCD display:
Feature | Description |
HOME page | The default page which will be displayed if no buttons are pressed for 60 seconds. This page normally shows the current Status message and the current date and time. The highest priority active Alarm/Warning will be automatically posted on this page as well as flashing the backlight when such a condition is detected. In the case of multiple Alarms/Warnings, only the first message will be displayed. To clear an Alarm or Warning, press the OFF button and then press the ENTER key. |
Display Backlight | Normally off. If the operator presses any button, the backlight will automatically light and remain on for 30 seconds. |
MAIN MENU page | Allows the operator to navigate to all other pages or sub-menus by using the Arrows and Enter buttons. This page can be accessed at any time with several presses of the dedicated Escape button. Each press of the Escape button takes the operator to the previous menu until the MAIN MENU displays. This page contains information for - History; Status; Edit; Debug. |
Menu System Navigation
To get to the MENU, use the "Escape" button from any page. It may require pressing it many times before getting to the MENU page. Navigate to the desired menu by using the buttons. When the desired menu is displayed and flashing, press the "Enter" button. See Figure 3-3.
To select automatic operation:
With these steps complete, the generator will start automatically when utility source voltage drops below a preset level. After the unit starts, loads are transferred to the standby power source.
Utility Failure
With the generator set to AUTO, when the utility fails (below 65% of nominal) a 10 second (optionally programmable) line interrupt delay time is started. If the utility is still gone when the timer expires, the engine will crank and start. Once started, a 5 second engine warm-up timer will be initiated. When the warm-up time expires, the controller will transfer the load to the generator. If the utility power is restored (above 75% nominal) at any time from the initiation of the engine start until the generator is ready to accept load (5 second warm-up time has not elapsed), the controller will complete the start cycle and run the generator through its normal cool down cycle, however, the load will remain on the utility source.
Cranking
The system will control the cyclic cranking as follows:
Load Transfer
The transfer of load when the generator is running is dependent upon the operating mode:
MANUAL |
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AUTO |
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EXERCISE |
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NOTE: To turn the generator off during prolonged utility outages to perform maintenance or conserve fuel, follow these simple, but important steps:
To turn the generator OFF (while running in AUTO and online):
To turn the generator back ON:
The system will now be operating in its automatic mode. The main utility disconnect can be turned ON (or CLOSED), but to shut the unit off, this complete process must be repeated.
DO NOT attempt to activate the transfer switch manually until all power voltage supplies to the switch have been completely turned off. Failure to turn off all power voltage supplies may result in extremely hazardous and possibly fatal electrical shock.
Prior to automatic operation, manually exercise the transfer switch to verify that there is no interference with proper operation of the mechanism. Manual operation of the transfer switch is required if electronic operation should fail.
See Figure 3-4
See Figure 3-4
When utility power has been restored, transfer back to utility source and shut down the generator. To manually transfer back to utility power and shut down the generator:
Local codes may require this compartment to be locked. A hasp is provided so the owner/operator can secure the compartment with his or her own padlock. Check local codes for side compartment locking requirements. See Figure 3-5.
Main Circuit Breaker (Generator Disconnect)
This is a 2-pole breaker rated according to relevant specifications.
LED Indicator Lights
120V GFCI Outlet/15 Amp Breaker (17 & 20 kW Only)
All units are equipped with an external 15 amp, 120 volt GFCI convenience outlet located in the top corner of the compartment.
When the generator is running, in the absence of utility power, this outlet may also be used to power items outside the home such as lights or power tools. This outlet may also be used when utility power is present by running the generator in manual mode.
This outlet does not provide power if the generator is not running. Do not use this outlet when the generator is in Exercise mode. This outlet is protected by a 15 amp circuit breaker in the side compartment.
The generator is protected by a series of sensors that will detect an Alarm/Warning condition and alert the owner/operator of the condition via the Control Panel display. When certain alarm conditions are detected, the generator will shut down.
Alarm/Warning conditions can include (this is not a complete list):
NOTE: Unless properly trained to clear and correct Warning and Alarm conditions, contact the nearest Authorized dealer or Trained Technician.
