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Trek TQ HPR50 Owner's Manual

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Owner's manual
ELECTRIC
BICYCLE
EN
HPR50 drive system
25 kmh / 20 mph

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Summary of Contents for Trek TQ HPR50

  • Page 1 Owner’s manual ELECTRIC BICYCLE HPR50 drive system 25 kmh / 20 mph...
  • Page 2 EN - 2...
  • Page 3 WELCOME WELCOME TO OUR BIKE FAMILY Thank you for purchasing your new bicycle. We believe in bicycles. We make high quality bicycles that are built to last. That is why each bicycle we make comes with a limited warranty. We wish you many carefree and enjoyable rides with your new bicycle. However, if you experience any problems with your bicycle, do not hesitate to contact your local retailer.

  • Page 4: Table Of Contents

    CONTENT Welcome ..............................................Important to read before the first ride ............................Display & Remote ........................................Drive Unit ..............................................Battery ................................................. Charger ............................................... Contact ............................................... EN - 4...

  • Page 5: Important To Read Before The First Ride

    IMPORTANT TO READ BEFORE THE FIRST RIDE Supplemental Product Information The most important points for you to do 1. Even if you have ridden a bicycle for years, it is important for every person to read the general “Bicycle Owner’s Manual” and the specific “E-Bike Owner’s Manual” carefully before you ride on the new e-bike.
  • Page 6 • Your e-bike has a built-in Li-Ion battery. Any Li-Ion battery will self-discharge over time. If the battery is left uncharged, then stored without charging, it may discharge to such a low state that the battery can no longer be charged and must be replaced. •...
  • Page 7 Display V02 & Remote V01 User Manual EN - 7...
  • Page 8 Safety This instruction contains information that you must observe for your personal safety and to prevent personal injury and damage to property. They are highlighted by warning triangles and shown below according to the degree of danger. ► Read the instructions completely before start-up and use. This will help you to avoid hazards and errors.
  • Page 9 Intended Use The display V02 and the remote V01 of the drive system are intended exclusively for displaying information and operating your e-bike and must not be used for other purposes. Any other use or use that goes beyond this is considered improper and will result in the loss of the warranty.
  • Page 10 Riding safety instructions Observe the following points to avoid injuries due to a fall when starting with high torque: — We recommend that you wear a suitable helmet and protective clothing every time you ride. Please observe the regulations of your country. —...
  • Page 11 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. No changes shall be made to the equipment without the manufacturer’s permission as this may void the user’s authority to operate the equipment.
  • Page 12 Technical data Display Screen diagonal 2 inch State of charge indication Seperate for battery and range extender Connectivity Bluetooth, ANT+ (Radio network standard with low power consumption) Protection class IP66 Dimension 74 mm x 32 mm x 12.5 mm / 2,91“...
  • Page 13 Operation and indication components Overview display Pos. in Fig. 1 Description State of charge battery (max. 10 bars, 1 bar corresponds 10%) State of charge range extender (max. 5 bars, 1 bar corresponds 20%) Display panel for different screen views with riding information (see section 6) Assist mode...
  • Page 14 Operation ► Make sure that the battery is sufficiently charged before operation. Switch on drive system: ► Switch on the drive unit by shortly pressing the button (see Fig. 3) on the display. Switch off drive system: ► Switch off the drive unit by long pressing the button (see Fig.
  • Page 15 Setup-Mode Setup-Mode activate ► Switch off the drive system. ► Press and hold the button on the display (pos. 5 in Fig. 1) and the DOWN button on the remote (pos. 2 in Fig. 2) for at least 5 seconds. >5 s >5 s Fig.
  • Page 16 Riding information In the center of the display, riding information can be shown on 4 different screen views. Regardless of the currently selected view, the state of charge of the battery and optional range extender is displayed at the top edge and the selected assistance mode is displayed at the bottom edge.
  • Page 17 Screen view Riding information — Current rider power in watt (163 W in this example). — Current drive unit power in watts (203 W in this example). — Current speed (36 km/h in this example) in kilometers per hour (KPH) or miles per hour (MPH).
  • Page 18 Screen view Riding information — Activated light (LIGHT ON). — Switch on the light by pressing the UP button and DOWN button at the same time. Depending on wheter the e-bike is equipped with light and TQ smartbox (please see the smartbox manual for more information).
  • Page 19 Select assist mode You can choose between 3 assist modes or switch off the assist from the drive unit. The selected assist mode I, II or III is shown on the display with the corresponding number of bars (see pos. 1 in Fig. 5). —...
  • Page 20 Set connections Connection e-bike to smartphone NOTE — You can download the Trek Connect app from the Appstore for IOS and the Google Play Store for Android. — Download the Trek Connect app. — Select your bike (you only need to pair your smartphone the first time).
  • Page 21 10 meters). — Pair your bicycle computer (Bluetooth or ANT+). — Select at least the three shown sensors (see Fig. 8). — Your e-bike is now connected. Artwork courtesy of Trek Bicycle Company Add sensors Cadence 2948 eBike 2948 Power...
  • Page 22 Walk assist The walk assist makes it easier to push the e-bike, e.g. off-road. NOTE — The availability and characteristics of the walk assist are subject to country- specific laws and regulations. For example, the assistance provided by the push assist is limited to a speed of max. 6 km/h in Europe. —...
  • Page 23 Reset to factory settings ► Switch on the drive system. ► Press and hold the button on the display and the DOWN button on the remote for at least 10 s, the Setup-Mode is indicated first and Reset is followed (see Fig. 10). ►...
  • Page 24 General riding notes 11.1 Functionality of the drive system The drive system supports you when riding up to a speed limit permitted by law which may vary depending on your country. The precondition for motor assistance is that the rider pedals. At speeds above the permitted speed limit, the drive system turns off the assistance until the speed is back within the permitted range.
  • Page 25 Cleaning — The components of the drive system must not be cleaned with a high- pressure cleaner. — Clean the display and the remote only with a soft, damp cloth. Maintenance and Service All service, repair or maintenance work performed by a TQ authorized bicycle dealer.
  • Page 26 Error codes The drive system is continuously monitored. In the event of an error, a corresponding error code is shown on the display. Error code Cause Corrective measures ERR 401 DRV SW General software error ERR 403 DRV COMM Peripheral communication Restart the system.
  • Page 27 Error code Cause Corrective measures ERR 453 DRV SW Motor initalization error Restart the system. Contact your TQ dealer if the ERR 457 BATT CONN Motor voltage error error still occurs. ERR 458 BATT CONN Motor overvoltage error Replace the charger and use only original charger.
  • Page 28 Error code Cause Corrective measures ERR 481 BATT COMM Battery communication error ERR 482 DRV SW Motor configuration error ERR 483 DRV SW ERR 484 DRV SW ERR 485 DRV SW ERR 486 DRV SW ERR 487 DRV SW ERR 488 DRV SW ERR 489 DRV SW Restart the system.
  • Page 29 Error code Cause Corrective measures ERR 49C DRV SENS Restart the system and avoid ERR 49D DRV SENS unintended use. Torquesensor error Contact your TQ dealer if the ERR 49E DRV SENS error still occurs. ERR 49F DRV SENS ERR 4A0 DRV COMM Check the charging port for dirt.
  • Page 30 Error code Cause Corrective measures WRN 601 SPD SENS Speedsensor problem Check the distance between magnet and speedsensor. Restart the system. Contact your TQ dealer if the error still occurs. WRN 602 DRV HOT Motor overtemperature Permissible operating temperature exceeded. Switch off the drive unit to allow it to cool down.
  • Page 31 EN - 31...
  • Page 32 NOTE For more information and TQ product manuals in various language, please visit www.tq-group.com/ebike/downloads or scan this QR-Code. We have checked the contents of this publication for conformity with the product described. However, deviations cannot be ruled out so that we cannot accept any liability for complete conformity and correctness.
  • Page 33 Drive Unit HPR50 User Manual EN - 33...
  • Page 34 Safety These instruction contains information that you must observe for your personal safety and to prevent personal injury and damage to property. They are highlighted by warning triangles and shown below according to the degree of danger. ► Read the instructions completely before start-up and use. This will help you to avoid hazards and errors.
  • Page 35 Intended Use The drive unit HPR50 is intended exclusively for assisting power to your e-bike and must not be used for any other purposes. Any other use or use that goes beyond this is considered improper and will result in the loss of the warranty. In case of non-intended use, TQ-Systems GmbH assumes no liability for any damage that may occur and no warranty for proper and functional operation of the product.
  • Page 36 The drive unit can heat up during operation depending on the load and other factors, so that the surface of the drive unit and nearby components (motor cover) become hot. Do not touch the drive unit with your hands or legs during or after a ride.

