CommScope Arris SURFboard SBG10 DOCSIS 3.0 User Manual
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CommScope Arris SURFboard SBG10 DOCSIS 3.0 User Manual

CommScope Arris SURFboard SBG10 DOCSIS 3.0 User Manual

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SURFboard
SBG10 DOCSIS
3.0 Cable Modem
, User Guide Revision x.3
P/N 365-095-32809

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Summary of Contents for CommScope Arris SURFboard SBG10 DOCSIS 3.0

  • Page 1 ® ® SURFboard SBG10 DOCSIS 3.0 Cable Modem , User Guide Revision x.3 P/N 365-095-32809...
  • Page 2 ARRIS copyrights and trademarks © 2020 ARRIS Enterprises LLC. All Rights Reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, LLC (“ARRIS”).

  • Page 3: Safety And Regulatory Information

    Safety and regulatory information Read all safety and regulatory information before installing your device and setting up your home network connection. Important safety instructions Read this before you begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: ■...
  • Page 4 : Safety and regulatory information ■ Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed. ■ Place this device on a stable surface. ■...

  • Page 5: Fcc Statements

    FCC Declaration of Conformity CommScope, Inc, 3871 Lakefield Drive, Suwanee, GA 30024, declares that the SURFboard device complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.

  • Page 6: Wireless Lan Information

    Wireless LAN information Note: This applies to devices that provide Wi-Fi capability. This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and Orthogonal Frequency-Division Multiple Access (OFDMA) radio technologies. The device is designed to be interoperable with any other wireless DSSS and OFDMA products that comply with: ■...

  • Page 7: Caring For The Environment By Recycling Your Arris Equipment

    Caring for the environment by recycling your ARRIS equipment Please do not dispose of this product with your residential or commercial waste. Contact your local authorities for information about practices established for your region. If collection systems are not available, call ARRIS Technical Support at 1-877-466-8646 for assistance.

  • Page 8: Table Of Contents

    Table of contents Safety and regulatory information................3 FCC statements......................5 Wireless LAN information.....................6 Caring for the environment by recycling your ARRIS equipment........7 Chapter 1: Getting started............... 10 In the box........................10 Additional items needed (not included).............11 System requirements....................11 Contact information......................12 Chapter 2: Product overview..............
  • Page 9 Change your Wi-Fi network name (SSID)..............46 Chapter 7: Protecting and monitoring your Wi-Fi network.......48 Prevent unauthorized access..................48 Change the user password....................48 Set up firewall protection..................... 50 Set up parental controls....................52 Set up IP filtering......................53 Set up MAC address filtering..................55 Set up port triggers.......................

  • Page 10: Chapter 1: Getting Started

    Chapter 1 Getting started ® ® Welcome to the next generation of ultra high-speed ARRIS SURFboard DOCSIS 3.0 Wi-Fi cable modems. The SURFboard SBG10 is a combination DOCSIS 3.0 cable modem and two- port Ethernet router with Wi-Fi. It uses DOCSIS 3.0 technology to provide ultra high‑speed Internet access on your home or small business network.

  • Page 11: Additional Items Needed (Not Included)

    Chapter 1: Getting started Item Description Power Adapter Power cord for an electrical wall outlet connection Software License & Contains safety and regulatory information, software Warranty Card license, and warranty for the Wi-Fi cable modem. SBG10 Quick Start Provides information for installing the Wi-Fi cable Guide modem and setting up a secure Wi-Fi connection on your home network.

  • Page 12: Contact Information

    Chapter 1: Getting started Contact information For technical support and additional ARRIS product information: ■ Visit the ARRIS Support website: www.arris.com/selfhelp ■ Call ARRIS Technical Support: 1-877-466-8646 SURFboard ® SBG10 DOCSIS ® 3.0 Cable Modem User Guide Revision x.3...