NOTE: The battery charger is integrated into the control module in all models. The battery charger operates as a "Smart Charger" that ensures:
NOTE: A warning is displayed on the LCD when the battery needs service.
This generator is equipped with an exercise timer. Once it is set, the generator will start and exercise every seven days, on the day of the week and at the time of day specified. During this exercise period, the unit runs for approximately 12 minutes and then shuts down. Transfer of loads to the generator output does not occur during the exercise cycle unless utility power is lost.
The exercise settings can be changed at any time via the "EDIT" menu.
If the 12 volt battery is disconnected or the fuse removed, the Installation Wizard will operate upon power restoration. The only difference is the display will only prompt the customer for the current Time and Date.
The exerciser will only work in the AUTO mode and will not work unless this procedure is performed. The current date/time will need to be reset every time the 12 volt battery is disconnected and then reconnected, and/or when the fuse is removed.
NOTE: Proper maintenance and proper and safe operation is crucial to the life of the generator. Genuine Generac parts MUST be used to ensure warranty coverage.
NOTE: Since maintenance alerts will occur at the same time (most have two year intervals), only one will appear on the Control Panel display at any one time. Once the first alert is cleared, the next active alert will be displayed.
All service to this generator must be performed by a qualified service person only.
It is important to perform Maintenance as specified in the Service Schedule for proper generator operation and to ensure that the generator complies with the applicable emission standards for the duration of its useful life. Service and repairs may be performed by any qualified service person or repair shop. Additionally, emissions critical maintenance must be performed as scheduled in order for the Emissions Warranty to be valid. Emissions critical maintenance consists of servicing the air filter and spark plugs in accordance with the Service Schedule. The controller will prompt for Schedule A or Schedule B maintenance to be performed. Schedule A maintenance consists of the oil, oil filter and tune-up. Schedule B maintenance includes the oil, oil filter, tune-up, air cleaner, spark plug(s) and valve clearance.
ATTENTION: All service work must be performed by a qualified service person only.
System Component | Procedure | Frequency | ||
X = Action R= Replace as Necessary * = Notify Dealer if Repair is Needed | Inspect | Change | Clean | W = Weekly M = Monthly Y = Yearly |
Fuel | ||||
Fuel lines and connections* | X | M | ||
Lubrication | ||||
Oil level | X | M or 24 hours of continuous operation | ||
Oil | X | 2Y or 200 hours of operation** | ||
Oil filter | X | 2Y or 200 hours of operation** | ||
Cooling | ||||
Enclosure louvers | X | X | W | |
Battery | ||||
Remove corrosion, ensure dryness | X | X | Y | |
Clean and tighten battery terminals | X | X | Y | |
Check charge state | X | X | Y | |
Electrolyte level (unsealed batteries only)* | X | X | Every 6 M | |
Engine and Mounting | ||||
Air cleaner | X | X | 400 hours | |
Spark plug(s) | X | X | 400 hours | |
Valve Clearance | X | 500 hours*** | ||
General Condition | ||||
Vibration, Noise, Leakage* | X | M | ||
Complete Tune-Up* | To be completed by a Dealer | 2Y or 200 hours | ||
* Contact the nearest Dealer for assistance if necessary. ** Change oil and filter after the first 25 hours of operation. Continue to check at intervals of 200 hours or 2 years, whichever occurs first. Severe duty oil drain intervals: In cold weather conditions (ambient below 40ºF/4.4ºC) change engine oil and filter every year or 100 hours of operation to prevent accumulation of water in the oil. If the unit will be operated continuously in hot ambient conditions (ambient above 85ºF/29.4ºC) or operation in an extremely dusty or dirty environment change the engine oil and filter every year or 100 hours of operation to prevent oil breakdown. *** Check valve clearance after the first 25 hours of operation. Continue to check at intervals of 400 hours. |
Maintenance Log
When power outages necessitate running the generator for extended periods, the oil level should be checked daily. To check the engine oil level:
Never operate the engine with the oil level below the "Add" mark on the dipstick. Doing so could damage the engine.
