Page 1 DIGITAL FULL COLOR MULTIFUNCTIONAL SYSTEM MX-C357F User's Guide September 2021 Machine type: 7529 Model:...
Page 2: Table Of Contents
Contents Contents Safety information..................7 Conventions................................7 Product statements..............................7 Learning about the printer................. 10 Selecting a location for the printer........................ 10 Printer conﬁgurations............................11 Attaching cables..............................12 Using the control panel................14 Panel with 4.3‑inch touch‑screen display....................14 Understanding the status of the power button and indicator light............14 Setting up and using the home screen applications......16 Using the home screen.............................16 Customizing the home screen........................
Page 3 Contents Loading trays..............................23 Loading the multipurpose feeder......................... 25 Loading the manual feeder..........................26 Linking trays................................28 Paper support....................29 Supported paper sizes.............................29 Supported paper types............................. 31 Supported paper weights..........................32 Printing......................34 Printing from a computer..........................34 Printing from a mobile device........................34 Printing from a ﬂash drive..........................
Page 4 Contents Faxing......................52 Setting up the printer to fax..........................52 Sending a fax..............................59 Scheduling a fax..............................60 Creating a fax destination shortcut......................60 Changing the fax resolution........................... 60 Adjusting the fax darkness..........................61 Viewing a fax log..............................61 Blocking junk faxes............................61 Holding faxes...............................61 Forwarding a fax..............................62 Scanning......................
Page 5 Contents Securing the printer..................138 Locating the security slot..........................138 Erasing printer memory..........................138 Erasing printer hard disk memory....................... 139 Encrypting the printer hard disk........................139 Restoring factory default settings........................139 Statement of Volatility.............................139 Maintaining the printer................141 Conﬁguring supply notiﬁcations........................141 Setting up e‑mail alerts............................141 Viewing reports..............................
Page 6 Contents Paper feed problems............................. 203 Color quality problems..........................207 Faxing problems.............................. 210 Scanning problems............................213 Contacting your dealer........................... 217 Upgrading and migrating.................218 Hardware................................218 Software................................228 Firmware................................230 Notices......................231 Index......................243...
Page 7: Safety Information
Safety information Safety information Conventions Note: A note identiﬁes information that could help you. Warning: A warning identiﬁes something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
Page 8 Safety information CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of ﬁre or electrical shock results. Inspect the power cord regularly for signs of such problems.
Page 9 Safety information CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 10: Learning About The Printer
Learning about the printer Learning about the printer Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 11: Printer Configurations
Learning about the printer Front 508 mm (20 in.) Note: The minimum space needed in front of the machine is 76 mm (3 in.). Left side 76 mm (3 in.) Printer conﬁgurations CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury.
Page 12: Attaching Cables
Learning about the printer ADF bin Standard 250‑sheet tray Optional 650‑sheet duo tray Note: Available only in some printer models. Optional 550‑sheet tray Note: Available only in some printer models. Manual feeder Control panel Note: The appearance may vary depending on your printer model. Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a...
Page 13 Learning about the printer Use the LINE port Connect the printer to an active telephone line through a standard wall jack (RJ‑11), DSL ﬁlter, or VoIP adapter, or any other adapter that allows Note: Available only in some you to access the telephone line to send and receive faxes. printer models.
Page 14: Using The Control Panel
Using the control panel Using the control panel Panel with 4.3‑inch touch‑screen display Use the Display • View the printer messages and supply status. • Set up and operate the printer. Home button Go to the home screen. Numeric keypad Enter numbers or symbols in an input ﬁeld.
Page 15 Using the control panel Indicator light Printer status The printer requires user intervention. Power button light Printer status The printer is off, ready, or processing data. Solid amber The printer is in Sleep mode. Blinking amber The printer is in Hibernate mode.
Page 16: Setting Up And Using The Home Screen Applications
Setting up and using the home screen applications Setting up and using the home screen applications Note: These applications are supported only in some printer models. Using the home screen Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded solutions.
Page 17: Customizing The Home Screen
Setting up and using the home screen applications Touch Scan Proﬁles Scan and save documents directly to the computer. Scan and save documents directly to an FTP server. Bookmarks Organize all bookmarks. Change Language Change the language on the display. Customizing the home screen From the control panel, touch Settings >...
Page 18: Using Display Customization
Setting up and using the home screen applications Type a unique shortcut name. Note: To avoid clipped names on the home screen, type only up to 25 characters. Touch OK. The application automatically generates a unique shortcut number. To launch the shortcut, press # and then the shortcut number.
Page 19: Setting Up Device Quotas
Setting up and using the home screen applications • Only destinations created from the Embedded Web Server are saved. For more information, see the documentation that came with the solution. Apply the changes. Setting up Device Quotas Notes: • This application is supported only in some printer models. •...
Page 20: Configuring Eco-Settings
Setting up and using the home screen applications Conﬁguring Eco‑Settings Note: This application is supported only in some printer models. From the home screen, touch Eco‑Settings. Conﬁgure the Eco‑Mode settings or schedule a power-saving mode. Using Shortcut Center From the home screen, touch Shortcut Center, and then select a printer function. Touch Create Shortcut, and then conﬁgure the settings.
Page 21: Creating Folders
Setting up and using the home screen applications Creating folders Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 22: Editing Contacts Or Groups
Setting up and using the home screen applications From the Contact Groups section, add a group name. Note: You can assign one or more contacts to the group. Apply the changes. Editing contacts or groups Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 23: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Setting the paper size and type From the control panel, navigate to: Settings > Paper > Tray Conﬁguration > Paper Size/Type > select a paper source For non-touch-screen printer models, press to navigate through the settings.
Page 24 Loading paper and specialty media Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side faceup, and then make sure that the side guides ﬁt snugly against the paper. Notes: • Load letterhead faceup with the header toward the front of the tray for one‑sided printing. •...
Page 25: Loading The Multipurpose Feeder
Loading paper and specialty media Insert the tray. If necessary, set the paper size and paper type from the control panel to match the paper loaded. Loading the multipurpose feeder Open the multipurpose feeder. Note: The multipurpose feeder is available only in some printer models. Adjust the guide to match the size of the paper that you are loading.
Page 26: Loading The Manual Feeder
Loading paper and specialty media Flex, fan, and align the paper edges before loading. Load paper with the printable side facedown. • Load letterhead with the printable side facedown and the top edge entering the printer ﬁrst for one‑sided printing. •...
Page 27 Loading paper and specialty media Note: Make sure that the guides ﬁt snugly against the paper, but not too tight as to cause the paper to buckle. Load a sheet of paper with the printable side facedown. Note: Make sure that the paper is loaded straight to avoid skewed or crooked print. •...
Page 28: Linking Trays
Loading paper and specialty media Linking trays From the control panel, navigate to: Settings > Paper > Tray Conﬁguration For non-touch-screen printer models, press to navigate through the settings. Select a paper source. Set the same paper size and paper type for the trays that you are linking. From the control panel, navigate to: Settings >...
Page 29: Paper Support
Paper support Paper support Supported paper sizes Notes: • Your printer model may have a 650‑sheet duo tray, which consists of a 550‑sheet tray and an integrated 100‑sheet multipurpose feeder. The 550‑sheet tray of the 650‑sheet duo tray supports the same paper sizes as the optional 550‑sheet tray.
