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Note:
* Figures and illustrations are for reference only and may differ from actual product appearance. Product design and specifications are subject to changes without notice.
Note:
Note: Please turn on the Rocker Switch before charging,
Note: Compatible with the ECOVACS Automatic Water Refill/Drain Module. If you wish to purchase it, please visit ECOVACS HOME App or https://www.ecovacs.com/global.
Name | Functional Description |
TrueMapping | By utilizing the principle of triangulation, which involves emitting and receiving laser beams reflected by surrounding objects, precise distance measurement information between the DEEBOT and nearby objects can be calculated through algorithms When the DEEBOT moves within a certain environment, the positions of surrounding objects are determined to create a spatial map of the DEEBOT's surroundings The measurement range is 8 m |
TrueDetect 3D Sensor | The TrueDetect 3D structured light sensor scans the object with a line laser and collect images with a monocular camera, and generates the three-dimensional coordinates of the object through image algorithms to identify the size of the object The detection distance is 035 m |
Microphone | Vibrating the diaphragm through air by human voice, it can realize Voice Recording and ask DEEBOT to complete the assigned work by Voice Control Effective wake of 8 m |
Anti-drop Sensor | With Infrared Ranging-detecting the distance between the bottom of DEEBOT and ground by Infrared Sensor at the bottom, DEEBOT will not move forward when there are stairs in front or the identified distance exceeds the preset one, realizing the Anti-drop The trigger distance is 60 mm |
Carpet Detection Sensor | The difference in energy of the ultrasonic echo signal on different surfaces is used to identify the floor material and help DEEBOT to adjust the cleaning strategy automatically Drive frequency 290 kHZ |
Edge Sensor | By the principle of infrared ranging, the robot detects the distance between itself and objects on its side When there is a wall or obstacle on the right side, the robot performs edgecleaning operations to avoid missing any spots and collisions |
Anti-collision Sensor | When the transmitted signal is blocked by an obstacle, the signal receiver will not be able to receive the signal With this principle, DEEBOT will avoid obstacles when colliding with them |
Tidy up the area to be cleaned by putting furniture, such as chairs, in their proper place
During the first use, make sure each room door is open to help DEEBOT fully explore your house
It may be necessary to place a physical barrier at the edge of a drop to stop the unit from falling over the edge
Put away objects including cables, clothes, slippers, etc on the floor
Before using the product on a rug with tasseled edges, please fold
Please do not stand in narrow spaces, such as hallways, and make sure not to block the TrueMapping Distance Sensor
Before using DEEBOT, please remove all protective materials
Note:
Note:
To enjoy all available features, it is recommended to control your DEEBOT via the ECOVACS HOME App.
Press and hold for 3 s, and wait for the startup music to play, indicating that the DEEBOT has powered on.
Note: Please select the appropriate connecting method
Wi-Fi Network Requirements:
Wi-Fi Indicator Light | ||
![]() | White light slow flash | Connecting |
White light fast flash | Disconnected to Wi-Fi | |
Solid White Light | Connected to Wi-Fi |
Please be aware that the realization of intelligent functions such as remote startup, voice interaction, 2D/3D map display and control settings, and personalized cleaning (depending on different products) requires users to download and use ECOVACS HOME App, which is constantly updated. You need to agree to our Privacy Policy and User Agreement before we can process some of your basic and necessary information and enable you to operate the product. If you do not agree with our Privacy Policy and User Agreement, some of the aforementioned intelligent functions cannot be realized through ECOVACS HOME App, but you can still use the basic functions of this product for manual operation.
Short press to recall DEEBOT to enter the Station to charge.
* It is recommended that DEEBOT start cleaning from the Station Do not move the Station while cleaning
When creating a map for the first time, please follow DEEBOT to help eliminate some minor issues.
For example, DEEBOT may get stuck under the furniture. Please refer to the following solutions:
Short press to start. For the first-time cleaning, please ensure that DEEBOT is fully charged DEEBOT creates a map while cleaning.
Short press to pause. The indicator light will go out after the DEEBOT is paused for a few minutes. Press
on DEEBOT to wake it up.
