Contents Revision history..................................5 Chapter 1: Introduction......................... 6 Dell Technologies Support..............................6 Register for a Dell Technologies Support account....................6 Where to go for support resources...........................6 Use SolVe Online for VxRail procedures........................6 Locate your VxRail serial number.............................7 Locate your VxRail serial number in VxRail Manager.................... 7 Locate your physical VxRail serial number.......................
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NIC indicator codes................................72 PSU indicator codes................................. 72 Drive indicator codes................................ 73 Use system diagnostics..............................74 Dell Embedded System Diagnostics........................74 System board diagnostic LED indicators....................... 75 Enhanced Preboot System Assessment........................ 75 Chapter 10: Additional support....................77 Automated support with secure connect gateway....................77...
● Access or download the SolVe Desktop application for customized procedures to replace hardware components and upgrade software components. ● Link your Support account for access to resources from within VxRail Manager. For information about how to access a Dell Technologies Online Support account or to upgrade an existing account, see 21768. 1. Go to Dell Technologies Support.
Access VxRail content using the QRL Use the Service Tag or QRL code on the Dell QRL site to access VxRail information for VxRail 15G, and later models. If your VxRail has a QRL that is added to the luggage tag, you can use this tag to obtain factory configuration and warranty information.
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2. Using the camera on your phone or laptop, use the QRL code on the Service Tag to access information specific to your VxRail. You can also go to qrl.dell.com to enter the Service Tag information. Introduction...
○ Up to six single-wide GPUs ○ Up to two double-wide GPUs Do not install GPUs, network cards, or other PCIe devices on your system that Dell Technologies has not tested or validated. CAUTION: The use of unauthorized or unapproved hardware can damage your system and invalidate the system warranty.
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Direct The iDRAC Direct (Micro-AB USB) port provides access the iDRAC direct (Micro-AB USB) Micro-AB USB features. For more information, see the Integrated Dell Remote port Access Controller User's Guide. Use a USB to micro USB (type AB) cable to configure iDRAC Direct to your laptop or tablet.
Dedicated iDRAC9 This port allows you to remotely access iDRAC. For more information, Ethernet port see the Integrated Dell Remote Access Controller User's Guide. System Identification (ID) Press the button on the front or back of the system to identify a...
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Dedicated iDRAC9 Ethernet This port allows you to remotely access iDRAC. For more information, port see the Integrated Dell Remote Access Controller User's Guide. System Identification (ID) Press the button on the front or back of the system to identify a button.
Item Ports, panels, or slots Icon Description NIC ports (optional) The NIC ports that are integrated on the LOM card provide network connectivity which is connected to the system board. Power supply unit 1 (PSU1) PSU1 is the primary PSU of the system. NOTE: For more information about ports, panels, and slots, see the Technical specifications...
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Item Description Expansion riser 4 Expansion riser 3 Intrusion switch module Power supply unit (PSU2) Power supply unit (PSU1) Rear handle Expansion riser 1 Expansion riser 2 System board Cooling fan cage assembly Backplane Express Service Tag The following figure and table provides a description of the components inside the system with full length risers and GPU shroud: Overview...
Expansion riser 2 System board Cooling fan cage assembly Backplane Express Service Tag System information labels The system information labels are located on the back of the VxRail VP-760 system cover. Label description Label Memory information and system board connectors Overview...
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Label description Label Electrical overview LED behavior Icon legend System tasks Heat sink BOSS-N1 Overview...
Label Express service tag Rail sizing and rack compatibility matrix For specific information about the rail solutions compatible with your system, see the Dell Enterprise Systems Rail Sizing and Rack Compatibility Matrix. The matrix provides the following information: ● Specific details about rail types and their functions ●...
The technical and environmental specifications of your system are outlined in this section. Chassis physical design This section provides an overview of the VxRail VP-760 chassis dimensions, and the physical design. The following figure and table describes the chassis dimensions of the VxRail VP-760: 482.0 mm (18.97...
Processor specifications The VxRail VP-760 supports up to two fourth-generation Intel Xeon scalable processors. PSU specifications The VxRail VP-760 supports up to two AC or DC PSUs. The following table describes the PSU specifications for the system. Heat High line...
The VxRail VP-760 requires various cooling components that are based on processor TDP, storage modules, rear drives, GPU, and persistent memory to maintain optimum thermal performance. The VxRail VP-760 uses air cooling option that supports up to six standard (STD), High Performance Silver (HPR) grade, or High Performance Gold (VHP) grade cooling fans.