Page 30 Paper support Paper size and Standard Manual Optional 650‑sheet duo tray Optional Two‑sided dimension 250‑sheet tray feeder 550‑sheet printing 550‑sheet Multipurpose tray tray feeder Executive 184.2 x 266.7 mm (7.25 x 10.5 in.) Oﬁcio (Mexico) 215.9 x 340.4 mm (8.5 x 13.4 in.) Folio 215.9 x 330.2 mm (8.5 x 13 in.)
Page 31: Supported Paper Types
Paper support Paper size and Standard Manual Optional 650‑sheet duo tray Optional Two‑sided dimension 250‑sheet tray feeder 550‑sheet printing 550‑sheet Multipurpose tray tray feeder 7 3/4 Envelope 98.4 x 190.5 mm (3.875 x 7.5 in.) 9 Envelope 98.4 x 225.4 mm (3.875 x 8.9 in.) 10 Envelope 104.8 x 241.3 mm...
Page 32: Supported Paper Weights
Paper support type as the 550‑sheet tray. The integrated multipurpose feeder supports different paper sizes, types, and weights. • Labels, envelopes, and card stock always print at 25 pages per minute. • The ADF supports only plain paper. Paper type Standard Manual Optional 650‑sheet duo tray...
Page 33 Paper support Paper type and Standard Manual Optional 650‑sheet duo tray Optional Two‑sided weight 250‑sheet feeder 550‑sheet printing 550‑sheet Multipurpose tray tray tray feeder Heavy paper 90.3–105 g/m grain long (24.1– 28‑lb bond) Card stock 105.1–162 g/m grain long (28.1– 43‑lb bond) Card stock 105.1–200 g/m...
Page 34: Printing
Printing Printing Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the document. From the document that you are trying to print, open the Print dialog. If necessary, adjust the settings. Print the document.
Page 35: Printing From A Flash Drive
Printing Printing from a mobile device using Wi‑Fi Direct® ® Wi‑Fi Direct is a printing service that lets you print to any Wi‑Fi Direct‑ready printer. Note: Make sure that the mobile device is connected to the printer wireless network. For more information, “Connecting a mobile device to the printer”...
Page 36: Supported Flash Drives And File Types
Printing Supported ﬂash drives and ﬁle types Flash drives Notes: – The printer supports high‑speed USB ﬂash drives with full‑speed standard. – USB ﬂash drives must support the File Allocation Table (FAT) system. Many ﬂash drives are tested and approved for use with the printer. For more information, contact the place where you purchased the printer.
Page 37: Configuring Confidential Jobs
Printing Conﬁguring conﬁdential jobs From the control panel, navigate to: Settings > Security > Conﬁdential Print Setup For non‑touch‑screen printer models, press to navigate through the settings. Conﬁgure the settings. Max Invalid PIN Set the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name are deleted.
Page 38: Printing A Font Sample List
Printing From the printer home screen, release the print job. • For conﬁdential print jobs, touch Held jobs > select your user name > Conﬁdential > enter the PIN > select the print job > conﬁgure the settings > Print. •...
Page 39: Copying
Copying Copying Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 40: Copying On Letterhead
Copying From the Content Source menu, select the setting that best matches the original photo. Copy the document. Copying on letterhead Load an original document into the ADF tray or on the scanner glass. From the control panel, navigate to: Copy >...
Page 41: Placing Separator Sheets Between Copies
Copying Copy the document. Placing separator sheets between copies Load an original document into the ADF tray or on the scanner glass. From the control panel, navigate to: Copy > Settings > Separator Sheets > On For non-touch-screen printer models, press to navigate through the settings.
Page 42: E-Mailing
E-mailing E-mailing Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 43 E-mailing Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Settings >...
Page 44 E-mailing Setting Value Device Password App password Note: To create an app password, go to the AOL Account Security page, log in to your account, and then click Generate app password. Comcast Mail Setting Value Primary SMTP Gateway smtp.comcast.net Primary SMTP Gateway Port 587 Use SSL/TLS Required Require Trusted Certiﬁcate...
Page 45 E-mailing iCloud Mail Note: Make sure that two‑step veriﬁcation is enabled on your account. Setting Value Primary SMTP Gateway smtp.mail.me.com Primary SMTP Gateway Port 587 Use SSL/TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID...
Page 46 E-mailing Setting Value Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Authorization password Note: The authorization password is provided when IMAP/SMTP service or POP3/SMTP service is enabled. NetEase Mail (mail.163.com) Note: Make sure that the SMTP service is enabled on your account.
Page 47 E-mailing Setting Value Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Authorization password Note: The authorization password is provided when IMAP/SMTP service or POP3/SMTP service is enabled. Outlook Live These settings apply to outlook.com and hotmail.com e‑mail domains. Setting Value Primary SMTP Gateway...
Page 48 E-mailing Setting Value Device UserID Your e‑mail address Device Password Authorization code Note: To generate an authorization code, from the QQ Mail home page, click Settings > Account, and then from the POP3/IMAP/SMTP/Exchange/CardDAV/CalDAV Service section, click Generate authorization code. Sina Mail Note: Make sure that the POP3/SMTP service is enabled on your account.
Page 49 E-mailing Setting Value Device Password Independent password Note: The independent password is provided when IMAP/SMTP service or POP3/SMTP service is enabled. Yahoo! Mail Setting Value Primary SMTP Gateway smtp.mail.yahoo.com Primary SMTP Gateway Port 587 Use SSL/TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address...
Page 50: Sending An E-Mail
E-mailing Sending an e-mail Before you begin, make sure that the SMTP settings are conﬁgured. For more information, see “Conﬁguring the e‑mail SMTP settings” on page Using the control panel Load an original document into the ADF tray or on the scanner glass. From the home screen, touch E-mail, and then enter the needed information.
Page 51 E-mailing From the Shortcut Type menu, select E‑mail, and then conﬁgure the settings. Apply the changes.
Page 52: Faxing
Faxing Faxing Setting up the printer to fax Notes: • The following connection methods are applicable only in some countries or regions. • During the initial printer setup, clear the fax function check box and any other function you plan to set up later, and then touch Continue.
Page 53 Faxing Using the Settings menu in the printer From the control panel, navigate to: Settings > Fax > Fax Setup > General Fax settings For non-touch-screen printer models, press to navigate through the settings. Conﬁgure the settings. Using the Embedded Web Server Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 54 Faxing Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Settings >...
Page 55 Faxing Setup 1: Printer is connected to a dedicated fax line Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog telephone wall jack. Notes: •...
Page 56 Faxing Connected to the same telephone wall jack Note: These instructions apply only to printers that have EXT and line ports. • Connect one end of the telephone cable to the line port of the printer. • Connect the other end of the cable to an active analog wall jack. •...
Page 57 Faxing Connected to different wall jacks Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
Page 58 Faxing The standard wall jack adopted by most countries or regions is RJ‑11. If the wall jack or equipment in your facility is not compatible with this type of connection, then use a telephone adapter. An adapter for your country or region may not come with your printer, and you may need to purchase it separately.
Page 59: Sending A Fax
Faxing Note: These instructions apply only to printers that support analog fax. From the control panel, navigate to: Settings > Fax > Fax Setup > Fax Receive Settings > Admin Controls > Answer On For non-touch-screen printer models, press to navigate through the settings. Select a ring pattern.
