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Troubleshooting
Condition
Overall appearance of the printed
output is not satisfactory.
Printed paper is wavy and rubbing
marks are left on the paper.
The color printed differs from the
color on screen.
The colors are wrong or colors mixed.
The back side of the paper gets dirty.
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Use dedicated paper.
When paper other than dedicated paper is used the print quality may
be low. Also, it may cause paper jams and malfunctions.
Verify that the paper set (size, shape, and type) matches the paper (size,
shape, and type) configured by the application software or printer
driver.
Set the resolution to [Input resolution 1200dpi] (prioritize image
quality) and then print
Refer to "Changing Print Quality and Adjusting Color" (User's Guide).
Verify that the paper set (size, shape, and type) matches the paper (size,
shape, and type) configured by the application software or printer
driver.
Open the [Utility] tab of the printer driver and print after setting [Prevent
Paper Rubbing Mode] from [Special Settings].
Refer to "Changing the Special Settings of the Printer" (User's Guide).
Open the [Color] tab of the printer driver, and adjust the settings for
image quality and color.
Refer to "Changing Print Quality and Adjusting Color" (User's Guide).
Verify that the [Display] and [Screen Properties] are correctly configured
in the control panel of the computer used. Especially if the type of
display or gamma factor is wrongly configured, the proper color will not
be displayed.
Any ink tank may be installed incorrectly.
If any ink tank is installed incorrectly, ink colors may be mixed. In this
case, execute [Shipping The Printer] from the printer driver so that
remove ink from the print head. Refer to "Shipping the Printer" (User's
Guide).
When printed with the wrong paper size, the paper guide or transport
area may become dirty. Confirm that the size of the paper set and the
[Paper Size] configured by the application software or printer driver are
the same.
If the paper guide or transport area is dirty, Clean the transport unit.
Refer to "Cleaning the Printer" (User's Guide).
Solution
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