Hot oil may cause burns. Avoid prologed or repeated skin exposure with used oil. Thoroughly wash exposed areas with soap.
To maintain the warranty, genuine Generac replacement parts MUST be used, including Generac oil kits (which include an oil and air filter). Generac oil kits can be obtained through an Authorized Dealer or purchased on-line. To purchase on-line, access the maintenance kits page through www.generac.com or directly at shop.generac.com. Follow the prompts to enter delivery information and complete the purchase.
All Generac oil kits meet minimum American Petroleum Institute (API) Service Class SJ, SL, or better. Use no special additives. Select the appropriate viscosity oil grade according to the expected operating temperature, see Figure 4-1. Synthetic oil also can be used in the appropriate weight as standard.
Any attempt to crank or start the engine before it has been properly serviced with the recommended oil may result in an engine failure.
Reset the spark plug(s) gap or replace the spark plug(s) as necessary:
After the first six (6) months or 500 hours of operation, check the valve clearance. Adjust if necessary.
Please contact the Dealer for service assistance. This is a very important step to ensure longest life for the engine.
To check valve clearance:
To adjust valve clearance (see Figure 4-4):
NOTE: Hold the rocker arm jam nut in place as the pivot ball stud is turned.
NOTE: Start all four screws before tightening or it will not be possible to get al the screws in place. Make sure the valve cover gasket is in place.
The battery should be regularly inspected per the Service Schedule:
A battery presents a risk of electrical shock and high short circuit current. Strictly observe the following precautions when working on batteries.
Do not open or mutilate the battery. Released electrolyte has been known to be harmful to the skin and eyes, and to be toxic. The electrolyte is a dilute sulfuric acid that is harmful to the skin and eyes. It is electrically conductive and corrosive. Strictly observe the following precautions.
Lead-acid batteries present a risk of fire because they generate hydrogen gas. Strictly observe the following precautions:
Be sure the utility power is turned off and the 7.5 Amp fuse is removed from the generator Control Panel, or sparking may occur at the battery posts as the cables are attached and cause an explosion.
If the generator has been submerged in water, it MUST NOT be started and operated. Following any submersion in water, have a Dealer thoroughly clean, dry, and inspect the generator. If the structure (home) has been flooded, it should be inspected by a certified electrician to ensure there won't be any electrical problems during generator operation or when utility power is returned.
Periodically wash and wax the enclosure using automotive type products. Frequent washing is recommended in salt water/coastal areas. Spray engine linkages with a light oil such as WD-40.
If the generator cannot be exercised every 7 days and will be out of service longer than 90 days, prepare the generator for storage:
To return the unit to service after storage:
The generator is ready for service.
NOTE: When a battery is dead or has been disconnected, the exercise timer and current date and time must be reset.
Problem | Cause | Correction |
The engine will not crank |
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The engine cranks but will not start |
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The engine starts hard and runs rough |
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The generator is set to OFF, but the engine continues to run |
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There is no AC output from the unit |
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There is no transfer to standby after utility source failure |
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Unit consumes large amounts of oil |
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*Contact an Authorized Service Dealer for assistance.