The VxRail VP-760 uses one CR 2032 3.0 V Lithium coin-cell battery. Expansion card riser specifications The VxRail VP-760 supports up to eight PCI express (PCIe) slots (six full-length slots and two low profile slots) on the system board. PCIe...
● Four disk groups with four cache drives and up to 20 capacity drives The VxRail VP-760 with 24 x 2.5-inch (front) and 4 x 2.5-inch (rear) drives support the following disk group configurations: ● One disk group with one cache drive and up to six capacity drives.
The micro USB 2.0 compliant port can only be used as an iDRAC Direct or a management port. The VxRail VP-760 supports up to two NIC ports embedded on the LOM card, and up to four ports integrated on the OCP card.
Environmental specifications This section provides the physical and environmental specifications for the VxRail VP-760. For additional information about environmental certifications, see the Product Environmental Datasheet. The following table describes the continuous operation specifications for ASHRAE A2: Temperature Specifications Temperature range for 10–35°C (50–95°F) with no direct sunlight on the equipment...
Copper coupon corrosion rate <300 Å/month per Class G1 as defined by ANSI/ISA71.04-2013 Silver coupon corrosion rate <200 Å/month as defined by ANSI/ISA71.04-2013 Thermal restriction matrix The information provided describes the thermal restrictions for the VxRail VP-760. Label reference: Label Description Standard...
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Configuration 24 x 2.5-inch SAS Rear storage No rear drives 4 x 2.5 in with rear fan Ambient temperature T-Case max center CPU TDP/cTDP (°C) 125 W HPR SLVR 35°C (95°F) 150 W 72, 78, or 79 HPR SLVR 35°C (95°F) 165 W 82 or 84 HPR SLVR...
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Configuration 24 x 2.5-inch SAS Rear storage No rear drives CPU TDP/cTDP T-Case max center (°C) HPR GOLD fan with 1U HPR L-Type HSK 205 W 76, 84, or 85 35°C (95°F) 225 W 35°C (95°F) 250 W 35°C (95°F) 270 W 35°C (95°F) 270 W...
To install and deploy VxRail, you can purchase deployment services from Dell Technologies or select the VxRail self-deployment option (no installation services). If you are using VxRail deployment services from Dell Technologies, do not rack the VxRail or connect power. Contact your Dell Technologies account team or reseller to arrange for deployment by Dell Technologies certified technicians.
Settings utility From the https://www.dell.com/idracmanuals page, select the iDRAC software that you are using. From the Documentation section, locate the Integrated Dell Remote Access Controller User's Guide. You can also go to https://www.dell.com/ support and search for your specific product in the Identify your product box.
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Information tag. If you have not opted for secure default access to iDRAC, then the default user name and password are root and calvin. You can also log in by using Dell SSO or Smart Card. The following prerequisites are a must to log in to iDRAC: ●...
● Dell Lifecycle Controller ● Preboot Execution Environment (PXE) Your VxRail was optimized by Dell Technologies during the initial configuration. Do not change any of the basic settings or features set by Dell Technologies to ensure best performance. Set up the system Using the System Setup option, configure the BIOS settings, iDRAC settings, and device settings of your VxRail.
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The following table provides the details of the options available on the System BIOS screen: Option Description System Information Provides information about the system such as the system model name, BIOS version, and Service Tag. Memory Settings Specifies information and options related to the installed memory. Processor Settings Specifies information and options related to the processor such as speed and cache size.
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Option Description System CPLD Version Displays the current version of the system Complex Programmable Logic Device (CPLD) firmware. UEFI Compliance Version Specifies the UEFI compliance level of the system firmware. Memory settings In the BIOS, access Memory Settings to view details. 1.
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Specifies the MADT Core Enumeration. This option is set to default in Round Robin. Linear option supports industry core enumeration whereas, Round Robin option supports Dell optimized core enumeration. UMA Based Clustering This field is read-only and shows as Quadrant when the Sub NUMA Cluster is disabled, or displays as Disabled, when Sub NUMA Cluster is either 2-way or 4-way.
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Depending on the number of installed processors, there might be up to two processor listings. Dell AVX Scaling Enables you to configure the Dell AVX scaling technology. This option is set to 0 by default. Technology Enter the value from 0 to 12 bins. When the Dell-controlled Turbo feature is enabled, the value that is entered decreases the Dell AVX Scaling Technology frequency.
