Epson TM-J9000 Technical Reference Manual
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Epson TM-J9000 Technical Reference Manual

Epson TM-J9000 Technical Reference Manual

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TM-J9000/J9100
Technical Reference
Guide
405266806
Rev. F

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Summary of Contents for Epson TM-J9000

  • Page 1 TM-J9000/J9100 Technical Reference Guide 405266806 Rev. F...

  • Page 3: Table Of Contents

    1.1.2 TM-J9000/J9100 Options ........
  • Page 4 Chapter 4 Troubleshooting 4.1 When the ERROR LED is Flashing ............4-1 4.1.1 Recovery from Recoverable Errors .

  • Page 5: Restriction Of Use

    ❏ Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)

  • Page 6: Revision Information

    Rev. C All pages Feeder guide modified Restriction of Use added vii, p.1-2 EPSON TM-J9000/J9100 Driver added EPSON TM-J9000/J9100 Driver API Reference Manual added EPSON TM-J9000/J9100 Driver .NET API Reference Manual added p.1-5 Additional description added for scanning speed A-12 Printable area for continuous check reading added Rev.

  • Page 7: About This Manual

    About This Manual Aim of the Manual This manual was created to provide information on the TM-J9000/J9100 printer for anyone who is developing hardware, installations, or programs. Programmers will also want to consult other documents. Contents of the Manual Chapter 1 General Features: Gives a general description of features, plus specifications.

  • Page 8: Safety Precautions

    Shut down your equipment immediately if it produces smoke, a strange odor, or unusual noise. Continued use may lead to fire or electric shock. Immediately unplug the equipment and contact your dealer or a Seiko Epson service center for advice. ❏...
  • Page 9 To ensure safety, unplug this product prior to leaving it unused for an extended period. ❏ Do not use ink cartridges other than those manufactured by EPSON for this unit. Use of other types of ink may damage the printer and voids the warranty. viii...

  • Page 10: Chapter 1 General Features

    Chapter 1 General Features 1.1 Product Models There are two models of the TM-J9000/J9100 printer. One is the standard model, and the other is the ASF model that can process a maximum of 25 sheets without reloading. 1.1.1 Unpacking ❏ Printer ❏...

  • Page 11: Tm-J9000/J9100 Specifications

    1.2 TM-J9000/J9100 Specifications Table 1-2 Printer specifications TM-J9000 TM-J9100 Print method Serial ink-jet dot matrix, Serial ink-jet dot matrix, 64 nozzles × 1 line 64 nozzles × 2 lines 180 × 180 dpi Print resolution Font A/Font B:12 × 24/9 × 17...
  • Page 12 180,000 hours MCBF 2,470,000 transactions Ink cartridge life SJIC8: 20,000,000 characters (using SJIC6 or SJIC7: 15,000,000 font B with EPSON standard print characters (using font B with pattern in economy mode) EPSON standard print pattern in economy mode) Temperature Printing 10 ~ 35°C {50 ~ 95°F}...

  • Page 13: Image Scanner Specifications

    1.2.1 Image Scanner Specifications Table 1-3 Scanner specifications Image scanner Scanner type CIS (contact image sensor) specifications 203 × 203 dpi Resolution Scanning mode 256-level gray scale Data transmission format Scanning area Checks: (H × W): 100* mm × max. 238 mm (*100 mm = fixed) {3.94"...

  • Page 14: Chapter 2 Setup

    TM-J9000/J9100 Technical Reference Guide Chapter 2 Setup 2.1 Part Names Scanner Roll paper section Control panel Feeder Card entrance Power switch Roll paper cover open button Validation section Carriage cover tab Figure 2-1 Printer front Scanner cover Card delivery slot...
  • Page 15 PAPER OUT LED VALIDATION/ VALIDATION/ FEEDER LED FEEDER LED ID LED ID LED FEED button FEED button (TM-J9000) Single color model (TM-J9100) Two color model Figure 2-4 Control panel Table 2-1LED indicators Name Meaning POWER LED Power is on. Off: Power is off.

  • Page 16: Power Switch And Power Switch Cover

    TM-J9000/J9100 Technical Reference Guide 2.2 Power Switch and Power Switch Cover Press the power switch to turn the printer on or off. A power switch cover, included in the box with the printer, is intended to prevent the power switch from being pressed accidentally.

  • Page 17: Setup Flow

    2.3 Setup Flow To get the best performance from your printer, you need to make appropriate settings based on your environment. The setup flow is as follows: 1. Printer setup ❏ Attach the feeder guide. (See Section “2.4.1, Attaching the Feeder Guide,”...