Problem | LED | Things to Check | Active Alarm | Solution |
Unit running in AUTO but no power in house. | GREEN | Check MLCB. | NONE | Check MLCB. Contact servicing dealer if MLCB is in the ON position. |
Unit shuts down during operation. | RED | Check the LEDs/Screen for alarms. | HIGH TEMPERATURE | Check ventilation around the intake, exhaust and rear of generator. Contact serving dealer if no obstruction is found. |
Unit shuts down during operation. | RED | Check the LEDs/Screen for alarms. | OVERLOAD REMOVE LOAD | Clear alarm and remove household loads from the generator. Put back in AUTO and restart. |
Unit was running and shuts down, attempts to restart. | RED | Check the LEDs/Screen for alarms. | RPM SENSE LOSS | Clear alarm and remove household loads from the generator. Put back in AUTO and restart. If problem returns, contact servicing dealer to investigate possible fuel issue. |
Unit will not start in AUTO with utility loss. | NONE | See if screen says unit not activated. | NOT ACTIVATED | Refer to activation section in Owner's Manual. |
Unit will not start in AUTO with utility loss. | GREEN | Check screen for start delay countdown. | None | If the start up delay is greater than expected, contact servicing dealer to adjust from 2 to 1500 seconds. |
Unit will not start in AUTO with utility loss. | RED | Check the LEDs/Screen for alarms. | LOW OIL PRESSURE | Check oil level. Add oil per Owner's Manual. Contact servicing dealer if oil level is correct. |
Unit will not start in AUTO with utility loss. | RED | Check the LEDs/Screen for alarms. | RPM SENSE LOSS | Clear alarm. From the MAIN menu on the control panel, navigate to the BATTERY MENU. Contact servicing dealer if battery is GOOD. Replace battery If CHECK BATTERY is displayed. |
Unit will not start in AUTO with utility loss. | RED | Check the LEDs/Screen for alarms. | OVERCRANK | Check fuel line shutoff valve is in the ON position. Clear alarm. Attempt to start the unit in MANUAL. If it does not start or starts and runs rough, contact servicing dealer. |
Unit will not start in AUTO with utility loss. | RED | Check the LEDs/Screen for alarms. | LOW VOLTS REMOVE LOAD | Clear alarm and remove household loads from the generator. Put back in AUTO and restart. |
Unit will not start in AUTO with utility loss. | RED | Check the LEDs/Screen for alarms. | FUSE PROBLEM | Check ATO 7.5 amp fuse. Replace with same type fuse if bad. Contact servicing dealer if fuse is good. |
Unit will not start in AUTO with utility loss. | RED | Check the LEDs/Screen for alarms. | OVERSPEED | Contact servicing dealer. |
Unit will not start in AUTO with utility loss. | RED | Check the LEDs/Screen for alarms. | UNDER VOLTAGE | Contact servicing dealer. |
Unit will not start in AUTO with utility loss. | RED | Check the LEDs/Screen for alarms. | UNDERSPEED | Contact servicing dealer. |
Unit will not start in AUTO with utility loss. | RED | Check the LEDs/Screen for alarms. | STEPPER OVERCURRENT | Contact servicing dealer. |
Unit will not start in AUTO with utility loss. | RED | Check the LEDs/Screen for alarms. | MISWIRE | Contact servicing dealer. |
Unit will not start in AUTO with utility loss. | RED | Check the LEDs/Screen for alarms. | OVERVOLTAGE | Contact servicing dealer. |
Yellow LED illuminated in any state. | YELLOW | Check screen for additional information. | LOW BATTERY | Clear alarm. From the MAIN menu on the control panel, navigate to the BATTERY MENU. Contact servicing dealer if battery is GOOD. Replace battery If CHECK BATTERY is displayed. |
Yellow LED illuminated in any state. | YELLOW | Check screen for additional information. | BATTERY PROBLEM | Contact servicing dealer. |
Yellow LED illuminated in any state. | YELLOW | Check screen for additional information. | CHARGER WARNING | Contact servicing dealer |
Yellow LED illuminated in any state. | YELLOW | Check screen for additional information. | SERVICE A | Perform SERVICE A maintenance; press ENTER to clear. |
Yellow LED illuminated in any state. | YELLOW | Check screen for additional information. | SERVICE B | Perform SERVICE B maintenance; press ENTER to clear. |
Yellow LED illuminated in any state. | YELLOW | Check screen for additional information. | Inspect Battery | Inspect battery; press ENTER to clear. |
When the generator requires servicing or repairs, contact an Authorized Service Dealer for assistance. Authorized service technicians are factory-trained and are capable of handling all service needs.
To find your Local AUTHORIZED SERVICE DEALER
AUTHORIZED SERVICE DEALER LOCATION
To locate the nearest AUTHORIZED SERVICE DEALER, please call this number:
1-800-333-1322
or, visit the dealer locator at:
www.generac.com/Service/DealerLocator/
Generac Power Systems, Inc.
S45 W29290 Hwy. 59
Waukesha, WI 53189
1-888-GENERAC (1-888-436-3722)
generac.com
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