  • Page 13: Chapter 2: Product Overview

    Chapter 2 Product overview Front panel Power Send/Receive Online Wireless 2.4GHz Wireless 5 GHz SBG10 front view SBG10 front panel LED icons LED icon Blinking On (solid) Not applicable – icon does not blink. Power is properly connected. Scanning for upstream (send) and Upstream (Send) and Downstream downstream (receive) channel (Receive) channels are connected.

  • Page 14: Rear Panel

    Chapter 2: Product overview LED icon Blinking On (solid) Wi-Fi enabled device on your home network, such as a laptop, tablet, printer, or a Wi-Fi telephone. ■ The WPS Pairing process between Wi-Fi enabled with encrypted or unencrypted Wi-Fi data activity. your SBG10 and WPS-enabled device was successful.

  • Page 15: Wi-Fi Cable Modem Label

    Chapter 2: Product overview SBG10 rear panel ports & connectors Port name Description Reset button Reset button located on the rear panel of your SBG10 that can be used to either reboot your Wi-Fi cable modem or reset your Wi-Fi cable modem configuration settings. See Reset the SBG10 configuration using the Reset button (page 62) for more information.
  • Page 16 Chapter 2: Product overview Sample Wi-Fi cable modem label To receive Internet service, contact your service provider for assistance. You may have to provide the following information listed on the SBG10 Wi-Fi cable modem label: ■ Wi-Fi Cable Modem Model name (SBG10) ■...

  • Page 17: Chapter 3: Installing The Wi-Fi Cable Modem

    Chapter 3 Installing the Wi-Fi cable modem CAUTION: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Connect the SBG10 to your client device Before installing your SBG10: ■...

  • Page 18: Establish An Internet Connection

    Chapter 3: Installing the Wi-Fi cable modem 1. Check that a coaxial cable is already connected to a cable wall outlet or RF splitter (not included). 2. Connect the other end of the coaxial cable to the Cable connector on the rear of your SBG10.

  • Page 19: Chapter 4: Using Your Wi-Fi Cable Modem Web Manager

    Chapter 4 Using your Wi-Fi Cable Modem Web Manager Use your SBG10 Web Manager to view and monitor the network configuration settings and operational status of your SBG10. Note: If you did not purchase your SBG10 from a retail store, you may notice a few blocked configuration settings in the SBG10 Web Manager that cannot be modified.
  • Page 20 Chapter 4: Using your Wi-Fi Cable Modem Web Manager SBG10 login screen 3. Type password in the Password field. This is the default user password (case-sensitive) to log in to your SBG10 Web Manager. Note: You must enter the default user password if you are logging on to your SBG10 Web Manager for the first time.
  • Page 21 Chapter 4: Using your Wi-Fi Cable Modem Web Manager SBG10 web manager alerts message box Note: ARRIS recommends that you change the default user password for network security to protect your Wi-Fi home network from unauthorized user access on the Internet. Choose one of the following options: ■...

  • Page 22: Sbg10 Web Manager Menu Bar

    Chapter 4: Using your Wi-Fi Cable Modem Web Manager ■ Special characters: ! @ # $ % & * 9. Enter your new user password again in the Repeat New Password field. 10. Enter the inactivity time (30 to 900 seconds) in the Login Timeout field. This is the amount of time (in seconds) allowed for the Web Manager to be inactive before it times out and closes.

  • Page 23: Sbg10 Web Manager-Available Languages

    Chapter 4: Using your Wi-Fi Cable Modem Web Manager Menu option Function ■ Event Log ■ CM (cable modem) status ■ Configuration Logout Closes the SBG10 Web Manager. SBG10 Web Manager-available languages The SBG10 Web Manager is available in the following languages: ■...

  • Page 24: Get Help

    Chapter 4: Using your Wi-Fi Cable Modem Web Manager SBG10 language screen 6. Click the Language drop-down arrow in the Basic Setup section. 7. Select the language from the Language drop-down list. 8. Scroll down to the bottom of the screen and click Apply. The Product Registration screen will display.