Page 60: Scheduling A Fax
Faxing If necessary, conﬁgure other fax settings. Fax the document. For Macintosh users With a document open, choose File > Print. Select the printer, and then enter the recipient number. If necessary, conﬁgure other fax settings. Fax the document. Scheduling a fax Load the original document into the ADF tray or on the scanner glass.
Page 61: Adjusting The Fax Darkness
Faxing Adjusting the fax darkness Load an original document into the ADF tray or on the scanner glass. From the control panel, select Fax, and then enter the needed information. From the Darkness menu, adjust the setting. Fax the document. Viewing a fax log Note: You may need administrative rights to view the fax logs.
Page 62: Forwarding A Fax
Faxing Forwarding a fax From the control panel, navigate to: Settings > Fax > Fax Setup > Fax Receive Settings > Admin Controls For non-touch-screen printer models, press to navigate through the settings. In the Fax Forwarding menu, select Print and Forward or Forward, and then conﬁgure the Forward to and Conﬁrmation E-mail settings.
Page 63: Scanning
Scanning Scanning Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 64: Scanning To An Ftp Server
Scanning For Macintosh users Note: Make sure that the printer is added to the computer. For more information, see “Adding printers to a computer” on page 228. Load an original document into the automatic document feeder or on the scanner glass. From the computer, do either of the following: •...
Page 65: Creating An Ftp Shortcut
Scanning Creating an FTP shortcut Note: You may need administrative rights to create a shortcut. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 66 Scanning...
Page 67: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menu map Device • • Preferences Anonymous Data Collection • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Visible Home Screen Icons • • Power Management About this Printer Print •...
Page 68: Device
Understanding the printer menus Help • • Print All Guides Information Guide • • Color Quality Guide Media Guide • • Connection Guide Moving Guide • • Copy Guide Print Quality Guide • • E‑mail Guide Scan Guide • • Fax Guide Supplies Guide Troubleshooting...
Page 69 Understanding the printer menus Menu item Description Date and Time Conﬁgure the settings for Network Time Protocol (NTP). Network Time Protocol Notes: Enable NTP [On*] • Enable Authentication appears only in some printer NTP Server models. Enable Authentication • When Enable Authentication is set to MD5 key, Key ID and Password appear.
Page 70 Understanding the printer menus Eco-Mode Menu item Description Print Specify whether to print on one side or two sides of the paper. Sides 1‑Sided* 2‑Sided Print Print multiple page images on one side of a sheet of paper. Pages per Side Off* 2 pages per side 3 pages per side...
Page 71 Understanding the printer menus Remote Operator Panel Menu item Description External VNC Connection Connect an external Virtual Network Computing (VNC) client to the remote control panel. Don’t Allow* Allow Authentication Type Set the authentication type when accessing the VNC client server.
Page 72 Understanding the printer menus Menu item Description E‑mail Alerts Setup Conﬁgure the e‑mail settings of the printer. E‑mail Setup Primary SMTP Gateway Primary SMTP Gateway Port (25*) Secondary SMTP Gateway Secondary SMTP Gateway Port (25*) SMTP Timeout (30 seconds*) Reply Address Always use SMTP default Reply Address (Off*) Use SSL/TLS (Disabled*)
Page 73 Understanding the printer menus Power Management Menu item Description Sleep Mode Proﬁle Set the printer to stay in Ready mode or return to Sleep mode after printing. Print from Sleep Mode Stay awake after printing Enter Sleep Mode after printing* Timeouts Set the idle time before the printer begins operating in Sleep mode.
Page 74 Understanding the printer menus Accessibility Menu item Description Duplicate Key Strike Interval Set the interval during which the printer ignores duplicate key presses on an attached keyboard. 0–5 seconds (0*) Key Repeat Initial Delay Set the initial length of delay before a repeating key starts repeating. 0.25–5 seconds (1*) Note: Appears only when a keyboard is attached to the printer.
Page 75 Understanding the printer menus Menu item Description Tray Conﬁguration Set the printer to link the trays that have the same paper type and paper size settings. Tray Linking Automatic* Tray Conﬁguration Display a message that lets the user change the paper size and paper type settings after inserting the tray.
Page 76 Understanding the printer menus Menu item Description Fax Conﬁguration Set fax to enter Sleep mode whenever the printer determines that it should. Fax Low Power Support Disable Sleep Note: This menu item is available only in some printer models. Permit Sleep Auto* Fax Conﬁguration Set the storage location for all faxes.
Page 77 Understanding the printer menus Menu item Description Device Operations Set the printer to operate in a special mode, in which it attempts to continue offering as much functionality as possible, despite Safe Mode known issues. Off* For example, when set to On, and the duplex motor is nonfunctional, the printer performs one‑sided printing of the documents even if the job is two‑sided printing.
Page 78 Understanding the printer menus Menu item Description Scanner Conﬁguration Print a Quick Test target page. Scanner Manual Registration Note: Make sure that the margin spacing on the target page Print Quick Test is uniform all the way around the target. If it is not, then the printer margins may need to be reset.
Page 79 Understanding the printer menus Out of Service Erase Menu item Description Out of Service Erase Show information on when the printer memory or hard disk was last sanitized. Memory Last Sanitized Hard Disk Last Sanitized Note: Hard Disk Last Sanitized appears only when a hard disk is installed.
Page 80: Print
Understanding the printer menus Menu item Description Contact Personalize the printer name. The maximum length is 63 characters. Export Conﬁguration File to USB Export the conﬁguration ﬁle to a ﬂash drive. Export Compressed Logs to USB Export the compressed log ﬁles to a ﬂash drive. Print Layout Menu item...
Page 81 Understanding the printer menus Menu item Description Pages per Side Ordering Specify the positioning of multiple page images when using the Pages per Side menu. Horizontal* Reverse Horizontal Vertical Reverse Vertical Pages per Side Orientation Specify the orientation of multiple page images when using the Pages per Side menu. Auto* Landscape Portrait...
Page 82 Understanding the printer menus Menu item Description Download Target Specify where to save all permanent resources, such as fonts and macros, that have been downloaded to the printer. RAM* Disk Note: This menu item appears only when a printer hard disk is installed. Resource Save Determine what the printer does with downloaded resources, such as fonts and macros, when it receives a job that requires more than the...
Page 83 Understanding the printer menus Menu item Description RGB Brightness Adjust the brightness, contrast, and saturation for color output. ‑6 to 6 (0*) Note: This setting does not affect ﬁles where CMYK color speciﬁcations are used. RGB Contrast 0 to 5 (0*) RGB Saturation 0 to 5 (0*) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 84 Understanding the printer menus Menu item Description Job Accounting Set the printer to create a log of the print jobs that it receives. Off* Accounting Log Frequency Specify how often the printer creates a log ﬁle. Daily Weekly Monthly* Log Action at End of Frequency Specify how the printer responds when the frequency threshold expires.
Page 85 Understanding the printer menus Menu item Description Log File Preﬁx Specify the preﬁx for the log ﬁle name. Note: The current host name deﬁned in the TCP/IP menu is used as the default log ﬁle preﬁx. Note: An asterisk (*) next to a value indicates the factory default setting. Menu item Description Print Error Pages...
Page 86 Understanding the printer menus Menu item Description Minimum Line Width Set the minimum stroke width. 1–30 (2*) Notes: • Jobs printed in 1200 dpi use the value directly. • Jobs printed in 4800 CQ use half the value. Lock PS Startup Mode Disable the SysStart ﬁle.
