Panasonic Toughbook CF-C1ADAAZ6M Reference Manual page 193

Troubleshooting (Advanced)
• If you do not use backup password, there is no other way to add a different fingerprint. In this case we
recommend either to wait until your finger is usable again (e.g. the injury heals), or to delete the passport
(Use [Delete user data] wizard) and then reenroll new fingerprints.
Please note that in the latter case all your stored secret data (passwords, [File Safe] encryption keys
[Personal Safe] data) will be lost. To perform the delete operation it is necessary to cancel the fingerprint
verification operation to get to the password dialog, then enter your Windows log on password.
• To access [File Safe], [Personal Safe]
If you did not perform the procedure in step
[File Safe] backup password, [Personal Safe] by using the [Personal Safe] backup password.
TPM failure
If you use fingerprint authentication with TPM (Trusted Platform Module) and TPM is broken, erased or disabled, the
[Multifactor] will not work anymore.
If you do not use the [Multifactor] backup password, refer to "Starting Over" (
password, you can follow these steps:
Click
Windows 7
A
Click [Identity] - [Multifactor].
B
Set the method of authentication except for "fingerprint + TPM *.*".
C
Replacing sensor
If you need to replace a non-functioning fingerprint reader, follow this procedure.
Enrollment to the hard disk:
If enrollment to hard disk is used, "Protector Suite" has not stored any data on the device and therefore has no problem to
continue after you replaced the sensor. However, in case you use the Power-on security (Preboot Authentication), you
may need to use the [Manage Fingerprints] wizard to update the related data.
Enrollment to the device:
If the fingerprint has been enrolled to the device, a new passport will be required. Follow the procedure in the section
"Starting Over" ( page
(Start)/ [start] - [All Programs] - [Protector Suite] - [Control Center].
Windows XP
119).
or it did not work, you can still access [File Safe] by using the
B
page
193
119). Otherwise, if you use backup