Ingenico AXIUM RX5000 User Manual

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AXIUM RX5000

User Guide

www.ingenico.com

13-17 rue Pagès, 92150 Suresnes – France

Banks and Acquirers International Holding SAS / 814 767 216 RCS Nanterre

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Page 1 AXIUM RX5000 User Guide www.ingenico.com 13-17 rue Pagès, 92150 Suresnes – France Banks and Acquirers International Holding SAS / 814 767 216 RCS Nanterre...
Page 2: Table Of Contents
4.1 Positioning the terminals 4.2 Inserting SAM (Secure access module) and Micro SD 4.3 Connecting the terminal to the host 4.4 Setting the AXIUM RX5000 on the stand- Copyright© 2022 Ingenico - Banks and Acquirers International Holding SAS All rights reserved...
Page 3 5.1 Card reading 5.1.1 Swiping a card 5.1.2 Inserting a smart card 5.1.3 Reading a contactless card 5.2 Audio 5.3 Reboot AXIUM RX5000 5.4 Rear Camera(optional) 5.5 Shimmer detection(optional) 6. Maintenance 6.1 Cleaning of the terminal 6.2 Transport and storage 7.
Page 4: Introduction
1. Introduction Thank you for choosing an Ingenico payment terminal. We recommend you to read this user guide carefully: it gives you the necessary information about safety precautions, unpacking, installation and maintenance of your terminal. The product should be used indoor only.
Page 5: Unpacking
The box may also include the following items depending on your working configuration : The installation guide The cable for connectivity The power supply unit and cable Copyright© 2022 Ingenico - Banks and Acquirers International Holding SAS All rights reserved AXIUM RX5000 /0411...
Page 6: Recommendations
The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump. Connection of headset on audio jack Copyright© 2022 Ingenico - Banks and Acquirers International Holding SAS All rights reserved...
Page 8: Security Of Your Terminal
The terminal must never be put in or left at a location where it could be stolen or replaced by another device as being trustworthy. Copyright© 2022 Ingenico - Banks and Acquirers International Holding SAS All rights reserved...
Page 9: Main Characteristics
If the warranty label is torn or removed, the warranty will be void. CAUTION Positioning of the AXIUM RX5000 on check stand must be in such a way to make cardholder PIN (Personal Identification Number) spying infeasible. Installing device on an adjustable stand must be in such...
Page 10: Terminal
Max relative humidity 2000m Max altitude 3.3.2 Power characteristics AXIUM RX5000 works at voltages between 8VDC and 14VDC. It can be powered by several ways : An external power supply unit By POE (Power over Ethernet) Copyright© 2022 Ingenico -...
Page 11 Maximum (+ loads of 2.5W) WARNING The power supply unit provided with your equipment is specially designed for this Ingenico terminal. Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal Copyright©...
Page 12: Terminal Connectivity
High speed USB Device in the single USB device connector Ethernet 10/100 Base T Ethernet is available on the AXIUM RX5000. It is recommended to use TCP Protocol RS232 It is a 2 wires interface on the AXIUM RX5000 (Rx/Tx). It can run up to 115200bps 3.3.4 WLAN (2.4 GHz / 5 GHz) (optional)
Page 13: Bluetooth
2402 MHz to 2480 MHz Type of modulation GFSK, π/4-DQPSK, 8DPSK Number of channels 79 channels for classic,40 channels for Max output power Bluetooth: 11dBm, BLE: 9.11dBm Copyright© 2022 Ingenico - Banks and Acquirers International Holding SAS All rights reserved AXIUM RX5000 /0411...
Page 14: Contactless
3.3.6 CONTACTLESS Operating Frequency Band (RF) RF ID: 13.56MHz(TX/RX) Max Of Transmit Power RF ID: 12.08±3dBμA/m @3m 3.4 Functional description Copyright© 2022 Ingenico - Banks and Acquirers International Holding SAS All rights reserved AXIUM RX5000 /0411...
Page 16 Volume key IDMI connector 4 inch touch screen SAM card Shimmer detection（ Micro SD Card optional） Anti-theft lock PINshield（optional） Magnetic Stripe Reader Keypad Smartcard Reader Copyright© 2022 Ingenico - Banks and Acquirers International Holding SAS All rights reserved AXIUM RX5000 /0411...