  • Page 18: Printer Setup

    TM-J9000/J9100 Technical Reference Guide 2.4 Printer Setup 2.4.1 Attaching the Feeder Guide You can make sure a check is inserted straight by using the feeder guide. Attach the feeder guide as described in the steps below: 1. Hold the edge of the feeder guide carefully.
  • Page 19 2. Check that the ejection lever is open. If it is closed, open it. The ejection lever is open. The ejection lever is closed. Figure 2-7 Ejection lever positions Note: Be sure not to injure your fingers on the lever. 3.

  • Page 20: Connecting The Printer Power Supply

    Figure 2-10 Removing the pocket unit 2.4.3 Connecting the Printer Power Supply WARNING: Be sure to use the EPSON PS-180 power supply unit. Using an incorrect power supply unit may cause fire or electrical shock. 1. Make sure the printer’s power switch is turned off.

  • Page 21: Installing The Ink Cartridge

    2.4.4 Installing the Ink Cartridge CAUTION: Be sure to use genuine EPSON ink cartridges to give the printer the best performance. Using ink not manufactured by EPSON may damage your printer. The TM-J9100 has two separate cartridges, one for black and one for color ink (either red, green, or blue.) Therefore, the TM-J9100 has two INK LEDs, one for black and one for color.
  • Page 22 Figure 2-13 Removing a used cartridge 4. Take a new ink cartridge out of its packing and remove the yellow tape. CAUTION: You must not remove any tape on which the EPSON logo is printed. Figure 2-14 Removing the yellow tape Rev. F...

  • Page 23: Installing Roll Paper

    8. When the POWER LED quits flashing and stays on, the printer is ready for printing. 2.4.5 Installing Roll Paper CAUTION: Be sure to use the specified roll paper. See Section 1.2, “TM-J9000/J9100 Specifications,” on page 1-2. To avoid injuries and/or machine failure, make sure not to touch anything other than the roll paper when the roll paper cover is open.
  • Page 24 TM-J9000/J9100 Technical Reference Guide 3. If there is a used roll, remove the core. If you are installing paper for the first time, skip this step. 4. Install a new paper roll. Note: Note the direction that the paper comes off the roll.

  • Page 25: Connecting The Printer To The Host Pc

    Do not change the DIP switch position from the position shown in the illustration above. 2.6 Installing and Setting Up the Drivers You need the TM-J9000/J9100 driver to use the printer. Note: Ask your dealer how to obtain the driver.

  • Page 26: Adjusting Various Settings

    TM-J9000/J9100 Technical Reference Guide 2.7 Adjusting Various Settings 2.7.1 DIP Switches DIP switch 2 is available on the printer connector panel. DIP switch 2 Figure 2-18 Connector panel 2.7.1.1 DIP switch 2 settings • To the left (as shown in the illustration above): when the USB interface is used.
  • Page 27 Table 2-2 Memory switch 1 Switch No. Function Set by Memory Switch Setting Mode Transmission of power on Does not transmit Transmits — information Reserved Fixed to Off — — Conditions for BUSY Receive buffer-full Receive buffer-full Possible or offline Data processing for errors Prints “?”...
  • Page 28 TM-J9000/J9100 Technical Reference Guide Note: When Msw8-4 is turned on, the print command and other commands for roll paper are all disabled. Cut sheet commands are enabled. (Installing roll paper enables the self-test only. (See Section “3.7.1, Self-test Printing on Roll Paper,” (page 3-16).”) Turning on Msw8-5, 6, and 7 increases the number of print columns but also deletes 1 dot of space on the right side of the characters.

  • Page 29: Memory Switch Setting Mode

    2.7.3 Memory Switch Setting Mode The following items can be set in the memory switch setting mode: ❏ Conditions for BUSY (Msw1-3) ❏ Data processing for receiving errors (Msw1-4) ❏ Automatic line feed enabled/disabled (Msw1-5) ❏ Serial I/F pin # 6 or # 25 reset signal enabled/disabled (Msw1-7, 8) ❏...

  • Page 30: Chapter 3 Operation

    1. Make sure the ID LED of the TM-J9000/J9100 is flashing (wait status for card insertion). Note: You must send a command to start card processing to tell the TM-J9000/J9100 to enter the wait status for card insertion. 2. While the ID LED light is flashing, insert the card straight with the reading side of the card facing the carriage cover, with the bottom of the card continuously touching the card slot as shown in the illustration below until it stops.