  • Page 25: Exit The Sbg10 Web Manager

    Chapter 4: Using your Wi-Fi Cable Modem Web Manager SBG10 field level help Exit the SBG10 Web Manager To log out and close the SBG10 Web Manager: ■ Click Logout button located above the SBG10 Web Manager menu bar. SBG10 Web Manager logout button SURFboard ®...

  • Page 26: Chapter 5: Setting Up A Wi-Fi Network Connection

    Chapter 5 Setting up a Wi-Fi network connection Note: Your home network connection must be up and running on the Internet before you can set up your Wi-Fi network connections. Before proceeding, check that your SBG10 and computer or other client device can connect to the Internet using a wired Ethernet cable connection, see Connect the SBG10 to your client device (page 17) for...
  • Page 27 Chapter 5: Setting up a Wi-Fi network connection SBG10 login screen 3. Type password in the Password field. This is the default user password (case-sensitive) to log in to the SBG10 Web Manager. SBG10 login screen 4. Click Apply to open the SBG10 Web Manager. The Alerts!! message box displays: SBG10 web manager alerts message box 5.
  • Page 28 Chapter 5: Setting up a Wi-Fi network connection The Product Registration message box displays. SBG10 product registration screen 6. Click Register now, Ask me later, or Stop asking to proceed. 7. Click the Basic Setup main menu tab on the SBG10 Web Manager menu bar to open the System Basic Setup screen.
  • Page 29 Chapter 5: Setting up a Wi-Fi network connection 9. Click Next to open the Wi-Fi Network Name & Passphrase screen. SBG10 quick start wizard - screen 2 of 7 10. Choose one of the following to set up your Wi-Fi Network Name in the Network Name (SSID) field for logging on to your Wi-Fi home network: ■...
  • Page 30 Chapter 5: Setting up a Wi-Fi network connection should be as unique as possible to protect your Wi-Fi home network and deter hackers or unauthorized access to your Wi-Fi home network. Note: ARRIS recommends that you change the default Wi-Fi Security Key to a more secure Wi-Fi network password to protect your Wi-Fi home network from unauthorized access.
  • Page 31 Chapter 5: Setting up a Wi-Fi network connection to change the Wi-Fi security code for your Wi-Fi home network after completing the quick start wizard. 14. Click Next to open the User Security Configuration screen. SBG10 quick start wizard - screen 5 of 7 This step lets you change the default or current user password to log on to the SBG10 Web Manager.
  • Page 32 Chapter 5: Setting up a Wi-Fi network connection SBG10 quick start wizard - screen 6 of 7 20. Click Apply to accept your Wi-Fi network settings and open the Settings Applied screen. - or - Click Previous to go back to the previous screen and change your Wi-Fi network name and/or user password.

  • Page 33: Set Up A Wi-Fi Network Connection Using Your Client Device

    Chapter 5: Setting up a Wi-Fi network connection Set up a Wi-Fi network connection using your client device Note: You will need the and to connect your client devices to your home network. The default network name and network password are listed on the SBG10 label. Select one of the following network connection options for the client device you are using to set up a Wi-Fi network connection on your Wi-Fi home network.
  • Page 34 Chapter 5: Setting up a Wi-Fi network connection Sample available Wi-Fi networks window 2. Locate and left-click on the SBG10 Wi-Fi network name or SSID (for example, ARRIS- ####) for your SBG10 from the list of available Wi-Fi networks. The default SSID is located on the Wi-Fi cable modem label on the bottom of your SBG10.
  • Page 35 Chapter 5: Setting up a Wi-Fi network connection 4. Click Connect to open the Connect to a Network window and set up your new network password. Network connection window 5. Enter the Network Security Key (your Wi-Fi network password) in the Security key field. Note: You can use the default Wi-Fi Security Key code listed on the SBG10 label or enter your own personal Wi-Fi network password.
  • Page 36 Chapter 5: Setting up a Wi-Fi network connection Control panel-network and sharing center window 3. Click Manage wireless networks under Control Panel Home side panel to open the Manage Wireless Networks window. 4. Click Add to open the Manually Connect to a Wireless Network window. Manually connect to a wireless network window 5.
  • Page 37 Chapter 5: Setting up a Wi-Fi network connection Manually connect to a wireless network window 6. Enter the SBG10 Wi-Fi network name or SSID (ARRIS-####) for your SBG10 in the Network name field. The default SSID is listed on the Wi-Fi cable modem label on the bottom of your SBG10. Note: You have the option to change your Wi-Fi network name or SSID after setting up your Wi-Fi network connection.