Note:
Short press to recall DEEBOT to the OMNI Station
Note: When DEEBOT is not working, it is recommended to keep it powered ON and charging
DEEBOT will enter deep sleep mode to protect the battery if the DEEBOT stays outside the Station for about 5 h. Please long press for more than 3 s to wake up the DEEBOT.
To keep DEEBOT running at peak performance, perform maintenance tasks and replace parts at the following frequencies:
Robot Part | Maintenance Frequency | Replacement Frequency |
Washable Mopping Pad | / | Every 1-2 months |
Dust Bag | / | When App prompts |
Side Brush | Every 2 weeks | Every 3-6 months |
Brush | Every week | Every 6-12 months |
Filter | Every week | Every 3-6 months |
TrueDetect 3D Sensor TrueMapping Distance Sensor Universal Wheel Anti-drop Sensor Bumper Charging Contacts | Every week | / |
Clean Water Tank | Every 3 months | / |
Dirty Water Tank | After each mopping | / |
Dust Collection Cabin | Every month | / |
OMNI Station | Every month | / |
Before performing cleaning and maintenance tasks on DEEBOT, turn the robot OFF and unplug the OMNI Station.
Note: ECOVACS manufactures various replacement parts and fittings. Please contact Customer Service for more information on replacement parts.
Note: Maintenance tools are not included. Please clean with your own brush or similar tools at home
Note:
Note: Completely dry the filter before use.
Explore more accessories in the ECOVACS HOME App or at https://www.ecovacs.com/global
Note: Wipe the components with a clean, dry cloth. Avoid using cleaning sprays or detergents.
Note:
Note: Please install the Cleaning Sink properly to prevent malfunction.
Hold the Handle to lift out the Dust Bag, which can effectively prevent dust leakage
Please fully charge and power OFF DEEBOT before storage. Please recharge it every 15 months to prevent the battery from over-discharge.
Note:
No. | Malfunction | Possible Causes | Solutions |
1 | DEEBOT is not able to connect to the ECOVACS HOME App | Incorrect home Wi-Fi username or password entered | Enter the correct home Wi-Fi username and password |
DEEBOT is not within range of your home Wi-Fi signal | Make sure DEEBOT is within range of your home Wi-Fi signal | ||
DEEBOT is not in the configuration state | Make sure DEEBOT is connected to the power supply and turned on. Open the cover, and press the RESET Button. DEEBOT will enter the confuguration state when you hear a voice prompt. | ||
Incorrect App installed | Please download and install the ECOVACS HOME App | ||
Not using a 24 GHz or 24/5 GHz mixed network | DEEBOT does not support 5G networks. Please use a 24GHz or 24/5 GHz mixed network. | ||
2 | The map is lost | The map might be lost if you move DEEBOT when cleaning | Move DEEBOT to the front of the Station to retrieve the map. Find the restored map in Map Management and tap "Use This Map" to retrieve it. If this problem persists, please restart mapping. |
3 | DEEBOT is unable to create home maps in the App | DEEBOT does not start cleaning from the Station | DEEBOT must start cleaning from the Station |
Move DEEBOT when cleaning might cause the map to be lost | During cleaning, do not move DEEBOT as far as possible | ||
Auto cleaning is not complete | Make sure DEEBOT automatically return to the Station after cleaning | ||
4 | The Side Brush drops out of place during use | The Side Brush is not properly installed | Make sure the Side Brush clicks into place when installing |
5 | No signal found. DEEBOT is unable to return to the Station | The Station is incorrectly placed | Please place the Station correctly according to the instructions in the [CHARGE DEEBOT] section |
The Station is out of power or manually moved | Check whether the Station is connected to power supply. Do not manually move the Station. | ||
DEEBOT does not start cleaning from the Station | It is recommended that DEEBOT start cleaning from the Station. | ||
The charging route is blocked. For example, the door of the room with the Station is closed. | Keep the charging route clear. | ||
6 | DEEBOT returns to the Station before it has finished cleaning | The room is so large that DEEBOT needs to return to recharge | Please enable Continuous Cleaning. For more details, please follow the App instructions. |
DEEBOT is unable to reach certain areas blocked by furniture or barriers | Tidy up the area to be cleaned by putting furniture and small objects in their proper place | ||
