Alcatel-Lucent ALE-500 User Manual
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Alcatel-Lucent ALE-500 User Manual

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Communications Suite for MLE
ALE-500 Enterprise DeskPhone
ALE-400 Enterprise DeskPhone
ALE-300 Enterprise DeskPhone
User manual
8AL90399ENAD ed01
8AL90399ENAD ed01
1/141

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  • Page 1 Communications Suite for MLE ALE-500 Enterprise DeskPhone ALE-400 Enterprise DeskPhone ALE-300 Enterprise DeskPhone User manual 8AL90399ENAD ed01 8AL90399ENAD ed01 1/141...
  • Page 2 Introduction Thank you for choosing an Alcatel-Lucent Enterprise desk phone. ALE-500/ALE-400/ALE-300 Enterprise DeskPhone are the next generation of business phones with innovative and sleek industrial design built for every workstyle and workplace with vertical capabilities in the Enterprise environment. The modular design associated with hardware and software customization capabilities offers a large spectrum of configurations to satisfy the business communications requirements of all workers generation from touch screen to physical soft keys and dialpad.
  • Page 3 - easy to deploy feature to minimize the variety of devices in the Enterprise space in order to contribute to power consumption reduction. ALE-500/ALE-400/ALE-300 include mechanisms for deploying new binaries and opening the desk phone to other systems. To find out the availability of some features, contact your administrator who has access to the latest release notes.

  • Page 4: Table Of Contents

    Introduction Getting to know your telephone ALE-500 Enterprise DeskPhone ALE-400 Enterprise DeskPhone ALE-300 Enterprise DeskPhone Removable keys (ALE-400, ALE-300) Compatible accessories Unboxing Smart Pad Change the theme (skin) of your phone Welcome screens 1.10 User local menu 1.11 Status icons/ Call icons 1.12...
  • Page 5 Introduction 2.31 Intrusion into an internal conversation (barge-in) 2.32 Signal malicious calls 2.33 Recording the current conversation 2.34 Forwarding calls to another number (immediate forward) 2.35 Forwarding calls if you do not answer or if you are busy 2.36 Do not disturb 2.37 Forwarding your calls from the receiving terminal ('Follow me') 2.38...
  • Page 6 Introduction 4.17 Call the associated set 4.18 Forward your calls to the associated number 4.19 Modify the associated number 4.20 The Tandem configuration 4.21 Create, modify or consult your interphony list (max. 10 numbers) 4.22 Install a USB accessory (Headset, Handsfree, Loudspeaker) 4.23 Installing a Bluetooth®...

  • Page 7: Getting To Know Your Telephone

    This phone is part of the Enterprise and IP phone ranges.With its 5.5 inch color touch display and an intuitive navigation Smart Pad, the ALE-500 Enterprise DeskPhone (ALE-500) delivers a great user experience and increased convenience with an outstanding super wideband audio quality (3D Symphonic HD) in hands-free mode with a 3D audio.
  • Page 8 1.1.2 Virtual keyboard / Virtual add-on module In addition to default homepage, the screen of the ALE-500 allows to display a virtual add-on, a numeric keyboard and an alphabetic keyboard. The numeric keyboard (dial pad) is displayed as the lower screen by default (see below to set a different display). The appearance depends on the selected skin.
  • Page 9 • The desk phone with corded handset (ALE-500, ALE-150). • The desk phone without handset with ALE-108 wireless module (ALE-500, ALE-108). • Some options can complete your order such as the addition of the keyboard (ALE-100), the wireless module (ALE-108), an expansion module (ALE-120) or a Bluetooth® handset (ALE-160).

  • Page 10: Enterprise Deskphone

    Getting to know your telephone ALE-400 Enterprise DeskPhone This phone is part of the Enterprise and IP phone ranges. With its 4.3 inch color touch display and an intuitive navigation Smart Pad, the ALE-400 Enterprise DeskPhone (ALE-400) delivers a great user experience and increased convenience with an outstanding super wideband audio quality (3D Symphonic HD) in hands-free mode with a 3D audio.
  • Page 11 Getting to know your telephone Super wideband loudspeaker for optimized sound (3D audio). Magnetic alphabetic keyboard (optional - ALE-100 Keyboard). An adjustable and stable foot (60° to 0°). Connectors. Slot for inserting the wireless module cartridge (optional - ALE-108 Wireless Module). Busy light logo on back shell.

  • Page 12: Enterprise Deskphone

    Getting to know your telephone ALE-300 Enterprise DeskPhone This phone is part of the Enterprise and IP phone ranges. With its 3.5 inch color display that comes with ten dedicated function keys and an intuitive navigation Smart Pad, the ALE-300 Enterprise DeskPhone (ALE-300) delivers a great user experience and increased convenience with an outstanding wideband audio quality or super wide band using the ALE-150 SWB Corded Handset.
  • Page 13 Getting to know your telephone Magnetic alphabetic keyboard (optional - ALE-100 Keyboard). An adjustable and stable foot (60° to 0°). Connectors. Slot for inserting the wireless module cartridge (optional - ALE-108 Wireless Module). Busy light logo on back shell. Your desk phone must be equipped with: ALE-108 Wireless Module. 1.3.2 Ordering options and supported accessories The ALE-300 Enterprise DeskPhone is available in one version: the desk phone with corded handset.

  • Page 14: Removable Keys (Ale-400, Ale-300)

    Getting to know your telephone Removable keys (ALE-400, ALE-300) Depending on the configuration of the system, three keys can have different features. By default, your desk phone is equipped with: Programmable key. Programmable key. Alphabetic keypad / Programmable key. By default, the 'abc' key lets you switch between alphabetic and numeric keyboards (alphanumeric key).

