Sharp MX-C311 Maintenance & Safety Manual

Digital full color multifunctional system

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Page 1 DIGITAL FULL COLOR MULTIFUNCTIONAL SYSTEM Maintenance & Safety Guide Maintenance & Safety Guide Maintenance & Safety Guide Please read first Please read this guide first to ensure safe use of the machine. Before installing this product, be sure to read the "TO ENSURE SAFE USE OF THE MACHINE"...
Page 2 Model Number Serial Number Date of Purchase Place of Purchase Authorized Sharp Printer Service Department Number Notice for Users in U.S.A. EMC (this machine and peripheral devices) WARNING:...
Page 3: Table Of Contents
Contents TO ENSURE SAFE USE OF THE MACHINE ....3 Cautions ....3 Warnings .
Page 4 SHARP Service Department. • Aside from instances provided for by law, SHARP is not responsible for failures occurring during the use of the product or its options, or failures due to incorrect operation of the product and its options, or other failures, or for any damage that occurs due to use of the product.
Page 5: To Ensure Safe Use Of The Machine
TO ENSURE SAFE USE OF THE MACHINE Cautions • Do not make any modifications to this machine. Doing so may result in personal injury or damage to the machine. • Do not make copies of anything which is prohibited from copying by law. The following items are normally prohibited from printing by national law.
Page 6: Warnings
TO ENSURE SAFE USE OF THE MACHINE Warnings • When turning off the power, be sure to press the [POWER] key on the operation panel, then wait 20 seconds and switch off the main power switch. In the event that the main power is suddenly interrupted due to a power failure or other reason, turn the machine power back on and then turn it off in the correct order.
Page 7 With the exception of instances provided for by law, Sharp Corporation bears no responsibility for any damages or loss due to the loss of stored document data.
Page 8: Laser Information
TO ENSURE SAFE USE OF THE MACHINE Laser information Wave length Pulse times (North America and Europe) Output power Caution Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure. This Digital Equipment is CLASS 1 LASER PRODUCT (IEC 60825-1 Edition 1.2-2001) For North America: This Digital Equipment is rated Class 1 and complies with 21 CFR 1040.10 and...
Page 9: Installation Requirements
INSTALLATION REQUIREMENTS Improper installation may damage this product. Please note the following during initial installation and whenever the machine is moved. 1. The machine should be installed near an accessible power outlet for easy connection. 2. Be sure to connect the power cord only to a power outlet that meets the specified voltage and current requirements.
Page 10 INSTALLATION REQUIREMENTS Do not install the machine in a location with poor air circulation. A small amount of ozone is created inside the machine during printing. The amount of ozone created is not sufficient to be harmful; however, an unpleasant odor may be noticed during large copy runs, and thus the machine should be installed in a room with a ventilation fan or windows that provide sufficient air circulation.
Page 11: Supplies
Standard supplies for this product that can be replaced by the user include paper, toner cartridges, and staple cartridges for the finisher. Be sure to use only SHARP-specified products for the toner cartridges, finisher staple cartridge, and transparency film. For best copying results, be sure to use only Sharp Genuine Supplies which are designed, engineered, and tested to maximize the life and performance of Sharp products.
Page 12: Replacing Supplies And Maintenance
REPLACING SUPPLIES AND MAINTENANCE This section explains the procedures for replacing supplies such as toner and staple cartridges and routine maintenance. Replacing the toner cartridges Be sure to replace the toner cartridge when the message "Change the toner cartridge." appears. In copy mode Ready to scan for copy.
Page 13 Open the front cover. Locations of color toner cartridges (Y): Yellow (M): Magenta (C): Cyan (Bk): Black Pull the toner cartridge toward you. Example: Replacing the yellow toner cartridge REPLACING SUPPLIES AND MAINTENANCE (Bk)
