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Category
Problem
Network
Cannot connect the
network.
Picture
Power is on but screen
image is off.
Performance
Remote response is
delayed or sluggish during
initial use.
For further assistance, call the customer support service in your country.
- To obtain assistance, contact Philips customer care center;
In the U.S.A., Canada, Puerto Rico, or the U.S. Virgin Islands 1 866 309 5962
Enter below the model and serial numbers located on the left side and the rear of the TV cabinet.
Model :
Serial :
Tip
Check if your router and/or modem is
•
properly connected.
Check if the Ethernet cable connection
•
between the TV and your router or modem
is properly secured.
Power cycle the router and/or modem.
•
Check your network settings.
•
Check if the connection for your source
•
device is properly secured.
Check if the correct input is selected by
•
w
pressing
(INPUTS).
Verify that your HDMI mode, for the input
•
selected matches the resolution output of
your source device.
Change source input until you have
picture and sound.
Your television is automatically,
•
downloading and installing the latest
applications, for the best user experience.
During this time, you may experience
•
a delayed response from your remote.
Upon successful installation, your remote
will operate normally.
10
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