  • Page 38: Android Device

    Chapter 5: Setting up a Wi-Fi network connection The Successfully added <Network name> message for your new Wi-Fi network should appear. 13. Click the Close button to exit. Android device From any screen on your client device: Select to open the Settings screen.

  • Page 39: Test Your Wi-Fi Network Connection

    Chapter 5: Setting up a Wi-Fi network connection Test your Wi-Fi network connection Perform the following connectivity test to check that Wi-Fi connections were established for the SBG10 and the other Wi-Fi devices on your Wi-Fi home network: 1. Check if your Wi-Fi devices successfully connected to your Wi-Fi network, then disconnect the Ethernet cable (if connected) from your computer and the SBG10.

  • Page 40: Chapter 6: Configuring Your Wi-Fi Network

    Chapter 6 Configuring your Wi‑Fi network Set up your Wi-Fi network 1. Open a web browser and log onto your SBG10 to open the SBG10 Web Manager. Start your SBG10 Web Manager (page 19) for more information, if necessary. 2. Click the Wireless 2.4 GHz or Wireless 5 GHz main menu tab on the SBG10 Web Manager menu bar for the Wi-Fi frequency range you are setting up for your Wi-Fi network.
  • Page 41 ‑ Fi network Chapter 6: Configuring your Wi SBG10 5 GHz wireless network screen 4. Select the Enable Wireless checkbox to turn ON Wi-Fi networking on your home network. - or - Deselect the Enable Wireless checkbox to turn OFF Wi-Fi networking on your home network.
  • Page 42 ‑ Fi network Chapter 6: Configuring your Wi Note: When Broadcast Network Name (SSID) is enabled, your SSID is visible and available to unauthorized Wi-Fi clients that are within range to connect to your home network. 7. Select High, Medium, or Low for the Tx (Transmit) Power Level of the Wi-Fi radio. 8.

  • Page 43: Set Up Wps On Your Wi-Fi Network

    ‑ Fi network Chapter 6: Configuring your Wi ■ WPA/WPA2-PSK (TKIP/AES) (most compatible): Wi-Fi Protected Access version 2 with Pre-Shared Key. ■ WPA2-PSK (AES) (recommended) : Wi-Fi Protected Access version 2 with Pre-Shared Key. 13. Enter a string of either ASCII characters or hexadecimal numbers (0 thru 9, A thru F) in the Wi-Fi Security Key field to create your WPA Pre-Shared Key.
  • Page 44 ‑ Fi network Chapter 6: Configuring your Wi ■ c. PIN Code – Enter the WPS PIN code (numeric password) listed in the Device PIN Code field. 7. Click BASIC from the Wireless submenu option you are setting up. SBG10 5 GHz wireless network screen 8.
  • Page 45 ‑ Fi network Chapter 6: Configuring your Wi Deselect the Broadcast Network Name (SSID) checkbox to turn OFF displaying your SSID as an available Wi-Fi network to outside users. Note: When Broadcast Network Name (SSID) is enabled, your SSID is visible and available to unauthorized Wi-Fi clients that are within range to connect to your home network.