  • Page 15: Compatible Accessories

    Getting to know your telephone Compatible accessories The following accessories are compatible with your desk phone and can be ordered separately: ALE-100 Keyboard • ALE-108 Wireless Module • ALE-120 Key Expansion Module • ALE-160 WB Cordless Handset • ALE-110 Wall Mounting Kit •...

  • Page 16: Unboxing

    Options delivered in the box depend on the model of your desk phone. The following table lists all options regarding the model of your desk phone. You can order a compatible accessory to make your desk phone evolve. ALE-500 ALE-400 ALE-300...

  • Page 17: Smart Pad

    Getting to know your telephone Smart Pad 1.7.1 Description Hands-free/Loudspeaker key Pressing this key answers an incoming call in hands-free mode (when activated, the key is lit blue). When a call is in progress, pressing this key switches from hands-free mode to headset or handset mode.
  • Page 18 Getting to know your telephone OK key Use this key to validate your choices and options while programming or configuring. Use this key to answer an incoming call with the default audio device. Use this key to turn on or off the back light in idle state. Long press this key to launch vocal assistant (depending on the software version).
  • Page 19 Getting to know your telephone 1.7.3.3 LED management Legend: Dimmed blue Switched off Strongly lit in blue Blinking in blue light Smart Pad ring In idle state, awake, In idle state, awake, Interphony activated Incoming call (ringing) In conversation with handset or headset In conversation in hands-free mode...
  • Page 20 Getting to know your telephone 1.7.3.4 Use cases Incoming calls The Smart Pad ring is blinking blue. The hands-free/loudspeaker key is blinking blue to show hands-free hook-off capacity. During conversation You are in conversation with the handset or the headset. The Smart Pad ring is lit in blue.

  • Page 21: Change The Theme (Skin) Of Your Phone

    Getting to know your telephone Change the theme (skin) of your phone You can change the theme of your phone among the 5 proposed (the following images are from: ALE-400). Antares Fusion Spring Pleiades Business The phone is in idle state. •...

  • Page 22: Welcome Screens

    Getting to know your telephone Welcome screens Example of the ALE-400 home page 1.9.1 Homepage description You can access all of your phone's features from these screens. The default display has three pages that you can access by selecting tabs at the top of the screen. Depending on your phone, touch the tab at the top of the screen (touch screen) or use the left or righr navigation keys to select it.
  • Page 23 • • 1.9.3 Main screen and navigation keys Customization area: The company/logo of your enterprise can be added in this area (ALE-500 / ALE-400). Top bar (date, time, status icons). Desk phone dynamic status (optional, depending on system configuration). Display the page by selecting the corresponding tab.
  • Page 24 Getting to know your telephone 1.9.4 Call management screen Customization area: The company/logo of your enterprise can be added in this area (ALE- 500 / ALE-400). Tabs: incoming call icon, call in progress, call on hold, … notification (popup) of incoming call. softkeys: actions available depending on the call status (when presentation screen is not displayed) Left-right navigator...

  • Page 25: User Local Menu

    Getting to know your telephone 1.10 User local menu : open the user local menu. The User Local menu can also be accessed from the system MENU: Reach the 'Menu' page → Settings Phone Local Menu → → The user local menu depends on the type of the set. →...
  • Page 26 When night mode is activated, all the lights (LEDS and display) of the desk phone in idle state are turned off as soon as the ambient light drops below a defined threshold. Keyboard • Define the lower screen to be displayed by default (ALE-500) Advanced Low brightness •...
  • Page 27 Getting to know your telephone Bluetooth Use this menu to configure the Bluetooth® device (optional). This menu is displayed only if the desk phone is equipped with: ALE-108 Wireless Module: Enable • Enable or disable Bluetooth® function (check or uncheck the box). Devices •...
  • Page 28 Getting to know your telephone About Use this menu to find information about the software and hardware releases of your desk phone. Use this menu to obtain the link to the user manual of your desk phone or the link to the Rainbow™ home page.

  • Page 29: Status Icons/ Call Icons

    Getting to know your telephone 1.11 Status icons/ Call icons Icons giving information about some specific configurations of the phone or about call status are displayed in the top bar of the screen. Status icons Depending on the size of the display, all status icons may not be displayed simultaneously. Which icons are displayed depend on their priority.
  • Page 30 Getting to know your telephone Call icons Incoming call icon. Call in progress icon. Call holding icon. Retrieve call icon (retrieve the first call after having ended a second call, for example). End conversation icon. Encrypted call icon. 8AL90399ENAD ed01 30/141...

  • Page 31: Permanent Features Keys

    Programmable key when not configured as conference key. • The following keys are only available on the ALE-500 Back/Exit key Use this key to go back to the previous step (short press). Use this key to go back to the homepage (long press).

  • Page 32: Alphanumeric Keyboard (Ale-400, Ale-300)

    Getting to know your telephone 1.13 Alphanumeric keyboard (ALE-400, ALE-300) Alphanumeric key An alphanumeric keyboard is built into your desk phone, using its own keys. It is not necessary to install a physical keyboard to input text. You can switch between numeric keyboard to dial number, and alphabetic keyboard to enter text by pressing the alphanumeric key.