Page 87 Understanding the printer menus Menu item Description Pitch Specify the pitch for ﬁxed or monospaced fonts. 0.08–100 (10*) Note: Pitch refers to the number of ﬁxed‑space characters in a horizontal inch of type. Orientation Specify the orientation of text and graphics on the page. Portrait* Landscape Lines per Page...
Page 88 Understanding the printer menus HTML Menu item Description Font Name Set the font to use when printing HTML documents. Times* Font Size Set the font size to use when printing HTML documents. 1–255 (12*) Scale Scale HTML documents for printing. 1–400% (100*) Orientation Set the page orientation for HTML documents.
Page 89: Paper
Understanding the printer menus Paper Tray Conﬁguration Menu item Description Default Source Set the paper source for all print jobs. Tray [x] (1*) Note: Multipurpose Feeder only appears when Conﬁgure MP is set to Multipurpose Feeder Cassette. Manual Paper Manual Envelope Paper Size/Type Specify the paper size or paper type loaded in each paper source.
Page 90 Understanding the printer menus Menu item Description Feed Direction Set the printer to pick paper from the short edge or long edge direction. Short Edge* Long Edge Note: Long Edge appears only when the longest edge is shorter than the maximum width supported. Note: An asterisk (*) next to a value indicates the factory default setting.
Page 91: Copy
Understanding the printer menus Copy Copy Defaults Menu item Description Content Type Improve the output result based on the content of the original document. Text Text/Photo* Photo Graphics Content Source Improve the output result based on the source of the original document. Black and White Laser Color Laser* Inkjet...
Page 92 Understanding the printer menus Menu item Description Print Page Borders Place a border around each image when printing multiple pages on a single page. Off* Collate Print multiple copies in sequence. Off [1,1,1,2,2,2] On [1,2,1,2,1,2]* “Copy from” Size Set the paper size of the original document. [List of paper sizes] Note: Letter is the U.S.
Page 93 Understanding the printer menus Advanced Imaging Menu item Description Color Balance Adjust the color intensity for cyan, magenta, and yellow. Cyan (0*) Magenta (0*) Yellow (0*) Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout (None*) Default Red Threshold (128*) Default Green Threshold (128*)
Page 94: Fax
Understanding the printer menus Admin Controls Menu item Description Allow Color Copies Print copies in color. Allow Priority Copies Interrupt a print job to make copies. Custom Job Scanning Set the printer to scan the ﬁrst set of original documents using the speciﬁed settings, and then scan the next set with the same or different settings.
Page 95 Understanding the printer menus Fax Setup Menu item Description General Fax Settings Conﬁgure the general fax settings. Fax Name Fax Number Fax ID (Fax Number*) Memory Use (Equal*) Cancel Faxes (Allow*) Fax Number Masking (Off*) Digits to Mask Enable Line Connected Detection (On*) Optimize Fax Compatibility Fax Transport (Analog*) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 96 Understanding the printer menus Menu item Description Fax Send Settings Conﬁgure the fax send settings. Resolution (Standard*) Note: Custom Job Scanning and Scan Preview appear only Original Size (Mixed Sizes*) when a hard disk is installed. Orientation (Portrait*) Sides (Off*) Content Type (Text*) Content Source (Color Laser*) Darkness (5*)
Page 97 Understanding the printer menus Menu item Description Fax Receive Settings Conﬁgure the fax receive settings. Rings to Answer (3*) Auto Reduction (Off*) Paper Source (Auto*) Sides (Off*) Separator Sheets (None*) Separator Sheet Source(Tray 1*) Output Bin(Standard Bin*) Fax Footer (Off*) Fax Footer Time Stamp (Receive*) Holding Faxes Held Fax Mode (Off*)
Page 98 Understanding the printer menus Menu item Description Speaker Settings Set the speaker mode and volume for incoming or outgoing fax. Speaker Mode (On until Connected*) Speaker Volume (Low*) Ringer Volume (On*) Note: An asterisk (*) next to a value indicates the factory default setting. Fax Server Setup Menu item Description...
Page 99: E-Mail
Understanding the printer menus Menu item Description Fax Server Scan Settings Conﬁgure the fax server scan settings. Image Format (PDF (.pdf)*) Content Type (Text*) Content Source (Color Laser*) Fax Resolution (Standard*) Sides (Off*) Darkness (5*) Orientation (Portrait*) Original Size (Mixed Sizes*) Use Multi‑Page TIFF (On*) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 100 Understanding the printer menus Menu item Description SMTP Server Authentication Set the authentication type for the SMTP server. No authentication required* Login / Plain NTLM CRAM‑MD5 Digest‑MD5 Kerberos 5 Device‑Initiated E‑mail Specify whether credentials are required for device‑initiated e‑mail. None* Use Device SMTP Credentials User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail.
Page 101 Understanding the printer menus Menu item Description Global OCR Settings Conﬁgure the settings for optical character recognition (OCR). Recognized Languages Note: This menu item appears only if you have purchased and installed an Auto Rotate OCR solution. Despeckle Auto Contrast Enhance PDF Settings Conﬁgure the PDF settings of the scanned document.
Page 102 Understanding the printer menus Menu item Description Original Size Set the paper size of the original document. [List of paper sizes] (Mixed Sizes*) Sides Specify the orientation of the original document when scanning on both sides of the document. Off* Short Edge Long Edge Note: An asterisk (*) next to a value indicates the factory default setting.
Page 103 Understanding the printer menus Menu item Description Negative Image Create a negative image of the original document. Off* Shadow Detail Adjust the shadow detail in the scanned image. ‑4 to 4 (0*) Scan Edge to Edge Scan the original document from edge to edge. Off* Sharpness Adjust the sharpness in the scanned image.
Page 104 Understanding the printer menus Menu item Description Use cc:/bcc: Enable carbon copy and blind carbon copy in e‑mail. Off* Use Multi‑Page TIFF Enable scanning of multiple TIFF images in one TIFF ﬁle. TIFF Compression Specify the compression type for TIFF ﬁles. JPEG LZW* Text Default...
Page 105: Ftp
Understanding the printer menus Web Link Setup Menu item Description Server Specify the credentials of the server that is hosting the images that are included in the e-mail. Login Password Path File Name Web Link FTP Defaults Menu item Description Format Specify the ﬁle format for the scanned image.
Page 106 Understanding the printer menus Menu item Description PDF Settings Set the PDF format for the scanned image. PDF Version 1.5* Archival Version A‑1a* A‑1b Secure Off* Archival (PDF/A) Off* Content Type Improve the output result based on the content of the original document. Text Text/Photo* Graphics...
Page 107 Understanding the printer menus Menu item Description Darkness Adjust the darkness of the scanned image. -4 to 4 (0*) Orientation Specify the orientation of text and graphics on the page. Portrait* Landscape Original Size Set the paper size of the original document. [List of paper sizes] Notes: •...
Page 108 Understanding the printer menus Menu item Description JPEG Quality Set the quality of a JPEG‑format image. Best for content* Notes: 5–95 • 5 reduces the ﬁle size, but lessens the image quality. • 90 provides the best image quality, but produces a large ﬁle size. Contrast Specify the contrast of the output.