Page 14 REPLACING SUPPLIES AND MAINTENANCE Take out the new toner cartridge, hold it with both hands, and shake 5 or 6 times horizontally. • When shaking the toner cartridge, be sure to shake with the protective material inserted in the cartridge. If you shake the cartridge after removing the protective material, toner may spill out.
Page 15 REPLACING SUPPLIES AND MAINTENANCE Insert the new toner cartridge horizontally and push it firmly in. The shape of the toner cartridge varies by color. Insert in the same location as the toner cartridge that was removed.
Page 16 Store the toner in a location that is cooler than 104°F (40°C). Storage in a hot location may cause the toner in the cartridge to solidify. • If a toner cartridge other than a SHARP-recommended toner cartridge is used, the machine may not attain full quality and performance and there is a risk of damage to the machine.
Page 17: Replacing The Toner Collection Container
Replacing the toner collection container The toner collection container collects excess toner that is produced during printing. When the toner collection container becomes full, "Replace used toner container." will appear. Follow the procedure below to replace the toner collection container. It is also necessary to remove the toner collection container in order to replace the transfer unit.
Page 18 REPLACING SUPPLIES AND MAINTENANCE Remove the toner collection container. • If the toner collection container is tipped forward too far, it will not be possible to remove it. • Do not point the holes down as used toner will spill out. •...
Page 19 Turn the lock lever on the toner collection container to the left. Turn the lock lever to the left until it stops. If the lock lever does not turn, check if the toner collection container is installed correctly. In particular, make sure that the top left corner of the toner collection container is correctly in place.
Page 20: Replacing The Developer Cartridge / Drum Cartridge
REPLACING SUPPLIES AND MAINTENANCE Replacing the developer cartridge / drum cartridge Before replacing the developer cartridge or drum cartridge, turn off the main power of the machine and wait briefly. Replacing the developer cartridge Your service technician will replace the developer cartridge. Only replace the cartridge as explained below if your service technician instructs you to.
Page 21 Open the main charger cover. (1) Turn the main charger cover lock levers in the direction of an arrow below. When the lock levers are horizontal, the lock is released. (2) Grasp the lock levers and tip the cover forward. REPLACING SUPPLIES AND MAINTENANCE...
Page 22: Remove The Developer Cartridge
REPLACING SUPPLIES AND MAINTENANCE Remove the developer cartridge. (1) Grasp the developer cartridge lock and pull it forward and down. (2) Squeeze the lever on the developer cartridge (3) Pull the developer cartridge out horizontally. (4) Support the developer cartridge near the middle with your hand and completely remove the developer cartridge.
Page 23 Shake the new developer cartridge 5 or 6 times as shown. Hold the developer cartridge firmly as shown below and shake forward and back, left and right. Remove the protective material after shaking the developer cartridge. • The part of the developer cartridge shown below is easily deformed or damaged.
Page 24: On The Machine
REPLACING SUPPLIES AND MAINTENANCE Insert the new developer cartridge horizontally. Insert the new developer cartridge in the same location as the cartridge that was removed. • Do not tilt the developer cartridge or insert it in the wrong direction or orientation.
Page 25 Hold the developer cartridge with one hand and slowly remove the seal with the other hand. Slowly pull the seal straight and horizontally out. If excessive force is used or the seal is pulled out diagonally, it may tear. There is a mark (red belt) on the end of the seal. After removing the seal, be sure to verify that the mark (red belt) is on the end of the seal.
Page 26 REPLACING SUPPLIES AND MAINTENANCE Install the toner collection container. ☞ Replacing the toner collection container (page 15) Close the front cover. Take care that your fingers are not pinched when closing the cover.
Page 27: Turn On The Power
Turn on the power. Switch the main power switch "ON" and press the [POWER] key ( operation panel to turn on the operation panel power. Caution • Do not throw the developer cartridge into a fire. Toner may fly and cause burns.