  • Page 31: Using The Validation Function

    1. Make sure the VALIDATION/FEEDER LED is flashing (wait status for validation paper insertion). Note: The driver must send a command to start processing validation paper to make the TM-J9000/J9100 enter the wait status for validation paper insertion. See the driver manual for further information. 3-2 Operation...
  • Page 32 (cut sheet) LED flashes (indicating wait status for paper removal). Note: To eject a sheet using the TM-J9000/J9100, the driver must send a printing command. After printing on the validation sheet, it is recommended to eject the paper. If the printer executes a paper release instead, the paper contacts the print head and gets dirty.

  • Page 33: Using Checks

    3.3 Using Checks The TM-J9000/J9100 is capable of performing the following four actions on a check in a single pass: reading MICR characters, image scanning on both the face and back of a check, and printing a transaction record. The following is the brief description of the steps of operation.

  • Page 34: Using Checks With An Asf Model

    TM-J9000/J9100 Technical Reference Guide 3.3.1 Using Checks with an ASF Model With the ASF model, attaching the feeder guide and pocket unit allows insertion of a maximum of 25 checks at a time in the printer. Note: See Section 2.4.1, “Attaching the Feeder Guide,” page 2-5, and Section 2.4.2, “Attaching the Pocket Unit,”...

  • Page 35: Using Checks In The Non-Asf Model

    Note: The driver needs to send a command to eject checks into the pocket and to pull the next check into the printer. 6. When the entire processing of the checks loaded in the feeder guide is completed, remove the checks piled up in the pocket. Note: Opening the roll paper cover during scanning stops scanning and causes a cut-sheet ejection error.

  • Page 36: Replacing Roll Paper

    TM-J9000/J9100 Technical Reference Guide 5. The check is pulled into the printer and conveyed to the validation section. During this part of the process, reading MICR characters, and face/back image scanning are completed. Note: To start this processing, the driver must send a check-processing command.

  • Page 37: Maintenance

    MICR unit revery 6 months or every 100,000 passes. Make sure to use the following sheet, or consult to your dealer. ❏ KIC Products "Waffletechnology cleaning card (Part No. KW2663-CS2B15WS EPSON TM- J9100 WAFFLE WS CLEANING CARDS 15/BOX)."...
  • Page 38 TM-J9000/J9100 Technical Reference Guide 3.6.1.2 Cleaning Method 2 When the application cannot enable the MICR cleaning command, you can use the following alternate cleaning procedure. Note: Because this method requires turning off the printer, sending the MICR cleaning command from the application is recommended whenever possible.

  • Page 39: Cleaning The Image Scanner

    3.6.2 Cleaning the Image Scanner If the glass part of the scanner gets soiled from ink or dust, the quality of the scanned image may deteriorate. Clean the glass every 6 months or every 100,000 passes. Clean the glass with the following steps. 1.
  • Page 40 TM-J9000/J9100 Technical Reference Guide 3. Wipe the black part of the glass and the rollers, shown in the illustration below, with a soft cloth lightly moistened in alcohol. Rollers Black part Figure 3-9 Glass and rollers to be cleaned CAUTION: Do not use a synthetic detergent, benzine, water, or other liquid for cleaning.

  • Page 41: Cleaning The Tof Sensor

    Paper dust inside the TOF (Top of Form) sensor may disturb TOF detection. Clean the TOF sensor every 6 months or every 100,000 passes by following these steps. Use KIC Products "Waffletechnology cleaning card (Part No. KW2663-CS2B15WS EPSON TM- J9100 WAFFLE WS CLEANING CARDS 15/BOX)."...
  • Page 42 TM-J9000/J9100 Technical Reference Guide 2. Put your fingers on the pocket on the right side of the printer, unlock the scanner cover, and remove it upward. Figure 3-13 Removing the scanner cover 3. Put your fingers on the tab marked “Pull Open,” and pull down the scanner unit.
  • Page 43 5. Slide the cleaning sheet down, and insert the edge into the TOF sensor while moving the sheet back and forth. ➀ ➁ TOF sensor 6. Clean the inside of the TOF sensor by moving the sheet back and forth 4 or 5 times between the edge of the TOF sensor and the point where the cleaning sheet stops.
  • Page 44 TM-J9000/J9100 Technical Reference Guide 9. To attach the scanner cover, push it down into the connecting part firmly, until it clicks in place. Figure 3-17 Attaching the scanner cover Note: Whenever you clean the TOF sensor, also clean the MICR mechanism. (See “Cleaning the MICR Unit”...