Page 109 Understanding the printer menus Admin Controls Menu item Description Text Default Set the quality of text on a scanned image. 5–95 (75*) Text/Photo Default Set the quality of text or photo image on a scanned image. 5–95 (75*) Photo Default Set the quality of a photo image on a scanned image.
Page 110: Usb Drive
Understanding the printer menus USB Drive Flash Drive Scan Menu item Description Format Specify the ﬁle format for the scanned image. PDF (.pdf)* Note: The settings may vary depending on your printer model. TIFF (.tif) JPEG (.jpg) XPS (.xps) Global OCR Settings Conﬁgure the settings for optical character recognition (OCR).
Page 111 Understanding the printer menus Menu item Description Content Source Improve the output result based on the source of the original document. Black and White Laser Color Laser* Inkjet Photo/Film Magazine Newspaper Press Other Color Specify the color when scanning an image. Black and White Gray Color*...
Page 112 Understanding the printer menus Advanced Imaging Menu item Description Color Balance Adjust the amount of toner used for each color. Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout None* Green Blue Default Red Threshold...
Page 113 Understanding the printer menus Menu item Description Negative Image Create a negative image of the original document. Off* Shadow Detail Adjust the amount of shadow detail visible on a scanned image. ‑4 to 4 (0*) Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Sharpness Adjust the sharpness of a scanned image.
Page 114 Understanding the printer menus Menu item Description Scan Preview Show a preview of the scan on the display. Note: This menu item appears only when a hard disk is installed. Note: An asterisk (*) next to a value indicates the factory default setting. Flash Drive Print Menu item Description...
Page 115: Network/Ports
Understanding the printer menus Menu item Description Pages per Side Orientation Specify the orientation of multiple page images when using Pages per Side menu. Auto* Landscape Portrait Pages per Side Border Print a border around each page image when using Pages per Side menu. None* Solid Separator Sheets...
Page 116 Understanding the printer menus Menu item Description Reset Print Server Reset all active network connections to the printer. Note: This setting removes all network conﬁguration settings. Network Job Timeout Set the time before the printer cancels a network print job. On* (90 seconds) Banner Page Print a banner page.
Page 117 Understanding the printer menus Menu item Description Wi‑Fi Protected Setup Establish a Wi‑Fi network and enable network security. WPS Auto Detect Notes: • WPS Auto Detect appears only when the Wireless Security Mode is set to WEP. Start Push Button Method •...
Page 118 Understanding the printer menus Menu item Description 802.1x Encryption Mode Enable Wi‑Fi security through 802.1x standard. WPA+ Notes: WPA2* • This menu item appears only when the Wireless Security Mode is set to 802.1x - RADIUS. • 802.1x - RADIUS can be conﬁgured only from the Embedded Web Server.
Page 119 Understanding the printer menus Menu item Description Job Buffering Temporarily store print jobs in the printer hard disk before printing. Note: This menu item appears only when a hard disk is installed. Off* Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Auto* Notes: •...
Page 120 Understanding the printer menus Menu item Description Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Auto* Notes: • Auto processes print jobs from computers using either Windows or Macintosh operating systems. • Off ﬁlters PostScript print jobs using the standard protocol. Energy Efficient Ethernet Reduce power consumption when the printer does not receive data from the Ethernet network.
Page 121 Understanding the printer menus Menu item Description Enable mDNS Update the multicast DNS settings. WINS Server Address Specify a server address for Windows Internet Name Service (WINS). Enable BOOTP Allow the BOOTP to assign a printer IP address. Off* Restricted Server List Specify the IP addresses that are allowed to communicate with the printer over TCP/IP.
Page 122 Understanding the printer menus Menu item Description SNMP Versions 1 and 2c Conﬁgure Simple Network Management Protocol (SNMP) versions 1 and 2c to install print drivers and applications. Enabled Allow SNMP Set Enable PPM MIB SNMP Community SNMP Version 3 Conﬁgure SNMP version 3 to install and update the printer security.
Page 123 Understanding the printer menus Menu item Description Base Conﬁguration Set the IPSec base conﬁguration. Default* Compatibility Secure DH (Diffie‑Hellman) Group Proposal Set the IPSec base conﬁguration. modp2048 (14)* Note: This menu item appears only when Base Conﬁguration is set modp3072 (15) to Compatibility.
Page 124 Understanding the printer menus Menu item Description Active Let the printer join networks that require authentication before allowing access. Off* Note: An asterisk (*) next to a value indicates the factory default setting. LPD Conﬁguration Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description LPD Timeout...
Page 125 Understanding the printer menus Menu item Description Local Domains Specify domain names for HTTP and FTP servers. HTTP Proxy IP Address Conﬁgure the HTTP and FTP server settings. FTP Proxy IP Address HTTP Default IP Port HTTPS Device Certiﬁcate FTP Default IP Port Timeout for HTTP/FTP Specify the amount of time before the server connection stops.
Page 126 Understanding the printer menus Menu item Description Job Buffering Temporarily store jobs on the hard disk before printing. Off* Note: This menu item appears only when a hard disk is installed. Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Auto* Notes: •...
Page 127 Understanding the printer menus Menu item Description Show PSK on Setup Page Show the PSK on the Network Setup Page. Group Owner IP Address Specify the IP address of the group owner. Auto‑Accept Push Button Accept requests to connect to the network automatically. Requests Note: Accepting clients automatically is not secure.
Page 128: Security
Understanding the printer menus Security Login Methods Manage Permissions Menu item Description Function Access Control access to the printer functions. Access Address Book in Apps Note: Some menu items appear only when a hard disk is installed. Modify Address Book Manage Shortcuts Create Proﬁles Manage Bookmarks...
Page 129 Understanding the printer menus Menu item Description Administrative Menus Control access to the printer menu settings. Security Menu Network/Ports Menu Paper Menu Reports Menu Function Conﬁguration Menus Supplies Menu Option Card Menu SE Menu Device Menu Device Management Control access to the printer management options. Remote Management Firmware Updates Apps Conﬁguration...
Page 130 Understanding the printer menus Menu item Description Add User Create local accounts to manage access to the printer functions. User Name/Password User Name Password User Name/Password Accounts Add User User Name Accounts Add User Password Accounts Add User PIN Accounts Add User Schedule USB Devices Menu item...
Page 131 Understanding the printer menus Menu item Description Remote Syslog Facility Specify a facility code that the printer uses when sending log events to a remote 0 ‑ Kernel Messages server. 1 ‑ User‑Level Messages 2 ‑ Mail System 3 ‑ System Daemons 4 ‑...
Page 132 Understanding the printer menus Menu item Description E‑mail Log Cleared Alert Send e‑mail notiﬁcation to the administrator when a log entry is deleted. Off* E‑mail Log Wrapped Alert Send e‑mail notiﬁcation to the administrator when the log becomes full and begins to overwrite the oldest entries.
Page 133 Understanding the printer menus Login Restrictions Menu item Description Login failures Specify the number of failed login attempts before the user gets locked out. 1–10 (3*) Failure time frame Specify the time frame between failed login attempts before the user gets locked out. 1–60 minutes (5*) Lockout time Specify the lockout duration.
Page 134 Understanding the printer menus Menu item Description Reserve Job Expiration Set the expiration time that the printer stores print jobs for printing later. Off* 1 Hour 4 Hours 24 Hours 1 Week Require All Jobs to be Held Set the printer to hold all print jobs. Off* Keep duplicate documents Set the printer to print other documents with the same ﬁle name without overwriting...