  • Page 33: Connectors

    10/100/1000 Mbps Ethernet connectors to the enterprise network (LAN - RJ45). Use this port to connect the desk phone to the enterprise network. . Use only Alcatel-Lucent Enterprise compatible handset (ALE- Wired handset connector (RJ11) 150 SWB Corded Handset).

  • Page 34: Audio Encryption

    Getting to know your telephone 1.14.3 Power Boost Power Boost enables the desk phone to provide more USB power (to power an expansion module, for example). This icon is displayed when Power Boost is enabled. Power Boost is enabled: When the desk phone is powered via 5V 3A USB-C PD power adapter. •...

  • Page 35: Using Your Telephone

    Using your telephone 2 Using your telephone Identify the terminal you are on The number of your telephone is displayed on the 'Info' page. Consulting the call log At any time, you can consult all answered and unanswered incoming and outgoing calls •...

  • Page 36: Making A Call

    Using your telephone Making a call Use one of the following: Dial the destination number. Depending on the connected device, you are in a conversation • using the connected headset, otherwise in hands-free mode. Unhook the handset. Dial the destination number. •...

  • Page 37: Receiving A Call

    Using your telephone Receiving a call Answer the call depends on audio devices connected to your phone: handset, headset, hands-free, external hands-free or loudspeaker. SPAM: This text will be displayed in front of a suspicious number (suspected caller ID spoofing). Answer the call by staying alert.

  • Page 38: Switching Between Audio Modes

    Using your telephone Switching between audio modes During conversation, you can switch between different audio modes (handset, loudspeaker, hands- free or headset, if connected) by pressing the loudspeaker/hands-free key until the desired audio mode is displayed: . This feature depends on connected devices and the default device selected in the phone configuration.

  • Page 39: Activating The Loudspeaker During A Conversation (Handset Lifted) - Group Listening Feature

    When activated, the LED corresponding to the key remains lit up. The ALE-500 Enterprise DeskPhone has a virtual alphabetical keyboard displayed on the lower half of the screen by sliding the screen to the left.

  • Page 40: Make Calls Via Your Programmed Call Keys (Perso Page/F1 And F2 Keys/Add-On Module)

    • Transfer key (ALE-500) • , Conference key (ALE-500) • This preset key depends on the system configuration to suit each specific country, e.g: the United States. In the event that these keys are used for the hold, transfer and conference features, they are not programmable.

  • Page 41: Callback Requests

    Using your telephone 2.11 Callback requests The messaging key flashes when you have a callback request. The messaging key flashes when you have a callback request. • Callback / xx Callbacks • Select a callback request in the list if there is more than one. If there is only one •...

  • Page 42: Requesting Automatic Callback If Internal Number Is Busy

    Using your telephone 2.12.3 Delete the list of unanswered calls Use one of the following: • Non replied call / xx Non replied calls o Reach the 'Menu' page. Events Select the type of call: • No non replied internal call / xx Non replied internal calls No non replied external call / xx Non replied external calls Use one of the following: •...

  • Page 43: Receiving Interphony Calls

    Using your telephone 2.14 Receiving interphony calls You can answer a call without lifting the handset. When you receive a call, you are automatically connected in hands-free mode. The identity of the caller is displayed on the screen. This feature depends on the system configuration.

  • Page 44: Mute, So That Your Contact Cannot Hear You

    Using your telephone 2.16 Mute, so that your contact cannot hear you You can hear your contact but he/she cannot hear you: 2.16.1 From the set During a conversation. • Disable microphone → → When muted, the key is lit in blue and the Smart Pad •...

  • Page 45: Consulting Your Voice Mailbox

    When in alphabetic mode, the LED corresponding to the key remains lit up. The ALE-500 Enterprise DeskPhone has a virtual alphabetical keyboard displayed on the lower half of the screen by sliding the screen to the left.

  • Page 46: Consulting Text Messages

    Using your telephone Sending a message to complete To complete • Select a predefined message to complete. • Complete your message. • Apply • Sending a new message Msg to create • Write your message. • Apply • Sending the previous message Previous msg •...

  • Page 47: Placing A Call On Hold (Hold)

    Using your telephone Unlock your phone Reach the 'Menu' page. • Lock/unlock • Enter your password and apply Your phone is unlocked. • Go back to the Homepage. • 2.22 Placing a call on hold (hold) 2.22.1 Exclusive hold During a conversation, you wish to place the call on hold and recover it later, on the same telephone.

  • Page 48: Call Parking

    Using your telephone 2.23 Call parking You can place a call on hold and retrieve it on another telephone. During a conversation. • Park the call • Enter the number of the parking destination phone. • Retrieve the call from the parking destination phone: Reach the 'Menu' page.

  • Page 49: Answering A Second Call During A Conversation

    Using your telephone 2.25 Answering a second call during a conversation This feature depends on your system. During a conversation, another person is trying to call you Name or no. of the caller • displayed for 3 seconds. Use one of the following methods to answer the displayed call (Multiline set). •...

  • Page 50: Transferring A Call

    Using your telephone 2.27 Transferring a call Depending on the system configuration, transferring a call can be done in two ways. 1. Using the softkey Calling a second person during a conversation. The first call is on hold. • You can transfer the call immediately or wait for your contact to answer before •...

  • Page 51: N-Party Conference

    Using your telephone 2.28.3 After the conference, to leave your two contacts talking together Use one of the following: • Transfer Hang up. • This preset key depends on the system configuration to suit each specific country, e.g: the United States.

