Troubleshooting; Common Issues - Dirt Devil EV3320 User Manual

TROUBLESHOOTING

COMMON ISSUES

OBSERVATION SOLUTION
•
• Make sure that the main switch of the robot vacuum is turned on
Cannot start
• Make sure that the host is powered on.
the machine
• If the problem persists, please reset the robot vacuum (see the
"Operating Instructions / System Reset" section on page 11).
Robot vacuum
• Check whether the robot vacuum is stuck or blocked by obstacles
suddenly stops
• Check whether the battery is too low
working
• If the problem persists, please shut it down, wait for 3 seconds,
and then restart it
• Make sure the robot vacuum has been powered on.
Cannot make a
• Set the time and schedule the time for automatic sweep with the app
sweep schedule
• Make sure the schedule time has been set correctly
• Check whether the robot vacuum power is too low to start sweep.
• Check the suction inlet for any obstruction.
Suction • Empty the Dust bin.
too weak
• Clean lters with water.
• Check whether lters are wet due to water or other liquids on the oor.
Let lters dry naturally thoroughly before use.
• Please check whether the charging dock is correctly connected to the power
supply, and the indicator light illuminates when the power is on.
• When the robotic vacuum cleaner is normally connected to the charging dock,
the indicator light extinguishes.
Cannot charge
• If the robotic vacuum cleaner is connected to the charging dock, but the
the machine
indicator light does not extinguish and the robotic vacuum cleaner does not
respond, please use a dry cloth to wipe the charging pole piece at the bottom
of the robotic vacuum cleaner and the charging piece of the charging dock,
and then try again.
• If the device still can not be charged after performing the above operations,
please contact service@eProSelect.com
14
Wi-Fi CONNECTION FAILURE
If you cannot use your smart phone to control
the robot vacuum, try the following solutions.
If the problem persists, please email our customer
service staff at service@eproselect.com
Wi-Fi Status CAUSE
Robot vacuum is
connected to the router,
The white light
but cannot be connected
is normally on
to the network.
Robot vacuum cannot
The white light be connected to the
wireless router.
ashes QUICKLY
The Wi-Fi connection has
The white light
been reset or has not
ashes SLOWLY
been set up before.
• If other operations are triggered during the networking process,
the indicator light changes, and the device still maintains the
network con guration status.
• If the connection between the mobile phone and the robot vacuum
fails, you can reset the Wi-Fi again to enter the network
con guration mode and add it again.
• Due to version upgrades and renewals, please follow the ePro Clean
app internal guide for actual operation.
SOLUTION
• Check whether the router is
connected to the network.
• Contact the network operator to
nd out whether there are any
network connection problems.
• Check whether the network name
and password have been changed.
• If necessary, reset the Wi-Fi
connection
• Establish a Wi-Fi connection
to the robot vacuum.
• If necessary, reset the
Wi-Fi connection.