Related Manuals for Poly TC8
Summary of Contents for Poly TC8
- Page 1 Poly TC8 Admin Guide 6.4.0 SUMMARY This guide provides administrators with information about configuring, maintaining, and troubleshooting the featured product.
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Page 2: Legal Information
Legal information Copyright and license Privacy policy Open source software used in this product © 2019, 2024, HP Development HP complies with applicable data Company, L.P. The information privacy and protection laws and This product contains open source contained herein is subject to regulations. -
Page 3: Table Of Contents
Power the Poly TC8 with PoE ..................11 Power the Poly TC8 with a PoE Injector ................11 Set up Poly TC8 for the first time as a paired device ............12 Support for Poly Connect Call Control by Pexip............... 14 Configure Poly Connect for Pexip integration in the system web interface.... - Page 4 Enable 3K-bit encryption ....................19 Restrict view of information screen in touch controller interface to administrators... 20 Remote access to Poly TC10 or Poly TC8 from Poly Lens Cloud ........21 Launch remote access in Poly Lens................23 Disable remote access ....................23 Direct access to AV controls on a Poly touch controller...........
- Page 5 Factory reset the Poly TC8 device ................... 36 Factory Restore the Poly TC8 in the UI................36 8 Troubleshooting........................37 View the Poly TC8 and Paired Video System Information ..........37 Downloading Poly TC8 Logs .................... 37 Paired IP Devices......................38 IP Device Can’t Pair to the Video System ..............
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Page 6: 1 Before You Begin
Before you begin This guide helps you understand how to set up, manage, and use your Poly TC8 device. Audience, purpose, and required skills This guide is intended for technical users familiar with setting up and managing telecommunications systems and equipment. -
Page 7: Icons Used In Poly Documentation
Icons used in Poly documentation This section describes the icons used in Poly documentation and what they mean. WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death. CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury. -
Page 8: 2 Getting Started
Getting Started The Poly TC8 delivers room control with any Poly partner app, or lets you control supported Poly video conferencing systems. Getting Started... -
Page 9: Poly Tc8 Overview
With a TC8 device, you can control and manage aspects of a Poly video system. Poly TC8 pairs with a Poly video system and operates as a controller for the provider selected in the Poly Video system. This provider can be Poly or a supported third party app such as Microsoft Teams Rooms or Zoom Rooms. -
Page 10: Poly Tc8 Local Interface
Home Screen in Poly Video Mode The Home screen is the first screen you encounter in Poly Video Mode. From this screen, you have quick access to many of the system functions. NOTE: Some elements of your screen may be different depending on the system configuration. -
Page 11: Poly Tc8 As A Zoom Rooms Controller
Zoom meeting. Poly TC8 as a Microsoft Teams Rooms Controller Positioned inside a conference room, paired to a codec, use the Poly TC8 as a touchscreen controller for Microsoft Teams. Chapter 2 Getting Started... -
Page 12: Poly Tc8 Controller Hardware Overview
Factory restore pinhole LAN connection Access the Poly Control Center If your system is using a conferencing application that isn’t Poly, you can still access the Poly TC8 device and paired video system settings in the Poly Control Center. ■... -
Page 13: Waking The Poly Tc8
Waking the Poly TC8 After a period of no activity, the system enters sleep mode (if configured by your administrator). You can wake the system by touching the screen of your paired TC8 device. Chapter 2 Getting Started... -
Page 14: Accessibility Features
Accessibility Features Poly products include a number of features to accommodate users with disabilities. Users Who Are Deaf or Hard of Hearing Your system includes accessibility features so that users who are deaf or hard of hearing can use the system. - Page 15 Table 2-6 Accessibility Features for Users with Limited Mobility Accessibility Feature Description Auto-answering You can enable the system to auto-answer calls. Calling from a personal device With administrator credentials, you can wirelessly access the system web interface from your own device to make calls and manage contacts and favorites.
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Page 16: 3 Setting Up The Poly Tc8
Pair the TC8 with a Poly video system over your primary network. If you purchased a Poly TC8 with your video system, the two automatically pair once you power on the TC8 (the video system locates the device on the network by its MAC address). -
Page 17: Set Up Poly Tc8 For The First Time As A Paired Device
Set up Poly TC8 for the first time as a paired device When paired with a Poly video system, you can use Poly TC8 to control the video system. Poly TC8 supports all Poly partner modes. - Page 18 NOTE: If connecting to a video conferencing system that has been set up, this step is skipped and the Poly TC8 launches the provider selected in the Poly VideoOS system web interface. Set up Poly TC8 for the first time as a paired device...
