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Troubleshooting
Points to Confirm
(When you are connected within a
network environment)
Are the printer and computer
configured on the same network?
39
Make sure that the computer and this printer are installed on the same
network following the steps below:
(Confirming the IP address)
1. Confirm this printer's IP address.
Start the network utility.
When the network utility starts, the printer used will be detected
and the configured IP address will be displayed
2. Confirm this computer's IP address.
1) Enter "cmd" in the "Search the WEB and Windows" of the
Desktop. From the Desktop charm, select [Search] and enter
"cmd".
For Windows 8.1:
From the Desktop charms, select Settings and enter "cmd".
For Windows 7:
Enter "cmd" in the "Search programs and files" of the [Start]
menu.
2) In the window started, enter "ipconfig/all".
3) After confirming the IP address, close the screen.
Once you have confirmed the IP addresses, if the printer and computer
are not on the same network, change the printer's IP address according
to the following steps and add a new port.
(Changing the printer's IP address)
Open the network utility and change this printer's IP address.
(Adding a new port)
1. Right-click on start and then select Control Panel -> Hardware and
Sound -> Devices and printers.
For Windows 8.1:
From the Desktop charms, select Settings -> Control Panel ->
Hardware and Sound -> Devices and Printers.
For Windows 7:
Select the Start menu -> Devices and Printers.
Solution
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