Page 17: Installation & Connections
(away from video terminals, PC, anti- shoplifting barriers ...). The terminal is exclusively made for indoor use. The AXIUM RX5000 device may be mounted on a flat surface, wall, or customer stand. CAUTION...
Page 18: Inserting Sam (Secure Access Module) And Micro Sd
Close back the cover. Illustration of the MicroSD Card positioning : Illustration of the SAM Card positioning : Copyright© 2022 Ingenico - Banks and Acquirers International Holding SAS All rights reserved AXIUM RX5000 /0411...
Page 19: Connecting The Terminal To The Host
HDMI video cable. Only connect cables provided by Ingenico. Note : The terminal can be connected to the host by several ways, with optional cables : High speed USB device Copyright© 2022 Ingenico - Banks and Acquirers International Holding SAS All rights reserved AXIUM RX5000 /0411...
Page 20: Setting The Axium Rx5000 On The Stand
4.4 Setting the AXIUM RX5000 on the standpole adaptor Install the terminal on a flat surface is not possible on the AXIUM RX5000 as is. It is designed to be fitted on a standpole. A specific pattern by Ingenico (UPM) has been developed to fit the AXIUM RX5000.
Page 22: Daily Use
5.1.2 Swiping a smart card Chip cards should be inserted into your terminal as illustrated with the chip facing up and into the card reader. Copyright© 2022 Ingenico - Banks and Acquirers International Holding SAS All rights reserved...
Page 23: Reading A Contactless Card
The card read is successful when all four status lights are lit and a confirmation tone can be heard. Copyright© 2022 Ingenico - Banks and Acquirers International Holding SAS...
Page 24: Audio
This option is not designed to play music, but to facilitate the use by visually impaired people. The jack is 3.5mm and the volume key is only used to control the volume of headset. Copyright© 2022 Ingenico - Banks and Acquirers International Holding SAS All rights reserved...
Page 25: Reboot Axium Rx5000
5.3 Reboot AXIUM RX5000 There is no power key on AXIUM RX5000 . So we can use Key combination to reboot AXIUM RX5000. We can press the “#” and “yellow cancel” keys at the same time , and AXIUM RX5000 will reboot.
Page 26: Shimmer Detection(Optional)
5.5 Shimmer detection (optional) Shimmer detection is used to detect fake keyboard. Copyright© 2022 Ingenico - Banks and Acquirers International Holding SAS All rights reserved AXIUM RX5000 /0411...
Page 28: Maintenance
Do not put anything into the slot of the smart card reader 6.2 Transport and storage Use the original packaging for storage or returning the unit. Disconnect all cables from the terminal during the transport. Copyright© 2022 Ingenico - Banks and Acquirers International Holding SAS All rights reserved...
Page 29: Standard
7. Standard CE MARKING The CE marking indicates AXIUM RX5000 complies with the requirements of European Directive 2014/53/EU on Radio Equipment for: The protection of the health and the safety of the user and any other person. And complies with harmonized standards, as well as RoHS Directive 2011/65/EU and its amendment directives.
Page 30 BATTERIES If your product contains batteries, they must be disposed of at appropriate collection points. Copyright© 2022 Ingenico - Banks and Acquirers International Holding SAS All rights reserved AXIUM RX5000 /0411...
Page 31 This logo indicates that the product operates with a continuous voltage. This symbol is followed by the ratings (voltage and current for instance). Copyright© 2022 Ingenico - Banks and Acquirers International Holding SAS All rights reserved...
Page 33 “ INGENICO is a trademark of BANKS AND ACQUIRERS INTERNATIONAL HOLDING . This Document is Copyright © 2023 BANKS AND ACQUIRERS INTERNATIONAL HOLDING . BANKS AND ACQUIRERS INTERNATIONAL HOLDING retains full copyright ownership, rights and protection in all material contained in this document.

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