  • Page 52: Intrusion Into An Internal Conversation (Barge-In)

    Using your telephone 2.30.2 Join a 'Meet me' conference Once set-up by the conference initiator, other participants can join the 'Meet me' conference. Enter the joining code for the 'Meet me' conference. This code is defined by the • administrator during system configuration. If necessary you may need to contact your administrator.

  • Page 53: Recording The Current Conversation

    Using your telephone 2.33 Recording the current conversation The visibility of this feature depends on the system configuration managed by your administrator. When you are on a call with one or more callers, you can record the conversation. At the start or end of recording, your caller hears a beep.

  • Page 54: Do Not Disturb

    Using your telephone 2.36 Do not disturb You can make your terminal temporarily unavailable for all calls. Select the forward icon: • Do not disturb • Enter code to activate the feature. • Apply: Confirm to activate the do not disturb feature. •...

  • Page 55: Applying A Selective Forward

    When activated, the LED corresponding to the key remains lit up. The ALE-500 Enterprise DeskPhone has a virtual alphabetical keyboard displayed on the lower half of the screen by sliding the screen to the left.

  • Page 56: Answering The General Bell

    Using your telephone 2.41.1 Sending predefined message Predefined msg (Predefined) • Select a predefined message. • Apply • 2.41.2 Sending a message to complete To complete • Select a predefined message to complete. • Complete your message. • Apply • 2.41.3 Sending a new message Msg to create (To create) •...

  • Page 57: Call Pick-Up

    Using your telephone 2.44 Call pick-up You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone. The system can be configured to prevent call pick-up on some telephones. If the telephone ringing is in your own pick-up group Reach the 'Menu' page.

  • Page 58: Hunting Groups

    Using your telephone 2.46 Hunting groups 2.46.1 Hunting group call Certain numbers can form a hunting group and can be called by dialing the group number. 2.46.2 Temporary exit from your hunting group Reach the 'Menu' page. • Settings My services Consultation Additional services Go out of hunting group...

  • Page 59: Calling A Contact On His/Her Loudspeaker

    Using your telephone 2.49 Calling a contact on his/her loudspeaker Your internal contact does not answer. If authorised, you can remotely activate her/his phone: Your contact does not reply. • LS announce • You are connected to the loudspeaker on your contact's phone (if he/she has the hands-free function).

  • Page 60: Acd: Agent Set/ Supervisor Station

    Using your telephone 2.52 ACD: Agent set/ Supervisor station 2.52.1 Agent set A call center solution allows optimum distribution of calls to agents according to their availability and skills. 2.52.2 Open an agent session (LogOn) – Agent set Reach the 'Menu' page. •...
  • Page 61 Using your telephone Private info • Pressing this key informs the agent about the configuration of his set (forwarding status, presence of new messages, associated set, name and number of the set, etc.). Welcome guide • This key allows the agent to configure the welcome messages, recording, activation/deactivation, loading or playback of a welcome message.
  • Page 62 Using your telephone 2.52.7 Processing group- Supervisor entry/withdrawal Entry • Use one of the following: • Enter the processing group number. Listen Select the processing group from a list. 2.52.8 Supervision or acceptance of an assistance request The supervisor has access to the supervision functions either by accepting an assistance request from an agent or by pressing the 'Help ' function key in the 'Perso ' page.

  • Page 63: Do More With Your Desk Phone

    Do more with your desk phone 3 Do more with your desk phone Your desk phone is designed to evolve with its environment. It can do more than just establish communication between people or keep in touch with your contacts, your enterprise. This chapter describes some use-cases with your phone.
  • Page 64 Do more with your desk phone You can also use the classic method to paired a Bluetooth® device: Activate the Bluetooth® on your mobile phone. This procedure depends on your mobile • phone. Please, consult the relevant user manual. Pair your desk phone as a Bluetooth® device •...
  • Page 65 Do more with your desk phone 3.1.1.3 Meeting room If the desk phone is located in a meeting room, to facilitate the pairing and unpairing of the mobile phone, we recommend enabling the following option: Shared phone. Bluetooth® Audio Hub •...
  • Page 66 Do more with your desk phone 3.1.2.2 Consult the call log of your mobile phone At any time, you can consult all answered and unanswered incoming and outgoing calls. To do this, open the call log of your mobile phone directly from your desk phone. This feature is available if you have agreed to share contacts and/or accept a call log on your mobile.
  • Page 67 Do more with your desk phone 3.1.2.4 Making a call Use one of the following: Use your mobile phone to call a contact. If necessary, select your desk phone in the list of • available devices displayed on your mobile phone to make the call. The call is automatically established in hands-free mode on your desk phone.
  • Page 68 Do more with your desk phone 3.1.2.5 Receiving a call When you receive a call on your mobile, a pop-up is displayed on the desk phone to invite you to take the call. Use one of the following: If you are using a wired handset, you can take it directly off the hook to take the call. •...
  • Page 69 Do more with your desk phone You are in conversation in hands-free mode and you want to switch to the connected headset: Use one of the following: • Press the On-Hook/Off-Hook key on the headset • Short press • You are in conversation via the handset or headset and you want to switch to hands-free: Short press You are in hands-free mode.
  • Page 70 Open the user local menu. Audio Player o Select the Audio Player app bar at the top of the screen (ALE-500 / ALE-400). The Smart Pad ring lights up blue when the Audio Player is displayed on the screen. The Audio Player will close automatically after 10 seconds.
  • Page 71 Close the Audio Player window. The audio is still playing. The Audio Player app bar is • displayed at the top of the screen (ALE-500 / ALE-400). Close the Audio Player window. Playback is paused. The Audio Player app bar is •...
  • Page 72 Do more with your desk phone From this app bar, you can: Pause listening. • Play / resume listening. • Pause / resume listening. • Turn down the volume. • Turn up the volume. • Open the Audio Player window by tapping the app bar. •...