  • Page 37: Drive Unit

    Technical data Drive unit Weight approx. 1.850 g / 4,1 lbs Continous rated power 250 W Torque (max.) 50 Nm Interface standard of bottom ISIS bracket shaft Length of bottom bracket 135 mm / 5,31“ schaft Protection class IP67 Operating temperature -5°C to +40°C / 23°F to 104°F Storage temperature 0°C to +40°C / -4°F to 104°F...
  • Page 38 Mounting position speedsensor The speed of the e-bike is measured with support of a magnet (pos. 2 in Fig. 11) which triggers pulses at the speed sensor (pos. 1 in Fig. 11). The speedsensor and magnet are mounted at manufacturer with a distance between 1 mm and 8 mm (see Fig.
  • Page 39 Operation ► Make sure that the battery is sufficiently charged before operation. Switch on drive system: ► Switch on the drive unit by shortly pressing the button (pos. 1 in Fig. 12) on the display. Switch off drive system: ► Switch off the drive unit by long pressing the button (pos.
  • Page 40 Gear shift The same specifications and recommendations apply for shifting gears on an e-bike as for shifting gears on a bicycle without motor assistance. Riding range The possible range with one battery charge is influenced by various factors, for example: —...
  • Page 41 Cleaning — The components of the HPR50 drive system must only be cleaned with water from a standard household water hose and not with any high- pressure cleaner. — Before cleaning switch off the drive system on the display. — Before Cleaning remove the optional range extender if necessary. —...
  • Page 42 NOTE For more information and TQ product manuals in various language, please visit www.tq-group.com/ebike/downloads or scan this QR-Code. We have checked the contents of this publication for conformity with the product described. However, deviations cannot be ruled out so that we cannot accept any liability for complete conformity and correctness.
  • Page 43 HPR Battery V01 360 Wh User Manual EN - 43...
  • Page 44 Safety These instruction contains information that you must observe for your personal safety and to prevent personal injury and damage to property. They are highlighted by warning triangles and shown below according to the degree of danger. ► Read the instructions completely before start-up and use. This will help you to avoid hazards and errors.
  • Page 45 Intended Use The HPR battery is intended exclusively for supplying power to the HPR50 drive system and must not be used for any other purposes. Any other use or use that goes beyond this is considered improper and will result in the loss of the warranty. In case of non-intended use, TQ-Systems GmbH assumes no liability for any damage that may occur and no warranty for proper and functional operation of the product.