Page 28: Replacing The Drum Cartridge
REPLACING SUPPLIES AND MAINTENANCE Replacing the drum cartridge Your service technician will replace the drum cartridge. Only replace the cartridge as explained below if your service technician instructs you to. Follow the instructions carefully. • Do not leave the drum cartridge outside of its package for a long time, and do not remove cartridge from its package in a location where there is bright sunlight or bright light.
Page 29 Remove the protective material from the drum cartridge and slowly insert the drum cartridge along the guides. Make sure that the on the machine as you insert the drum cartridge. • To remove the protective material, slowly pull it straight out so that it does not tear.
Page 30: Replacing The Staple Cartridge In The Finisher
REPLACING SUPPLIES AND MAINTENANCE Replacing the staple cartridge in the finisher When the staple cartridge runs out of staples, a message will appear in the operation panel. Follow the procedure below to replace the staple cartridge. Open the cover. While pressing the lever over to the left, slide the finisher to the left until it stops.
Page 31 Remove the empty staple cartridge from the staple case. Gently grasp the right side of the staple cartridge as shown and lift to the left and up. The lock will release easily. After the lock releases, continue lifting the staple cartridge to the left and up to remove it. •...
Page 32 REPLACING SUPPLIES AND MAINTENANCE Replace the staple case. Push the staple case in until it clicks into place. Slide the finisher back to the right. Gently slide the finisher back to the right until it locks into its original position. Close the cover.
Page 33: Regular Maintenance
Regular maintenance To ensure that the machine continues to provide top quality performance, periodically clean the machine. Warning Do not use a flammable spray to clean the machine. If gas from the spray comes in contact with hot electrical components or the fusing unit inside the machine, fire or electrical shock may result.
Page 34: Cleaning The Main Charger Of The Photoconductive Drum
REPLACING SUPPLIES AND MAINTENANCE Scanning area If colored lines or white lines appear in images scanned using the automatic document feeder, clean the scanning area (the thin long glass next to the document glass). Cleaning the main charger of the photoconductive drum If black lines or colored lines appear even after you have cleaned the document glass and automatic document feeder, use the charger cleaner to clean the main charger.
Page 35 Release the lock levers and open the main charger cover. ☞ Replacing the developer cartridge (page 18) Remove the charger cleaner. (1) Flip down the charger cleaner lock (A) in the direction of the arrow, and lift the left end of the charger cleaner. (2) Move the charger cleaner to the left and pull it out.
Page 36: Clean The Main Charger
REPLACING SUPPLIES AND MAINTENANCE Clean the main charger. (1) Gently push the charger cleaner all the way in. (2) Gently pull the charger cleaner out. (3) Repeat the above (1) to (2) three times. • Take care not to let the tip of the charger cleaner become soiled by toner.
Page 37 Repeat step 5 with each of the other main chargers. Main charger There are a total of 4 places to be cleaned in the machine as shown. Replace the charger cleaner in its original position. Insert the tip of the charger cleaner in toward the right and then press down on the end of the charger cleaner.
Page 38 REPLACING SUPPLIES AND MAINTENANCE Install the toner collection container. ☞ Replacing the toner collection container (page 15) Close the front cover. Take care that your fingers are not pinched when closing the cover. Turn on the power. Switch the main power switch "ON" and press the [POWER] key ( operation panel to turn on the operation panel power.
Page 39: Cleaning The Bypass Tray Rollers
Cleaning the bypass tray rollers If you find that paper fed from the bypass tray misfeeds or is soiled by the roller, remove and clean the roller. If misfeeds or soiling continue to occur, replace the roller. Before starting, remove the paper from the bypass tray. Press the [POWER] key ( to turn off the panel power, and then switch the main power switch to the off position.
