Related Manuals for CommScope ARRIS SURFboard SB6183
Summary of Contents for CommScope ARRIS SURFboard SB6183
- Page 1 ® ® SURFboard SB6183 DOCSIS 3.0 Cable Modem User Guide, STANDARD Revision x.4 P/N 365-095-24153...
- Page 2 CommScope to provide notification of such revision or change. ARRIS and the ARRIS Logo are trademarks of CommScope, Inc. and/or its affiliates. All other trademarks are the property of their respective owners.
- Page 3 Safety and regulatory information Read all safety and regulatory information before installing your device and setting up your home network connection. Important safety instructions Read this before you begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: ■...
- Page 4 ■ Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed. ■ Place this device on a stable surface. ■ Avoid damaging the device with static by touching the coaxial cable when it is attached to the earth-grounded coaxial cable-TV wall outlet.
- Page 5 FCC Declaration of Conformity CommScope, Inc, 3871 Lakefield Drive, Suwanee, GA 30024, declares that the SURFboard device complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.
- Page 6 Caring for the environment by recycling your ARRIS equipment Please do not dispose of this product with your residential or commercial waste. Contact your local authorities for information about practices established for your region. If collection systems are not available, call ARRIS Technical Support at 1-877-466-8646 for assistance.
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Page 7: Table Of Contents
Table of contents Chapter 1: Getting started................. 8 In the box........................8 Additional item(s) needed (not included)............9 System requirements...................... 9 Contact Information......................9 Chapter 2: Product overview..............10 Front panel........................10 Rear panel........................11 Cable modem label....................... 12 Chapter 3: Installing your SB6183............13 Connect the SB6183 to your computer................ -
Page 8: Chapter 1: Getting Started
Chapter 1 Getting started ® ® The ARRIS SURFboard SB6183 DOCSIS 3.0 Cable Modem provides a secure ultra high- speed broadband connection to the Internet for your computer and other network-enabled devices on your home or small business network. This Guide provides a product overview and instructions for installing and setting up your SB6183 to get it connected to your home network. -
Page 9: Additional Item(S) Needed (Not Included)
Chapter 1: Getting started Item Description Quick Start Card Basic information for installing your cable modem and connecting to the Internet on your home network. Additional item(s) needed (not included) The following item is not included in the box and must be purchased separately, if required: ■... -
Page 10: Chapter 2: Product Overview
Chapter 2 Product overview Front panel SB6183 front view SB6183 front panel LED icons LED Icon Blinking On (Solid) Not applicable – icon does not Green: Power is properly connected. blink. Scanning for a downstream Green: Non-bonded downstream channel is (receive) channel connection. -
Page 11: Rear Panel
Chapter 2: Product overview LED Icon Blinking On (Solid) Scanning for an Internet Green: Startup process completed. connection. *Blue: Indicates DOCSIS 3.0 operation (high-speed Internet access) which may not be available in all locations. Check with your service provider for availability in your area. Rear panel SB6183 rear view SB6183 rear panel ports &... -
Page 12: Cable Modem Label
Chapter 2: Product overview Cable modem label The cable modem label is located on the bottom of the SB6183. It contains the cable modem ID that you may need when contacting your service provider or ARRIS Technical Support. To receive Internet service, contact your service provider for assistance. You may need to provide the following information listed on the cable modem label: ■... -
Page 13: Chapter 3: Installing Your Sb6183
Chapter 3 Installing your SB6183 CAUTION: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Before starting the installation, make sure of the following: ■... -
Page 14: Establish An Internet Connection
Chapter 3: Installing your SB6183 SB6183 connection diagram 1. Check that a coaxial cable is already connected to a cable wall outlet or RF splitter (not included). 2. Connect the other end of the coaxial cable to the Cable connector on the rear of the SB6183. - Page 15 Chapter 3: Installing your SB6183 5. Check that the Power, Receive, Send, and Online front panel LEDs on the SB6183 light up in sequential order. See Front panel (page 10) for additional LED status information. ■ If all four LEDs did not light up Solid and you are not connected to the Internet, you may have to contact your service provider to reactivate your SB6183 or check for possible signal issues.