  • Page 46: Battery

    — Liquid may leak from the battery if used improperly. Avoid any contact with this liquid. Wash it off with water if you do come into contact with the liquid. Also seek medical attention if the liquid has come into contact with your eyes. Liquid leaking from the battery can cause irritation or burns.
  • Page 47 Operation Battery charging WARNING Fire or electric shock hazard due to damage to battery, range extender, charger, cable and plug ► Never charge the battery if you notice any damage to the battery, range extender, charger, cables or connectors. ► Only perform the charging process in a place where there are no flammable materials in surrounding.
  • Page 48 Note on Charging NOTE The temperature of the battery must be within the permissible charging temperature range (0°C to 40°C / 32°F to 104°F). Otherwise the charging process will not be started. — The drive system is deactivated during the charging process. —...
  • Page 49 Storage — Store the battery at room temperature (approx. 10°C to 20°C / 50°F to 68°F) and do not expose it to direct sunlight. — Do not store the battery near heat sources or other easily flammable materials. — Store the battery in dry rooms (humidity below 70%) and protect it from rain and moisture.
  • Page 50 Environmentally friendly disposal The components of the drive system and the batteries must not be disposed of in the residual waste garbage can. — Dispose of metal and plastic components in accordance with country-specific regulations. — Dispose of electrical components in accordance with country-specific regulations.
  • Page 51 EN - 51...
  • Page 52 NOTE For more information and TQ product manuals in various language, please visit www.tq-group.com/ebike/downloads or scan this QR-Code. We have checked the contents of this publication for conformity with the product described. However, deviations cannot be ruled out so that we cannot accept any liability for complete conformity and correctness.

  • Page 53: 4A Charger

    4A Charger User Manual EN - 53...
  • Page 54 Safety This instruction contains information that you must observe for your personal safety and to prevent personal injury and damage to property. They are highlighted by warning triangles and shown below according to the degree of danger. ► Read the instructions completely before start-up and use. This will help you to avoid hazards and errors.
  • Page 55 Intended Use The TQ charger is intended exclusively for charging the battery and the optional range extender of the HPR50 drive system and must not be used for other purposes. The terms battery or range extender refer exclusively to the original battery pack included in the scope of delivery of the e-bike or the optional range extender.
  • Page 56 — This device can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.
  • Page 57 Operation Battery / Range Extender charging WARNING Fire or electric shock hazard due to damage to battery, range extender, charger, cable and plug ► Never use the charger if you notice any damage to the battery, range extender, charger, cables or connectors. ►...
  • Page 58 Integrated battery charging ► Open the cover (pos 1 in Fig. 15) on the charging port (pos 2 in Fig. 15) in the bike frame. ► Check that the contacts in the charging port are free of dirt and clean them if necessary. ►...
  • Page 59 Optional Range Extender Charging NOTE — When connecting the charger to the optional range extender, it is checked whether the range extender is connected to the charging port of the battery in the bike frame. In this case, the drive system is deactivated during the charging process for safety reasons.
  • Page 60 Notes on the charging process NOTE The temperature of the battery or range extender must be within the permissible charging temperature range (0°C to 40°C / 32°F to 104°F). Otherwise, the charging process will not be started. — The drive system is deactivated in the following cases: •...
  • Page 61 Transport and storage — Store the charger in a dry place, protected from direct sunlight. — Do not drop the charger to avoid damaging it. Cleaning ► Disconnect the charger from the power supply and, if necessary from the charging port. ►...
  • Page 62 NOTE For more information and TQ product manuals in various language, please visit www.tq-group.com/ebike/downloads or scan this QR-Code. We have checked the contents of this publication for conformity with the product described. However, deviations cannot be ruled out so that we cannot accept any liability for complete conformity and correctness.

  • Page 63: Contact

    For Service and Warranty, please contact your local authorized bike shop. Refer to the Trek website (Support) for the latest revision of this manual. New features, as described in the latest manual, may not be applicable on your e-bike.
  • Page 64 TK22 TQ HPR50 drive system EN (25 kmh / 20 mph) Rev. 1 February 2022...