  • Page 45: Checking Operations

    3.7 Checking Operations Use the following methods to check whether the printer has been set up correctly. ❏ A self-test can verify whether the printer unit has been set up correctly. ❏ A test print using the [property] menu of the printer can verify whether communication has been established between the printer and the Printer Driver installed in the PC.
  • Page 46 TM-J9000/J9100 Technical Reference Guide 3. After the printer completes the initialization, it prints its current status. SELF TEST Printing function Firmware Version :X.XX ESC/POS Two color Buffer Capacity Receipt function 4K Bytes (fixed) Enabled HandShaking Operation (busy condition) Error signal Output...

  • Page 47: Self-Test Printing On A Validation Sheet

    6. The printer initializes (The POWER LED flashes during initialization). The POWER LED changes from flashing to on when the self-test is complete. The printer can be used as usual. Note: Pressing the FEED button while the printer is printing the self-test stops the printing. To restart printing, press the FEED button again.

  • Page 48: Chapter 4 Troubleshooting

    TM-J9000/J9100 Technical Reference Guide Chapter 4 Troubleshooting 4.1 When the ERROR LED is Flashing Confirm the LED flashing patterns by referring to the table below, and try the recovery methods. Table 4-1Identifying and correcting errors ERROR LED flashing pattern 320 ms...
  • Page 49 Ask your dealer for About 5120 ms writing into memory repair. (*3) cannot be completed normally. High voltage error The power supply Use EPSON power About 5120 ms voltage is extremely supply (PS-180). (*3) high. Low voltage error The power supply...

  • Page 50: Recovery From Recoverable Errors

    TM-J9000/J9100 Technical Reference Guide 4.1.1 Recovery from Recoverable Errors When an error categorized as a recoverable error occurs, if the printer is processing paper, remove it, and then send the error recovery command. ❏ If paper is left in the validation section, remove the paper that already should have been released, and then send the error recovery command.
  • Page 51 2. Pull down the scanner unit by pulling the tab stamped “Pull Open.” Figure 4-2 Opening the scanner unit Note: To protect the scanner unit, do not keep it open for a long period. When pulling down the scanner unit to protect it from an excessive impact, avoid knocking it against the table or any other object.

  • Page 52: When Paper Is Jammed In The Validation Section

    TM-J9000/J9100 Technical Reference Guide 5. To attach the scanner cover, push it down into the connecting part firmly until it clicks in place. 6. Send the error recovery command from the driver to recover the printer from error status. 4.2.2 When Paper is Jammed in the Validation Section 1.
  • Page 53 4-6 Troubleshooting Rev. F...

  • Page 54: Chapter 5 Application Development Information

    TM-J9000/J9100 Technical Reference Guide Chapter 5 Application Development Information This chapter introduces the structure of software to control the TM-J9000/J9100. 5.1 How to Control The driver software to control the TM-J9000/J9100 consists of the following; ❏ TM-J9000/J9100 Printer Driver: A general Windows printer driver. You can print using the print function of commercially available applications.

  • Page 55: Software And Manuals

    User’s Manual (memory switches). See Section 2.7.2, “Memory Switches,” on page 2-13 for details on the memory switches. DeleteFiles tool for TM-J9000/J9100 Driver* This tool can delete LEADTOOLS Readme library which were copied to the system directory by TM-J9000/J9100 Driver installation.

  • Page 56: Appendix A Specifications

    TM-J9000/9100 Technical Reference Guide Appendix A Specifications This versatile ink jet printer has a roll paper printer function for printing receipts, a validation/ check function for printing validations and endorsing checks, a MICR-reading function, and a scanner function for both checks and ID cards. This chapter describes the specifications for each of these product functions in detail.
  • Page 57 Characters per line (See table below.) Table A-1Characters per line for roll paper and validation paper Font selection Roll paper Validation/transaction Characters per 25.4 mm {1 inch} (cpi) Font A 15 cpi Font B 20 cpi Font A (memory switch selectable) 16.3 cpi Font B (memory switch selectable) 22.5 cpi...

  • Page 58: Micr Statistics

    TM-J9000/9100 Technical Reference Guide Print speed (See table below.) Table A-4 Print speed Print control mode Font Units Roll paper Validation paper Normal Font A (6 lpi) Font B (8 lpi) Graphics mm/s {"/s} 27 mm {1.06"} 21 mm {0.83"}...

  • Page 59: Auto Sheet Feeder (Asf)/Pocket Statistics

    {2.7 to 3.94" × 5.98 to 9.06"} Check thickness 0.09 to 0.13 mm {0.0035 to 0.0051"} A.5 Ink Cartridges Cartridge types Single-color SJIC8(K) EPSON-exclusive cartridge (black ink) Two-color SJIC6(K) EPSON-exclusive cartridge (black ink) for color 1 SJIC7(R), SJIC7(B), or SJIC7(G) (red,...

