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English
Troubleshooting
Problem
Possible cause
I cannot connect
You have not
the shaver.
downloaded the app.
Your shaver and
smartphone are not
paired yet.
The first pairing
attempt failed.
Your smartphone
cannot find your
shaver.
The following accessories and spare parts are
available:
SH91 replacement Philips shaving heads
-
CP12 Philips Quick Clean Pod Cartridge Lemon
-
Fragrance 2-pack
CP13 Philips Quick Clean Pod Cartridge Lemon
-
Fragrance 3-pack
CP16 Philips Quick Clean Pod Cartridge Lemon
-
Fragrance 6-pack
This chapter summarizes the most common
problems you could encounter with the appliance.
If you are unable to solve the problem with the
information below,
visit www.philips.com/support for a list of
frequently asked questions or contact the
Consumer Care Center in your country.
53
Solution
Download the app.
Pair your shaver and
smartphone following the
instructions in the app.
Unpair your shaver and
smartphone and try
pairing them again.
Make sure your
smartphone is equipped
with Bluetooth 4.1 or
higher.
Make sure Bluetooth is
activated on your shaver
and smartphone.
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