  • Page 46: Change Your Wi-Fi Network Name (Ssid)

    ‑ Fi network Chapter 6: Configuring your Wi ■ Open (not secure): Network security is not set for your Wi-Fi network. This network security option allows access to your Wi-Fi network without a Wi-Fi Security Key (network password). ■ WEP (64/128) (poor security): Wired Equivalent Privacy. ■...
  • Page 47 ‑ Fi network Chapter 6: Configuring your Wi SBG10 2.4 GHz Wireless - Change SSID Screen 4. Ensure that the Enable Wireless checkbox is selected. This enables your home network. 5. Delete the current network name in the Wireless Network Name (SSID) field. 6.

  • Page 48: Chapter 7: Protecting And Monitoring Your Wi-Fi Network

    Chapter 7 Protecting and monitoring your Wi-Fi network After you have successfully connected the SBG10 and your Wi-Fi devices, you should configure the SBG10 to protect your Wi-Fi network from unwanted and unauthorized access by any Wi-Fi network devices that are within range of your Wi-Fi network. Although network security for the SBG10 is already configured, you can use the SBG10 Web Manager to set the level of security and access that you want to allow on your Wi-Fi network.
  • Page 49 Chapter 7: Protecting and monitoring your Wi-Fi network Note: The setting under the Other Settings section applies to the amount of inactivity time (in seconds) allowed before the SBG10 Web Manager automatically logs out. SBG10 Login Settings Screen 3. Enter your current password in the Old Password field. 4.

  • Page 50: Set Up Firewall Protection

    Chapter 7: Protecting and monitoring your Wi-Fi network SBG10 system basic setup screen Set up firewall protection You can set up firewall filters to protect your computer and other network devices on your home network from hackers, viruses, and other attacks from the Internet. To set the firewall protection level: 1.
  • Page 51 Chapter 7: Protecting and monitoring your Wi-Fi network 2. Click FIREWALL SETTINGS from the Firewall submenu options list to display the Firewall Settings screen (see Figure 46 below). 3. Select the Enable Firewall checkbox to turn ON firewall protection on your home network.

  • Page 52: Set Up Parental Controls

    Chapter 7: Protecting and monitoring your Wi-Fi network ■ IPSec Pass Through ■ PPTP Pass Through ■ L2TP Pass Through ■ Block Fragmented IP Packets 5. Click Apply. Set up parental controls You can set up the following Parental Controls to manage and limit the usage and activity for specific users and network devices on your home network: ■...

  • Page 53: Set Up Ip Filtering

    Chapter 7: Protecting and monitoring your Wi-Fi network 4. Enter the 12-digit (hexadecimal) Trusted MAC addresses of any connected computers on your home network in the Trusted MAC Addresses fields and then click Apply. Repeat for each additional MAC address that you want to add. 5.
  • Page 54 Chapter 7: Protecting and monitoring your Wi-Fi network Set up client IP filters screen 3. Click Add button to open the Add Client IP Filter dialog. Add client IP filter screen 4. Enter the starting and ending Client IP addresses for the range you are setting up in the Client IP Address field.

  • Page 55: Set Up Mac Address Filtering

    Chapter 7: Protecting and monitoring your Wi-Fi network Set up MAC address filtering MAC filtering allows you to define up to twenty Media Access Control (MAC) address filters to prevent computers from sending outgoing TCP/UDP traffic to the WAN via their MAC addresses.

  • Page 56: Set Up Port Triggers

    Chapter 7: Protecting and monitoring your Wi-Fi network 7. Repeat steps 3 through 6 for each MAC address that you want to add. 8. Click Apply. Set up port triggers You can use Port Triggers to configure dynamic triggers to specific devices on your LAN. This allows special applications that require specific port numbers with bi-directional traffic to function properly.

  • Page 57: Set Up The Dmz Host

    Chapter 7: Protecting and monitoring your Wi-Fi network 6. Select TCP, UDP, or BOTH for the Port Trigger from the Format drop-down list. 7. Enter the starting and ending port numbers of the Port Trigger range in the Inbound Port fields.