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Page 19: Support For Poly Connect Call Control By Pexip
Support for Poly Connect Call Control by Pexip This release introduced the Poly Connect Call Control feature to integrate your Poly device in Poly Video mode with a Pexip Infinity call interface on SIP calls. NOTE: Pexip application switching is enabled in Poly Video mode by default. -
Page 20: Configuring Network Settings
Select Save. Manually Assign a Host Name and Domain Name You can manually enter the host name and domain name for your TC8 device. You can also modify these settings even if your network automatically assigns them. In the device local interface, go to Settings >... -
Page 21: Manually Configure Dns Settings
Enable LLDP on Your Poly TC8 You can configure your Poly TC8 to automatically select VLAN settings using LLDP. The VLAN ID of the TC8 must match the VLAN ID of the system for system pairing to be successful. NOTE: VLAN isn’t supported in IPv6 environments. -
Page 22: Configure Poly Tc8 802.1X Settings
Select the 802.1p/Q check box and enter a VLAN ID. The ID specifies the VLAN that you want the Poly TC8 to operate on. You can use values from 4094 Select Save. Configure Poly TC8 802.1X Settings You can configure your Poly TC8 to use 802.1X authentication when connecting to the wired LAN. -
Page 23: Using Web Proxies
You can manually pair the Poly TC8 connected to your primary network with a video system in the room. To pair, the Poly TC8 must be on the same subnet as the video system and the following network components unblocked: Multicast address 224.0.0.200... -
Page 24: Scep Support On Poly Touch Controllers
● are read-only. The touch controller syncs all SCEP and 802.1x settings from the primary device. ● Settings can either be set in the system web interface or provisioned via Poly ● Lens. NOTE: Only HTTP SCEP server URLs are currently supported. Your SCEP challenge password must be configured as a static password. -
Page 25: Restrict View Of Information Screen In Touch Controller Interface To Administrators
If you’re still signed in as an administrator in the touch controller web interface, the REST call is authenticated. In the Request body field, change the value of the property from “name” and the “room.name” “security.info.menu.restricted” value of the property from “value” “string” “true” Select Execute. Chapter 3 Setting Up the Poly TC8... -
Page 26: Remote Access To Poly Tc10 Or Poly Tc8 From Poly Lens Cloud
Remote access to Poly TC10 or Poly TC8 from Poly Lens Cloud The remote admin feature enables admins to remotely access and control Poly touch controllers from Poly Lens Cloud. Devices supported: Poly TC10 in standalone mode ● Poly TC10 or Poly TC8 connected to a Poly Android video system ●... - Page 27 54.169.127.128 - 54.169.127.191, 18.141.157.128 - 18.141.157.255 US East Coast (Virginia) 34.203.254.0 - 34.203.254.255, 54.172.60.0 - 54.172.61.255, 34.203.250.0 - 34.203.251.255, 3.235.111.128 - 3.235.111.255 US West Coast (Oregon) 34.216.110.128 - 34.216.110.159, 54.244.51.0 - 54.244.51.255, 44.234.69.0 - 44.234.69.127 Chapter 3 Setting Up the Poly TC8...