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Page 16: Chapter 4: Using The Cable Modem Web Manager
Chapter 4 Using the cable modem web manager The SB6183 Web Manager is available to view and monitor the cable modem operational status and network configuration settings. You can also use the web manager to reset or reboot the SB6183. Start the SB6183 web manager 1. -
Page 17: Sb6183 Web Manager Screen Options
Chapter 4: Using the cable modem web manager SB6183 web manager screen options Get help The Help Pages screen provides a brief description for each web manager screen. ■ Click the Help menu button or link on the SB6183 Web Manager screen to open the SB6183 Help Pages screen. -
Page 18: Chapter 5: Monitoring Your Cable Modem And Connected Network
Chapter 5 Monitoring your cable modem and connected network Note: You may notice that some of the SB6183 Web Manager configuration settings may be blocked and cannot be modified. This may be due to some restrictions set up by your service provider to prevent unauthorized modifications to certain cable modem configuration parameters. -
Page 19: View The Sb6183 Product Information
Chapter 5: Monitoring your cable modem and connected network SB6183 status screen View the SB6183 product information The SB6183 Product Information screen displays the hardware and firmware versions, MAC address, serial number and operation status for the SB6183. To open the Addresses screen: 1. -
Page 20: View The Sb6183 Event Log
Chapter 5: Monitoring your cable modem and connected network View the SB6183 event log The SB6183 generates a running log of the time and events or activities that it detects during the cable modem operation. Note: This information may be useful to help diagnose and correct any problems that may occur with your cable modem. -
Page 21: Reset The Sb6183 Configuration Settings
Chapter 5: Monitoring your cable modem and connected network SB6183 configuration screen Reset the SB6183 configuration settings You can restore the SB6183 to the factory default settings using the Configuration screen. This process will delete the current settings and take approximately 5 to 30 minutes to complete. -
Page 22: Reboot The Sb6183
Chapter 5: Monitoring your cable modem and connected network Restore factory defaults dialog box 4. Click OK to continue. The SB6183 Web Manager will automatically open when the Reset All Defaults process is finished. Reboot the SB6183 To restart the SB6183: 1. -
Page 23: Exit The Sb6183 Web Manager
Chapter 5: Monitoring your cable modem and connected network Cable modem-reboot dialog box 4. Click OK. The following message will display: The device has been reset… RELOAD. 5. Click RELOAD to open the SB6183 web manager. Exit the SB6183 web manager To exit the SB6183 web manager: ■... -
Page 24: Chapter 6: Troubleshooting Tips
Chapter 6 Troubleshooting tips If the solutions listed in the Troubleshooting Solutions table below do not solve your problem, please contact your service provider for assistance. Your service provider may ask for the status of the SB6183 front panel LEDs, see Front panel LED icons and error conditions (page 25) for more information. -
Page 25: Front Panel Led Icons And Error Conditions
Chapter 6: Troubleshooting tips Modem problem Possible solution ■ Check that all cable and power connections on your cable Cannot access the internet modem and computer are properly connected. ■ Check that the Power and Online LED icons on the front panel are lit up solid. - Page 26 Warranty Information CommScope, Inc. ("ARRIS") Retail Purchasers If you purchased this Product directly from ARRIS or from an authorized ARRIS retail reseller, ARRIS warrants to you, the original end user customer, that (A) the Product, excluding Software, will be free from defects in materials and workmanship under normal use, and (B)
- Page 27 INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE. Some states do not allow for the exclusion of implied warranties, so the above exclusion may not apply to you. What additional provisions should I be aware of? Because it is impossible for ARRIS to know the purposes for which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection of the Product for its installation and use.
- Page 28 Corporate Headquarters CommScope · Hickory · North Carolina · 28602 · USA T: 1-828-324-2200 www.commscope.com...
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