  • Page 73: Configure Your Desk Phone For Remote Working

    Lucent Enterprise also offers remote desk phones deployment solutions: Alcatel-Lucent Enterprise Easy Deployment Server (EDS). EDS offers a cloud server allowing easy deployment of devices in remote worker situation for Alcatel-Lucent Enterprise (ALE) systems and third-party SIP servers. For more information, contact your installer or administrator.
  • Page 74 When in alphabetic mode, the LED corresponding to the key remains lit up. The ALE-500 Enterprise DeskPhone has a virtual alphabetical keyboard displayed on the lower half of the screen by sliding the screen to the left.
  • Page 75 Do more with your desk phone VPN Authent Authentification, User, Password: activate this option if a logon to the VPN • → server (username and password) is required. The VPN authentication can be disabled in case a specific PSK is used for each remote worker. Validate.
  • Page 76 Do more with your desk phone 3.2.4 PIN code The PIN code is composed of 4 digits. You can access the VPN configuration by entering the PIN code or the administrator password if defined by the system. Depending on the VPN configuration, the PIN code is requested when you boot your desk phone.
  • Page 77 Do more with your desk phone Select this icon to save parameters. o The VPN configuration is saved and the main menu is displayed. Select this icon to exit the configuration menu. o The phone restarts in normal mode. 3.2.7 Reconnect your desk phone in remote place Your phone is already configured for remote working but it was connected in your place of business.

  • Page 78: Connect Your Desk Phone To Wi-Fi

    Do more with your desk phone Connect your desk phone to Wi-Fi Your desk phone can be connected to a wireless network when equipped with the ALE-108 Wireless Module. This module is based on a Dual-Band WLAN (2.4Ghz and 5Ghz) – Bluetooth® chipset with several configuration options (manual or automatic) and deployment scenarios (Personal Mode or Enterprise Mode).
  • Page 79 Do more with your desk phone Wi-Fi access point scanning: Wi-Fi access points are listed • (SSID) according to the frequency (5GHz then 2.4GHz), the signal strength and in alphabetical order. Select the SSID. : access to next step ( access the previous step).
  • Page 80 Do more with your desk phone 3.3.2 Manual configuration without wizard You can manually configure your desk phone to connect to the selected Wi-Fi access point (SSID) without using the wizard. Before configuring your phone, you need to know the name and the network security key (passphrases) of the Wi-Fi access point.
  • Page 81 Do more with your desk phone 3.3.3 Manage wireless network Several wireless networks can be saved on your desk phone. The Wi-Fi manager allows you manage all saved wireless network configurations on your phone. If the wireless network is available and saved on your phone, the connection is automatic.
  • Page 82 Do more with your desk phone Add new hidden network A hidden network is generally defined as one that does not broadcast its SSID. You would need to know the network name (SSID), the type of security, the user name and password in order to join a hidden network.

  • Page 83: Beacon: Using Your Desk Phone For Geo-Localization In The Enterprise

    Do more with your desk phone Beacon: using your desk phone for geo-localization in the enterprise Your desk phone can behave as a beacon, by periodically emitting data, using BTLE (Bluetooth® Low Energy) technology (it has a built-in beacon). A beacon is a small Bluetooth® radio transmitter. it repeatedly transmits a single signal that other devices can use.

  • Page 84: Customize Your Desk Phone With Your Company's Color And Logo

    It is possible to order a specific skin and deploy it on all compatible desk phones in the company. Add your company name and logo instead of the name of the desk phone displayed at the top of the screen (ALE-500 or ALE-400). Add new ring tones. Add a new screen background.

  • Page 85: Visual Notification Assistant (Vna)

    Do more with your desk phone Visual Notification Assistant (VNA) The purpose of the VNA feature is to allow instant distribution of an audio message (notification) to all members of a group (large or not) defined by the administrator. Your desk phone can be used to broadcast an urgent message to the greatest number of employees.

  • Page 86: Programming Your Telephone

    Programming your telephone 4 Programming your telephone Initializing your voice mailbox Light flashes (blue). • • Enter your personal code then record your name according to voice guide instructions. • Your personal code is used to access your voice mailbox and to lock your telephone. A weak personal code will be rejected by the system: Identical 4 digits (0000, 1111,).

  • Page 87: Adjusting The Audio Functions

    Programming your telephone A weak personal code will be rejected by the system: Identical 4 digits (0000, 1111,). • A simple sequence of 4 digits (0123, 1234,). • Make sure you choose a strong password with at least 4 digits. The list of weak passwords provided does not contain all the possibilities.
  • Page 88 Programming your telephone 4.4.2 Adjusting the ringer volume Level (Volume) • Select the volume you want (10 levels). • End / To adjust other audio features. • One ringing is louder than the others and can be used in noisy environments. 4.4.2.1 Activate/deactivate silent mode More options •...

  • Page 89: Audio Environment

    Programming your telephone Audio environment The audio quality depends on your working environment. If the option is available in your system configuration, you can indicate the type of environment in which your phone will be used. The audio will then be adjusted accordingly. These settings can be set by your administrator.

  • Page 90: Audio Ambiences

    Programming your telephone Audio ambiences In addition to defining the environment where immediately surrounding your workstation (depending on the system configuration), you can adjust the audio settings as you see fit. Your desk phone provides 4 audio ambiences for a more personalized and enjoyable use. Depending on the selected ambience, the bass or treble will be more present, the range of frequencies used will be greater or less.