  • Page 58: Chapter 8: Managing Your Wi-Fi Cable Modem And Connected Networks

    Chapter 8 Managing your Wi-Fi cable modem and connected networks Use the SBG10 Web Manager to view and monitor the network configuration settings and operational status of your SBG10. You can also configure your network connections and wireless security settings. See Protecting and monitoring your Wi-Fi network (page 48) for more information.

  • Page 59: View The Sbg10 Product And Status Information

    Chapter 8: Managing your Wi-Fi cable modem and connected networks SBG10 device status screen 4. Click Close to exit. View the SBG10 product and status information The System Information screen displays general product information, including the software (or firmware) version and the current network connection status of the SBG10. To open the System Information page: 1.
  • Page 60 Chapter 8: Managing your Wi-Fi cable modem and connected networks SBG10 status – system information screen (1 of 2) SBG10 status – system information screen (2 of 2) SURFboard ® SBG10 DOCSIS ® 3.0 Cable Modem User Guide Revision x.3...

  • Page 61: Back Up Your Sbg10 Configuration

    Chapter 8: Managing your Wi-Fi cable modem and connected networks Back up your SBG10 configuration You can save a backup copy of the current SBG10 configuration settings to your local computer. You could use the backup file to restore your custom SBG10 settings if you made changes that you no longer want.

  • Page 62: Reset The Sbg10 Configuration Using The Reset Button

    Chapter 8: Managing your Wi-Fi cable modem and connected networks Reset the SBG10 configuration using the Reset button To reset your SBG10 configuration back to the factory default settings: SBG10 Reset button 1. Insert the end of a paper clip or other small object with a narrow tip into the Reset slot on the back of your SBG10.

  • Page 63: Restore The Sbg10 Configuration

    Chapter 8: Managing your Wi-Fi cable modem and connected networks Restore the SBG10 configuration Warning: This action will delete your current SBG10 configuration settings and allow you to restore a previously saved SBG10 configuration. Note: After the configuration settings are restored, the SBG10 automatically reboots, and you will have to log on using the default username (admin) and password (password).

  • Page 64: Chapter 9: Troubleshooting Tips

    Chapter 9 Troubleshooting tips If the solutions listed in the Troubleshooting Solutions table below do not solve your problem, please contact your service provider for assistance. Your service provider may ask for the status of the SBG10 front panel LEDs, see for more information. You may have to reset the SBG10 Wi-Fi cable modem configuration to its original factory settings if the SBG10 is not functioning properly.

  • Page 65: Front Panel Led Icons And Error Conditions

    Chapter 9: Troubleshooting tips Gateway problem Possible solution ■ Check that the Power, Online, and Wireless LED icons on the front panel are lit up solid. ■ Contact your service provider for assistance. ■ If the problem continues after checking the coaxial cable Wi-Fi devices cannot send or receive data and Ethernet connections and your IP address, check the...

  • Page 66: Chapter 10: Warranty Information

    Chapter 10 Warranty information SURFboard SBG10 Wi-Fi cable modem ARRIS Enterprises, LLC ("ARRIS") Retail purchasers: If you purchased this Product directly from ARRIS or from an authorized ARRIS retail reseller, ARRIS warrants to you, the original end user customer, that (A) the Product, excluding Software, will be free from defects in materials and workmanship under normal use, and (B) with respect to Software, (i) the media on which the Software is provided will be free from defects in material and workmanship under normal use, and (ii)
  • Page 67 Chapter 10: Warranty information INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE. Some states do not allow for the exclusion of implied warranties, so the above exclusion may not apply to you. What additional provisions should I be aware of? Because it is impossible for ARRIS to know the purposes for which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection of the Product for its installation and use.
  • Page 68 Chapter 10: Warranty information SURFboard ® SBG10 DOCSIS ® 3.0 Cable Modem User Guide Revision x.3...
  • Page 70 Corporate Headquarters CommScope · Hickory · North Carolina · 28602 · USA T: 1-828-324-2200 www.commscope.com...

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