Page 40 REPLACING SUPPLIES AND MAINTENANCE To clean the rollers, wipe each roller with a clean cloth. Caution When cleaning the rollers, be careful not to injure your hands. Do not touch the surface of the roller if your hands are dirty. •...
Page 41 REPLACING SUPPLIES AND MAINTENANCE Turn on the power. Switch the main power switch "ON" and press the [POWER] key ( ) on the operation panel to turn on the operation panel power.
Page 42: Cleaning The Automatic Document Feeder Rollers
REPLACING SUPPLIES AND MAINTENANCE Cleaning the automatic document feeder rollers If you find that originals fed through the automatic document feeder misfeed or are soiled by the rollers, remove the rollers and clean them. If misfeeds or soiling continue to occur, replace the rollers. Before starting, remove any originals from the automatic document feeder.
Page 43 To clean the removed rollers, wipe each roller with a clean cloth. Caution When cleaning the rollers, be careful not to injure your hands. Do not touch the surface of the roller if your hands are dirty. • If the dirt is difficult to remove, moisten the cloth with water or a neutral detergent.
Page 44 REPLACING SUPPLIES AND MAINTENANCE Turn on the power. Switch the main power switch "ON" and press the [POWER] key ( operation panel to turn on the operation panel power. After turning on the power, make sure that an error message regarding replacement of the roller does not appear.
Page 45: Cleaning The Laser Unit
Cleaning the laser unit When the laser unit inside the machine becomes dirty, line patterns (colored lines) may form in the printed image. Follow the steps below to clean the laser unit. Identifying lines (colored lines) caused by a dirty laser unit •...
Page 46 REPLACING SUPPLIES AND MAINTENANCE Open the front cover and remove the toner collection container. ☞ Replacing the toner collection container (page 15) Remove the cleaning tool for the writing unit from the front cover.
Page 47 Make sure that the cleaner at the tip of the cleaning tool is not dirty. If the cleaner is dirty, remove the cleaner and replace it with a clean one. For the procedure for replacing the cleaner, see steps 5 through 7. If the cleaner is not dirty, go to step 8.
Page 48 REPLACING SUPPLIES AND MAINTENANCE Remove the dirty cleaner. Firmly grasp the tool close to where the cleaner is attached. Use your other hand to press down on the hook that secures the cleaner and remove the cleaner. Return the removed cleaner to the toner collection container. Attach the new cleaner to the cleaning tool.
Page 49: Clean The Laser Unit
Clean the laser unit. (1) Point the cleaner down and slowly insert the tool into the hole that you wish to clean. The parts of the writing unit that require cleaning are indicated by labels similar to (A). (2) Insert the cleaning tool all the way into the hole and then pull it back out.
Page 50: Replace The Cleaning Tool
REPLACING SUPPLIES AND MAINTENANCE Repeat step 8 to clean all holes in the laser unit. There are a total of 4 holes to be cleaned in the laser unit. If the cleaner becomes dirty during cleaning, replace with a new cleaner.
Page 51 Close the front cover. Take care that your fingers are not pinched when closing the cover. Turn on the power. Switch the main power switch "ON" and press the [POWER] key ( operation panel to turn on the operation panel power. REPLACING SUPPLIES AND MAINTENANCE ) on the...
Page 52: Cleaning The Pt Charger Of The Primary Transfer Belt Unit
REPLACING SUPPLIES AND MAINTENANCE Cleaning the PT charger of the primary transfer belt unit If black or colored lines still remain after the document glass / automatic document feeder and main charger have been cleaned, use the PT charger cleaner to clean the PT charger. Press the [POWER] key ( to turn off the panel power, and then switch the main power switch to the off position.
Page 53 Clean the PT charger. (1) Slowly pull the PT charger cleaner out until you feel a slight resistance. (2) Slowly push the PT charger cleaner back in. (3) Repeat the above (1) to (2) three times. Install the toner collection container. ☞...
Page 54 REPLACING SUPPLIES AND MAINTENANCE Close the front cover. Take care that your fingers are not pinched when closing the cover. Turn on the power. Switch the main power switch "ON" and press the [POWER] key ( operation panel to turn on the operation panel power. ) on the...