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Option Description AMP Prefetch This option enables one of the Mid-Level Cache (MLC) AMP hardware Prefetcher. This option is set to Disabled by default. Homeless Prefetch This option allows the L1 (DCU) to prefetch, when the FB is full. Auto maps to hardware default setting.
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Enables or disables the boot mode. By default, this option is set to Non-RAID mode. BIOS NVMe Driver Sets the drive type to boot the NVMe driver. The available options are Dell Qualified Drives and All Drives. By default, this option is set to Dell Qualified Drives.
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Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. For the latest information about supported operating systems, go to www.dell.com/ossupport. Change the boot order To boot from a USB drive or an optical drive, you must change the boot order.
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Domain Name>:<Unique String>. Leave this field empty if you intend to use the system-generated value with the nqn.1988-11.com.dell:<Model name>.<Model number>.<Service Tag> format. NVMe-oF Host Id This field specifies a 16-byte value of the NVMe-oF host identifier that uniquely identifies this host with the controller in the NVM subsystem.
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Option Description POST. You can enable or disable the front ports dynamically by authorized user without resetting the system. This option is set to All Ports On by default. The USB keyboard and mouse still function in certain USB ports during the boot process, depending on the selection.
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Option Description Slot Disablement Enables or disables the available PCIe slots on your system. The slot disablement feature controls the configuration of the PCIe cards that are installed in the specified slot. Slots must be disabled only when the installed peripheral card prevents booting into the operating system or causes delays in system startup.
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Option Description Failsafe Baud Rate Specifies the failsafe baud rate for console redirection. The BIOS attempts to determine the baud rate automatically. This failsafe baud rate is used only if the attempt fails, and the value must not be changed. This option is set to 115200 by default. Remote Terminal Type Sets the remote console terminal type.
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Option Description NOTE: This option can be disabled when System Profile is set to Custom. NOTE: When the C States option is set to Enabled in the Custom mode, changing the Monitor/Mwait setting does not impact the system power or performance. Workload Profile This option allows the user to specify the targeted workload of a server and allows performance optimization that is based on the workload type.
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The following table lists the system security details: Option Description Intel TXT Enables you to set the Intel Trusted Execution Technology (TXT) option. Virtualization technology and TPM Security must be enabled with Preboot measurements to enable the Intel TXT option. This option is set to Off by default.
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Option Description Secure Boot When Secure Boot policy is set to Standard, the BIOS uses the system manufacturer key and Policy certificates to authenticate preboot images. When Secure Boot policy is set to Custom, the BIOS uses the user-defined key and certificates. Secure Boot policy is set to Standard by default. Secure Boot Mode Configures how the BIOS uses the Secure Boot Policy Objects, such as PK, KEK, db, or dbx.
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message that the system has stopped functioning and must be turned off. Even after you turn off and restart the system, the error message displays until the correct password is entered. Delete or change system and setup passwords If the Password Status is set to Locked, you cannot delete or change an existing system or setup password. 1.
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NOTE: Accessing some of the features on the iDRAC settings needs the iDRAC Enterprise License upgrade. For more information about using iDRAC, see the Dell Integrated Dell Remote Access Controller User's Guide at https// www.dell.com/idracmanuals.
Dell Lifecycle Controller Dell Lifecycle Controller (LC) provides advanced embedded systems management capabilities including system deployment, configuration, update, maintenance, and diagnosis. LC is delivered as part of the iDRAC out-of-band solution and Dell system embedded Unified Extensible Firmware Interface (UEFI) applications.
Configuration information This section outlines the minimum system configuration necessary for VxRail VP-760 to run power-on self-test (POST). It also describes the system management configuration validation of the VxRail VP-760. The components that are listed below are the minimum configuration to POST: ●...
Error messages The error messages that are displayed on the screen during POST or captured in the system event log (SEL), or LifeCycle (LC) log. The following table describes the details of the error message HWC8010: Error code HWC8010 Message The System Configuration Check operation that is resulted in the following issue involving the indicated component type Arguments...
Supported hardware components section to know the components that you can replace. In addition to these components, there are some hardware components that require you to contact the Dell Technologies support to arrange for repair or replacement. Before you proceed with the replacement, go to SolVe and generate the replacement procedure of the component that you want to replace.
System memory guidelines The VxRail VP-760 supports DDR5 registered DIMMs (RDIMMs). Your system memory is organized into eight channels per processor (two memory sockets per channel), 16 memory sockets per processor and 32 memory sockets per system. The following figure and table describes the organization of the memory channels on the system board:...