  • Page 91: Adjusting The Brightness Of The Desk Phone

    Programming your telephone Adjusting the brightness of the desk phone Adjust the brightness of the display, the LEDs, the keys (add-on) and the logo light on the back shell. Activate night mode and configure the screensaver. 4.8.1 Auto-adjusting of the brightness The phone can automatically adjust the display brightness, LED and busy light logo on the back shell depending on the lighting conditions to improve user experience and achieve power savings (ambient light sensor).
  • Page 92 Programming your telephone 4.8.3 Adjust the brightness when the phone is in use Display Brightness • → → Increase or decrease the brightness. • • • 4.8.4 Adjust the dimmed brightness when the phone is not in use Display Advanced Low brightness •...

  • Page 93: Activate Or Disable Proximity Detection

    Programming your telephone 4.8.6 Set the delay before the screensaver is activated Display Screensaver • → → Set the time delay (default 4 hours) – • 4h/1h/30min/15min/5min/1min. • • Activate or disable proximity detection When this option is checked, the phone automatically detects when you approach it and switches to the idle state on the homepage (screen saver off and backlight on).

  • Page 94: Programming Keys For Call Numbers And Functions (Perso Page/F1 And F2 Keys/Add-On Keys)

    When in alphabetic mode, the LED corresponding to the key remains lit up. The ALE-500 Enterprise DeskPhone has a virtual alphabetical keyboard displayed on the lower half of the screen by sliding the screen to the left.
  • Page 95 Programming your telephone 4.12.1 Program a key If the key is not programmed yet: Select the key to program. • Enter your password (if required) and apply. • Use one of the following: • Speed dial: to program a number. Services: to program a function.

  • Page 96: Customize The Color And The Style Of Programmable Softkeys

    Programming your telephone 4.12.2 Icon description / LED description The icons displayed depend on the system configuration. Some keys must be programmed by your administrator. Led behavior may differ depending on the system configuration. For more information, contact your installer or administrator. LED description Call icons (ALE-300 / ALE-120)

  • Page 97: Modify A Programmed Key

    Programming your telephone 4.14 Modify a programmed key long press (oR Reach the 'Menu' page Settings Phone Key program Perso • → → → → page) Select the key to modify. • Enter your password (if required) and apply. • Modify •...

  • Page 98: Call The Associated Set

    Programming your telephone 4.17 Call the associated set The number of another set can be associated with your set number (see: Modify the associated number). To call it: Reach the 'Menu' page. • Settings My services Consultation Associate services Call associate •...

  • Page 99: The Tandem Configuration

    Programming your telephone 4.20 The Tandem configuration This configuration lets you group sets under a single phone number. Your set is then the main set and the other sets, usually a DECT, a remote extension, a DeskPhone or softphone, are secondary sets.

  • Page 100: Installing A Bluetooth® Wireless Technology Headset (Pairing)

    Programming your telephone 4.23 Installing a Bluetooth® Wireless Technology headset (pairing) This feature is available if your desk phone is equipped with the wireless module (depending on the model of your desk phone). If it's not the case, the wireless module can be purchased separately: ALE-108 Wireless Module.

  • Page 101: Manage Connected Devices

    Programming your telephone 4.24 Manage connected devices All audio devices connected or integrated to the desk phone can be listed. Devices are listed according to 4 types of accessories: handset, headset, handsfree, loudspeaker. For each type of accessory, you can see how the device is connected. In the following example, the desk phone is equipped with one wired handset, two headsets (USB, default and Bluetooth®), one integrated hands-free module and one integrated loudspeaker module.

  • Page 102: Using A Bluetooth® Wireless Technology Headset

    Programming your telephone 4.24.2 Default device If you have connected the same type of accessory onto different connectors (for example, one headset to the USB connector and one Bluetooth® headset), the list of used connectors is displayed for each type of accessory. You can select your preferred accessory to be used as the default accessory.

  • Page 103: Removing A Bluetooth® Accessory (Headset, Handset, Etc.)

    Programming your telephone 4.27 Removing a Bluetooth® accessory (headset, handset, etc.) This feature is only available when your desk phone is equipped with ALE-108 wireless module. Otherwise the corresponding menu is not displayed or is inactive. If the desk phone is locked for pairing with a new connected Bluetooth device, this feature may not be available.
  • Page 104 Programming your telephone 4.28.3 Hardware model The hardware model can be viewed on the phone: About Hardware (If available on your phone). • → → 4.28.4 Software version of the connected accessory module The model and software version are displayed for each connected add-on modules. About Add-on •...
  • Page 105 Programming your telephone 4.28.10 Access to administrator configuration : open the user local menu. • Config. MMI • Your administrator can access to the phone configuration. Depending on the system configuration, an administrator password is requested to access this menu. The system administrator can also block access to this menu and therefore manage the desk phone configuration from the system side.
  • Page 106 Copy logs using Multikey: logs will be copied onto the USB key when you press the following keys simultaneously: ALE-500: ▪ ALE-400, ALE-300: ▪ A pop-up is displayed to inform you that the request has been taken into account.

  • Page 107: Accessories

    Accessories 5 Accessories The ALE-supported accessories are intended to work smoothly on most/all of our clients (hardphones, softphones). The list of accessories presented in this document is not contractually binding and may be modified without prior warning. List of accessories For more details about references, consult chapter: Ordering information.