Page 55: Specifications
SPECIFICATIONS Machine specifications / copier specifications Name Type Display Photoconductive type Printing method Developer system Fusing system Scanning resolution Printing resolution Scanning gradation Printing gradation Original sizes / types Copy sizes Print margins Digital Full Color Multifunctional System MX-C311/MX-C401 Desktop 8.5 inch color touch panel LCD OPC drum Electrophotographic system (laser)
Page 56 5-1/2" x 8-1/2", A4, B5, A5, 16K Paper weight: Plain paper (16 lbs. to 28 lbs. (60 g/m to 105 g/m Paper capacity: Plain paper (21 lbs. (80 g/m sheets Paper types: SHARP-recommended plain paper, recycled paper and colored paper )) 500...
Page 57 Paper types:SHARP-recommended plain paper, recycled paper, and colored paper Output method: Face-down output Output capacity: 250 sheets (using SHARP-recommended 8-1/2" x 11" or A4 paper) (The maximum number of sheets that can be held varies depending on ambient conditions in the installation location, the type of paper, and the storage conditions of the paper.)
Page 58 SPECIFICATIONS Machine specifications / copier specifications (Continued) Interface port Required power supply Power consumption Typical electricity consumption Dimensions Weight Overall dimensions * Type A connectors are located on the front and back right of the machine (two connectors); however, the connectors cannot be used simultaneously. The connector on the back of the machine is not initially available for use.
Page 59: Continuous Copying Speeds
Continuous copying speeds* Model Copy ratio Copy mode B5, 8-1/2" x 11", 16K * Copy speed during output of the second copy and following copies when performing continuous one-sided copying of the same page (excluding offset output) using plain one-sided paper from a tray other than the bypass tray. Ambient environment (Humidity) 54˚F...
Page 60: Acoustic Noise Emission (Measurement According To Iso7779)
SPECIFICATIONS Acoustic noise emission (measurement according to ISO7779) Model Sound power level L Printing mode (continuous printing) Standby mode Sound pressure level L (actual measurement) Bystander positions Printing mode Operator positions Bystander positions Standby mode Operator positions MX-C310/ MX-C311 Color: 6.9 B B/W: 6.9 B 5.3 B Color: 53 dB (A)
Page 61: Automatic Document Feeder Specifications
Automatic document feeder specifications 8-1/2" x 14" to 5-1/2" x 8-1/2", A4 to A5, long paper (max. width 8-1/2" (216 mm) x max. length 19-5/8"* (500 mm), Original sizes scanning in mono 2 mode of one side only is possible in fax and image scan modes) One-sided 9 lbs.
Page 62: Business Card Feeder Specifications
SPECIFICATIONS Business card feeder specifications Model MX-BTX1 2-1/64" x 3-33/64" to 2-11/64" x 3-19/32" Original sizes (51 mm x 89 mm to 55 mm x 91 mm) Original weight 13 lbs. to 32 lbs. (50 g/m Capacity Stack height 9/64" (3.5 mm) minimum, 17/64" (6.5 mm) maximum 4-1/2"...
Page 63: 500-Sheet Paper Feed Unit Specifications
Paper weight Plain paper (16 lbs. to 28 lbs. (60 g/m Paper capacity 500 sheets (21 lbs. (80 g/m SHARP-recommended plain paper, recycled paper, and colored Paper types paper When "Auto-Inch" detection is selected: 8-1/2" x 14", 8-1/2" x 13", 8-1/2" x 11", 7-1/4" x 10-1/2", Automatic paper 5-1/2"...
Page 64: Finisher Specifications
SPECIFICATIONS Finisher specifications Model MX-FN12 8-1/2" x 14", 8-1/2" x 13-1/2", 8-1/2" x 13-2/5", 8-1/2" x 13", Paper sizes 8-1/2" x 11", 7-1/4" x 10-1/2", 5-1/2" x 8-1/2", envelopes, A4, B5, A5, 16K Thin paper (15 lbs. to 16 lbs. (55 g/m (16 lbs.
Page 65 Finisher specifications (Continued) Maximum 30 sheets number of sheets for stapling* *1 The maximum number of sheets that can be held varies depending on ambient conditions in the installation location, the type of paper, and the storage conditions of the paper. *2 Up to 20 envelopes can be output.
Page 66: Printer Specifications
SPECIFICATIONS Printer specifications Type Built-in Same as continuous copying speed (When printing same Continuous document continuously on 8-1/2" x 11" (A4) plain paper in printing speed non-offset mode, excluding processing time.) Printing 600 x 600 dpi / 1200 x 1200 dpi resolution Printer driver PCL5c, PCL6, PostScript 3 compatible*...
Page 67: Network Scanner / Internet Fax Specifications
