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7 Troubleshooting
7 Troubleshooting
Category
Problem
Accessibility
Television is speaking
prompts out-loud.
Network
Slow Data Connection or
buffering.
Picture on
Television has sound with
HDMI Input
no picture or abnormal
picture.
Sound on
Television has no sound.
HDMI with
external devices
Power
No power
Remote
Remote buttons are not
functional.
The Google Assistant
microphone on the remote
does not work.
Tip
To disable the TalkBack on your television,
•
x
(HOME) on your remote,
press
navigate to settings icon in the upper right
corner of the home screen and select
Device Preferences > Accessibility, select
TalkBack, press OK to toggle between on
or off.
Check the settings between your router
•
and ISP modem or gateway (if applicable).
Connect to a stable wireless connection
•
from home wireless or wired network.
The use of mobile hot spots or public
•
wireless connections is not recommended.
HDMI EDID Version setting is set to
•
a different mode than your source
device. To change it, refer to the step " 6
Connecting your devices " in the previous
page and see "Changing input to devices
that are connected to the TV".
Change the resolution output of your
•
source device.
Please check to be sure the device is
•
connected to the HDMI 2 (ARC) input on
the TV.
Ensure that the AC outlet supplies the
•
proper voltage. Plug another electrical
appliance into the AC outlet to ensure that
the AC outlet operates normally.
If a power failure occurs, unplug the AC
•
power cord for 1 minute to allow the unit
to reset itself.
Re-insert or replace the AAA batteries with
•
their polarities (+/–) as indicated on the
remote battery area.
To pair the remote, refer to the step "6
•
Connecting your devices " in the previous
page and see "How to connect to your
Bluetooth® devices".
To enable pairing mode, press the Google
Assistant button and vol down (-) button
on your remote simultaneously for 5
seconds.
21
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