  • Page 60: Reliability

    TM-J9000/9100 Technical Reference Guide A.6 Reliability Receipt printer section Mechanism life 12,000,000 lines Carriage life 6 million strokes, including receipt/validation printing Print head life 1,600,000,000 shots/nozzle (shots = number of energized pulses of the print head) MTBF 180,000 hours (before a random failure occurring...

  • Page 61: Emi And Safety Standards

    A.9 EMI and Safety Standards Measured using the optional EPSON PS-180 AC adapter. Europe CE marking Directive 89/336/EEC EN55022 Class A EN55024 IEC61000-4-2 IEC61000-4-3 IEC61000-4-4 IEC61000-4-5 IEC61000-4-6 IEC61000-4-8 IEC61000-4-11 Safety standards TÜV(EN60950) North America FCC/IECS-003 Class A Safety standards UL60950/CSA C22.2 No. 60950...
  • Page 62 Sweep 10 minutes (half cycle) Duration 1 hour Directions x, y, and z EPSON has determined that no unexpected conditions will occur during operation after vibration under the limitations above. Impact resistance Packed dropped from 60 cm {23.6"} high on...

  • Page 63: Dimensions And Weight

    A.11 Dimensions and Weight With ASF Without ASF Height 180 mm {7.09"} 180 mm {7.09"} Width 466 (389) mm {18.3 (15.3)"} 310 (236) mm {12.2 (9.29"} Depth 232 mm {9.13"} 232 mm {9.13"} Weight Approximately 5.2 kg {11.5 lb} Approximately 4.9 kg {10.8 lb} Figure A-2 A-8 Specifications Rev.

  • Page 64: Printable Area

    The figure below shows the printable area for roll paper and required margins on the sides of the paper. Figure A-3 Printable area for roll paper The TM-J9000/J9100 uses roll paper with these specifications: Width 76 mm ± 0.5 mm {3" ± 0.02"} Maximum outside roll diameter 60 mm {2.36"}...

  • Page 65: Printable Area For Validation Paper

    A.12.2 Printable Area for Validation Paper The illustration below shows the printable area for a validation sheet. Figure A-4 Validation sheet size 68 to 100 mm high × 152 to 230 mm long {2.7" to 3.94" × 5.98" to 9.06"} Thickness 0.09 to 0.13 mm {0.0035"...
  • Page 66 TM-J9000/9100 Technical Reference Guide Figure A-5 The figure below shows the area of a slip that cannot contain holes or translucent areas. Figure A-6 Rev. E Specifications A-11...

  • Page 67: Printable Area For Endorsements On The Backs Of Checks

    A.12.3 Printable Area for Endorsements on the Backs of Checks The figure below shows the printable area for an endorsement on the back of a check in one-by-one check reading. Figure A-7 The figure below shows the printable area for an endorsement on the back of a check in continuous check reading.

  • Page 68: Scannable Area

    TM-J9000/9100 Technical Reference Guide A.13 Scannable Area A.13.1 Scannable Area for Checks Figure A-9 Rev. E Specifications A-13...

  • Page 69: Scannable Area For A Photo Id Card

    A.13.2 Scannable Area for a Photo ID Card The whole area of the card can be scanned. The data width (60 × 100 mm {2.36 × 3.94"}) includes a border of 2 to 10 mm {0.08 to 0.39"} beyond the edges of the card. Figure A-10 The figure below shows the part of the card around the mechanical switch sensor that needs to be free of cracks and holes.

  • Page 70: Appendix B Faq

    Use TMCOMUSB to use ESC/POS commands. Can I scan a credit card? Do not use any embossed cards. The TM-J9000/J9100 card reader cannot scan such cards. Otherwise, card jams will occur. How often should I do maintenance for the image scanner? Approximately every 6 months, clean the image scanner.
  • Page 71 Suddenly there was a sound inside the printer and the printer stopped printing for a while. Why? The TM-J9000/J9100 printer calculates accumulated operating time and decides to execute cleaning automatically. When the printer executes cleaning, the POWER LED flashes. Wait until the cleaning is completed.
  • Page 72 TM-J9000/9100 Technical Reference Guide Q11 What is the purpose for the slit of the pocket unit? The slit is provided so that the pocket unit will not become an obstacle when printing on large validation paper. Validation paper cannot be ejected to the pocket with any commands.
  • Page 73 Rev. E...

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