7 | DEEBOT is unable to charge | DEEBOT's Charging Contacts are not connected to the Station Pins | Make sure that the robot's Charging Contacts have connected to the Station Pins and the AUTO Mode Button flashes. Check whether DEEBOT's Charging Contacts and the Station are dirty. Please clean these parts according to the instructions in the [MAINTAIN] sections. |
The Station is not connected to the power supply | Make sure the Station is connected to the power supply | ||
The battery will be overcharged if DEEBOT is not used for a long time | It is recommended to regularly use DEEBOT. If the battery cannot be charged because it has not been used for a long time, please contact Customer Care for help. | ||
8 | Running is very loud during cleaning | The Brush/Side Brush is entangled, or the Dust Bin/Filter is blocked | It is recommended to clean the Brush, Side Brush, Dust Bin, Filter, etc. regularly |
DEEBOT is in Max Mode | Switch to Standard Mode | ||
9 | DEEBOT gets stuck while working and stops | DEEBOT is tangled with objects on the floor (electrical wires, curtains, carpet fringing, etc) | DEEBOT will try various ways to free itself If it is unsuccessful, manually remove the obstacles and restart |
DEEBOT might be stuck under furniture with an entrance of similar height. | Please set a physical barrier, or set a Virtual Boundary via the ECOVACS HOME App. | ||
10 | During cleaning, DEEBOT may encounter issues like a disorderly route, biased movement, repeated passes over the same spots, and missing small areas. (However, if DEEBOT temporarily misses a large area, it will autonomously return to make sure it's thoroughly cleaned). | Objects such as wires and slippers placed on the ground affect the normal operation of DEEBOT | Before cleaning, please tidy up scattered wires, slippers, and other objects on the ground as much as possible. If there is any area missed during cleaning, DEEBOT will correct it automatically. Please refrain from interfering (such as moving DEEBOT or blocking its route) |
The Driving Wheels may slip on the ground when DEEBOT climbs steps, thresholds, and door bars, which can affect its ability to navigate the entire house environment | It is recommended to close the door of the affected area and cleaning it separately. After cleaning, DEEBOT will return to its starting location. Please feel confident in using this method. | ||
On freshly waxed or polished floors, as well as smooth tiles, there may be less friction between the Driving Wheels and the floor. Please wait for the wax to dry before cleaning. | Please wait for the wax to dry before cleaning. | ||
Due to variations in home environments, some areas cannot be cleaned | Prepare the home environment to ensure that DEEBOT can enter for cleaning. | ||
11 | After returning to the Station, DEEBOT does not empty the Dust Bin | Dust Collection Cabin is not closed | Please close the Dust Collection Cabin. |
Dust Bag is not installed in the Station | Install the Dust Bag, and close the Dust Collection Cabin. | ||
Manually moving DEEBOT back to the Station might not trigger Auto-Empty function | It is recommended to let DEEBOT return to the Station on its own. Please do not manually move it. | ||
In Do Not Disturb mode, DEEBOT will not empty the dust after returning back to the Station | Cancel Do Not Disturb mode in ECOVACS HOME App or manually start dust empty. | ||
The OMNI Station prompts the Dust Bag is full | Replace the Dust Bag according to the [MAINTAIN DUST BAG] section and close the Dust Collection Cabin. If the Dust Bag is not full when prompted by the ECOVACS HOME App, you can put it back again. | ||
If the above possible causes have been ruled out, components of the Station may be abnormal | Please contact Customer Care for help | ||
12 | DEEBOT fails to empty the Dust Bin | The OMNI Station prompts the Dust Bag is full | Replace the Dust Bag according to the [MAINTAIN DUST BAG] section and close the Dust Collection Cabin. If the Dust Bag is not full when prompted by the app, you can put it back again. |
The outlet of the Dust Bin is blocked by foreign objects | Remove the Dust Bin and clean the foreign objects on the outlet. | ||
13 | The inner side of the Dust Collection Cabin is dirty | Fine particles are absorbed in the inner side of the Dust Collection Cabin through the Dust Bag | Clean the inner side of the Dust Collection Cabin. |
The Dust Bag is broken | Check and replace the Dust Bag. | ||
14 | Ash leakage occurs when DEEBOT is working | The outlet of Dust Bin is blocked by foreign objects | Remove the Dust Bin and clean the foreign objects on the outlet. |
15 | Mopping Pad Plates cannot rotate | Mopping Pad Plates are blocked by foreign objects | Clean the foreign objects. |
