Dell P2724DEB User Manual page 109

Problem What you
experience
No charging No charging
when using
USB Type-C
connection
to computer,
laptop, and so
on
Intermittent Intermittent
charging charging
when using
USB Type-C
connection to
computer,
laptop, and so
on
No image when Blank screen or
using USB
2
Type-C MST
Prime mode
No network Network dropped
connection or Intermittent
DUT is not
nd
Possible solutions
• Verify if the device can support one of 5 V/9
V/15 V/20 V charging proles.
• Verify if the Notebook requires a >90 W
power adaptor.
• If the Notebook requires a >90 W power
adaptor, it may not charge with the USB
Type-C connection.
• Ensure that you use only Dell approved
adapter or the adapter that comes with the
product.
• Ensure that the USB Type-C cable is not
damaged.
• Check if the maximum power consumption of
device is over 90 W.
• Ensure that you use only Dell approved
adapter or the adapter that comes with the
product.
• Ensure that the USB Type-C cable is not
damaged.
• USB Type-C input, Go to OSD menu, under
Display Info check the Link Rate is HBR2 or
HBR3, if Link Rate is HBR2, suggest to use
USB Type-C to DP cable to turn on MST.
• Do not toggle O/On the power button
when network is connected, keeps the power
button On.
Troubleshooting | 109