  • Page 108: Wb Cordless Handset

    Accessories ALE-160 WB Cordless Handset To use the Bluetooth® handset, your desk phone must be equipped with ALE-108 Wireless Module. The Bluetooth® settings menu is displayed only if the module is installed. The Bluetooth® feature must be enabled. 5.2.1 Description Power button / Line key Switch the device on/off: press and hold to switch the device on/off.
  • Page 109 Accessories 5.2.2 Unboxing ALE-160 WB Cordless Handset. • Battery pack placed on the handset. • Safety and regulatory instructions. • 5.2.3 The LEDs are placed on the top of the handset and over the microphone (synchronized, same meaning). Blue, red and purple colors are used to inform you about the status of the handset. Handset not paired Steady purple Pairing mode, waiting for connection...
  • Page 110 Accessories To replace the battery, with the handset turned off: Press, then slide the piece towards the bottom of the device a few millimeters with your thumbs. Remove the piece by lifting it. Be careful not to break the clips. 3, 4, 5, 6 Disconnect the old battery and replace it with the new one by joining the 2 connectors.
  • Page 111 Accessories 5.2.6.1 Easy pairing Your device is designed to easy pair with the desk phone. Place the switched-off handset on its base ('on-hook' position). It will be automatically paired with the desk phone (the handset must be switched off or in pairing mode). If the handset is already paired with another desk phone, first unpair the handset with the previous desk phone, or reset the handset (simultaneously give a long press the Power and Volume + keys).
  • Page 112 Accessories 5.2.7.2 Usual pairing This procedure can be used if the easy pairing option has failed. Pair the new handset (see: Pairing and connecting the handset). If the handset is already paired with another desk phone, first unpair the handset with the previous desk phone, or reset the handset (simultaneously give a long press the Power and Volume + keys).
  • Page 113 Accessories 5.2.9.2 Activate/deactivate voice prompts The handset is connected. • Bluetooth Devices • → → Select the relevant device: “ALE-160 BT Handset”. • Voice Prompt: check/uncheck the box to activate/deactivate the voice prompts. • • Activate/deactivate: press simultaneously on Mute and Power keys. 5.2.10 Activate/deactivate the beep touch instead of the voice prompts The handset is connected.

  • Page 114: Swb Corded Handset

    Accessories ALE-150 SWB Corded Handset 5.3.1 Description The ALE-150 SWB Corded Handset is a super wide band comfort wired handset. 5.3.2 Unboxing ALE-150 SWB Corded Handset. • Safety and regulatory instructions. • 5.3.3 Install a comfort wired handset 1. Plug-in the wired handset to the appropriate connector - connector number in the picture: 4. Pay attention to the cable direction: the long side is on the back of the desk phone.

  • Page 115: Magnetic Alphabetic Keyboard: Ale-100 Keyboard (Usb)

    Accessories Magnetic alphabetic keyboard: ALE-100 keyboard (USB) 5.4.1 Description The keyboard depends on your country and languages. The magnetic keyboard is automatically fixed on the base of the set. It is connected to the corresponding connector behind the phone. Country variants: AZERTY, •...
  • Page 116 Accessories 5.4.4 How to use the keyboard Use the keyboard to enter text while configuring the phone. Access directly the dial by name feature by entering the name of your contact on the keyboard. Below is a list of the function keys that allow you to access all the symbols. Caps lock: to write text in capital letters.
  • Page 117 Accessories For the other languages, the international keyboard is in QWERTY mode. In this case, use the alt key to display characters from the QWERTZ keyboard: : 'z' is displayed. • : 'y' is displayed. • : 'ß' is displayed. •...

  • Page 118: Customization Kit

    Accessories ALE-140 Customization kit Please remove customization kit before sending back your desk phone or your add-on module to hardware support as hardware support will send back a generic phone. 5.5.1 Description The ALE-140 customization kit lets you change the color of your desk phone. A default kit is installed on your phone and you can purchase the other kits separately.
  • Page 119 Accessories A kit is composed of 3 pieces: 5.5.2 Unboxing ALE-140 Customization kit. • Installation procedure. • Safety and regulatory instructions. • 5.5.3 Remove or install the customization kit : No tools are provided with the kit. We just recommend using a thin, non-sharp object to facilitate unclipping the piece that covers the loudspeaker (B).
  • Page 120 Accessories 8AL90399ENAD ed01 120/141...
  • Page 121 Accessories 5.5.3.1 Remove the customization kit This piece is clipped to the four corners. We recommend starting Press, then slide the piece Slide your fingernail along the from the back of the desk phone. towards the bottom of the piece to detach it from the Carefully insert a thin, non-sharp device a few millimeters phone.