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Page 28: Launch Remote Access In Poly Lens
Disable remote access You can disable remote access from the Poly TC10 or Poly TC8 local UI. Go to Settings > System Settings > Admin Settings > Poly Lens. Toggle Remote Admin off. -
Page 29: Customizing The Touch Controller Background In Poly Video Mode And Device Mode
Customizing the touch controller background in Poly Video Mode and Device Mode Set a single custom background for your Poly TC8 or Poly TC10 device in Poly Video Mode and Device Mode. When you upload a background image, your uploaded image displays on the connected monitor and the touch controller in Poly Video Mode or Device Mode. -
Page 30: 4 Managing A Zoom Room
● Set up mirrored displays ● Set alerts and notifications ● Enable/Disable room reservation on the Poly TC8 ● Enable whiteboard ● Add a Calendar to a Zoom Room Account Administrators can add a calendar to a Zoom Room account on the Zoom web portal. -
Page 31: Sync A Calendar To A Zoom Room
Select the calendar service and resource. Select Save. The calendar syncs with the Zoom Room and upcoming meetings display on the connected Poly TC8. Manage a Zoom Room Administrators can manage the settings of a Zoom Room on the Zoom web portal. -
Page 32: 5 Using The Poly Tc8 In Poly Video Mode
Using the Poly TC8 in Poly Video Mode With the TC8 device, you can control and manage aspects of your paired Poly video system. Using the Poly TC8 in Poly Video Mode... -
Page 33: Cameras
Near camera presets are available in or out of a call. Far camera presets are only available during a call. If enabled, you can use them to control the far-site camera. Chapter 5 Using the Poly TC8 in Poly Video Mode... -
Page 34: Save A Camera Preset Using The Poly Tc8
If camera tracking is on, camera controls and presets are unavailable. Turn tracking off to access these features. Save a Camera Preset Using the Poly TC8 Save the current camera position as a preset for later use. Use saved presets to change the near camera position in or out of a call. Far camera presets are available only in a call. -
Page 35: Environment Controls
Environment Controls Using the Poly TC8, you can control room elements that enable you to customize your meeting environment. Control Room Elements Using the Poly TC8 You can control room elements such as electronic shades, smart lighting, monitors, and projectors using the Extron Room Control App on the Poly TC8. -
Page 36: Poly Directorai Perimeter Setup
Poly DirectorAI Perimeter setup Administrators can set up a meeting room perimeter in a live view on Poly touch controllers. The Poly DirectorAI Perimeter configuration displays a real-time view of detected heads—who is included or excluded from the Poly DirectorAI Perimeter. As you draw or adjust the boundaries interactively, you see in real-time which participants are included or excluded from the in-call framing experience. -
Page 37: 6 Poly Touch Controller Privacy And Security
Poly-HP Touch Controller Security and Privacy Whitepaper. Open Poly touch controller ports Correct operation of a Poly touch controller requires a limited number of open inbound ports. Outbound ports are ephemeral ports, other than the UDP multicast ports listed in the following table. - Page 38 Table 6-1 Poly touch controller open ports (continued) Port Protocol Description When active 2000 UDP Multicast Multicast for discovery Active when running of Poly endpoint devices out-of-box flow, and (modular room protocol) then only when paired on the same LAN...
- Page 39 Network traffic sent from a device. REST API Representational State Transfer API, a style of APIs commonly used in web- based systems characterized by stateless commands sent from clients to servers. Visit this paper detailing REST for details. Chapter 6 Poly Touch Controller privacy and security...
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Page 40: 7 Device Maintenance
Poly VideoOS system web interface. Unpair the TC8 from a Video System Unpair the TC8 if you no longer want to use it with a particular video system. Don’t unpair devices if you plan to use them with the same system. For example, if you move your video-conferencing equipment to another room, just disconnect and reconnect the devices in the new location. -
Page 41: Factory Reset The Poly Tc8 Device
Disconnect the LAN cable from the Poly TC8 device to power it off. On the back of the Poly TC8 device, insert a pin or straightened paper clip through the factory reset button pinhole (the pinhole has a raised dot, at both the top and bottom of the ventilation hole). -
Page 42: 8 Troubleshooting
These troubleshooting tips can help when encountering issues with your TC8 device. View the Poly TC8 and Paired Video System Information You can see basic information about your TC8 and the paired video system in the device local interface. ■... -
Page 43: Paired Ip Devices
ID on your system. IP Device Doesn’t Display on the Available Devices List The Poly TC8 device you want to pair is connected to the network but you don’t see it under Available Devices in the video system web interface. -
Page 44: Paired Ip Device Is Disconnected
Your device resets to its default configuration settings, which unpairs it from the video system. Paired IP Device is Disconnected You paired the Poly TC8 device with your video system but can’t use it. On the system web interface Device Management page, you see that the device is Disconnected. - Page 45 The Poly TC8 device is still paired to the video system but can't connect to it. Workaround When this happens, there’s a reset button in the Poly TC8 Settings menu to unpair the device from the video system. If you can eventually access the video system it was paired with, you also should unpair the device from the Device Management page.
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Page 46: 9 Getting Help
Getting help Poly is now a part of HP. The joining of Poly and HP paves the way for us to create the hybrid work experiences of the future. Information about Poly products has transitioned from the Poly Support site to the HP Support site. - Page 47 Document part number: 3725-30762-002A Last update: November 2024 Email us at documentation.feedback@hp.com with queries or suggestions related to this document. Chapter 9 Getting help...
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