16 | DEEBOT does not respond to the Station's instructions | DEEBOT is too far away from the Station | If it is beyond the available distance, the ECOVACS HOME App can also be used to operate DEEBOT. |
DEEBOT and the Station are not paired | Unplug the Station and wait for 10 s before plugging it back in. Power off the robot and then turn it back on. Manually push the robot up to the Station, and ensure that the charging pins are correctly connected. Then, DEEBOT will start charging, and a voice prompt will indicate successful pairing. | ||
17 | Child Lock cannot be enabled | Communication interruption between the Station and DEEBOT may occur due to factors such as long distance or many partition walls | Move DEEBOT near the Station to ensure smooth communication, and then enable Child Lock. |
18 | Driving Wheels are blocked | Driving Wheels are blocked by foreign objects | Please rotate and press the Driving Wheels to check whether there is any foreign object wrapped or stuck. If there is any foreign object, please clean it in time. If this problem persists, please contact Customer Care for help. |
19 | The water in the Cleaning Sink is full and cannot be drained out. A voice prompt alerts that the Cleaning Sink is full | The Dirty Water Tank is not properly installed | Tap down on the Dirty Water Tank to ensure it is properly installed. |
The sealing plugs in the Dirty Water Tank are not installed properly | Make sure that the sealing plugs are properly installed | ||
The Station cannot drain water normally | Long press ![]() ![]() ![]() | ||
The suction port of the Cleaning Sink is blocked by foreign objects, or the Cleaning Sink is too dirty | Ensure that there is no foreign object in the suction port of the Cleaning Sink. Clean up the Cleaning Sink | ||
The voice prompt still exists after trying the above solutions | Unplug the Station and plug it in again If this problem persists, please contact Customer Care for help | ||
20 | Mopping Pad Plates can't be lifted automatically | Mopping Pad Plates are entangled or stuck by foreign objects | Please remove foreign objects |
Mopping Pad Plates fall off | Reinstall the Mopping Pad Plates and you would hear a "click" when the Mopping Pad Plates are properly installed |
Model | DDX14 | ||
Rated Input | 20 V ![]() | Charging Time | about 4.5 h |
Station Model | CH2366 | ||
Rated Input | 110-120 V ~ 50-60 Hz | Rated Output | 20 V ![]() |
Rated Input Current (Charging) | 1 A | Power (Emptying) | 7 A |
Power (Hot Water Washing Mop) | 12 A |
Output power of the wireless module is less than 100 mW
Note: Technical and design specifications may be changed for continuous product improvement
Explore more accessories at https://www.ecovacs.com/global
IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USING THIS APPLIANCE.
When using an electrical appliance, basic precautions should always be followed, including the following:
Read all safety warnings and instructions Failure to follow the warnings and instructions may result in electric shock, fire, or serious injury
![]() | Direct current |
![]() | Alternating current |
This Device Complies with DHHS Radiation Rules, 21CFR Chapter 1, Subchapter J
SAVE THESE INSTRUCTIONS
This appliance must be grounded If it should malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This appliance is equipped with a cord having an equipmentgrounding conductor and grounding plug. The plug must be inserted into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances.
Improper connection of the equipmentgrounding conductor can result in a risk of electric shock. Check with a qualified electrician or service person if you are in doubt as to whether the outlet is properly grounded. Do not modify the plug provided with the appliance – if it will not fit the outlet, have a proper outlet installed by a qualified electrician.
This appliance is for use on a nominal 120 V circuit and has a grounding attachment plug that looks like the plug illustrated as the following photo. Make sure that the appliance is connected to an outlet having the same configuration as the plug. No adaptor should be used with this appliance
For INDOOR household use ONLY
Device Update
Typically, some devices are updated bi-monthly, but not always so specific.
Some devices, especially those that went on sale more than three years ago, will only be updated if a critical vulnerability is found and fixed.
Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.
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