  • Page 122: Key Expansion Module

    Accessories ALE-120 Key Expansion Module 5.6.1 Description The ALE-120 Key Expansion Module allows you to add 24 programmable keys with LEDs for each virtual page. It can display up to 3 virtual pages. For the greatest comfort of use, it is equipped with 2 screens and a Smart Pad to navigate between pages.
  • Page 123 Accessories 5.6.3 Connectors Universal Serial Bus (USB-C) connector. Use this connector to plug in an additional accessory. If available, you can use this connector to plug in a headset. Use this connector to connect the USB key to update (see the chapter below). Universal Serial Bus (USB-C) connector.
  • Page 124 Accessories 5.6.4.1 Install the add-on to the desk phone Power Boost must be activated if the desk phone is supplied via Power over Ethernet (PoE). Contact your administrator for more information. Fix the add-on to the desk phone by using the provided foot clip. •...
  • Page 125 Accessories 5.6.4.2 Install more than one add-on module It is possible to connect up to 3 similar add-on modules to a desk phone. Depending on the phone model, the number of add-on modules and the power supply, it may be necessary to connect an additional power supply.
  • Page 126 Accessories 5.6.5 Smart Pad Depending on the system, the ALE-120 can display several pages. The Smart Pad allows you to navigate between all pages of the add-on. Select a segment to display the corresponding page. Home key Short press: go back to the homepage (first page by default). •...
  • Page 127 Accessories 5.6.7 LED management The icons displayed depend on the system configuration. Some keys must be programmed by your administrator. Led behavior may differ depending on the system configuration. For more information, contact your installer or administrator. Call icons LED description You receive an incoming call from the programmed contact.
  • Page 128 Accessories 5.6.8 Page management The Smart Pad ring on the add-on module is divided into segments according to the number of pages and gives information about events. 1 page 3 pages Off: Only one page is configured on the add-on module, or the screensaver/night mode is •...

  • Page 129: Wall Mounting Kit

    Accessories ALE-110 Wall Mounting Kit 5.7.1 Prerequisites To connect the desk phone to the dedicated LAN port when the wall mounting kit is installed, the two LAN ports will have to be switched. LAN port 1 is used to connect the desk phone by default.
  • Page 130 Accessories First remove the keyboard and add-on if installed. Use the recommended screws. Depending on your country (United States), use a standard plate (not provided with the kit). Lift the phone foot. Put the support on the back side of the desk phone: 1.

  • Page 131: Wireless Module

    Accessories ALE-108 Wireless Module 5.8.1 Description The ALE-108 Wireless Module allows you to add wireless features such as Bluetooth® and Wi-Fi for wireless LAN connection. This device offers a Bluetooth® and WLAN (Wi-Fi) radio interface. This module is required: To connect the ALE-160 WB Cordless Handset. •...

  • Page 132: Third Parties Headset Certified In Developer And Solution Partner Program (Dspp)

    The mission of the DSPP is to support a broad ecosystem of developers and partners throughout the desk phone lifecycle. In this context, certification tests are performed between partner applications or devices and Alcatel-Lucent Enterprise's platforms. It certifies proper inter-working with partner applications or devices.

  • Page 133: Technical Specifications

    Technical specifications 6 Technical specifications ALE-500 ALE-500 ALE-400 ALE-300 without handset With handset and With handset and With handset and cable cable cable Width 163 mm 228 mm 228 mm 228 mm Depth on a table 156 mm 162 mm...

  • Page 134: Ordering Information

    ALE-400 IP DeskPhone w Corded Handset Neptune 3ML27410AA ALE-400 IP DeskPhone w Cordless Handset Neptune 3ML27420AA ALE-500 IP DeskPhone w/o Handset Neptune 3ML27500AA ALE-500 IP DeskPhone w Cordless Handset Neptune 3ML27510AA ALE-500 Enterprise DeskPhone Neptune 3ML27520AA Accessories ALE-100 Keyboard AZERTY...

  • Page 135: Guarantee And Clauses

    8 Guarantee and clauses Safety and Regulatory Instructions relates to the following products: ALE-300 Enterprise DeskPhone (ALE- 300), ALE-400 Enterprise DeskPhone (ALE-400), ALE-500 Enterprise DeskPhone (ALE-500), ALE-100 Keyboard (ALE-100), ALE-140 Customization Kit (ALE-140), ALE-120 Key Expansion Module (ALE-120), ALE- 150 SWB Corded Handset (ALE-150), ALE-160 WB Cordless Handset (ALE-160), ALE-161 WB Cordless Handset Battery Pack (ALE-161), ALE-108 Wireless Module (ALE-108), ALE-110 Wall Mounting Kit (ALE-110).
  • Page 136 ALE-300, ALE-400, ALE-500: these products can be supplied by Power over Ethernet (POE) compliant with IEEE 802.3af class 1 minimum for ALE-300 and class 2 minimum for ALE-400/ALE-500, or by an USB Type C External Power Supply (EPS) with rating 5V DC, 3A minimum.

  • Page 137: Regulatory Statements

    ALE International 32 avenue Kléber – 92700 Colombes, France - ALE.WelcomeCenter@al- enterprise.com. Regulatory information about ALE-300, ALE-400 and ALE-500, additional certification and regulatory marks are stored in the phone. Use one of the following: → Legal (or reach the 'Menu' page → Settings → Phone → Local Menu → Legal).
  • Page 138 Guarantee and clauses Equipment without RF part has been tested and found to comply with the limits for a class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
  • Page 139 Other languages for these Safety and Regulatory Instructions and User Documentation are available at the following Web site: https://www.al-enterprise.com/products. www.al-enterprise.com The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. To view other trademarks used by affiliated companies of ALE Holding, visit: www.al-enterprise.com/en/legal/trademarks-copyright.

  • Page 140: Quick Guide

    Related Documentation - Other languages for Safety and Regulatory Instructions and User Documentations are available at the following Web site: https://www.al-enterprise.com/products. 8AL90399ENAD ed01 - The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. © Copyright 2023 ALE International, ALE USA Inc. All rights reserved in all countries...
  • Page 141 Related Documentation - Other languages for these Safety and Regulatory Instructions and User Documentation are available at the following Web site: https://www.al-enterprise.com/products. 8AL90399ENAD ed01 - The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. © Copyright 2023 ALE International, ALE USA Inc. All rights reserved in all countries.

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