Page 135: Reports
Understanding the printer menus Solutions LDAP Settings Menu item Description Follow LDAP Referrals Search the different servers in the domain for the logged-in user account. Off* LDAP Certiﬁcate Veriﬁcation Enable veriﬁcation of LDAP certiﬁcates. Miscellaneous Menu item Description Protected Features Show all the features that Function Access Control (FAC) protects regardless of the security permission that the user has.
Page 136 Understanding the printer menus Device Menu item Description Device Information Print a report that contains information about the printer. Device Statistics Print a report about printer usage and supply status. Proﬁle List Print a list of proﬁles that are stored in the printer. Asset Report Print a report that contains the printer serial number and model name.
Page 137: Help
Understanding the printer menus Network Menu item Description Network Setup Page Print a page that shows the conﬁgured network and wireless settings on the printer. Note: This menu item appears only in network printers or printers connected to print servers. Wi‑Fi Direct Connected Clients Print a page that shows the list of devices that are connected to the printer using Wi‑Fi Direct.
Page 138: Securing The Printer
Securing the printer Securing the printer Note: The hard disk is supported only in some printer models. Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data, turn off the printer.
Page 139: Erasing Printer Hard Disk Memory
Securing the printer Erasing printer hard disk memory From the control panel, navigate to: Settings > Device > Maintenance > Out of Service Erase > Sanitize all information on hard disk For non-touch-screen printer models, press to navigate through the settings. Depending on your printer model, select ERASE or Continue.
Page 140 Securing the printer Type of memory Description Hard disk memory Some printers may have a hard disk drive installed. The printer hard disk is designed for printer-speciﬁc functionality. The hard disk lets the printer retain buffered user data from complex print jobs, form data, and font data.
Page 141: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Conﬁguring supply notiﬁcations Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 142: Adjusting The Speaker Volume
Maintaining the printer Adjusting the speaker volume Adjusting the default internal speaker volume Note: The speaker is available only in some printer models. From the control panel, touch Settings > Device > Preferences > Audio Feedback. Adjust the volume. Notes: •...
Page 143: Networking
Maintaining the printer Networking Connecting the printer to a Wi‑Fi network Before you begin, make sure that: • Active Adapter is set to Auto. From the control panel, navigate to Settings > Network/Ports > Network Overview > Active Adapter. For non-touch-screen printer models, press to navigate through the settings.
Page 144 Maintaining the printer Using the Push Button method From the control panel, navigate to: Settings > Network/Ports > Wireless > Wi‑Fi Protected Setup > Start Push Button Method For non-touch-screen printer models, press to navigate through the settings. Follow the instructions on the display. Using the personal identiﬁcation number (PIN) method From the control panel, navigate to: Settings >...
Page 145 Maintaining the printer • To know the password of the Wi-Fi Direct network without showing it on the printer display, from the control panel navigate to Settings > Reports > Network > Network Setup Page. Connecting a mobile device to the printer Before connecting your mobile device, make sure that Wi‑Fi Direct has been conﬁgured.
Page 146 Maintaining the printer For Macintosh users Click the wireless icon, and then select the printer Wi‑Fi Direct name. Note: The string DIRECT-xy (where x and y are two random characters) is added before the Wi-Fi Direct name. Type the Wi‑Fi Direct password. Note: Switch your computer back to its previous network after disconnecting from the Wi-Fi Direct connection.
Page 147: Cleaning Printer Parts
Maintaining the printer Cleaning printer parts Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Page 148 Maintaining the printer Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass • ADF glass pad • Scanner glass...
Page 149 Maintaining the printer • Scanner glass pad Close the scanner cover. If your printer has another ADF glass inside door C, then continue with the following steps. Open door C. Using a damp, soft, lint-free cloth, wipe the following areas: •...
Page 150: Ordering Parts And Supplies
Maintaining the printer • ADF glass in door C Close the door. Cleaning the touch screen CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Page 151: Replacing Parts And Supplies
Maintaining the printer Ordering a toner cartridge Notes: • The estimated cartridge yield is based on the ISO/IEC 19798 standard. • Extremely low print coverage for extended periods of time may negatively affect actual yield. To order a toner cartridge, contact the place where you purchased the printer. Ordering an imaging kit To order an imaging kit, contact the place where you purchased the printer.
Page 152 Maintaining the printer Remove the used toner cartridge. Unpack the new toner cartridge. Insert the new toner cartridge.
Page 153 Maintaining the printer Close door B. Replacing the waste toner bottle Open door B until it clicks into place. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Open door A.
Page 154 Maintaining the printer CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Remove the right side cover.
Page 155 Maintaining the printer Remove the used waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. Unpack the new waste toner bottle. Insert the new waste toner bottle. Insert the right side cover.
Page 156 Maintaining the printer Close door B. Close door A. Replacing an imaging kit Open door B until it clicks into place. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 157 Maintaining the printer Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Remove the right side cover.
Page 158 Maintaining the printer Remove the waste toner bottle. Remove the toner cartridges.
Page 159 Maintaining the printer Remove the used imaging kit. Unpack the new imaging kit. Black imaging kit Black and color imaging kit Notes: • The black imaging kit includes the imaging kit and the black developer unit. • The black and color imaging kit includes the imaging kit and the black, cyan, magenta, and yellow developer units.
Page 160 Maintaining the printer Remove the packing material. Note: If you are replacing the black imaging kit, then insert the magenta, cyan, and yellow developer units into the new imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light. Extended exposure to light may cause print quality problems.
Page 161 Maintaining the printer Insert the imaging kit until it is fully seated. Insert the toner cartridges.
Page 162 Maintaining the printer Insert the waste toner bottle. Insert the right side cover.
Page 163: Moving The Printer
Maintaining the printer Close door B. Close door A. Resetting the supply usage counters From the home screen, touch Settings > Device > Maintenance > Conﬁg Menu > Supply Usage And Counters. Select the counter that you want to reset. Warning—Potential Damage: Supplies and parts without use‑and‑return program agreement terms may be reset and remanufactured.
Page 164: Saving Energy And Paper
Maintaining the printer CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury or printer damage: • Make sure that all doors and trays are closed. • Turn off the printer, and then unplug the power cord from the electrical outlet. •...
Page 165 Maintaining the printer Hibernate mode From the control panel, navigate to: Settings > Device > Power Management > Timeouts > Hibernate Timeout For non‑touch‑screen printer models, press to navigate through the settings. Select the amount of time before the printer enters Hibernate mode. Notes: •...
Page 166: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Page 167: Identifying Jam Locations
Clearing jams • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel. •...
Page 168: Paper Jam In Trays
Clearing jams Paper jam in trays Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in door A Paper jam below the fuser Open door A, and then open door B until it clicks into place. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Page 169 Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 170 Clearing jams Close doors B and A. Paper jam in the fuser Open doors A and B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 171 Clearing jams Open the fuser access door, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 172 Clearing jams Close doors B and A. Paper jam in the duplex unit Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 173 Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door A.
Page 174: Paper Jam In Door C
Clearing jams Paper jam in door C Remove all original documents from the ADF tray. Open door C. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the jammed paper.
Page 175 Clearing jams Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 176 Clearing jams Open the fuser access door, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 177 Clearing jams Close doors A and B.
Page 178: Paper Jam In The Multipurpose Feeder
Clearing jams Paper jam in the multipurpose feeder Note: The multipurpose feeder is available only in some printer models. Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Flex, fan, and align the paper edges before loading. Reload paper.