Network scanner / Internet Fax* Type Built-in 100 x 100, 200 x 200, 300 x 300, 400 x 400, 600 x 600 Scanning Internet Fax: 200 x 100, 200 x 200, 200 x 400, 400 x 400, resolution (dpi) 600 x 600 (200 x 100, 200 x 200 when file type is TIFF-S) Halftone can be selected for resolutions other than 200 x 100 dpi.
Page 68: Pull Scan Function (Twain) Specifications
SPECIFICATIONS Pull scan function (TWAIN) specifications Supported TCP/IP (IPv4) protocol Supported client Windows 98 / Me / 2000 / XP / Server 2003 / Vista / Server 2008 PC operating systems Color modes Full Color, Grayscale, Mono Diffusion, Mono 2 gradation 75 dpi, 100 dpi, 150 dpi, 200 dpi, 300 dpi, 400 dpi, 600 dpi Resolution (The resolution can be specified by entering a numerical value...
Page 69: Facsimile Specifications
Facsimile specifications Model MX-FXX3 Applicable Public switched telephone network, PBX telephone line Scanning 8 x 3.85 lines/mm (Standard), 8 x 7.7 lines/mm (Fine, Fine-Halftone), 8 x 15.4 lines/mm (Super Fine, Super Fine - resolution Halftone), 16 x 15.4 lines/mm (Ultra Fine, Ultra Fine - Halftone) (supports ITU-T standards) Transmission...
Page 70 SPECIFICATIONS Facsimile specifications (Continued) Extension telephone connection Number of one-touch keys for storing destinations* Number of destinations that can be stored in a group (1 key)* Remarks Timer transmission Program function F-code transmission Image memory *1 Transmission speed is for an 8-1/2" x 11" or A4 document with approximately 700 characters at standard resolution (8 x 3.85 lines/mm) sent in high speed mode (33.6 kbps (JBIG) or 14.4 kbps).
Page 71 Information that the administrator of the machine requires is printed on the back of this page. (Separate this page from the manual and keep it in a safe place. In addition, fill in the name of the administrator and the administrator's contact information in the left hand margin.)
Page 72: To The Administrator Of The Machine
TO THE ADMINISTRATOR OF THE MACHINE (Separate this page from the manual and keep it in a safe place.) Factory default passwords When accessing the system settings, the administrator password is required to log in with administrator rights. The system settings can be configured in the Web pages as well as on the operation panel.
Page 73: For The Users Of The Fax Function
For the users of the fax function ABOUT THE TELEPHONE CONSUMER PROTECTION ACT OF 1991 The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including FAX machines, to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message...
Page 74 If the equipment is causing harm to the telephone network, your telephone company may ask you to disconnect the equipment until the problem is resolved. If you have any questions or problems which cannot be solved by reading this manual, please contact. Sharp Electronics Corporation 1 Sharp Plaza, Mahwah, NJ 07495 Telephone: 1-800-BE-SHARP A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA.
Page 75 Sharp. You should be aware, however, that Sharp does not itself extend any...
Page 76 RENs of all the devices does not exceed five." The REN of this equipment is indicated on the facsimile expansion kit. Sharp Electronics of Canada Ltd. 335 Britannia Road East, Mississauga, Ontario, L4Z 1W9 Canada AVIS POUR NOS UTILISATEURS AU CANADA AVIS : Le présent matériel est conforme...
Page 77: Trademark Acknowledgments
• IBM, PC/AT, and PowerPC are trademarks of International Business Machines Corporation. • Sharpdesk is a trademark of Sharp Corporation. • Sharp OSA is a trademark of Sharp Corporation. • RealVNC is a trademark of RealVNC Limited. • All other trademarks and copyrights are the property of their respective owners.
Page 80 SHARP ELECTRONICS CORPORATION 1 Sharp Plaza, Mahwah, New Jersey 07495-1163. www.sharpusa.com SHARP ELECTRONICS OF CANADA LTD. 335 Britannia Road East, Mississauga, Ontario, L4Z 1W9 PRINTED IN CHINA This manual has been printed using a vegetable-based 2008K soy oil ink to help protect the environment.

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Mx-c401

Sharp MX-C311 Maintenance & Safety Manual

To Ensure Safe Use of the Machine

Installation Requirements

Supplies

Replacing Supplies and Maintenance

Specifications

To the Administrator of the Machine

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