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1. Slot 7 2. Slot 8 Riser 4R: 1. Slot 7 2. Slot 8 NOTE: The expansion-card slots are not hot-swappable. The following table provides guidelines for installing expansion cards to ensure proper cooling and mechanical fit. The expansion cards with the highest priority should be installed first using the slot priority indicated. All the other expansion cards should be installed in the card priority and slot priority order.
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Card type Slot priority Maximum number of cards Intel (NIC: 10Gb) 6, 3 The following table lists the slot priority information configuration of 6: R2A+R4Q: Card type Slot priority Maximum number of cards Inventec (VGA) Inventec (Serial) Inventec (LOM Card) Integrated slot Intel (OCP: 25Gb) Integrated slot...
Drive backplane The VxRail VP-760 supports 24 x 2.5-inch SAS or SATA drive backplane. The following figures show the connectors available on the 24 x 2.5-inch drive backplane (front and top views): 1. BP_CTRL 2. BP_PWR_1 (backplane power and signal cable to system board) 3.
Jumpers on the system board help to disable system components and reset the passwords. To install components and cables correctly, you must know the connectors on the system board. System board jumpers and connectors The following figure and table provides an overview of the system board jumpers and connectors of the VxRail VP-760: Item Connector...
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Item Connector Description TPM connector OCP NIC 3.0 connector SL13_CPU1_PB7 PCIe connector 13 BATTERY Coin cell battery LOM_Connector LOM connector IDSDM/Internal USB IDSDM/Internal USB connector SL11_CPU1_PB7 PCIe connector 11 IO_RISER1 (CPU1) Riser 1 SIG_PWR_0 Power connector 0 - use for BP only BOSS_PWR BOSS card power PSU1_SIG...
CAUTION: The warranty does not cover damage due to servicing that Dell has not authorized. Read and follow the safety instructions that are shipped with your product.
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11. Disconnect all the peripherals that are attached to the system. 12. Remove the system cover. 13. Move the jumper on the system board from pins 4 and 6, to pins 2 and 4. NOTE: If a new system or setup password is entered with the jumper remaining on pins 4 and 6, the system disables the password the next time it boots.
● Ambient temperature is too high. or there is a fan failure). ● External airflow is obstructed. If the problem persists, see Dell Technologies Support. Electrical The indicator turns solid Check the System Event Log or system messages for the...
PCIe card card. Reinstall the card. experiences an error. If the problem persists, see Dell Technologies Support. System health and system ID indicator codes The system health and system ID indicator is located on the left control panel of the system.
If the problem persists, see Dell Technologies Support. See the Dell OpenManage Server Administrator User’s Guide. Solid amber Indicates that the system is in fail-safe Restart the system. mode. If the problem persists, see Dell Technologies Support.
Condition Corrective action indicator code If the problem persists, see Dell Technologies Support. NIC indicator codes Each NIC on the back of the system has indicators that provide information about the activity and link status. The activity LED indicator shows if data is flowing through the NIC. The link LED indicator shows the speed of the connected network.
1. AC PSU handle 2. Socket 3. Release latch The following table describes the power indicator codes: Power indicator Condition codes Green A valid power source is connected to the PSU, and the PSU is operational. Blinking amber PSU issue. Not powered on Power is not connected to the PSU.
Use system diagnostics If you experience an issue with the system, run the system diagnostics before contacting Dell for technical support. You can run system diagnostics is to test the system hardware without using additional equipment or risking data loss. If you are unable to fix the issue, support personnel use the diagnostics results to help you solve the issue.
Enhanced Preboot System Assessment If you experience an issue with the system, run the system diagnostics before contacting Dell for technical assistance. The system diagnostics test allows you to troubleshoot the system hardware without requiring more equipment or risking data loss.
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● Run the Dell Embedded System Diagnostics from the Boot Manager ● Run the Embedded System Diagnostics from the Dell Lifecycle Controller To run the Dell Embedded System Diagnostics from the Boot Manager, see the Run the Embedded System Diagnostics from Boot Manager section.
Dell. Dell Technical Support uses this information to troubleshoot the issue. ● Proactive contact: A Dell Technical Support agent contacts you about the support case and helps you resolve the issue. The benefits vary depending on the Dell Service entitlement that you purchased. For more information, see www.dell.com/...