Page 179: Paper Jam In The Manual Feeder
Clearing jams Paper jam in the manual feeder Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray.
Page 180: Troubleshooting
Troubleshooting Troubleshooting Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Blank or white pages” on “Dark print” on page “Ghost images” on page “Gray or colored background”...
Page 181: Printing Problems
Troubleshooting “Horizontal white lines” “Vertical white lines” on “Repeating defects” on on page 193 page 193 page 194 Printing problems Print quality is poor Blank or white pages Contact your dealer. Dark print Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings >...
Page 182 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Perform Color Adjust. From the control panel, navigate to: Settings > Print > Quality > Advanced Imaging > Color Adjust Print the document. Is the print too dark? Step 2 Go to step 3.
Page 183 Troubleshooting Ghost images Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 184 Troubleshooting Gray or colored background Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Contact your dealer.
Page 185 Troubleshooting Action Step 2 The problem is Contact your dealer. solved. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting from the printer control panel.
Page 186 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Turn off Color Saver. From the control panel, navigate to: Settings > Print > Quality > Color Saver Print the document. Is the print light? Step 4 Go to step 5. The problem is solved.
Page 187 Troubleshooting Missing colors Contact your dealer. Mottled print and dots Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings.
Page 188 Troubleshooting Action Step 4 Contact your dealer. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document. Is the print mottled? Print crooked or skewed Note: Before solving the problem, print the Print Quality Test Pages.
Page 189 Troubleshooting Solid color or black images Contact your dealer. Text or images cut off Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings.
Page 190 Troubleshooting Toner easily rubs off Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 191 Troubleshooting Uneven print density Contact your dealer. Horizontal dark lines Notes: • Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings.
Page 192 Troubleshooting Action Step 2 Contact your dealer. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Print the document. Do dark lines appear on prints? Vertical dark lines Note: Before solving the problem, print the Print Quality Test Pages.
Page 193 Troubleshooting Horizontal white lines Notes: • Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings. •...
Page 194 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 195 Troubleshooting Action Step 2 The problem is Go to step 3. solved. The print job may contain a formatting error or invalid data. Delete the print job, and then send it again. Are the documents printed? Step 3 The problem is Go to step 4.
Page 196 Troubleshooting Slow printing Action Step 1 Go to step 2. The problem is solved. Make sure that the printer cable is securely connected to the printer and to the computer, print server, option, or other network device. Is the printer printing slow? Step 2 Go to step 3.
Page 197 Troubleshooting Action Step 5 Go to step 6. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 198 Troubleshooting Print jobs do not print Action Step 1 The problem is Go to step 2. solved. From the document you are trying to print, open the Print dialog, and then check if you have selected the correct printer. Print the document. Is the document printed? Step 2 The problem is...
Page 199 Troubleshooting The printer is not responding Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 200 Troubleshooting Job prints from the wrong tray or on the wrong paper Action Step 1 Go to step 2. Load the correct paper size and paper Check if you are printing on the correct paper. type. Print the document. Is the document printed on the correct paper? Step 2 The problem is Go to step 3.
Page 201: Network Connection Problems
Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Turn on the printer. Check if the printer is on. Is the printer on? Step 2 Go to step 3. Type the correct printer IP address in Make sure that the printer IP address is correct.
Page 202: Hardware Options Problems
Troubleshooting Action Step 7 The problem is Contact your dealer. solved. Access the Embedded Web Server. Did the Embedded Web Server open? Checking the printer connectivity Print the Network Setup Page. From the control panel, navigate to: Settings > Reports > Network > Network Setup Page For non-touch-screen printer models, press to navigate through the settings.
Page 203: Paper Feed Problems
Troubleshooting Non‑Printer Manufacturer supply The printer has detected an unrecognized supply or part installed in the printer. Your printer is designed to function best with genuine supplies and parts made by the printer manufacturer. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 204 Troubleshooting Collated printing does not work Action Step 1 The problem is Go to step 2. solved. From the control panel, navigate to: Settings > Print > Layout > Collate > On [1,2,1,2,1,2] For non‑touch‑screen printer models, press to navigate through the settings.
Page 205 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 206 Troubleshooting Action Step 2 The problem is Go to step 3. solved. From the control panel, navigate to: Settings > Paper > Tray Conﬁguration > Paper Size/Type For non‑touch‑screen printer models, press to navigate through the settings. Set the paper size and paper type to match the paper loaded in the linked trays.
Page 207: Color Quality Problems
Troubleshooting Action Step 3 Contact your dealer. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document. Do paper jams occur frequently? Jammed pages are not reprinted Action...
Page 208 Troubleshooting Object type Color conversion tables RGB Image • Vivid—Produces brighter, more saturated colors and may be applied to all incoming color formats. RGB Text • sRGB Display—Produces an output that approximates the colors RGB Graphics displayed on a computer monitor. Black toner usage is optimized for printing photographs.
Page 209 Troubleshooting What is manual color correction? When manual color correction is enabled, the printer employs user‑selected color conversion tables to process objects. Manual color correction settings are speciﬁc to the type of object being printed (text, graphics, or images). It is also speciﬁc to how the color of the object is speciﬁed in the software program (RGB or CMYK combinations).
Page 210: Faxing Problems
Troubleshooting Action Step 2 Contact your dealer. The problem is solved. From the control panel, navigate to: Settings > Print > Quality > Advanced Imaging > Color Balance For non-touch-screen printer models, press to navigate through the settings. Adjust the settings. Print the document.
Page 211 Troubleshooting Action Step 4 The problem is Go to step 5. solved. Check the telephone wall jack. Connect the analog telephone directly to the wall jack. Listen for a dial tone. If you do not hear a dial tone, then use a different telephone cable.
Page 212 Troubleshooting Can receive but not send faxes Action Step 1 The problem is Go to step 2. solved. Load the original document properly into the ADF tray or on the scanner glass. Can you send faxes? Step 2 The problem is Contact your dealer.
Page 213: Scanning Problems
Troubleshooting Poor fax print quality Action Step 1 The problem is Go to step 2. solved. Make sure that there are no print quality defects. From the control panel, navigate to: Settings > Troubleshooting > Print Quality Test Pages For non-touch-screen printer models, press to navigate through the settings.
Page 214 Troubleshooting Partial copies of document or photo Action Step 1 The problem is Go to step 2. solved. Make sure that the document or photo is loaded facedown on the upper left corner of the scanner glass. Copy the document or photo. Is the document or photo copied correctly? Step 2 The problem is...
Page 215 Troubleshooting Scan job was not successful Action Step 1 The problem is Go to step 2. solved. Check the cable connections. Make sure that the Ethernet or USB cable is securely connected to the computer and the printer. Resend the scan job. Is the scan job successful? Step 2 The problem is...
Page 216 Troubleshooting Scanner does not respond Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected properly to the printer and the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 217: Contacting Your Dealer
Troubleshooting Adjusting ADF registration From the control panel, navigate to: Settings > Maintenance > Conﬁguration Menu > Scanner Conﬁguration > Scanner Manual Registration For non-touch-screen printer models, press to navigate through the settings. From the Print Quick Test menu, select Start. Place the Print Quick Test page on the ADF tray.
Page 218: Upgrading And Migrating
Upgrading and migrating Upgrading and migrating Hardware Available internal options • Memory cards – PCIe – DDR3 DRAM – Flash memory • Optional cards – Font cards – Firmware cards • Forms and Bar Code • PRESCRIBE • Printer hard disk (SATA) Note: Some options are available only in some printer models.
Page 219 Upgrading and migrating...
Page 220 Upgrading and migrating Attach the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near and easily accessible. Turn on the printer.
Page 221 Upgrading and migrating Installing a memory card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 222 Upgrading and migrating Unpack the memory card. Warning—Potential Damage: Do not touch the connection points along the edge of the card. Insert the memory card until it clicks into place. Attach the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 223 Upgrading and migrating Unpack the optional card. Warning—Potential Damage: Do not touch the connection points along the edge of the card. Push the card ﬁrmly into place.
Page 224 Upgrading and migrating Note: The entire length of the connector on the card must touch and be ﬂush against the controller board. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Attach the access cover. Connect the power cord to the printer, and then to the electrical outlet.
Page 225 Upgrading and migrating Unpack the printer hard disk. Attach the hard disk, and then connect the hard disk interface cable to the controller board. Warning—Potential Damage: Do not touch or press the center of the hard disk.
Page 226 Upgrading and migrating Attach the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 227 Upgrading and migrating Installing optional trays CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 228: Software
Upgrading and migrating Software Installing the printer software Notes: • The print driver is included in the software installer package. • For Macintosh computers with macOS version 10.7 or later, you do not need to install the driver to print on an AirPrint-certiﬁed printer.
Page 229 Upgrading and migrating Notes: – View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. – If you are using a proxy server, then temporarily disable it to load the web page correctly. Select a print driver, and then click Next.
Page 230: Firmware
Upgrading and migrating Firmware Exporting or importing a conﬁguration ﬁle You can export the conﬁguration settings of your printer into a text ﬁle, and then import the ﬁle to apply the settings to other printers. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 231: Notices
Supplies Standard supplies for this product that can be replaced by the user include toner cartridges. Be sure to use only SHARP-speciﬁed products for the toner cartridges.
Page 232 Notices For best copying results, be sure to use only Sharp Genuine Supplies which are designed, engineered, and tested to maximize the life and performance of Sharp products. Look for the Genuine Supplies label on the toner package. GENUINE SUPPLIES...
Page 233 Notices India E-Waste notice This product including components, consumables, parts and spares complies with the “India E-Waste Rules” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1% by weight and 0.01% by weight for cadmium, except for the exemption set in the Rule.
Page 234 The symbol shown above appears on electrical and electronic equipment (or the packaging) to remind the users of this. If the equipment has been used for BUSINESS PURPOSES, please contact your SHARP dealer who will inform you about take-back. You might be charged for the costs arising from take-back. Small equipment (and small quantities) might be taken back by your local collection facility.
Page 235 Notices To prevent damage from electrostatic discharge when performing maintenance tasks such as clearing paper jams or replacing supplies, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer even if the symbol is not present. ENERGY STAR ®...
Page 236 Notices Power consumption Product power consumption The following table documents the power consumption characteristics of the product. Note: Some modes may not apply to your product. Mode Description Power consumption (Watts) Printing The product is generating hard‑copy output from electronic inputs. One-sided: 530 Two-sided: 360 Copy...
Page 237 Notices Factory default Hibernate Timeout for this product in all countries or regions 3 days The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modiﬁed between one hour and one month. Notes on EPEAT-registered imaging equipment products: •...
Page 238 Notices Regulatory notices for telecommunication terminal equipment This section contains regulatory information pertaining to products that contain the analog facsimile card: Regulatory Type/Model Number: LEX-M03-002 Notice to users of the US telephone network: FCC requirements This equipment complies with Part 68 of the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachments (ACTA).
Page 239 Notices telephone number of the sending machine or such business, other entity, or individual. (The telephone number provided may not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.) See your user documentation in order to program this information into your fax machine. Notice to users of the Canadian telephone network This product meets the applicable Innovation, Science and Economic Development Canada technical speciﬁcations.
Page 240 Notices This device uses an RJ-11C modular connector. Contact your point of purchase if a BT adapter is required. The part number is 80D1873. Some parameters required for compliance with Spark's telepermit requirements are dependent on the equipment associated with this device. The associated equipment shall be set to operate within the following limits for compliance to Spark's speciﬁcations: •...
Page 241 Notices Uso del prodotto in Svizzera Questo prodotto richiede un ﬁltro toni Billing svizzero, a installare su tutte le linee che ricevono impulsi remoti in Svizzera. Federal Communications Commission (FCC) compliance information statement This product has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Page 242 Notices 日本の VCCI 規定製品にこのマークが表示されている場合、次の要件を満たしています。この装置は、クラス B 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすことがあります。取扱説明書に従って正しい取り扱いをしてください。 VCCI-B Innovation, Science and Economic Development Canada compliance statement This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Standard ICES-003. Avis de conformité aux normes de l’Innovation, Sciences et Développement économique Canada Cet appareil numérique de classe B est conforme aux exigences de la norme canadienne relative aux équipements pouvant causer des interférences NMB-003.
Page 243: Index
Index Index cannot open Embedded Web conﬁguring the e‑mail server Server 201 settings 42 accessing the controller cannot scan from a conﬁguring the settings board 218 fax speaker 142 computer 213 adapter plug 57 cannot send faxes 212 conﬁguring Universal paper 23 adding contacts 21 cannot send or receive faxes 210 conﬁguring Wi‑Fi Direct 144...
Page 244 Index e‑mail 50 encrypting fax troubleshooting fax destination 60 printer hard disk 139 cannot receive faxes 212 FTP address 65 enlarging a copy 40 cannot send faxes 212 creating an e‑mail shortcut 50 envelopes cannot send or receive creating an FTP shortcut 65 loading 25, 26 faxes 210 creating bookmarks 20...
Page 245 Index horizontal white lines 193 loading the multipurpose Network Overview 115 humidity around the printer 235 feeder 25 Notiﬁcations 71 loading trays 23 Out of Service Erase 79 locating the security slot 138 PCL 86 PDF 85 icons on the home screen PostScript 85 showing 17 Power Management 73...
Page 246 Index installing 228 printer hard disk print jobs not printed 198 encrypting 139 optional card print quality installing 224 installing 222 cleaning the scanner 147 printer hard disk memory 139 ordering Print Quality Test Pages 137 erasing 139 fuser maintenance kit 151 print quality troubleshooting printer is not responding 199 ordering a black and color...
Page 247 Index using the scanner glass 63 status of parts scanning to a ﬂash drive 65 checking 150 reducing a copy 40 scanning to an FTP server status of supplies removing paper jam using the control panel 64 checking 150 in the multipurpose feeder 178 scheduling a fax 60 storing print jobs 37 in trays 168...
Page 248 Index incorrect margins 184 using the automatic document jammed pages are not feeder (ADF) 39, 42, 63 reprinted 207 using the control panel job prints from the wrong panel with 4.3‑inch tray 200 touch‑screen display 14 job prints on the wrong using the home screen 16 paper 200 using the scanner...

Sharp MX-C357F User Manual

Quick Links

Troubleshooting

Need help?

Questions and answers

Related Manuals for Sharp MX-C357F

Summary of Contents for Sharp MX-C357F

Table of Contents